Chat delay 10 minutes, guilds disappeared, friends disappeared PC-EU after maintenance 6/10/2019

reoskit

ZOS_GinaBruno wrote: »

but leave the addon functionality that use the guild history turned off for now. This is still a temporary solution until we are able to implement a better, more permanent fix.

Is there any advice on how trade guild GMs are supposed to see their members' sales, our taxes, that sort of information? We do an exceptional amount of work with this data. We cannot manually enter all of this information, sale by sale, into an external system... that's what addons are for.

Like us or not, trade guilds & MM have been a huge part of managing and stabilizing ESO's economy for years, but without access to any of this information, we are flying blind. Let us get back to work, please!

LiraTaurwen

Hallothiel wrote: »

Ok am on console so not affected but curious and would like to understand, so please forgive questions.

What is not working? Something in the game or in an add-on?
Or is it the add-on that is interacting with game in some way to cause problems?

If it is an add-on causing issues (not the game) why the outcry at the add-on being disabled?

Thanks for any nice replies.

Go to forum search type in EU PC Server and see for yourself. The current issue is just the tip of the iceberg.

Dont_do_drugs

LiraTaurwen wrote: »

Hallothiel wrote: »

Ok am on console so not affected but curious and would like to understand, so please forgive questions.

What is not working? Something in the game or in an add-on?
Or is it the add-on that is interacting with game in some way to cause problems?

If it is an add-on causing issues (not the game) why the outcry at the add-on being disabled?

Thanks for any nice replies.

Go to forum search type in EU PC Server and see for yourself. The current issue is just the tip of the iceberg.

he didnt want an answer for that. its been his way telling "buhwuhuhuu i am on console, we never had addons"

Uryel

Mathius_Mordred wrote: »

So, let's be clear here. My objection was the original use of the word unplayable, meaning cannot be played. This is hyperbole as it is only a tiny amount of people who are affected in this way and the chances are it's not the game but their internet connection or PC that has a problem. If it was the servers then it would be far more widespread.

You are so very, very wrong.

When an issue that never existed before appears after a patch, and affects more than a handful of users, the first thing to consider is that it might not be a problem on the user's side. So yeah, of course you go through all the usual stuff, including the bulldung you get from support in this game : did you try another brower, did you shut down your antivirus (pro tip : if it was configured properly in the first place, it will NEVER interfere with your gaming), did you shut down your firewall (see previous pro tip), did you try another ISP (they really ask you that, how *** you're suppsoed to do it is left entirely to you), and do on...

But skills losing half their functionalities, bars not switching, skill effects becoming permanent, food buffs not taking effect and whatnot... Chances that it comes from the user's end are extremely slim. Especially when it appears RIGHT after a patch.

I replied specifically to you about that point earlier, I assume you didn't notice. Lots of things happening here.

So basically, while it makes sense to check local user's configurations, shifting the blame solely on users based on your own experience isn't helping anyone. Also, I know my sh*t, if there were anything wrong with my wife's computer, I'd know it. If there wxas anything wrong with our ISP, I'd be affected too. SO when her necromancer can't switch bar, when her scythe no longer heals, when her blocking visual effects stays on all the time, when she can't sneak or mount... Yeah, I dazre say that it's an issue on the server side, and the blame should be exactly where it bnelongs : on ZOS.

Mathius_Mordred wrote: »

Myrm wrote: »

Uryel wrote: »

... Been playing video games for 27 years,...

Pfft. Is that all? Noob! I have been playing games for 37 years. Does that make me more knowledgable and authoritative than you?

I am just waiting for the 37 years? Pfft. I have been playing for .....

42 years! Atari 2600 console, 1977!

Ah ah, yeah, i'm such a baby compared to you guys. I bow to thee !

I was just mentioning that to explain that I'm not one of last year's kids still wet behind the ears who think WoW invented it all. But I'll hit 40 this year, so 27 years isn't so bad, comparatively. Or really bad, if you ask my mother XD

Phaedrathallassa

This is really frustrating. Trading and guilds/social is honestly what I do in game. And I do this in a highly data based matter using addons.

