People with Greymoor chapter CANNOT GO THERE

Goregrinder

Weird, worked fine for me but that could be because I purchased the collector's edition.

Murkleton02

ZOS_JessicaFolsom wrote: »

Hi everyone,

We have completed the the grant for players on the PC-EU server who purchased the Greymoor Chapter but were unable to access the content/zone. We will be performing this grant for players on PC-NA tomorrow morning.

We are also currently working through the list of those who contacted our Support team for help due to delayed physical CE shipping. Those who submitted a Support ticket will receive an email from our billing and account system when the grant is complete.

Lastly, we have seen the reports of some players still having access to the Greymoor Chapter content and rewards who should not. We are investigating.

So PC-NA players who are affected by this, after buying the greymoor expansion early can't play it until tomorrow? While other players who haven't even bought the expansion yet are in zone?

Mr_Walker

Alienoutlaw wrote: »

so to stop the ppl that could get in there without buying it they lock it so nobody can get in

So, an unqualified success!

ZOS_JessicaFolsom

LucyferLightbringer wrote: »

Hahahaha so people who did not pay for greymoor get to enjoy it for free, while people who coughed up for CE have to wait till tomorrow? OMG that is so beyond insane... Muahahahahahahahahahaha i think Sheogorath himself could not come out with more insane bull... Hahahahaha

It's not what what we want either, and we understand it's frustrating. To be clear, there are different teams working on these two situations. One is not preventing the other from proceeding. One team is working through the needed Greymoor grants, and another is investigating those who have access but should not.

Frankieluv14

I can’t even get into the game to see if I can get there or not. Waiting in a 30min queue that doesn’t move. Consider yourselves lucky you are in. ☹️

deleted221106-002999

ZOS_JessicaFolsom wrote: »

LucyferLightbringer wrote: »

Hahahaha so people who did not pay for greymoor get to enjoy it for free, while people who coughed up for CE have to wait till tomorrow? OMG that is so beyond insane... Muahahahahahahahahahaha i think Sheogorath himself could not come out with more insane bull... Hahahahaha

It's not what what we want either, and we understand it's frustrating. To be clear, there are different teams working on these two situations. One is not preventing the other from proceeding. One team is working through the needed Greymoor grants, and another is investigating those who have access but should not.

Thanks. You know you guys need to do this a LOT more: talk to us - it makes a HUGE difference.

Be well.

Dr_Sinister

ZOS_JessicaFolsom wrote: »

Dr_Sinister wrote: »

Still can't travel to Greymoor.

Are you on PC-EU or PC-NA, @Dr_Sinister?

PC-NA with digital Collectors Edition. Should also mention that I bought mine on Steam

No_Lollygaggin

Once we get the email from Accounting do we have to re log into the game? The queue is so long

tinythinker

ZOS_JessicaFolsom wrote: »

LucyferLightbringer wrote: »

Hahahaha so people who did not pay for greymoor get to enjoy it for free, while people who coughed up for CE have to wait till tomorrow? OMG that is so beyond insane... Muahahahahahahahahahaha i think Sheogorath himself could not come out with more insane bull... Hahahahaha

It's not what what we want either, and we understand it's frustrating. To be clear, there are different teams working on these two situations. One is not preventing the other from proceeding. One team is working through the needed Greymoor grants, and another is investigating those who have access but should not.

Thanks for the updates, Jess. Don't envy CMs or customer support right now. Best wishes for those trying to resolve the situation, and good fortune and perspective to those of locked out if patience be ought of reach.

https://twitter.com/PezRadar/status/1228000439024488448

Merrien

I was in earlier today, although loading times were terrible, then I got stuck in non-ending load screens after I purchased the inn room in Solitude and the game tried to reload as it does after a home purchase.

Logged out because of the interminable load screen, and now I can't get back in because of the queue. I suppose I could try waiting the 32 plus minutes (although the lack of an actual countdown isn't helpful). Also, I can't even try to get onto the EU server because when I tell it to let me out of the queue, it just reloads me into the queue again where I see that it really was counting down, but it wouldn't show me until it reloaded me, even though I was trying to leave the queue. It won't let me. xD

I'm PC NA, and I bought the CE on Steam.

ZOS_Volpe

Greetings,

We have recently had to remove a handful of bashing and inappropriate comments from this thread. Feedback is a very important function of our forums, but we do ask that all feedback remains civil and constructive. Thank you for your understanding.

Akino

I really feel that I just got SWINDLED big time. So at least admit to your misgivings and put up a banner there with regards to these issues rather than a banner saying "The issue is resolved, and the European PC/Mac megaserver is now available. Thank you for your patience!"

