Maintenance for the week of November 25:
• [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
People with Greymoor chapter CANNOT GO THERE
-
Dr_Sinister✭✭✭Crunkanaut wrote: »For me tooZOS_SarahHecker wrote: »For those of you that still don't have access, could we have your user IDs to investigate further?
@Datenschutzerklärung
Dude, message them thatDead is dead. Parts is parts. Dead guys is parts - RipperJack0 -
littleneutrinob14_ESOSoul ShrivenStill having issues here (Steam upgrade purchase) Unable to do anything with Greymoor, just tells me to upgrade, and then tells me its already purchased. SteamID is LittleNeutrino0 -
dvonpm✭✭✭✭Just an update, though I am pretty certain I bought it because I always pre-order on my primary account and I remember doing it, charges for it never actually went through.
It wasn't the charge that I thought it was (too many Crowns lol) and in reviewing all the charges I realized the transaction had never actually gone though.
So perhaps I didn't hit submit or something, or perhaps the ESO store ate it, or maybe I am just totally remembering wrong.
But you may just want to double check your billing history and bank history and make sure the transaction actually went through.0 -
ZAMOLXIS✭✭✭I also bought it, the upgrade, even inside game say it, and when trying to transport there says I need to buy it....I hope not AGAIN...knowledge itself is power!0 -
Just an update, though I am pretty certain I bought it because I always pre-order on my primary account and I remember doing it, charges for it never actually went through.
It wasn't the charge that I thought it was (too many Crowns lol) and in reviewing all the charges I realized the transaction had never actually gone though.
So perhaps I didn't hit submit or something, or perhaps the ESO store ate it, or maybe I am just totally remembering wrong.
But you may just want to double check your billing history and bank history and make sure the transaction actually went through.
I have noted something similar, however the store has the Chapter listed as "Purchased" so you cannot proceed that way either. Maybe the transaction is somewhere in the ether between the store and the billing system.0 -
ja-elkmmorwb17_ESO wrote: »Just an update, though I am pretty certain I bought it because I always pre-order on my primary account and I remember doing it, charges for it never actually went through.
It wasn't the charge that I thought it was (too many Crowns lol) and in reviewing all the charges I realized the transaction had never actually gone though.
So perhaps I didn't hit submit or something, or perhaps the ESO store ate it, or maybe I am just totally remembering wrong.
But you may just want to double check your billing history and bank history and make sure the transaction actually went through.
I have noted something similar, however the store has the Chapter listed as "Purchased" so you cannot proceed that way either. Maybe the transaction is somewhere in the ether between the store and the billing system.
Still busted.0 -
Thavie✭✭✭✭ja-elkmmorwb17_ESO wrote: »I can't be the only person who is still having this issue.
Let's hug! Because I have it, too
"We grew under a bad sun"1 -
jesper.bakb16_ESOSoul Shrivenja-elkmmorwb17_ESO wrote: »Just an update, though I am pretty certain I bought it because I always pre-order on my primary account and I remember doing it, charges for it never actually went through.
It wasn't the charge that I thought it was (too many Crowns lol) and in reviewing all the charges I realized the transaction had never actually gone though.
So perhaps I didn't hit submit or something, or perhaps the ESO store ate it, or maybe I am just totally remembering wrong.
But you may just want to double check your billing history and bank history and make sure the transaction actually went through.
I have noted something similar, however the store has the Chapter listed as "Purchased" so you cannot proceed that way either. Maybe the transaction is somewhere in the ether between the store and the billing system.
I have the same thing here.. pretty sure i bought it. like 99% sure because i talked with my brother about it and we agree on buying it. i even subed for a year.. and ive played Greymoor 2 days. then suddenly i couldnt after a server shutdown.. ive made 2 tickets for support about it and havent heard anything.. ive actively asked them to refund my year of sub because this is getting ridiculous...0 -
0
-
Thavie✭✭✭✭If you bought it u would have mail with that info
I have not only email about it but screenshots from my Steam Library, list of activated codes, and the game itself where it says "purchased".
[Edit to remove bait]Edited by [Deleted User] on May 31, 2020 7:55PM"We grew under a bad sun"3 -
schildtdkSoul Shrivenjesper.bakb16_ESO wrote: »
I'm there too. Would like to buy the chapter, can't because crownstore already says' purchased'......