The guild history is utterly useless if addons cannot read it. It is not sortable, it is not filterable - it is NOT human readable! We are basically forced to use addons in order to make use of it. Honestly I assume on console they basically ignore it. (In fact most people in my guild did not even know what the guild history was or what losing it meant). We can only tolerate the fact that zos has continued to not fix the most basic guild features like detailed bank controls and an actual useful history because we have addons that can (somewhat jankily) handle this for us.

As ZOS knows, this means that Master Merchant will end up losing ~2 weeks of data (this week and next week's) minimum. That is not gamebreaking because MM is not the only way to keep track of the market, but it is a tremendously useful tool for tracking sales and trends and I will sorely miss that data in the weeks to come.

But what is gamebreaking is what this does to any guild that runs raffles. There will be no raffle this week. There will be no raffle next week for most guilds because it is just not possible to track raffle donations by hand in a guild where over 200 members contribute. There are absolutely guilds out there who will lose their guild trader due to losing this income stream. Perhaps some people will step up not caring that the system is broken and their donation will not be tallied (I know I would, although all my trade guilds are in good finances right now and will be ok).

What is frustrating is that I have to turn off withdrawals even for my small social guild because I can't keep track of what 100+ people are doing without oversight. And I won't be able to send any new members their guild welcome gift this week.

And finally there is the part where this happened at all. ZOS has ignored guilds for ages, finally adding some new features with the guild store overhaul and guild finder. But they never fixed the existing problems - chat lag has always been a problem in guilds, the guild history has always been laggy (especially with addons) and don't even get me started on the guild bank. I'm sure this is related to the handful of fixes in Monday's patch - perhaps a misplaced semicolon or something simple - but if they had upgraded this (absolutely complex and far-reaching) code before now, it would be easier to fix or may not have even happened in the first place. I'm not going to sit here and say "this is easy any competent team would do it already", because I know for a fact it isn't true - it is not easy and it is low-priority due to how few players it affects compared to other systems. But I am going to say that this code has always been terrible and adding new features without fixing the underlying problems was a mistake. You spent months digging around in there to add the guild finder, surely you could have fixed SOME of the issues at the same time?

I'm tempted to say "just take the servers down and give us a fix now!" but I know that the vast majority of players will be far more affected by a few hours of downtime than any length of time missing guild history. So it won't happen. I also know that several ZOS devs are active in trading and guilds as well and feel my pain... some cold comfort that is.

Hallothiel

Dont_do_drugs wrote: »

LiraTaurwen wrote: »

Hallothiel wrote: »

Ok am on console so not affected but curious and would like to understand, so please forgive questions.

What is not working? Something in the game or in an add-on?
Or is it the add-on that is interacting with game in some way to cause problems?

If it is an add-on causing issues (not the game) why the outcry at the add-on being disabled?

Thanks for any nice replies.

Go to forum search type in EU PC Server and see for yourself. The current issue is just the tip of the iceberg.

he didnt want an answer for that. its been his way telling "buhwuhuhuu i am on console, we never had addons"

Actually I did want a sensible answer - I read the forums a lot so am well aware of the issues with the PC EU server. Was genuinely curious but hey, don’t let that stop you from making a stupid comment.

BansheeVT

ZOS_GinaBruno wrote: »

Hi everyone,

To update you on this issue, we're working on the in-game guild history and the guild history data utilized by addons. The current plan is to re-enable the in-game portion, but leave the addon functionality that use the guild history turned off for now. This is still a temporary solution until we are able to implement a better, more permanent fix. This change is planned for Monday's PC incremental patch.

Additionally, we want to clarify that although you aren't able to currently view guild history (such as gold deposits, which we understand is very important to many of you) we can confirm all deposits are still successfully going through, and you'll be able to view this history on Monday once we turn it back on. During this time, we'll also adjust the guild history back to 10 days. Thanks for your continued patience.

How are trading guilds supposed to work now?
@reoskit is right, we do an exceptional amount of work with this data ZOS just made unavailable for us. We can't track sales, we don't know who to kick, we can't do raffles based on donations to guildbank right now, we can't do sales event, taxback, cashback or basically ANYTHING that has to do with trading..

