People with Greymoor chapter CANNOT GO THERE

tinythinker

Dr_Sinister wrote: »

tinythinker wrote: »

OK, quit the game entirely just now. Thirty second queue. And... access!

PC-NA

This is utter troll bs

Nope. Someone suggested exiting the game completely. Worked for me.

Dr_Sinister

tinythinker wrote: »

Dr_Sinister wrote: »

tinythinker wrote: »

OK, quit the game entirely just now. Thirty second queue. And... access!

PC-NA

This is utter troll bs

Nope. Someone suggested exiting the game completely. Worked for me.

Through Steam or right through the Bethesda Launcher? Because Steam is not working

tinythinker

Dr_Sinister wrote: »

tinythinker wrote: »

Dr_Sinister wrote: »

tinythinker wrote: »

OK, quit the game entirely just now. Thirty second queue. And... access!

PC-NA

This is utter troll bs

Nope. Someone suggested exiting the game completely. Worked for me.

Through Steam or right through the Bethesda Launcher? Because Steam is not working

Not a steam copy. Just the Bethesda launcher.

DigitalTemerity

I know you guys are doing the best you can telecommuting in the middle of a pandemic. I know these problems or similar problems have occurred previously with new content. I sat checking my system every twenty minutes EST yesterday until 1 pm before it finally let me login. Once in I created a brand new toon and all I had time to do was do the starter tutorial and enter Solitude, but what I did see was amazing.

I am really excited about the story and what is coming. I know you will sort out everyone's problems as quickly as possible. I'm unable to work now but have worked in software development before and it seemed like nothing ever went the way I expected it to when we did something major, and we spent two weeks or a month putting out fires afterward. There will be some downtime and tweaking and some of that may be long and drawn out. We just need to give you enough space to let you do your job. It will get done. It will take a little time, but I don't imagine you guys slept much last night after getting up at 2:00 am.

None of you were happy with the way the launch went either, and all the negativity certainly didn't help. Those that reported problems were right to do so. That's what the forums are for. Reporting a problem and trolling the forum are two totally different things. Not only do moderators get upset with trolls, so do people really trying to get help with genuine concerns.

From what I read it seems the problem wasn't limited to Steam or redeemed keys or even recent redeemed keys. It was completely unexpected which made it a lot harder to track down. It sounds like you know what is going on now and sometime this morning the majority of it will be resolved at least temporarily. Thanks for trying to help us. We appreciate all you guys getting up at 2 am and probably working half the night juiced up on Red Bull to try and fix it.

Dr_Sinister

I checked this morning. All is good. Hopefully they do something with the free loaders or maybe give back the money to those who paid?

Aratrontelvanni

I purchased the digital collector's edition upgrade on pc, through bethesda. I still don't have access after the patch this morning, don't even have the preorder mount.

dvonpm

Still no access to Western Skyrim today for me, PC-NA. I purchased Standard Edition through the ESO store 4/9, though it still isn't in my billing history.

I also payed through PayPal as a workaround because I was unable to get the store to let me enter a card number. Maybe it was having issues that day?

No queue though, that's good at least.

ja-elkmmorwb17_ESO

I also have this issue. Payed for this through the Bethesda Launcher .... system recognizes that I have purchased it so it's a weird error.

A_Silverius

They're killin it alright.

Dr_Sinister

That sucks that it's still happening. They've appeared to fix the Steam users having the login issues.

ja-elkmmorwb17_ESO

So Steam users over those who use their own platform. That's a good way to keep users.

Dr_Sinister

ja-elkmmorwb17_ESO wrote: »

So Steam users over those who use their own platform. That's a good way to keep users.

It was the other way around yesterday where Steam users couldn't get in at all or had hour long queues and those who bought through the ESO store could get in.

ja-elkmmorwb17_ESO

Lol I didn't have any luck yesterday either so *Shrug*

Ended up playing something else entirely.

incognito_8

SOLVED, you can delete my post below entirely.
I would also ask for help to check why i can't enter Graymoore as i have purchased it and entered code today, no steam, PCEU.
Ingame screen on Crowns->DLC shows it is purchased, but when trying to travel to it i get messsage that I need to to purchase it.
Thank you in advance in checking it out.

