Disconnecting with an 'Unknown Error' message.
Maintenance for the week of April 7:
• [EXTENDED] ESO Store for maintenance – April 09, 2:00PM EDT (18:00 UTC) - 11:00PM EDT (03:00 UTC)
• ESO Store for maintenance – April 10, 12:00PM EDT (16:00 UTC) - 3:00PM EDT (19:00 UTC)
• [EXTENDED] ESO Store for maintenance – April 09, 2:00PM EDT (18:00 UTC) - 11:00PM EDT (03:00 UTC)
• ESO Store for maintenance – April 10, 12:00PM EDT (16:00 UTC) - 3:00PM EDT (19:00 UTC)
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Auric_ESO✭✭✭✭miked_1_ESO wrote: »that 184.84.180.11 may be them, it goes to Akamai Tech, which is a firewall service.
my read of my outgoing ports seems to point to 198.20.198.110 which is level3.net in dallas which does imply its the right server IP. Though that could be the login server only. But really the login server and the megaserver really should be in the same data center. That would be normal.
I've got a real nice 33ms ping from UCLA.
"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0 -
Zheg✭✭✭✭✭
✭✭✭✭I don't know what I find more unacceptable, their bizarre response that's completely useless, or the fact that this is looking like it will last well throughout the "early access"
Yesterday I was at least able to play for 5-15 minute stretches, now it lasts maybe a minute if I can even get into the game.0 -
mlow44✭✭It's happening to me every 5 minutes or so. Kept getting booted out of character creation, and once I finally made it past that I got booted before I could even leave my dungeon cell. Can't play for ***.0
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Sollux✭Well then see you ESO thanks for nothing enjoy my 160 dollars I am officially ouuta here . what morons to think we would actually believe this when we have several mmorpgs that play just fine sorry not feeling like a sheep this week0
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Auric_ESO✭✭✭✭one of you that's having this problem, gimme a tracert to that IP please. Just delete the first 2-3 lines to keep your privacy intact."The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0
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the akami address is given when the launcher is opened. I got 198.20.200.47 when I logged into the game. I captured it in the small amount of time I had before getting kicked again.Soph
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traceroute to 198.20.200.47 (198.20.200.47), 30 hops max, 38 byte packets
4 be27.clevohek01r.midwest.rr.com (65.29.1.38) 16.911 ms 18.909 ms 19.976 ms
5 ae10-0.cr0.dca20.tbone.rr.com (107.14.19.14) 25.690 ms 27.619 ms 35.831 ms
6 107.14.19.160 (107.14.19.160) 23.987 ms 25.007 ms ae-1-0.pr0.dca20.tbone.rr.com (66.109.6.167) 32.440 ms
7 216.156.116.213.ptr.us.xo.net (216.156.116.213) 27.501 ms 216.156.116.105.ptr.us.xo.net (216.156.116.105) 25.114 ms 216.156.116.177.ptr.us.xo.net (216.156.116.177) 26.214 ms
8 206.111.0.90.ptr.us.xo.net (206.111.0.90) 28.704 ms 25.787 ms 26.956 ms
9 cr2.wswdc.ip.att.net (12.122.81.250) 78.697 ms 79.772 ms cr1.wswdc.ip.att.net (12.122.81.246) 74.900 ms
10 cr1.attga.ip.att.net (12.122.1.173) 81.888 ms cr2.sl9mo.ip.att.net (12.122.18.29) 77.909 ms 77.313 ms
11 cr2.dlstx.ip.att.net (12.122.28.174) 76.236 ms cr1.sl9mo.ip.att.net (12.122.2.217) 82.695 ms cr2.dlstx.ip.att.net (12.122.28.174) 113.090 ms
12 ggr3.dlstx.ip.att.net (12.122.138.25) 75.789 ms cr2.dlstx.ip.att.net (12.122.3.221) 76.422 ms ggr3.dlstx.ip.att.net (12.122.138.25) 72.437 ms
13 ggr3.dlstx.ip.att.net (12.122.138.25) 79.211 ms 76.001 ms *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * 12.250.61.26 (12.250.61.26) 53.905 ms !A *
22 * * *
23 * * *
24 * * 12.250.61.26 (12.250.61.26) 53.297 ms !A
25 12.250.61.26 (12.250.61.26) 53.178 ms !A * *
26 12.250.61.26 (12.250.61.26) 53.277 ms !A * *
27 * * *
28 * * 12.250.61.26 (12.250.61.26) 53.318 ms !A
29 12.250.61.26 (12.250.61.26) 52.969 ms !A 53.423 ms !A 51.820 ms !A
It's a bit messy but here's one straight from my router. Minus a couple lines.