I'm thankful for the update and I hope the patch on monday will help but this has a huge impact on the trading part of the game and it doesn't sound like ZOS has any clue when (or even if) we will be able to use MM again.

I'm receiving many absent notifications saying that my members cba to play now due to the ongoing issue or if they even have to sell anything if GMs can't check their sales. Trading is such a huge part for a lot of players and some of them are already leaving the game or at least taking a break

JarlUlfric

I've had to resort to shutting down all withdrawals and deposits to my guild bank, in addition, I've directed my members to mail me gold for the raffles we run until this issue is fixed.

In addition, I've postponed my raffle drawing (usually Sunday @ 11PM edt.) to the day after on Monday, so that I can hand enter everything into my spreadsheet, which previously I've had addons made specifically for my guild to do this. I've also suspended my requirements of my members until this issue is resolved.

Now, I obviously want this to be fixed ASAP. I run quite a large trading guild, known by many on PCNA, but I wouldn't say any issues we have here isn't anything we haven't seen before.

As a GM you're supposed to adapt to the situation, no matter how poor it is. You just need to be a little bit more flexible than you normally are.

reoskit

JarlUlfric wrote: »

As a GM you're supposed to adapt to the situation, no matter how poor it is. You just need to be a little bit more flexible than you normally are.

It's also our job to not simply roll over. I (and others, I suspect) will continue to advocate for the return of functionality that benefits our guildies and the economy.

JarlUlfric

reoskit wrote: »

JarlUlfric wrote: »

As a GM you're supposed to adapt to the situation, no matter how poor it is. You just need to be a little bit more flexible than you normally are.

It's also our job to not simply roll over. I (and others, I suspect) will continue to advocate for the return of functionality that benefits our guildies and the economy.

I'm not saying roll over. I'm not pointing fingers at you, but there's a lot of people complaining about "how will we do X without Y" when it's quite possible to do so without everything, just a little bit harder. It's also a less than ideal to run a guild without these tools. But to act like it's the end of the world like others are?

I want this to be resolved ASAP, and have said earlier in this thread that it's completely unacceptable for ZOS to have let this happen in the first place, however, it's not like this is going to accelerate the timeframe in which this will be remedied. They'll get it done on their own time.

NeeScrolls

JarlUlfric wrote: »

I've had to resort to shutting down all withdrawals and deposits to my guild bank,

As a GM you're supposed to adapt to the situation, no matter how poor it is. You just need to be a little bit more flexible than you normally are.

So here's a problem i've encountered as GM: This week we finally got our first 'Guild Hire Trader' bid....and then this issue happens with the logs lol . Okay so yeah, bad luck bad timing blah blah QQ , etc.

But umm....not gonna be fixed until MONDAY?

The Guild Hire Traders reset on...Sunday.

Any suggestions? Besides just taking it like a good soldier---i mean, customer.

Glaiceana

Just to repeat myself from another thread, and most have probably already done this by now, but just in case:
Switch it all off! No permissions to withdraw or deposit for anyone until this is sorted, that is my advice to GMs with a non personal bank. Bank robbers will have a field day right now because they could get away with it completely anonymously, at least until Monday.

JarlUlfric

NeeScrolls wrote: »

JarlUlfric wrote: »

I've had to resort to shutting down all withdrawals and deposits to my guild bank,

As a GM you're supposed to adapt to the situation, no matter how poor it is. You just need to be a little bit more flexible than you normally are.

So here's a problem i've encountered as GM: This week we finally got our first 'Guild Hire Trader' bid....and then this issue happens with the logs lol . Okay so yeah, bad luck bad timing blah blah QQ , etc.

But umm....not gonna be fixed until MONDAY?

The Guild Hire Traders reset on...Sunday.

Any suggestions? Besides just taking it like a good soldier---i mean, customer.

Sure, I'd be more than welcome to try to help. I'll shoot you a message.

