Isn't the compensation too strong?

PH03N1X_968

in my opinion i agree players should get compensation if they got locked out and were not exploiting however i believe that everyone should get the 16k endeavor and the players who got locked for almost a week should get the jubilee Horse and all the rare style pages. i am saying this as someone all of those style pages myself.
however from what i heard it takes almost a year to farm 16k endeavors so i think that should go to everyone

pklemming

The level of entitlement in this thread is ridiculous. Be happy for them. They got some compensation for a severe error.

I was never locked out, I didn't get any compensation, and I am still happy to see the people with temporary banned accounts receive decent compensation.

I am often at odds with what ZoS do, but, in this case, I think they did the right thing. ZoS did not have to do anything, the fact they went above and beyond is rare to see with companies.

Less 'grabby' comments, and "Me, me, me", would be nice.

drkfrontiers

Wow - 16,000 seals of endeavor. Bugger should have logging into PTS. Considering that none of these style rewards dropped for me throughout the event, the FOMO is real in me this time. Thanks ZOS. Lovely celebration......

Ezhh

PH03N1X_968 wrote: »

in my opinion i agree players should get compensation if they got locked out and were not exploiting however i believe that everyone should get the 16k endeavor and the players who got locked for almost a week should get the jubilee Horse and all the rare style pages. i am saying this as someone all of those style pages myself.
however from what i heard it takes almost a year to farm 16k endeavors so i think that should go to everyone

I could understand if you personally thought that 16k seals was too high a number. We'd have to disagree on that but everyone is entitled to an opinion.

What claim, however, do people not locked out of their account for 1 week or more have to a random 16k seals?

WhiteCoatSyndrome

PrincessOfThieves wrote: »

And yeah it would be awesome if they gave some endeavors to everyone, not just those affected. Maybe not 16k, but let's say 8k

We did get Endeavors (or are going to, I’m sketchy on the delivery time frame). One of Gina’s posts mentioned ‘200 Seals of Endeavor for PC NA players that were affected from the sudden downtime Monday evening’, presumably so the people who couldn’t log into the game and get the 200 Seal Pickpocket Endeavor while the servers were down didn’t miss out on it.

method__01

im sorry to see that the event turned to be a buy and sell festival,pages that should drop within a day or two ,dont drop at all or drop after endless grind,any1 here that really care about ESO 10 years or all care for who got what?

zos ,you disappoint me another time ,not the first ,certainly not the last, but you must ask yourself if this is a celebration

arisenlicious

It’s been 1 week since most of us have lost our accounts. We will find out later when our accounts will be freed back to us. I wish it was today but I doubt it’ll be.

They probably knew it was going to take a long time and that is why the compensation seemed so strong at first.

But now as the weekend is over, I wish they could add more golden and some purple boxes now. I don’t farm a lot since I have limited time when I get home from work and bed time, and I like questing around or fishing. But, some wouldn’t hurt. I’m not sure if ZOS is able to give those boxes out fairly nor in the amount a lot of players want. Not sure how the coding works for the golden ones.

At the end of it all, I just want my account back.

pklemming

Ezhh wrote: »

PH03N1X_968 wrote: »

in my opinion i agree players should get compensation if they got locked out and were not exploiting however i believe that everyone should get the 16k endeavor and the players who got locked for almost a week should get the jubilee Horse and all the rare style pages. i am saying this as someone all of those style pages myself.
however from what i heard it takes almost a year to farm 16k endeavors so i think that should go to everyone

I could understand if you personally thought that 16k seals was too high a number. We'd have to disagree on that but everyone is entitled to an opinion.

What claim, however, do people not locked out of their account for 1 week or more have to a random 16k seals?

It was not a claim. It was compensation given, not asked for, for a serious mistake by ZoS. Whether you agree of not, it was their choice and they considered it appropriate.

Ezhh

pklemming wrote: »

Ezhh wrote: »

PH03N1X_968 wrote: »

in my opinion i agree players should get compensation if they got locked out and were not exploiting however i believe that everyone should get the 16k endeavor and the players who got locked for almost a week should get the jubilee Horse and all the rare style pages. i am saying this as someone all of those style pages myself.
however from what i heard it takes almost a year to farm 16k endeavors so i think that should go to everyone

I could understand if you personally thought that 16k seals was too high a number. We'd have to disagree on that but everyone is entitled to an opinion.

