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People with Greymoor chapter CANNOT GO THERE

Ruder
Ruder
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I have the freaking chapter ALREADY AND WHEN I TRY TO TRAVEL THERE I GET POP UP SAYING TO PURCHASE THE CHAPTER,

WTF ZOS
  • ankeor
    ankeor
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    Try to buy it again, maybe it would solve the issue.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Thanks, @Ruder. We're looking into this. Which version of the Greymoor Chapter did you purchase? (Physical CE, digital CE, standard edition, upgrade, etc.?)
    Jessica Folsom
    Lead Community Manager - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Coopersnow
    Coopersnow
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    Alot of people have the same issue
  • xclassgaming
    xclassgaming
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    This is just becoming a joke now. Utterly
    Add Veyas hair for us players to use!
  • Aerenthir
    Aerenthir
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    They had the issue of everyone being able to access Greymoor. Now no one can access it. Sounds like they did excellent job once again.
  • HalvarIronfist
    HalvarIronfist
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    Thanks, @Ruder. We're looking into this. Which version of the Greymoor Chapter did you purchase? (Physical CE, digital CE, standard edition, upgrade, etc.?)

    Digital CE. Was able to go before the takedown of servers. Have my CE items. Now can't go to Western Skyrim.
  • Ruder
    Ruder
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    @ZOS_JessicaFolsom

    When I log into my ESO Account in the web site it says:

    THE ELDER SCROLLS® ONLINE: GREYMOOR™ DIGITAL STANDARD EDITION

    I purchased standard upgrade
  • ThePlayer
    ThePlayer
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    I am in now, my loading screen was like 15 minutes..
  • karekiz
    karekiz
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    This needs a KEKW
  • mattiellosa
    mattiellosa
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    Ye, Im in the same situation. Got the collectors edition on steam but cant enter skyrim. I have the preorder mount but it wont let me in.
  • Asys
    Asys
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    This is just becoming a joke now. Utterly

    and the joke is on you, HA
    I need TP for my ***!
  • snailbrick
    snailbrick
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    Same problem. I was able to go to Greymoor earlier, then after the second time the server came back it says I don't have it purchased.

    I bought it on Steam as part of the $59.99 pack yesterday. Says I don't have it purchased now.
  • Jerdeh
    Jerdeh
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    @Zos, Great job :smiley:great-job-team-keep-up-the-great-work.jpg
    Been playing since betas 2014
  • karekiz
    karekiz
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    Asys wrote: »
    This is just becoming a joke now. Utterly

    and the joke is on you, HA

    HA changes are coming later in the year though.....
  • CyberOnEso
    CyberOnEso
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    It SEEMS that everyone who can't access it bought it via steam.
    @CyberOnEso PC | EU - Jack of all Trades - Armory Style Manager Planesbreaker | Godslayer | Dawnbringer | Immortal Redeemer | Tick Tock Tormentor | Gryphon Heart
  • Tryxus
    Tryxus
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    Denying access to everyone is def an efficient way of fixing things...
    "The Oak's Promise: stand strong, stay true, and shelter all"
    Tryxus of the Undying Song - Warden - PC/EU/DC
  • moonsister
    moonsister
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    I am stuck in the loading screen. Then, after 10mins I drop back into login screen. Tryingf to login again I get error 304 - accoutn already logged in.
    I wonder if this could be related to the problem mentioned in here. I logged out while being in Western Skyrim. If my account does not register I have the addon what would happen? Would I spawn in the area I was before?
  • Wraithseer_ESO
    Standard upgrade in Steam. Steam says I have it in my library, but also says it's not out yet. It is marked as 'no' in the game settings > additional content. Did someone forget to flag the expansion in Steam as being out?
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Thank you @HalvarIronfist, @Ruder, and @mattiellosa. Did you all purchase on Steam or did some of you buy via the ESO site?
    Jessica Folsom
    Lead Community Manager - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Alienoutlaw
    Alienoutlaw
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    so to stop the ppl that could get in there without buying it they lock it so nobody can get in :)
  • Ruder
    Ruder
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    CyberOnEso wrote: »
    It SEEMS that everyone who can't access it bought it via steam.

