Update on LFG System

ZOS_GinaBruno

Hi everyone,

We’ve been seeing your posts recently about issues with the LFG tool when queuing for dungeons and Battlegrounds, and we’d like to talk to you a bit about its current state and what our plans are moving forward.

Simply put, the LFG tool is not currently up to our standards and not working as you’d expect. We do want to note this isn’t a hardware issue, but is tied to server load; the more people that try to use it, the less stable it becomes, which is counterintuitive to how it should be functioning. This is causing the error messages you’ve been seeing that someone has declined the invite. While we know this has been an existing issue, it is certainly exacerbated by all the new and returning players we’ve seen with Elsweyr’s recent launch on PC.

Yesterday afternoon, we ran a command on the backend for PC that reduced the amount of people that can queue for a dungeon or Battleground. In doing this, you may have noticed an increase in the amount of times you see the message that you’re unable to queue. However, this allows players who are actually in the queue to get into their activity faster and more successfully. When you see the message that you’re unable to queue, please just keep trying until you enter the queue. We understand this situation is far from ideal, but it does at least cycle people through the queue faster and with more reliability.

We want to let you know are actively working on completely revamping the LFG tool to ensure it is more stable and easier to use. This requires a great deal of coding work and will take some time, but our goal is to publish it to everyone later this year. We’ll keep you updated on its progress.

Thank you for all your continued support, and we look forward to rolling out our new LFG system for dungeons and Battlegrounds.

Lord_Eomer

I never able to get a group via LFG finder in peak hours since months

Wolfkeks

Far from ideal but it tended to work better the last time the 'unable to qq at this time' was introduced.
Hope we'll see a better revamped version of the group finder as soon as it is finished.
Thx for the update @ZOS_GinaBruno

vgabor

I hope you guys considered the potential dead-lock situations in the dungeon queue with this: When the queue full no new tank will be able to enqueue and if there is no tank at that point already in the queue then the queue not getting shorter and unlocked.

Hotdog_23

Thanks for the update but we have heard something similar before. Here is hoping you can come thru this time.

MyKillv2.0

Has anyone played this over the last 24 hours and can tell a noticeable difference in que times?

FreshlyB8ked

Sorry but your actions speak louder than your words. This has been an issue practically since day 1. Another forum post acknowledging the issue and saying you're going to fix it seems to have become just an annual tradition.
What about last year's forum post that stated we wouldn't have another event around this broken LFG tool? Is that still the plan?

Jolipinator

Jolipinator wrote: »

There's the communication we are looking for.

oxygen_thief

ZOS_GinaBruno wrote: »

We want to let you know are actively working on completely revamping the LFG tool to ensure it is more stable and easier to use. This requires a great deal of coding work and will take some time, but our goal is to publish it to everyone later this year. We’ll keep you updated on its progress.

Thank you for all your continued support, and we look forward to rolling out our new LFG system for dungeons and Battlegrounds.

do not hurry. we will gladly wait for five years more

https://forums.elderscrollsonline.com/en/discussion/140238/is-lfg-fixed-yet/p1

sp_korshun

Lol, srsly? I just want to say, that msg about "you cannot queue" was in peak hours a lot earlier than "yesterday"... So it sonds like smth *censored*

Vercingetorix

FreshlyB8ked wrote: »

Sorry but your actions speak louder than your words. This has been an issue practically since day 1. Another forum post acknowledging the issue and saying you're going to fix it seems to have become just an annual tradition.
What about last year's forum post that stated we wouldn't have another event around this LFG tool? Can we assume the new revamped LFG tool will be ready to go before this summer's Midyear Mayhem?

They have a track record of not fixing stuff critical to Midyear Mayhem right before it starts. I'd say you can assume the tool won't be fixed for quite some time. I doubt they'l surprise us with a quick fix. After all, it's "all hands on deck" when the Crown Store fails but god forbid the ACTUAL game is worked on in a timely manner, right?

Minno

Sounds like the short/long term goal is to provide a better reward for people that group up in alternate means. For example, maybe you get a chance to earn the monster helm motifs on any difficulty if you bring 4 people without any hard modes or something.

L4M zone chat is still a stable system and promotes friendliness.

Lykanus

Whatever it costs, its worth the coding work.

That tool is an essential and integral part of an MMO that should work flawlessly without ANY hiccups and provide at least decent results as its ALSO used for Battlegrounds matchmaking.

So put in whatever it may cost and all efforts and reprogramm that please!

Flips

We want to let you know are actively working on completely revamping the LFG tool to ensure it is more stable and easier to use. This requires a great deal of coding work and will take some time, but our goal is to publish it to everyone later this year. We’ll keep you updated on its progress.