Do I just have to wait until the bug is fixed???Edited by schildtdk on May 29, 2020 1:53PM1 -
Dr_Sinister✭✭✭jesper.bakb16_ESO wrote: »
Where did you buy it from? Steam or Bethesda? Either one would have sent you an email receipt for the transaction. If you have no email or bank statement then you have no transaction.Dead is dead. Parts is parts. Dead guys is parts - RipperJack0 -
Dr_Sinister wrote: »jesper.bakb16_ESO wrote: »
Where did you buy it from? Steam or Bethesda? Either one would have sent you an email receipt for the transaction. If you have no email or bank statement then you have no transaction.
Correct but that IS the point. I "bought" it on the Bethesda Store, Have no e-mail or receipt.
So did I really buy it?
Try to head to any point in West Skyrim, i get the notification i need to unlock the content.
Hit link to access the store.
According to the store I did and as a result i keep getting to the screen telling me I have so cannot purchase it again. Exit back to game and I cannot access the content as it isn't unlocked ... rinse and repeat.
it makes little difference how we all got here all of us bought/would buy the content. The issue is that the system has us in a loop where we cannot.
I hope that explains our plight better.1 -
Dr_Sinister✭✭✭ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »jesper.bakb16_ESO wrote: »
Where did you buy it from? Steam or Bethesda? Either one would have sent you an email receipt for the transaction. If you have no email or bank statement then you have no transaction.
Correct but that IS the point. I "bought" it on the Bethesda Store, Have no e-mail or receipt.
So did I really buy it?
Try to head to any point in West Skyrim, i get the notification i need to unlock the content.
Hit link to access the store.
According to the store I did and as a result i keep getting to the screen telling me I have so cannot purchase it again. Exit back to game and I cannot access the content as it isn't unlocked ... rinse and repeat.
it makes little difference how we all got here all of us bought/would buy the content. The issue is that the system has us in a loop where we cannot.
I hope that explains our plight better.
Dude, listen closely. If you purchased you would have a bank, credit card, paypal or whatever service you used to purchase it, statement. If you have none of those outside of having an email then you did not purchase it.Dead is dead. Parts is parts. Dead guys is parts - RipperJack0 -
Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »jesper.bakb16_ESO wrote: »
Where did you buy it from? Steam or Bethesda? Either one would have sent you an email receipt for the transaction. If you have no email or bank statement then you have no transaction.
Correct but that IS the point. I "bought" it on the Bethesda Store, Have no e-mail or receipt.
So did I really buy it?
Try to head to any point in West Skyrim, i get the notification i need to unlock the content.
Hit link to access the store.
According to the store I did and as a result i keep getting to the screen telling me I have so cannot purchase it again. Exit back to game and I cannot access the content as it isn't unlocked ... rinse and repeat.
it makes little difference how we all got here all of us bought/would buy the content. The issue is that the system has us in a loop where we cannot.
I hope that explains our plight better.
Dude, listen closely. If you purchased you would have a bank, credit card, paypal or whatever service you used to purchase it, statement. If you have none of those outside of having an email then you did not purchase it.
So why does the store say I did and I cannot purchase it. Read the whole post. We can't purchase it as the store thinks we have.1 -
Dr_Sinister✭✭✭ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »jesper.bakb16_ESO wrote: »
Where did you buy it from? Steam or Bethesda? Either one would have sent you an email receipt for the transaction. If you have no email or bank statement then you have no transaction.
Correct but that IS the point. I "bought" it on the Bethesda Store, Have no e-mail or receipt.
So did I really buy it?
Try to head to any point in West Skyrim, i get the notification i need to unlock the content.
Hit link to access the store.
According to the store I did and as a result i keep getting to the screen telling me I have so cannot purchase it again. Exit back to game and I cannot access the content as it isn't unlocked ... rinse and repeat.
it makes little difference how we all got here all of us bought/would buy the content. The issue is that the system has us in a loop where we cannot.
I hope that explains our plight better.
Dude, listen closely. If you purchased you would have a bank, credit card, paypal or whatever service you used to purchase it, statement. If you have none of those outside of having an email then you did not purchase it.
So why does the store say I did and I cannot purchase it. Read the whole post. We can't purchase it as the store thinks we have.