What claim, however, do people not locked out of their account for 1 week or more have to a random 16k seals?

It was not a claim. It was compensation given, not asked for, for a serious mistake by ZoS. Whether you agree of not, it was their choice and they considered it appropriate.

I think you are seriously misreading me.

I am one of the ones still locked out. I am asking why someone not locked out thinks they should get 16k seals.

TeruKisuke

I think there is something people are not understanding here.

The locked out accounts, let's say they only just got the style pages, 5 gold boxes, and mount parts. (This is not including the 16k endeavors, which everyone is fussing over.)

The locked accounts would still be severely disadvantaged, and would not be equal to the accounts still up. Because they lost out on the freedom of time.

Another example. Still excluding the 16k seals, what if the locked accounts got everything compensated that wasn't accounted for? Event tickets, mail extensions, daily login rewards, daily seals that were missed out on all these days, and maybe a decent (but not excessive) amount of boxes.

That would be better, but that is still not equal—they are still missing out on time. The second example would seem equal at a glance, but there are many other factors. Daily quests unable to be done, guild events missed, peace of mind, and in general, progression. The accounts can do nothing. Some account owners are still concerned if they even have an account; maybe they got flagged due to a fluke, and everyone else is freed, only for them to be actually permabanned, in no fault of their own.

There needed to be something extra in there to make up for it. Whether it be the seals or something else.

"The seals have nothing to do with the event." Sure, but what else are they gonna do? Give time back? That's not possible. This is a blanket solution to make the greatest amount of displeased people happy.

RMW

Well no more event days for us since the accounts will still be banned during this time.
At least the horse can be completed.

ninibini

definitely have to say after the status update today, the compensation promised is inadequate.

Ezhh

At this point the compensation is too little.

Mike71

@hiyde

Ok i see

Maxamoo

Since the event will be over before we get our accounts back...will we even be able to use the pieces to get the Anniversary mount? Not that it seems so important now, but just wondering out loud.

Honestly, I would gladly give it ALL away if I could run in my prog groups Tuesday and Wednesday.

CenturionExplorer

Considering some have been locked out for a week now, it's not too much compensation in my opinion.

Yes they get cosmetics, but some will also recieve a rollback. Granted some of them might have been used with malicious intend.
This is a statement from around a half hour ago on their twitter.

demonology89

Holy! I think ZOS needs to provide even more compensation to the locked out players.

TKo_ROUSE

Ezhh wrote: »

At this point the compensation is too little.

Agreed. But more endeavors isn't going to fix anything. I honestly don't know what they could do realistically that remedies this situation.

CenturionExplorer wrote: »

Yes they get cosmetics, but some will also recieve a rollback. Granted some of them might have been used with malicious intend.

All accounts still locked will be getting the roll back and loss of progression. Any accounts flagged not needing a roll back were unlocked last thursday.

Ezhh

TKo_ROUSE wrote: »

Ezhh wrote: »

At this point the compensation is too little.

Agreed. But more endeavors isn't going to fix anything. I honestly don't know what they could do realistically that remedies this situation.

Agreed. At this point I'd give them a radiant to get my account back. Seals are pretty much meaningless to me anyway. What I would like are some of the hundreds of boxes I would have farmed in this time. But yes, not easy to work out...

CenturionExplorer

TKo_ROUSE wrote: »

All accounts still locked will be getting the roll back and loss of progression. Any accounts flagged not needing a roll back were unlocked last thursday.

I could totally see myself making a new template character, buy some of the new stuff from the crown store and put some stuff in the bank on the PTS. So i understand the frustration at this point.
Yes the loss of progression with the rollback and not being able to login is a lot of hours missed and tons of purple boxes.

ninibini

I'd basically want purple boxes
7 x (number of toons) x (days offline - which is one day more on NA because of the forced rollback)

because that's what I would have gotten from writs

RMW

Bye bye motifs furnishing patters and other stuff from the purple boxes...

Well at least this should end the "'they get this much compensation for only a 2 day ban" debate

Jsmalls

A couple of cosmetics (couldnt care less about them) to have your account locked for 1/3 of the month?

Nah doesn't even almost compensate.