Never heard this one before! That is really great news.

Hibernato

Piece of advice, when you're gonna run "a command on the backend for PC that reduced the amount of people that can queue for a dungeon or Battleground" maybe let your customers know beforehand? Crazy I know.

I cancelled my membership last night after the group finder was not working and my entire group got disconnected on the final boss of vDSA. My membership is not being renewed until basic game features work and I hope everyone else who is fed up with this broken group finder and poor server performances does the same as it's the only time Zo$ listens.

FierceSam

"To celebrate the imminent Launch of The Elder Scrolls Online: Elsweyr, our first ESO Tavern of 2019 will occur on May 31 in Wiesbaden, Germany. Join us for a fun evening of food, drink, and conversation"

That's TODAY.

I wonder what the conversation will be about.

Because they'll have a lot of time for it while they wait for the dungeons to pop.

Let's hope the desire to improve this lasts longer than the previous desire to improve it from last year.

Looking forward to it working again (at some indiscriminate point in the future)

everlastingodeb17_ESO

This post is hilarious... So the tool doesn't work well due to server load... So let's fix the tool instead of increasing server performance, haha... April's fools was 2 months ago btw.

Rerum

@ZOS_GinaBruno does lags no hardware issue too lol? When my normal ping in overland became 130 instead of 80. You servers obviously can't handle the load. And remaking system won't help.

Sanguinor2

We´ll see how this goes I guess, being unable to Queue for Dungeons or bgs from 7PM till 11PM kinda sucks for very many People, one Thing I´d like to ask of you is to Keep us updated during this process, ETA would be nice too but there probably isnt one yet. @ZOS_GinaBruno

Dont_do_drugs

just need to get that straight. there is a queue for a queue now....

Qwazzy

Remove MMR from battlegrounds queues while you're at it. There's no reason players should have to wait in a 30+ minute queue to be 'accurately' matched against the same opponents over and over.

everlastingodeb17_ESO

Dont_do_drugs wrote: »

just need to get that straight. there is a queue for a queue now....

Next tweak will be a queue for the queue to get into the queue.

casparian

While I'm not happy about the situation, I am happy for the update. Thank you for communicating with us about this.

Veesk

Awesome, thank you for the update.

NupidStoob

Ever since Morrowind and the introduction of Battlegrounds this has been a constant issue with multiple promises that you are working on this and fixing it. Not believing it until I am seeing it honestly and most likely will just be another half assed job like guild trader upgrade was (which is also incredibly laggy during primetime).

CatchMeTrolling

Sounds great until you realize console is experiencing the same thing without the update.

Soulgirl

This is ridiculous!
Instead of increasing the servers you keep leaving things as they are, so nothing works as it should.
It seems you are doing all you can to make people leave, since this game only works "as intended" when not a lot of people are playing. As soon as there is an increase in player count, there goes everything down the drain...

Lag, stuttering, increased load times, LFG not working...

People's patience does eventually run out you know?? What good is it to have a game with a lot of dungeons to do, when you can´t even get into them?!
Just fix it once and for all, for God's sake!

Ankael07

2014 Hey guys we know our game is broken and we're working on a fix

2015 Hey guys we know our game is broken and we're working on a fix

2016 Hey guys we know our game is broken and we're working on a fix

2017 Hey guys we know our game is broken and we're working on a fix

2018 Hey guys we know our game is broken and we're working on a fix

2019 Hey guys we know our game is broken and we're working on a fix

2020 Hey guys we actually fixed our game! Guys..? Is anyone there?

maboleth

This is some nice news, although I have also hoped for more info on server upgrade, that Mr Matt promised.

VaranisArano

I hope the temporary fix helps and that its only temporary.

And I hope that you've had enough coding time to work on the revamped Groupfinder, given that the Dungeon one hasn't been working properly since well before the last Undaunted Event.

If its not fixed by the Witches Festival or the Undaunted Event in Q4, please, reevaluate gating rewards behind any sort of dungeon content. I know its not technically necessary to use Groupfinder for those, but it's exceptionally frustrating to attempt to use it during events.

chexor

I am not sure if you know how unprofessional this sounds?
People on the forum have been complaining about this for a few months, and after few months of constant forum posts you did testing yesterday by "Limiting people who can queue at exact time" and it worked? This is by far worst posible solution anyone can think of..

"When you see the message that you’re unable to queue, please just keep trying until you enter the queue."
So people will need to spam button just so they can be able to enter Queue? :DDDDDDDDDDDD

This game has so much potential, it's sad that unqualified people are making terrible decisions..