Which store? The in game one? Bethesda's? Walmart?Dead is dead. Parts is parts. Dead guys is parts - RipperJack0 -
Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »jesper.bakb16_ESO wrote: »
Where did you buy it from? Steam or Bethesda? Either one would have sent you an email receipt for the transaction. If you have no email or bank statement then you have no transaction.
Correct but that IS the point. I "bought" it on the Bethesda Store, Have no e-mail or receipt.
So did I really buy it?
Try to head to any point in West Skyrim, i get the notification i need to unlock the content.
Hit link to access the store.
According to the store I did and as a result i keep getting to the screen telling me I have so cannot purchase it again. Exit back to game and I cannot access the content as it isn't unlocked ... rinse and repeat.
it makes little difference how we all got here all of us bought/would buy the content. The issue is that the system has us in a loop where we cannot.
I hope that explains our plight better.
Dude, listen closely. If you purchased you would have a bank, credit card, paypal or whatever service you used to purchase it, statement. If you have none of those outside of having an email then you did not purchase it.
So why does the store say I did and I cannot purchase it. Read the whole post. We can't purchase it as the store thinks we have.
Which store? The in game one? Bethesda's? Walmart?
In my case the one in game. Bethesda's but I believe there are different iterations.0 -
Khaleesi8688✭✭✭✭I did not purchase the chapter nor did I ever attempt to....speaking with my wallet and all. I did notice that the crown store shows I bought it. I cannot travel to Greymoor as the game knows I haven't unlocked it but the crown store says otherwise so even if I wanted to buy it, I couldn't.0
-
ZOS_SarahHecker✭✭✭✭✭
✭Hey all, for anyone still having this issue, can you please submit a support ticket with proof of purchase?
Just to clarify as well, for players who have yet to purchase Greymoor: having the grayed out "Greymoor" in the Crown Store will not prevent you from purchasing it if you wish to do so. This is unfortunately a UI error for some people after Tuesday's maintenance .1 -
Dr_Sinister✭✭✭ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »jesper.bakb16_ESO wrote: »
Where did you buy it from? Steam or Bethesda? Either one would have sent you an email receipt for the transaction. If you have no email or bank statement then you have no transaction.
Correct but that IS the point. I "bought" it on the Bethesda Store, Have no e-mail or receipt.
So did I really buy it?
Try to head to any point in West Skyrim, i get the notification i need to unlock the content.
Hit link to access the store.
According to the store I did and as a result i keep getting to the screen telling me I have so cannot purchase it again. Exit back to game and I cannot access the content as it isn't unlocked ... rinse and repeat.
it makes little difference how we all got here all of us bought/would buy the content. The issue is that the system has us in a loop where we cannot.
I hope that explains our plight better.
Dude, listen closely. If you purchased you would have a bank, credit card, paypal or whatever service you used to purchase it, statement. If you have none of those outside of having an email then you did not purchase it.
So why does the store say I did and I cannot purchase it. Read the whole post. We can't purchase it as the store thinks we have.
Which store? The in game one? Bethesda's? Walmart?
In my case the one in game. Bethesda's but I believe there are different iterations.
Maybe it's a language barrier issue between us and you're not understanding what I've been telling you.
1) Did you buy your game from Steam including chapters? If yes go to accounts and purchase history. It will show you in there if you've purchased Greymoor.
2) Did you buy your game from the Bethesda's store? If so go to account and view your billing history. It will show you in there if you've purchased Greymoor.
3) Are you trying to purchase the chapter through the crown store and it says you've already purchased it? That is a bug. You can still purchase the chapter via steam or Bethesda's store or some other retailer such as GoG I believe.
Edited by Dr_Sinister on May 29, 2020 3:24PMDead is dead. Parts is parts. Dead guys is parts - RipperJack1 -
ZOS_SarahHecker wrote: »Hey all, for anyone still having this issue, can you please submit a support ticket with proof of purchase?
Just to clarify as well, for players who have yet to purchase Greymoor: having the grayed out "Greymoor" in the Crown Store will not prevent you from purchasing it if you wish to do so. This is unfortunately a UI error for some people after Tuesday's maintenance .
Ok this is new. I have had that grayed out issue well ahead of Tuesday. How do we get around that?0 -
ZOS_SarahHecker✭✭✭✭✭
✭ja-elkmmorwb17_ESO wrote: »ZOS_SarahHecker wrote: »Hey all, for anyone still having this issue, can you please submit a support ticket with proof of purchase?