Soph0 -
akamai hosting is a pretty big deal; they likely will have more influence over the peering ISP then we will0
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ArielleJureaux✭✭✭It seems to me that they are just passing the buck and do not want to admit that it is a problem on their side. I thought it was my computer, but I see many of you have a much better setup than I do and are having the same issue. Why would it be our ISP's fault when we are all playing on different ISPs?2 -
Auric_ESO✭✭✭✭Sophistrthe akami address is given when the launcher is opened. I got 198.20.200.47 when I logged into the game. I captured it in the small amount of time I had before getting kicked again.
If you're on a windows machine you can either ping or do a tracert. I think for you, since you seem connect then drop try this: open a dos box (hopefully you are on a windows machine
type in the box
ping 198.20.200.47 -t >> c:\pings.txt
this will creat a file at your c:\ drive with a constant ping going
Once you crash close the dos box and open up the file c:\pings.txt and look for a list of normal numbers but when you crqashed maybe it went WAY up to like 1000's of ms. If so then maybe we'll try a tracert and we can see where it happened. If you crash and there is no corresponding bad ping its likely your problem lies elsewhere. Just my opinion of course
"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0 -
Auric_ESO✭✭✭✭traceroute to 198.20.200.47 (198.20.200.47), 30 hops max, 38 byte packets
13 ggr3.dlstx.ip.att.net (12.122.138.25) 79.211 ms 76.001 ms *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * 12.250.61.26 (12.250.61.26) 53.905 ms !A *
22 * * *
23 * * *
24 * * 12.250.61.26 (12.250.61.26) 53.297 ms !A
25 12.250.61.26 (12.250.61.26) 53.178 ms !A * *
26 12.250.61.26 (12.250.61.26) 53.277 ms !A * *
27 * * *
28 * * 12.250.61.26 (12.250.61.26) 53.318 ms !A
29 12.250.61.26 (12.250.61.26) 52.969 ms !A 53.423 ms !A 51.820 ms !A
It's a bit messy but here's one straight from my router. Minus a couple lines.
I gotta go with zenimax on this one JUST for you Sophistry. That's really some really bad hops for you. You're dropping packets...alot of em. This is the kind of information that your ISP can use. I'll email the owner at hop 13 but its a crapshoot if they actually fix it. Sometimes they say Thanks! Fixed it....Othertimes, leave me alone unless you are one of our peers and can give me the circuit numbers that's causing the problem."The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0 -
Yeah. chatting with them now. They keep escalating me though... It's sad but funny.Soph0
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Auric_ESO✭✭✭✭ArielleJureaux wrote: »It seems to me that they are just passing the buck and do not want to admit that it is a problem on their side. I thought it was my computer, but I see many of you have a much better setup than I do and are having the same issue. Why would it be our ISP's fault when we are all playing on different ISPs?
Arielle. There is alot of internet connectiosn between your ISP and Zenimax's many of which are not owned by either your ISP and Zenimax in Dallas. If one of those conenctions is having a problem it can affect many people. If you want kind of a primer that explains it I wrote one back on page 6
"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba1 -
Auric_ESO✭✭✭✭Heh, doing some google searches on hop 13 shows its not the first time they've had problems
"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0 -
Well. All the pings I run from CMD time out. Its been running for a good while now. I only get this ping result from my router.