FlopsyPrince

pklemming wrote: »

The level of entitlement in this thread is ridiculous. Be happy for them. They got some compensation for a severe error.

I was never locked out, I didn't get any compensation, and I am still happy to see the people with temporary banned accounts receive decent compensation.

I am often at odds with what ZoS do, but, in this case, I think they did the right thing. ZoS did not have to do anything, the fact they went above and beyond is rare to see with companies.

Less 'grabby' comments, and "Me, me, me", would be nice.

I have no idea your overall response, but this is a general claim made against just about any request of ZOS. People wanting what they play to be more pleasant is not a bad thing. They may not get what they want, but saying "I wish XYZ" is not the same as "me, me, me".

I would agree with @SilverBride that many of these issues are tied together, partially because it is an overall trend. All things paint the whole picture. Something about the forest and the trees....

Anachronian

Are we even having an event during May this year, before the release of Gold Road in June?
Also, how do we submit support tickets on behalf of our locked account if it's locked, if we want to ask questions/provide feedback directly, mostly to help prove that it's coming from the locked account and not some other random person?

With the maintenance on Thursday, I hope that the developers ensure that the Jubilee Confetti Packs can be used properly when they are given to us after the Anniversary Jubilee ends.

tomofhyrule

Anachronian wrote: »

Are we even having an event during May this year, before the release of Gold Road in June?
Also, how do we submit support tickets on behalf of our locked account if it's locked, if we want to ask questions/provide feedback directly, mostly to help prove that it's coming from the locked account and not some other random person?

With the maintenance on Thursday, I hope that the developers ensure that the Jubilee Confetti Packs can be used properly when they are given to us after the Anniversary Jubilee ends.

There have been no events tested on PTS after Anniversary, so the only events we could see in May would be impromptu things like an Explorer's Celebration.
(which will probably be a good idea once we get our accounts back)

The next major event would be Zeal of Zenithar, being tested on the PTS now starting tomorrow due to extended maintenance, but that would have to start after the patch releases on console. Expect it the end of June and into July.

EdjeSwift

tomofhyrule wrote: »

The next major event would be Zeal of Zenithar, being tested on the PTS now starting tomorrow due to extended maintenance, but that would have to start after the patch releases on console. Expect it the end of June and into July.

Maybe I'm in the minority but this sounds like great news, event burnout is real.

On the main topic, I'm in on #MakeItRight, the compensation was acceptable when the affected users could get their accounts back last week, but going on nearly a fortnight, the compensation should be re-evaluated, while making everyone happy is nigh impossible, the current offerings don't seem right for those who enjoy and find comfort in ESO to be without it for this long.

MidniteOwl1913

PH03N1X_968 wrote: »

in my opinion i agree players should get compensation if they got locked out and were not exploiting however i believe that everyone should get the 16k endeavor and the players who got locked for almost a week should get the jubilee Horse and all the rare style pages. i am saying this as someone all of those style pages myself.
however from what i heard it takes almost a year to farm 16k endeavors so i think that should go to everyone

Why on earth should anyone think a low drop rate (a listed low drop rate) is deserving of compensation? Unlike the banned players those people chose to spend time on grinding. Should the drop rate have been higher, no question! It ruined what should have been a happy time for players, but it isn't even close to same thing as being locked out of your account for over a week (and counting).

Carcamongus

TKo_ROUSE wrote: »

Ezhh wrote: »

At this point the compensation is too little.

Agreed. But more endeavors isn't going to fix anything. I honestly don't know what they could do realistically that remedies this situation.

CenturionExplorer wrote: »

Yes they get cosmetics, but some will also recieve a rollback. Granted some of them might have been used with malicious intend.

All accounts still locked will be getting the roll back and loss of progression. Any accounts flagged not needing a roll back were unlocked last thursday.

I believe the best way to compensate the affected players for their lost days is to give them more time to take part in the event. In other words, an extension longer than a measly 2 days.

Elsonso

TKo_ROUSE wrote: »

Ezhh wrote: »

At this point the compensation is too little.

Agreed. But more endeavors isn't going to fix anything. I honestly don't know what they could do realistically that remedies this situation.

Someone on Twitter (formerly X) had a good idea. All of these people should be getting Gold Road for free. They are diddling around with virtual currencies (tokens) and cosmetics. They need to step it up, I think, and free Gold Road... that would be a start.