Just to clarify as well, for players who have yet to purchase Greymoor: having the grayed out "Greymoor" in the Crown Store will not prevent you from purchasing it if you wish to do so. This is unfortunately a UI error for some people after Tuesday's maintenance .
Ok this is new. I have had that grayed out issue well ahead of Tuesday. How do we get around that?
Please submit a support ticket and we'll look into your account details.1 -
Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »jesper.bakb16_ESO wrote: »
Where did you buy it from? Steam or Bethesda? Either one would have sent you an email receipt for the transaction. If you have no email or bank statement then you have no transaction.
Correct but that IS the point. I "bought" it on the Bethesda Store, Have no e-mail or receipt.
So did I really buy it?
Try to head to any point in West Skyrim, i get the notification i need to unlock the content.
Hit link to access the store.
According to the store I did and as a result i keep getting to the screen telling me I have so cannot purchase it again. Exit back to game and I cannot access the content as it isn't unlocked ... rinse and repeat.
it makes little difference how we all got here all of us bought/would buy the content. The issue is that the system has us in a loop where we cannot.
I hope that explains our plight better.
Dude, listen closely. If you purchased you would have a bank, credit card, paypal or whatever service you used to purchase it, statement. If you have none of those outside of having an email then you did not purchase it.
So why does the store say I did and I cannot purchase it. Read the whole post. We can't purchase it as the store thinks we have.
Which store? The in game one? Bethesda's? Walmart?
In my case the one in game. Bethesda's but I believe there are different iterations.
Maybe it's a language barrier issue between us and you're not understanding what I've been telling you.
1) Did you buy your game from Steam including chapters? If yes go to accounts and purchase history. It will show you in there if you've purchased Greymoor.
2) Did you buy your game from the Bethesda's store? If so go to account and view your billing history. It will show you in there if you've purchased Greymoor.
3) Are you trying to purchase the chapter through the crown store and it says you've already purchased it? That is a bug. You can still purchase the chapter via steam or Bethesda's store or some other retailer such as GoG I believe.
So in the MAIN store site? Normally I only use that for Fallout 76. I'll give it a go.0 -
Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »ja-elkmmorwb17_ESO wrote: »Dr_Sinister wrote: »jesper.bakb16_ESO wrote: »
Where did you buy it from? Steam or Bethesda? Either one would have sent you an email receipt for the transaction. If you have no email or bank statement then you have no transaction.
Correct but that IS the point. I "bought" it on the Bethesda Store, Have no e-mail or receipt.
So did I really buy it?
Try to head to any point in West Skyrim, i get the notification i need to unlock the content.
Hit link to access the store.
According to the store I did and as a result i keep getting to the screen telling me I have so cannot purchase it again. Exit back to game and I cannot access the content as it isn't unlocked ... rinse and repeat.
it makes little difference how we all got here all of us bought/would buy the content. The issue is that the system has us in a loop where we cannot.
I hope that explains our plight better.
Dude, listen closely. If you purchased you would have a bank, credit card, paypal or whatever service you used to purchase it, statement. If you have none of those outside of having an email then you did not purchase it.
So why does the store say I did and I cannot purchase it. Read the whole post. We can't purchase it as the store thinks we have.
Which store? The in game one? Bethesda's? Walmart?
In my case the one in game. Bethesda's but I believe there are different iterations.
Maybe it's a language barrier issue between us and you're not understanding what I've been telling you.
1) Did you buy your game from Steam including chapters? If yes go to accounts and purchase history. It will show you in there if you've purchased Greymoor.
2) Did you buy your game from the Bethesda's store? If so go to account and view your billing history. It will show you in there if you've purchased Greymoor.
3) Are you trying to purchase the chapter through the crown store and it says you've already purchased it? That is a bug. You can still purchase the chapter via steam or Bethesda's store or some other retailer such as GoG I believe.
That did It !. Look at "Option 3" above,
If you, like me have the grayed out error in the in game store.
Basically, you "thought" you bought it but you didn't and the "launcher" store (There is an option in the PC Game Launcher that lets you access the store) gives you the ability to get around the in game store bug.
Greymoor is at the top right of the interface so is really easy to access an process you request. I saved out and reloaded the launcher to be sure but it worked like a charm after that.
Thanks to Dr Sinister and ESO Support.Edited by ja-elkmmorwb17_ESO on May 29, 2020 4:03PM1