PING 198.20.200.47 (198.20.200.47): 56 data bytes
--- 198.20.200.47 ping statistics ---
5 packets transmitted, 0 packets received, 100% packet loss
Also, my ISP escalated my case pretty high and just told me it's ESO's (zenimax's) fault. Ultra sigh!Soph1 -
ArielleJureaux✭✭✭
Thank you, Auric, and I have been discussing this issue with my friend who has just recently retired from his position as Senior Computer Scientist for NASA, and he said the same thing. He explained it simply by saying that it is just like when you are using your cell phone and your call gets passed to a different tower and sometimes your call crashes. Haha, he simplified for me as I am not an IT person.
Arielle. There is alot of internet connectiosn between your ISP and Zenimax's many of which are not owned by either your ISP and Zenimax in Dallas. If one of those conenctions is having a problem it can affect many people. If you want kind of a primer that explains it I wrote one back on page 6
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Zheg✭✭✭✭✭
✭✭✭✭Also, my ISP escalated my case pretty high and just told me it's ESO's (zenimax's) fault. Ultra sigh!
Apparently obvious to everyone but Zenimax
I've been through more mmo launches and problems than I'd care to admit, but this is the first time I've had a problem so intense that it literally kills my internet connection after occurring. /golfclap
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Auric_ESO✭✭✭✭sorry about telling you to do the pings, that was my fault. They have thier server not responding to pings as a security measure. Dont want people causing lag on thier server by making it respond to ping requests constantly. The good news is that sometimes they will figure it out and fix it, time of day re-routing could happen to another route bypassing this one could happen (daytime att uses this carrier, nighttime they switch to this other carrier because its cheaper for example which could bypass this problem)....umm...trying to think of something else that could give you some hope. Maybe if they get enough reports of problems they fix it?"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba1
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Auric_ESO✭✭✭✭anyway, I gotta leave work so I can return home and play. Still at work trying to help you all."The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba1
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Auric_ESO✭✭✭✭ArielleJureaux wrote: »Thank you, Auric, and I have been discussing this issue with my friend who has just recently retired from his position as Senior Computer Scientist for NASA, and he said the same thing. He explained it simply by saying that it is just like when you are using your cell phone and your call gets passed to a different tower and sometimes your call crashes. Haha, he simplified for me as I am not an IT person.
My pleasure. I tried the car driving on roads explanation. But the cell phone one works for me. I'll remember that. Now remember, i'm NOT letting zeni totally off the hook, network problem is likely the cause of SOME of the issues in this thread, but I doubt its everyone's problems. Keep up the reports to them!!!! Back on page 7 I think they wanted people to run some tool that will help them. Keep on them to fix what they can and hopefully the internet will get itself sorted out for those with actual network issues."The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba1 -
ArielleJureaux✭✭✭
My pleasure. I tried the car driving on roads explanation. But the cell phone one works for me. I'll remember that. Now remember, i'm NOT letting zeni totally off the hook, network problem is likely the cause of SOME of the issues in this thread, but I doubt its everyone's problems. Keep up the reports to them!!!! Back on page 7 I think they wanted people to run some tool that will help them. Keep on them to fix what they can and hopefully the internet will get itself sorted out for those with actual network issues.
Thank you for fighting for us!!0 -
DanBlackfyre✭✭Well add me to the list of ''unknown errors'' and gamebreaking lag.
Hopefully soon they will change their stance from ''its all your ISP's fault go bother them.''2 -
blackwolf7✭✭✭Funny thing is that Im already asking for a refund since zen isnt accepting this as a prpblem. If they dont view it as a problem they wouldnt make an effort in fixing it.
When I submit my ticket about lag, i get answered pretty quickly, I asked for a refund and until now, no one is answering my ticket0 -
ArielleJureaux✭✭✭DanBlackfyre wrote: »Well add me to the list of ''unknown errors'' and gamebreaking lag.
