Bank Account Being Charged?
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Danjc2✭I'm sorry, but if you're complaining, you've done a *** job at knowing what you're buying. It clearly stated that it was 30 days of free game time with a valid payment plan. It was on every advert that offered 30 days free, it was on the product description. On a game reliant upon subscriptions, they're going to make sure you can actually cover that sub before you play. I agree the full charge is a bit odd, normally an authentication is £1.00, but seriously. It was all there when you bought the shiny box in the first place.1 -
gtholouliseb17_ESO wrote: »A friend of mine got this 15$ in his credit card. He asked the Support and they said it was temp. And yes it was. His account got charged with 15$ and got refunded for 15$ . This argument is over
yeah don't bother of the others, if my friend is ok for that that must be ok for everyonegtholouliseb17_ESO wrote: »A friend of mine got this 15$ in his credit card. He asked the Support and they said it was temp. And yes it was. His account got charged with 15$ and got refunded for 15$ . This argument is over
So my friend is a person thats special for Zenimax and you are just some guy ?? Are you kidding me? He is a some guy and so are you. You both get the same treatment
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deef85b16_ESO✭✭✭Already 10 pages and still no response from any mod/dev.. If someone got's a question about getting the game they respond quickly, but it seems like if they've already got your money already they don't seem to care anymore ? GGEdited by deef85b16_ESO on April 4, 2014 12:00PM3
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Flametyn✭✭✭gtholouliseb17_ESO wrote: »
So my friend is a person thats special for Zenimax and you are just some guy ?? Are you kidding me? He is a some guy and so are you. You both get the same treatment
That was sarcastic1 -
gtholouliseb17_ESO wrote: »
So my friend is a person thats special for Zenimax and you are just some guy ?? Are you kidding me? He is a some guy and so are you. You both get the same treatment
That was sarcastic
I feel like Sheldon Cooper now
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Phailps✭The amount of vitriol that I've seen spewed on this thread is appalling. I understand that a lot of people feel as though they have been taken advantage of or done some wrong, but to turn it into this kind of rage... It just doesn't seem like the natural response of a healthy human being. Regardless of whether ZOS has done this on purpose to try and cheat us in some way or if there was just a mistake made, does it really need to come to the typed equivalent of frothing-at-the-mouth anger? Does it make our lives any easier, solve the problems we are having, or help us in any way to use the anonymity of the Internet to say things so cruel and filled with hate; things that we would never say to a person's face?
I don't think it needs to be that way. For one, I am going to trust that Zenimax isn't trying to screw me. But if I did take the stance of an objector, I wouldn't spew filth at them. I would just take my money elsewhere. Of course, I'd keep tabs to ensure I got my money back, but I wouldn't be rude or hateful. You color your own reality and you get back what you put in.
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@ZOS_JessicaFolsom Why the hell are you charging $14.99 for the authentication for cards. Most sane companies only do $1.00. I spent most of my money buying thw game and did not have the extra $15 on my card for this ludicrous authentication charge.
Do you realize you have pissed off alot of people who are likely to warn other people about this slight.Possible warning them from buying this so far great game.1 -
The amount of vitriol that I've seen spewed on this thread is appalling. I understand that a lot of people feel as though they have been taken advantage of or done some wrong, but to turn it into this kind of rage... It just doesn't seem like the natural response of a healthy human being. Regardless of whether ZOS has done this on purpose to try and cheat us in some way or if there was just a mistake made, does it really need to come to the typed equivalent of frothing-at-the-mouth anger? Does it make our lives any easier, solve the problems we are having, or help us in any way to use the anonymity of the Internet to say things so cruel and filled with hate; things that we would never say to a person's face?
I don't think it needs to be that way. For one, I am going to trust that Zenimax isn't trying to screw me. But if I did take the stance of an objector, I wouldn't spew filth at them. I would just take my money elsewhere. Of course, I'd keep tabs to ensure I got my money back, but I wouldn't be rude or hateful. You color your own reality and you get back what you put in.
What anonymity? They have your credit card info, or at least your address...
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Jim_Rothery✭✭For all those saying that a lot of us didnt read the fine print let me try and express this in a way you might be able to comprehend. Some of us have budgets, and we allow for certain expenses.
Now heres where Zenimax have let us down a bit... I personally plan for all my expenses. So knowing the game was coming i set aside the money for the Imperial Edition retail version. What i hadnt done however was plan for the extra charge to verify my account. It has a very small amount, enough for an authroisation to ensure the account is real. But all my funds have been budgeted onto other things, therefore i have no money in the account to cover this.
Since this charge was not mentioned in the blurb that the game was released with i had no way of anticipating this cost. If Zenimax had said up front money would of been kept in lue to cover that cost. So to all those who claim that nothing wrong has been done here i am sorry but you are incredibly wrong. As a consumer i want to know what is coming at me so i can budget for it so everything goes smoothly.13 -
Phailps✭Jazzblaster wrote: »The amount of vitriol that I've seen spewed on this thread is appalling. I understand that a lot of people feel as though they have been taken advantage of or done some wrong, but to turn it into this kind of rage... It just doesn't seem like the natural response of a healthy human being. Regardless of whether ZOS has done this on purpose to try and cheat us in some way or if there was just a mistake made, does it really need to come to the typed equivalent of frothing-at-the-mouth anger? Does it make our lives any easier, solve the problems we are having, or help us in any way to use the anonymity of the Internet to say things so cruel and filled with hate; things that we would never say to a person's face?
