People with Greymoor chapter CANNOT GO THERE

xaraan

One of our guild mates is having this problem and since you don't seem to answer in game filed help tickets and he can't create a forum account, he hasn't been able to post or get help or file a support ticket through the site instead. Anyone I can contact to get him help?

Dr_Sinister

xaraan wrote: »

One of our guild mates is having this problem and since you don't seem to answer in game filed help tickets and he can't create a forum account, he hasn't been able to post or get help or file a support ticket through the site instead. Anyone I can contact to get him help?

Tell them to make a support ticket. You don't need a forum account for that. Just your basic game account will log you in. They can also make a second ticket to get an invitation to the forum

Dr_Sinister

ja-elkmmorwb17_ESO wrote: »

Dr_Sinister wrote: »

ja-elkmmorwb17_ESO wrote: »

Dr_Sinister wrote: »

ja-elkmmorwb17_ESO wrote: »

Dr_Sinister wrote: »

ja-elkmmorwb17_ESO wrote: »

Dr_Sinister wrote: »

jesper.bakb16_ESO wrote: »

Rake wrote: »

If you bought it u would have mail with that info

and thats my point i dont have that,. so fair enough if i havent bought it, i would like to buy it, but i still cant because it says purchased in crownstore.. so.. i cant buy it.

Where did you buy it from? Steam or Bethesda? Either one would have sent you an email receipt for the transaction. If you have no email or bank statement then you have no transaction.

Correct but that IS the point. I "bought" it on the Bethesda Store, Have no e-mail or receipt.

So did I really buy it?

Try to head to any point in West Skyrim, i get the notification i need to unlock the content.

Hit link to access the store.

According to the store I did and as a result i keep getting to the screen telling me I have so cannot purchase it again. Exit back to game and I cannot access the content as it isn't unlocked ... rinse and repeat.

it makes little difference how we all got here all of us bought/would buy the content. The issue is that the system has us in a loop where we cannot.

I hope that explains our plight better.

Dude, listen closely. If you purchased you would have a bank, credit card, paypal or whatever service you used to purchase it, statement. If you have none of those outside of having an email then you did not purchase it.

So why does the store say I did and I cannot purchase it. Read the whole post. We can't purchase it as the store thinks we have.

Which store? The in game one? Bethesda's? Walmart?

In my case the one in game. Bethesda's but I believe there are different iterations.

Maybe it's a language barrier issue between us and you're not understanding what I've been telling you.

1) Did you buy your game from Steam including chapters? If yes go to accounts and purchase history. It will show you in there if you've purchased Greymoor.

2) Did you buy your game from the Bethesda's store? If so go to account and view your billing history. It will show you in there if you've purchased Greymoor.

3) Are you trying to purchase the chapter through the crown store and it says you've already purchased it? That is a bug. You can still purchase the chapter via steam or Bethesda's store or some other retailer such as GoG I believe.

That did It !. Look at "Option 3" above,

If you, like me have the grayed out error in the in game store.

Basically, you "thought" you bought it but you didn't and the "launcher" store (There is an option in the PC Game Launcher that lets you access the store) gives you the ability to get around the in game store bug.

Greymoor is at the top right of the interface so is really easy to access an process you request. I saved out and reloaded the launcher to be sure but it worked like a charm after that.

Thanks to Dr Sinister and ESO Support.

You're very welcome my forum friend

schildtdk

ja-elkmmorwb17_ESO wrote: »

Dr_Sinister wrote: »

ja-elkmmorwb17_ESO wrote: »

Dr_Sinister wrote: »

ja-elkmmorwb17_ESO wrote: »

Dr_Sinister wrote: »

ja-elkmmorwb17_ESO wrote: »

Dr_Sinister wrote: »

jesper.bakb16_ESO wrote: »

Rake wrote: »

If you bought it u would have mail with that info

and thats my point i dont have that,. so fair enough if i havent bought it, i would like to buy it, but i still cant because it says purchased in crownstore.. so.. i cant buy it.