WIZZARD2K

ZOS_GinaBruno wrote: »

Hi everyone,

To update you on this issue, we're working on the in-game guild history and the guild history data utilized by addons. The current plan is to re-enable the in-game portion, but leave the addon functionality that use the guild history turned off for now. This is still a temporary solution until we are able to implement a better, more permanent fix. This change is planned for Monday's PC incremental patch.

Additionally, we want to clarify that although you aren't able to currently view guild history (such as gold deposits, which we understand is very important to many of you) we can confirm all deposits are still successfully going through, and you'll be able to view this history on Monday once we turn it back on. During this time, we'll also adjust the guild history back to 10 days. Thanks for your continued patience.

So... are you going to prevent traders from flipping this weekend? I mean, with donations down, not being able to see bid history....

Dont_do_drugs

WIZZARD2K wrote: »

ZOS_GinaBruno wrote: »

Hi everyone,

To update you on this issue, we're working on the in-game guild history and the guild history data utilized by addons. The current plan is to re-enable the in-game portion, but leave the addon functionality that use the guild history turned off for now. This is still a temporary solution until we are able to implement a better, more permanent fix. This change is planned for Monday's PC incremental patch.

Additionally, we want to clarify that although you aren't able to currently view guild history (such as gold deposits, which we understand is very important to many of you) we can confirm all deposits are still successfully going through, and you'll be able to view this history on Monday once we turn it back on. During this time, we'll also adjust the guild history back to 10 days. Thanks for your continued patience.

So... are you going to prevent traders from flipping this weekend? I mean, with donations down, not being able to see bid history....

thats actually the weirdest problem? how is this an issue? u can see it when u are in front of ur trader and setting bid.

NeeScrolls wrote: »

JarlUlfric wrote: »

I've had to resort to shutting down all withdrawals and deposits to my guild bank,

As a GM you're supposed to adapt to the situation, no matter how poor it is. You just need to be a little bit more flexible than you normally are.

So here's a problem i've encountered as GM: This week we finally got our first 'Guild Hire Trader' bid....and then this issue happens with the logs lol . Okay so yeah, bad luck bad timing blah blah QQ , etc.

u call it bad luck, other people would have other words for it oO

MartiniDaniels

Glaiceana wrote: »

Just to repeat myself from another thread, and most have probably already done this by now, but just in case:
Switch it all off! No permissions to withdraw or deposit for anyone until this is sorted, that is my advice to GMs with a non personal bank. Bank robbers will have a field day right now because they could get away with it completely anonymously, at least until Monday.

No way to run! PVP and vet trials unplayable due to lag, overland boring, and now even trading got butchered?

sylvieanne

Woot, thank you @ZOS_GinaBruno for the update! It's not ideal but it's nice to see a light at the end of the tunnel (and I'm so glad that we're not permanently going to 5 days of history!) You are all rockstars! More than anything, I appreciate the updates. It's nice to know that we're being heard.

LiraTaurwen

sylvieanne wrote: »

Woot, thank you @ZOS_GinaBruno for the update! It's not ideal but it's nice to see a light at the end of the tunnel (and I'm so glad that we're not permanently going to 5 days of history!) You are all rockstars! More than anything, I appreciate the updates. It's nice to know that we're being heard.

looooooooooooooooooool

I sure hope that's sarcasm... oh dear oh dear!

There is no light at the end of the tunnel, only a bad band aid to fix something that was working a few days ago... woooot way to go ZoS, you are the best!!!!

MartiniDaniels

rollingphoneseb17_ESO wrote: »

Craft bag doesn't work. When I picked some nodes the materials always went inside the bag, not anymore, probably server lagging again.

rollingphoneseb17_ESO wrote: »

rollingphoneseb17_ESO wrote: »

Craft bag doesn't work. When I picked some nodes the materials always went inside the bag, not anymore, probably server lagging again.

EDIT: My bad I have canceled ESO+.