I don't think it needs to be that way. For one, I am going to trust that Zenimax isn't trying to screw me. But if I did take the stance of an objector, I wouldn't spew filth at them. I would just take my money elsewhere. Of course, I'd keep tabs to ensure I got my money back, but I wouldn't be rude or hateful. You color your own reality and you get back what you put in.
What anonymity? They have your credit card info, or at least your address...
The point I'm trying to make is this: being hateful isn't helpful. When I am hateful to others, I not only make their day worse, I ruin my day too. So, I'm left in a bad mood and so is that other person and the problem still exists. There is no winner.
Also, even if we were posting all of these as our actual names, so that even the end users could tell who we were, there is still a certain amount of courage given to people to say things that they normally wouldn't if it were a face-to-face interaction.
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Skebaba✭What do I do? I have no money on my account because I bought TESO last month and now I can't play whole weekend? WTF is this BS. I want paid already and can't even play. This is pure scam...0
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StevieKingslayer✭✭✭✭✭What do I do? I have no money on my account because I bought TESO last month and now I can't play whole weekend? WTF is this BS. I want paid already and can't even play. This is pure scam...
You can't do anything apart from borrow the money to get the card verified. It's BS i know, I am in the same boat. I only get paid once a *** month, so this aint fair on me, and many other people like me. I hope you are able to get on soon
I am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.0 -
Skebaba✭StevieKingslayer wrote: »What do I do? I have no money on my account because I bought TESO last month and now I can't play whole weekend? WTF is this BS. I want paid already and can't even play. This is pure scam...
You can't do anything apart from borrow the money to get the card verified. It's BS i know, I am in the same boat. I only get paid once a *** month, so this aint fair on me, and many other people like me. I hope you are able to get on soon
I hope they will give me refund for these lost days till 10th of April. Scammers...3 -
Guizan✭✭✭I decided to pay through paypal and decided to go for the 6 month plan. And sure the payment was canceled BUT the money is still gone from the credit card I have attached to my paypal account. It will probably take atleast 2 or 3 bank days for the money to be returned to me.
It is a bit annoying that they do this just to test the card to be honest. Its a good thing I have spare money so I don't starve until they are returned.2 -
Kitt✭14.99 taken and pending on my cc acount. Canceled subscription cause I wanted to use a game card if I liked the game. I hope Zenmax fixes this. I was expecting the money to come out out after the 30 days was up, not full amount taken then and there. If they wanted a verification for opening day, they should have prepared in advance with a dollar or a penny to test an account, and planned their systems to be smart about 30 day trial if they continue it for copies of the game after this month. This is gonna be a mess in the future if this isn't fully addressed and disclosed to upcoming purchasers.2
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LostGamer✭✭✭
Bull. They have already been paid for 30 days & refuse to provide it unless I have a credit card or equivalent? It is not ethical to take the money & then refuse to provide the prepaid service.Guys, I work as a store manager for a big box retailer. They have to do this to protect you and them from fraud.
All they have to do is freeze the access at the END of the 30 days -- not the beginning!!3 -
Kitt✭
Bull. They have already been paid for 30 days & refuse to provide it unless I have a credit card or equivalent? It is not ethical to take the money & then refuse to provide the prepaid service.Guys, I work as a store manager for a big box retailer. They have to do this to protect you and them from fraud.
All they have to do is freeze the access at the END of the 30 days -- not the beginning!!
Well they will still let you play and freeze your account after the 30 days. I can still play even after unsubscribing. But my account is still charged . I can only pray to Mara that the pending stops and account refunded.1 -
mroz123✭It is easy.
If you charge $1 you can check cc validity. But you can't set up a recurring payment this way. Only way how to do this is charge the full price.
So it's obvious thy don't want just validate your card, they want to boost their subscription numbers in this very sneaky way.
It quite surprise me that devs are such desperate. It can bring some realy bad press this way.2 -
Nymbil✭✭Christophetes wrote: »So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?
What kind of nonsense is this!?
Same here. I am disabled and on a fixed income. I saved to buy the preorder, and budgeted to start paying the sub in May. I don't have the money in there now and won't till next month as everything in my account now, is already slotted for bills. So am I basically being screwed out of more than a month worth of playing? It's bad enough I never received my explorers pack stuff, now this.6 -
Flametyn✭✭✭Did we buy a game without any serious support?Edited by Flametyn on April 4, 2014 12:46PM4
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MrZeeck✭✭✭Still no update from the team behind it? WTF is going? Atleast give us regular updates so we know progress is being made because this whole thing is complete BS.Edited by MrZeeck on April 4, 2014 12:47PM3
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lity✭I activate my key 7 hours ago.
I immediately cancelled my subscription but money still holded.
I immediately wrote message to the support, but still not received a reply.
It's sad, hope I get a refund.5 -
Cylver✭✭
This is correct.0 -
Felarrond✭✭✭Sad thing here is that there's been no ZoS response on this thread. Really makes me wonder.2