Thavie

Just throwing some additional info:
bought Digital CE Upgrade Steam key from GreenManGaming, Crown store says it's purchased but I haven't got any CE items and cannot access Western Skyrim.
Ticket number: 200527-003224

fiender66

Cannot enter. The chapter is "PURCHASED", but I'm requested to upgrade to it and it cannot be done (OFC). This irrespective that I use Steam or Launcher or direct app to enter.

Maintenance is far from complete, I fear

xeNNNNN

Ruder wrote: »

I have the freaking chapter ALREADY AND WHEN I TRY TO TRAVEL THERE I GET POP UP SAYING TO PURCHASE THE CHAPTER,

WTF ZOS

This is so weird. I bought it months ago via pre-order and can still access western skyrim...why is it effecting specific people only? 0.o

Dr_Sinister

I think one of the biggest problems is how the game is able to be purchased and it gets convoluted by each individual retailer. Game keys become a garbled mess and crap like this is going to happen. Either sell the game on Steam or from your own store so this crap doesn't happen

Thavie

Dr_Sinister wrote: »

I think one of the biggest problems is how the game is able to be purchased and it gets convoluted by each individual retailer. Game keys become a garbled mess and crap like this is going to happen. Either sell the game on Steam or from your own store so this crap doesn't happen

The same thing happened to me with Elsweyr last year, I bought it from Steam because ESO website didn't like my credit card for some reason. Activated it through the support.

dvonpm

So. I'm not trying to be a whiny turd but I just lost 2 days of finding stuff and selling. I'm in like 2 high volume trade guilds and I was really, really counting on being able to get in and get drops and sell them.

That didn't happen because of the access bugs.

Ok not the end of the world, but also...sitting here helpless watching people make millions while I can't do the thing I paid for 2 months ago is.. well, it's super, super *** annoying.

So I went to crag to farm there because wtf else do I have to do and it's... Well actually I have this other bug where I get constant load screens in crag and it's unplayable. I can't even move, or do anything. I have to crash my damn game to get out of Craglorn.

So I paid for *** I can't access. I'm willing to wait and farm garbage, but oh wait... I can't even farm the garbage. No drops. Two hours running I think I got a constant load screens and one fortified so.....

And on top of this I'm supposed to do a bunch of *** to keep guilds going because ZOS won't do that either.

Not even sure why I am here at this point.

merevie

It would be great if I did not come home every day to find servers about to go down.

Maintenance should not be scheduled to target certain countries in order to appease others.

Do this fairly.

Especially as it looks as though there is going to be a litany of errors for the foreseeable future.

* This is not a Steam pre order issue. I have no trouble getting into the zone. Until I am locked out of it in a few hours, again, of course.

volkeswagon

You will. Just be patient

Thavie

Maintenance is finished, I didn't get access still.

ja-elkmmorwb17_ESO

Ok so it was working just before the reboot but now it's busted again? Weird.

Maybe it was still broken, anyhoo yeah still not fixed but I got an e-mail saying they know who we are so that's good I guess.

Obvaricator

I'd like to buy Greymoor only if the glitch is fixed.
Waiting for a positive feedback.

ja-elkmmorwb17_ESO

Obvaricator wrote: »

I'd like to buy Greymoor only if the glitch is fixed.
Waiting for a positive feedback.

The prologue is awesome if you haven't played it yet.

lord_dal

Thavie wrote: »

Maintenance is finished, I didn't get access still.

same here, still no access...

dvonpm

lord_dal wrote: »

Thavie wrote: »

Maintenance is finished, I didn't get access still.

same here, still no access...

Same....

ZOS_SarahHecker

For those of you that still don't have access, could we have your user IDs to investigate further?

Crunkanaut

For me too

ZOS_SarahHecker wrote: »

For those of you that still don't have access, could we have your user IDs to investigate further?

@Datenschutzerklärung