    @ZOS_JessicaFolsom
    I`m not on steam, I bought 3-rd party key from "Instant Gaming" and redeemed the game from the Official ESO site 2 weeks ago
    Edited by Ruder on May 26, 2020 5:27PM
  • Towerdragon
    Towerdragon
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    Same Situation here Support gave me access this morning since Amazon Delayed my Collectors edition cannot access Greymoor
    Edited by Towerdragon on May 26, 2020 5:31PM
  • rudvil
    rudvil
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    have exactly same problem, i've prepurchased upgrade through steam
  • Raikiki
    Raikiki
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    Same problem, purchased Phy CE on Amazon (still on the way) and used Ticket Support to get access but cant go there
  • HalvarIronfist
    HalvarIronfist
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    Thank you @HalvarIronfist, @Ruder, and @mattiellosa. Did you all purchase on Steam or did some of you buy via the ESO site?

    I purchased it via Steam. Where it still shows up as registered to my account under properties -> DLC

    In game; it tells me that the areas are locked and that I need to purchase them. Directing me to the crown store. But upon reaching the crown store, it tells me it's already purchased.
    Edited by HalvarIronfist on May 26, 2020 5:26PM
  • AJTC5000
    AJTC5000
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    I pre-ordered via GreenManGaming in January, and only redeemed on the website a couple minutes ago. Relogged, and I cannot enter the zone still. I bought the Digital Collector's Edition Pre-Order.
    • PC/NA - @AJTC5000
      DC - Alena-Draco - Dunmer Magicka Templar

      PvE Achievements
      Trials
      • vHRC HM
      • vAA HM
      • vSO HM
      • vMoL HM (Dro-m'Athra Destroyer)
      • vHoF HM (Tick-Tock Tormentor/The Dynamo)
      • vAS HM (Saintly Saviour/Immortal Redeemer)
      • vCR HM
      • vSS HM
      • vRG (Oax HM)
      • vDSR (Reef Guardian HM)


      Arenas
      • vMA Flawless
      • vBRP
      • vVA Flawless (Spirit Slayer)


      Dungeons
      • vFL HM (Leave No Bone Unbroken)
      • vSCP HM (Mountain God)
      • vMHK HM (Pure Lunacy)
      • vMoS HM (Apex Predator)
      • vFV HM (Relentless Raider)
      • vDoM HM (Depths Defier)
      • vLoM HM (Nature's Wrath)
      • vMGF HM (Defanged the Devourer)
      • vIcereach HM (No Rest for the Wicked/Storm Foe)
      • vUG HM (In Defiance of Death/Bonecaller's Bane)
      • vSG HM
      • vCT HM (Bane of Thorns)
      • vBDV HM (Ardent Bibliophile)
      • vCauldron HM (Subterranean Smasher)
      • vRPB HM (Bastion Breaker/of the Silver Rose)
      • vDC HM (Battlespire's Best/The Dreaded)
      • vCA HM
      • vSR HM
      • vERE HM (Invaders' Bane)
      • vGD HM (Fist of Tava)
      • vSH HM (Magnastylus in the Making/Curator's Champion)
      • vBS HM (Temporal Tempest)
  • arena25
    arena25
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    So I'm getting a general gist that people who bought Greymoor from places like Amazon, Steam, or in the case of @Ruder , Instant Gaming, are the ones who can't access it.

    I feel like I need to make an attempt to go to Greymoor with my main (I bought Greymoor via official ESO website) and see if I'm locked out. And I would make the attempt now, were I not waiting for the bullrush of people logging in to die down...
    If you can't handle the heat...stay out of the kitchen!
  • Universe
    Universe
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    I'm glad that I'm so busy IRL today given there are so many issues with the servers.

    Best of luck and hopefully the issues will be fixed soon! :)
    Some videos I recorded for fun: Main character:
    PC EU main: Universe - AD magicka Sorcerer, Former Emperor, Grand Overlord, The Merciless, Trial Bosses Solo Champion
    Top alts: Genius(stamina/sagicka Dragonknight) The Force(stamina Nightblade) and other chars.
    PC NA main: The Magic - AD magicka Sorcerer
    Started playing ESO in beta & early access
    User_ID: Daedric_Prince
  • Zpook
    Zpook
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    Got mine from eso site
  • mattiellosa
    mattiellosa
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    Thank you @HalvarIronfist, @Ruder, and @mattiellosa. Did you all purchase on Steam or did some of you buy via the ESO site?

    yes I got it on steam. Steam seems to be the common amount everyone who has the problem.
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