Ha-ha, best joke of the week

SeveN085

Performance in cyrodil today was something different. I legit couldn't bar swap for like 1 minute everytime my pirate skeleton procced. Sound effect and transformation was of course also delayed as hell. Sometimes they were desynced like only sound effects, but without skeleton model or only model, but with normal sounds, not even talking about the fact whenever it was actually properly proccing or not. Basically proc, sound and model - all these 3 things were completely desynced. At some point where at 1 keep were 3 factions (1 defending and ball groups from 2 other factions) I couldn't bar swap for straight 10 minutes. I was just running around and spamming honor dead and cleanse on my magplar, because that was all I could do. After I finally died and spawned at different keep I was finally able to bar swap.

It seems that at first, we won't be able to use certain addons on EU server and maybe at some point even some sets

girlpoison

NeeScrolls wrote: »

JarlUlfric wrote: »

I've had to resort to shutting down all withdrawals and deposits to my guild bank,

As a GM you're supposed to adapt to the situation, no matter how poor it is. You just need to be a little bit more flexible than you normally are.

So here's a problem i've encountered as GM: This week we finally got our first 'Guild Hire Trader' bid....and then this issue happens with the logs lol . Okay so yeah, bad luck bad timing blah blah QQ , etc.

But umm....not gonna be fixed until MONDAY?

The Guild Hire Traders reset on...Sunday.

Any suggestions? Besides just taking it like a good soldier---i mean, customer.

Run raffles/dues through mail or waive them for this week.

Merlight

SeveN085 wrote: »

It seems that at first, we won't be able to use certain addons on EU server and maybe at some point even some sets

Are you saying that you've identified certain item set that causes issues, and without that set you don't suffer these issues? If that's the case, you're gonna be the Saviour of ESO. Who needs ZOS to fix the game, when players can fix it themselves simply by not using broken sets? Rrriiight?

On a more serious note, I'm pretty sure if certain item sets were found to consistently cause issues that don't occur with other sets, that information would spread and players would happily give up on bugged sets in exchange for a functional game. Problem is, the game doesn't function properly no matter what you wear.

MartiniDaniels

SeveN085 wrote: »

Performance in cyrodil today was something different. I legit couldn't bar swap for like 1 minute everytime my pirate skeleton procced. Sound effect and transformation was of course also delayed as hell. Sometimes they were desynced like only sound effects, but without skeleton model or only model, but with normal sounds, not even talking about the fact whenever it was actually properly proccing or not. Basically proc, sound and model - all these 3 things were completely desynced. At some point where at 1 keep were 3 factions (1 defending and ball groups from 2 other factions) I couldn't bar swap for straight 10 minutes. I was just running around and spamming honor dead and cleanse on my magplar, because that was all I could do. After I finally died and spawned at different keep I was finally able to bar swap.

It seems that at first, we won't be able to use certain addons on EU server and maybe at some point even some sets

1-bar petsorc is answer for all your problems no bars - no barswap needed.

Tigerseye

NeeScrolls wrote: »

JarlUlfric wrote: »

I've had to resort to shutting down all withdrawals and deposits to my guild bank,

As a GM you're supposed to adapt to the situation, no matter how poor it is. You just need to be a little bit more flexible than you normally are.

So here's a problem i've encountered as GM: This week we finally got our first 'Guild Hire Trader' bid....and then this issue happens with the logs lol . Okay so yeah, bad luck bad timing blah blah QQ , etc.

But umm....not gonna be fixed until MONDAY?

The Guild Hire Traders reset on...Sunday.

Any suggestions? Besides just taking it like a good soldier---i mean, customer.

Don't call yourself a customer, Goregrinder will start asking you to prove where in the T&Cs it says you are paying for guild log functionality.

StabbityDoom

reoskit wrote: »

JarlUlfric wrote: »

As a GM you're supposed to adapt to the situation, no matter how poor it is. You just need to be a little bit more flexible than you normally are.

It's also our job to not simply roll over. I (and others, I suspect) will continue to advocate for the return of functionality that benefits our guildies and the economy.

My renewal today was for thirty days for a reason. I usually sub for much longer.

Merlight

StabbityDoom wrote: »

reoskit wrote: »

JarlUlfric wrote: »

As a GM you're supposed to adapt to the situation, no matter how poor it is. You just need to be a little bit more flexible than you normally are.