EmEm_Oh

If it means anything, I had issues just when I queued in BGs and it was a continuous loading screen then kicked me back to my original login faction area then continuous loading screen.

No_Lollygaggin

Just got a response from Bethesda Support that my NA issue was fixed but required a relog, jumped out to log in screen (did not get placed in queue) and got in successfully with Greymoor access intact!

Towerdragon

Got my email earlier from support get off at 12:00 Eastern from work hopefully it works when I get off thank you for all your hard work today's ZoS sadly a lot of people are unappreciative

LucyferLightbringer

Towerdragon wrote: »

Got my email earlier from support get off at 12:00 Eastern from work hopefully it works when I get off thank you for all your hard work today's ZoS sadly a lot of people are unappreciative

How dare people not appreciate being unable to access what they paid for while people who did not pay for it get to access it just fine! The thing is we are not their friends, neither are they ours, we are walking wallets to them. They are not doing us a favor, they sell us product and take our money for it. Do you appreciate car, dishwasher, oven manufacturers? Especially when they do not work? No? I thought so.

Murkleton02

Bethesda support twitter is saying the issue is resolved for players who paid for Greymoor but couldn't access its content. Even after restarting my game, launcher and everything, I'm still unable to access Greymoor content. Ticket - 200526-008391

Dr_Sinister

Murkleton02 wrote: »

Bethesda support twitter is saying the issue is resolved for players who paid for Greymoor but couldn't access its content. Even after restarting my game, launcher and everything, I'm still unable to access Greymoor content. Ticket - 200526-008391

I haven't received another response from my ticket since they said they were working on the issue and I'm afraid to log off and wait another 30-40 mins in queue

tinythinker

OK, quit the game entirely just now. Thirty second queue. And... access!

PC-NA

angrylizard

I was able to get to Skyrim without paying, but speaking to one guy's in zone chat, he said that his daughter couldn't get to it who also hasn't paid for it. The only difference between our accounts is that I am an eso+ member.

So is it because I am an eso+ member I can travel there?

Merrien

Everytime I quit and try to relog, my queue time is longer than previously. Maybe I'll restart my computer. LOL

Maxx7410

if they have those stupid problems i dont know i have many doubts about they ability to do basic things

Atreidus

kiLLahweSPe wrote: »

on PC EU there are plenty in the zone who didnt bought the chapter, so theres a silver lining

I can confirm they can enter and troll payers.

Murkleton02

Dr_Sinister wrote: »

Murkleton02 wrote: »

Bethesda support twitter is saying the issue is resolved for players who paid for Greymoor but couldn't access its content. Even after restarting my game, launcher and everything, I'm still unable to access Greymoor content. Ticket - 200526-008391

I haven't received another response from my ticket since they said they were working on the issue and I'm afraid to log off and wait another 30-40 mins in queue

Yeah, just fyi. i've restarted my game complete multiple times and restarted my pc just to make sure. Oddly enough, the past three times re logging in, I haven't had any queue times, just straight in.

Mrbs77

I've been stuck in queue since i got booted when trying to load into the Solitude outlaw refuge around 7:30 pm. Now the queue time is up to 40 minute wait. I pre-ordered Greymoor and had been playing for a couple hours without issue other than a couple of long load screens.

Scaraben_beta

I purchased physical CE (from Bethesda Store). Got an email from support earlier today saying I would be given digital access until my copy arrived. Now I can't port to the new zones, but they are also showing as "purchased" on the crown store. So ... what am I supposed to do?

Dr_Sinister

This is becoming a little more and more bs. I'm reading people are able to access their content and only have to wait in queue for maybe 30 seconds and I'm still now at 40+ mins in queue. Digital Collectors Edition and an ESO+ member.

snailbrick

Purchased the standard Greymoor edition yesterday, still can't access it. I'm on PC-NA. Is it really going to be tomorrow morning before a fix is expected?

Recremen

Adding my info to the queue:

Bought the Physical CE through the Bethesda Gear store way back when it first released. Used these instructions today to file a ticket in order to get access while the actual physical box finishes shipping. Ticket was answered a few hours ago. I logged in and went to Chapters in the cash shop to see Greymoor. It says "PURCHASED" down at the bottom. However, I am unable to use the wayshrine to actually port to Greymoor. Instead, it prompts me to upgrade (buy Greymoor). I hope this helps diagnose the issue.

Dr_Sinister

tinythinker wrote: »

OK, quit the game entirely just now. Thirty second queue. And... access!

PC-NA

This is utter troll bs