Where did you buy it from? Steam or Bethesda? Either one would have sent you an email receipt for the transaction. If you have no email or bank statement then you have no transaction.

Correct but that IS the point. I "bought" it on the Bethesda Store, Have no e-mail or receipt.

So did I really buy it?

Try to head to any point in West Skyrim, i get the notification i need to unlock the content.

Hit link to access the store.

According to the store I did and as a result i keep getting to the screen telling me I have so cannot purchase it again. Exit back to game and I cannot access the content as it isn't unlocked ... rinse and repeat.

it makes little difference how we all got here all of us bought/would buy the content. The issue is that the system has us in a loop where we cannot.

I hope that explains our plight better.

Dude, listen closely. If you purchased you would have a bank, credit card, paypal or whatever service you used to purchase it, statement. If you have none of those outside of having an email then you did not purchase it.

So why does the store say I did and I cannot purchase it. Read the whole post. We can't purchase it as the store thinks we have.

Which store? The in game one? Bethesda's? Walmart?

In my case the one in game. Bethesda's but I believe there are different iterations.

Maybe it's a language barrier issue between us and you're not understanding what I've been telling you.

1) Did you buy your game from Steam including chapters? If yes go to accounts and purchase history. It will show you in there if you've purchased Greymoor.

2) Did you buy your game from the Bethesda's store? If so go to account and view your billing history. It will show you in there if you've purchased Greymoor.

3) Are you trying to purchase the chapter through the crown store and it says you've already purchased it? That is a bug. You can still purchase the chapter via steam or Bethesda's store or some other retailer such as GoG I believe.

That did It !. Look at "Option 3" above,

If you, like me have the grayed out error in the in game store.

Basically, you "thought" you bought it but you didn't and the "launcher" store (There is an option in the PC Game Launcher that lets you access the store) gives you the ability to get around the in game store bug.

Greymoor is at the top right of the interface so is really easy to access an process you request. I saved out and reloaded the launcher to be sure but it worked like a charm after that.

Thanks to Dr Sinister and ESO Support.

And it worked fine for me too - so thanx

Hugzmymagic

ZOS_SarahHecker wrote: »

Hey all, for anyone still having this issue, can you please submit a support ticket with proof of purchase?



I purchased the game from Bethesda and have also posted a direct message with my proof of purchase to ZOS_SarahHecker. This last patch did not fix it for me. The Greymore quest shows up bet I can not accept it. My only choice is to click on upgrade and that shows I've already purchased it which I have. I'd rather not show my receipt in a public forum. This Question Reference # 200529-002159 is from what reads like a generic response from spam mail and I did reply to it saying the issue is NOT resolved yet. My in game user ID is @Hugzmymagic

Thanks

MissCoko

Same issue here still!
Bought CE over Steam as pre-order and never got access even when it shows on Steam.

"Some players" issue again, eh? Neat.

mitchtheelder

xaraan wrote: »

One of our guild mates is having this problem and since you don't seem to answer in game filed help tickets and he can't create a forum account, he hasn't been able to post or get help or file a support ticket through the site instead. Anyone I can contact to get him help?

I have a friend too and yesterday we went vKA and he discovered taht he couldnt port there or in Skyrim in general and he could do that 2 days ago. He wrote a ticket but no response so far. He got it tru STEAM so maybe ppl have similar exp? Please share some solutions!

Cheers,

Mitch

ZAMOLXIS

HEY, what is going on?? Why cant I access GREYMOORE? After 4 days and I cant still do anything?? I sent ticket, no answer whatsoever! made picture, checked billing history, I bought it 17th March! Same f...g error? ZOS???!!!???!!! Whats going on????

ZAMOLXIS

Played even PTS....I need answer...Where are they solving/answering thsese questions/issues? Is there any INFO/ OFFICIAL INFO????

ZAMOLXIS

oke...just bought it!....worked! Anyway its a chaos on their page! Never could find an info, never know what to do, and never answering to the questions.....downlod in progress...did it because I have all the chapters! Thx alot guys!