It's also our job to not simply roll over. I (and others, I suspect) will continue to advocate for the return of functionality that benefits our guildies and the economy.

My renewal today was for thirty days for a reason. I usually sub for much longer.

What was the reason again?

Chrysa1is

how do i block this thread?
💩

Pevey

Chrysa1is wrote: »

how do i block this thread?
💩

Alt + F4

Maxx7410

Ups in another posts i says i was having problems with high ping and lag and basically i blame the servers but the problem was in my place!!! So no problem from me. All is flowers and rainbows again!

I installed this https://www.wowinterface.com/downloads/info13581-LeatrixLatencyFix.html it worked greate for my high peak ping

Iluvrien

Mathius_Mordred wrote: »

Iluvrien wrote: »

Mathius_Mordred wrote: »

Put it down to experience, make the problems known to the Devs, let them try and fix it and if you are not satisfied then play something else for a while and take a chill pill whilst you're at it. It's just a game.

Just a game that some people have ongoing subscriptions to.

Are you suggesting a mass cancellation? Or just leaving those subs active while ZOS gets their act together?

No, I am suggesting to play something else for a while. Whether you cancel your sub or not is irrelevant, the point is to take a break, cool down and come back when you feel like it or when news reaches you that problems have been solved.

Getting stressed over a video game is a first world problem if ever I've heard of one. I'm guilty of it too but in my case the game I played destroyed 8 years of work, storytelling, thousands of hours of computer time and then shadowbanned my account on the forum when I joined the mass complaints. It's a game that I spent enormous sums of money on, enough to fund a Dev's salary for half a year, and a game that no longer has my support financially.

I learned my lessons, I don't want others to go through what I did and I fully understand anyone who feels aggrieved by some decisions or problems in the game they love. However it is not worth losing sleep over, it is not worth getting stressed over, simply report it and move on, if it's not solved to your liking then leave, either temporarily or permanently, but don't let it stress you out, there's so much more out there to experience both in gaming and real life.

You didn't answer the question.

Whether someone cancels their sub is not irrelevant:

1) If they cancel their sub while not playing: ZOS gets decreased revenue. The player saves money but loses access/functionality. The business may respond either by expediting fixes to regain lost income, doing nothing and hoping to weather it, or pulling further resources from ESO to focus on the new product.

2) If they don't cancel their sub while not playing: ZOS gets revenue for a malfunctioning product. The player loses money but retains access/functionality. The business gets the message that they can continue as is with no apparent impact. Getting additional funding to expedite fixes based on zero loss of income? Really unlikely. Doing nothing is likely to be the easiest course to take. Pulling further resources may also seem like an attractive option as further loss of product quality may still fail to trigger an exodus while it also decreases the funding burden for the next project.

Either action is likely to have an effect. I have seen both of these cases play out in the past in more than one business or industry. Sometimes I even watched this play out in companies that I was working for.

People seem to give a pass to the video game industry when it fails to provide a high quality product or service. How many other sectors can you think of where that is true? In the last few decades I've worked in more than a few fields in academia, business, industry, and education. Do you want to guess how many of those I remember getting the "first world problem" pass on service/product problems? I honestly struggle to think of a single one. Yet somehow this is fine because it is "just a game".

So, no. If ZOS calls itself a business then it has to act like one.

I've been in situations where something went wrong (because something always does eventually). You know what usually happened? Action stations. People stayed until the building physically closed. Customers and stakeholders got daily updates. Calls were put out for anyone who could cancel time off to do so. In one case a temp agency was contracted to bring in additional work-force to handle the day-to-day activities while the rest of us handled the clean up.

Do I think that ZOS should take such drastic steps in this particular case? Probably not.
Do I think that their current level of apparent activity and communication is acceptable? Definitely not.

Until people hold the video game industry to high standards, the industry will be given no impetus to do so itself.

Until that happens, while responses like yours are good for personal karma and balance, they do nothing useful with regards to actually getting everyone a stable, high-quality product (or service) that stays that way.