Hopefully soon they will change their stance from ''its all your ISP's fault go bother them.''
Well, we now have Auric_ESO fighting for us to help resolve the issue.
Maybe we should send him some sweetrolls.......
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Thanks Auric. Nice having someone like you around working on fixing thing or trying to inform others. By the way this is my tracert:
3 7 ms 11 ms 7 ms tge7-1.snaxtx4202h.texas.rr.com [24.28.131.213]
4 10 ms 11 ms 7 ms tge0-8-0-6.snaptxwm02r.texas.rr.com [24.175.33.144]
5 9 ms 7 ms 11 ms agg23.snantxvy01r.texas.rr.com [24.175.32.184]
6 * 19 ms 19 ms agg23.dllatxl301r.texas.rr.com [24.175.32.146]
7 16 ms * 18 ms ae-8-0.cr0.dfw10.tbone.rr.com [66.109.6.52]
8 15 ms 23 ms 19 ms 107.14.19.97
9 19 ms 15 ms 14 ms 207.86.210.125
10 40 ms 35 ms 39 ms 207.88.15.50.ptr.us.xo.net [207.88.15.50]
11 18 ms 15 ms 23 ms 192.205.36.101
12 18 ms 15 ms 20 ms cr2.dlstx.ip.att.net [12.122.100.90]
13 16 ms 18 ms 15 ms ggr3.dlstx.ip.att.net [12.122.138.25]
14 * * * Request timed out.
15 * * * Request timed out.
16 * 12.250.61.26 reports: Destination net unreachable.0 -
So i tried a test too:
traceroute to 198.20.200.192 (Server that eso.exe is connected to), 30 hops max
1 5 ms 5 ms 5 ms *censored*
2 9 ms 6 ms 18 ms *censored*
3 21 ms 14 ms 13 ms *censored*
4 13 ms 14 ms 12 ms *censored*
5 13 ms 14 ms 12 ms bei-b1-link.telia.net [213.248.79.2
6 19 ms 23 ms 18 ms hbg-bb1-link.telia.net [80.91.254.2
7 112 ms 112 ms 111 ms ash-bb3-link.telia.net [213.155.131
8 115 ms 118 ms 131 ms ash-b2-link.telia.net [213.155.133.
9 121 ms 117 ms 122 ms 192.205.33.25
10 151 ms 154 ms 150 ms cr81.wshdc.ip.att.net [12.122.135.9
11 157 ms 159 ms 159 ms cr1.wswdc.ip.att.net [12.122.135.86
12 152 ms 151 ms 150 ms cr2.sl9mo.ip.att.net [12.122.18.29]
13 157 ms 147 ms 151 ms cr1.sl9mo.ip.att.net [12.122.2.217]
14 153 ms 158 ms 150 ms cr2.dlstx.ip.att.net [12.122.3.221]
15 201 ms 151 ms 205 ms ggr3.dlstx.ip.att.net [12.122.138.2
16 * * * (Timeout)
17 * * * (Timeout)
18 * * * (Timeout)
19 * * * (Timeout)
20 * * * (Timeout)
21 * * * (Timeout)
22 * * * (Timeout)
23 * * * (Timeout)
24 * * * (Timeout)
25 * * * (Timeout)
26 * * * (Timeout)
27 * * * (Timeout)
28 * * * (Timeout)
29 * * * (Timeout)
30 * * * (Timeout)
Yeah...
Edit: Just wanted to say i am in germany and play on the Eu-Server(which is currently hosted in the US)Edited by Enigmatix on April 1, 2014 1:54AM0 -
Nehefer✭✭Just started getting lag that makes the game completely unplayable for me now. Wasn't having this problem until a few hours ago. Started getting the lag randomly after going into a public dungeon. Already contacted my ISP about this, and my connection is perfectly fine. This is a problem with the game itself.3
This discussion has been closed.