Jay-Zina Bruno

Thoragaal

JumpmanLane wrote: »

valeriiya wrote: »

Ash_In_My_Sujamma wrote: »

@ZOS_GinaBruno Yo

I highly doubt that Gina is being rude and only meant it as a joke, I laughed.

There is nothing AT ALL funny about that. The performance of this game is horrible. I’m paying REAL money for this crap and THAT’S what they put in the PATCH NOTES! Hmm...

Maybe that's why I found it funny. I haven't paid for a subscription in several years.
Seriously though, you should consider detaching yourself from the game if these things gets you upset. Your own well-being is worth more tbh.

Vapirko

Latios wrote: »

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

It's pretty absurd that you need to write a formal apology for such a small thing. Everyone knows you had no ill-intent.

This world is becoming boring.

I don’t think any of us have anything against Gina, or blame her for any problems or think the joke was offensive. It just happens to be probably the biggest pain point this game has had in its lifespan and it’s been so for all that time just about. It’s such a pain that any jokes just come off as pretty cringy.

Sheezabeast

Butthurt people who couldn’t take a joke made Gina apologize????

What the actual ****

WaltherCarraway

Latios wrote: »

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

It's pretty absurd that you need to write a formal apology for such a small thing. Everyone knows you had no ill-intent.

This world is becoming boring.

Play PvP during primetime then you should know how cringy the joke is comparing to the pain we (yes not only pvp but more prominent in pvp) are having now

coop500

Me when I saw the joke:


Me when I read the comments:


Me after seeing Gina's apology:

SorataArisugawa

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

Nooo Gina, it was awesome. Don't be sad please. It was nice to get a little personal spirit in this normal so formal patch notes. And now I know even more, that you care. Keep it up!

SorataArisugawa

JumpmanLane wrote: »

valeriiya wrote: »

Ash_In_My_Sujamma wrote: »

@ZOS_GinaBruno Yo

I highly doubt that Gina is being rude and only meant it as a joke, I laughed.

There is nothing AT ALL funny about that. The performance of this game is horrible. I’m paying REAL money for this crap and THAT’S what they put in the PATCH NOTES! Hmm...

I paying real money for this "crap" too. But I enjoying it. If you don't move away maybe? Better than hard feelings. And better than being narow minded against an awesome community manager because of a good joke. I put it as nice as I can: "please get over your self!"

Lake

I only found it funny in context because it was by Gina.

Out of context - super unprofessional.

If some other Bethesda Fallout 76 community manager wrote that in a FO76 patch note - all hell would have broken loose on the internet. Every gaming media outlet would have gone berserk, and Bethesda would have to issue a statement disavowing Gina like they did with the nylon bag thing.

Mr_Walker

Jeezus, some of you need to go outside and have some fresh air. I'm as critical as anyone over performance issues, but anyone would think you caught her kicking crap out of your dog.

radiostar

It was funny and cool af, G!

starkerealm

Lake wrote: »

I only found it funny in context because it was by Gina.

I chuckled, then went to check, and, yep. I do seriously hope this doesn't blow back at all.

zyk

SorataArisugawa wrote: »

I paying real money for this "crap" too. But I enjoying it. If you don't move away maybe? Better than hard feelings. And better than being narow minded against an awesome community manager because of a good joke. I put it as nice as I can: "please get over your self!"

Before you suggest that someone else leave the game over an issue that you're dismissive of, perhaps you should first get over yourself, Mr(s). PAWS.

Lag means different things to different players. To some, it's an occasional inconvenience. To AvA players, it is the main reason their friends have quit the game. It's the main reason AvA is extremely frustrating on a nightly basis. It's a main reason their hobby, which they've stuck with through its problems, is slowly dying a painful death. It's not a new issue, it's well over 4 years old.

Why anyone sticks with it is their business, but the onus remains on the service provider to get it right and treat their customers with respect.

Extreme frustration is a bad feeling, especially when regularly experienced during something that's supposed to be fun.

Gina's joke, to many, invoked those negative feelings. Further, that she would even go there suggests she was comfortable her boss would be okay with it. That's telling. So is the fact that the joke she calls distasteful is still in the patch notes.

Would she have joked about the group queue issue during the event in the same way? No, of course not. That would have been outrageous because the players affected were extremely frustrated. The only difference is that it would have offended a a far greater number of players.

Nova Sky

Don't take your frustrations out on Gina, ladies and gentlemen. Save that for the suits and bean counters who have the ultimate say on where dollars and cents are invested in ESO.

Parrot1986

zyk wrote: »

SorataArisugawa wrote: »

I paying real money for this "crap" too. But I enjoying it. If you don't move away maybe? Better than hard feelings. And better than being narow minded against an awesome community manager because of a good joke. I put it as nice as I can: "please get over your self!"

Before you suggest that someone else leave the game over an issue that you're dismissive of, perhaps you should first get over yourself, Mr(s). PAWS.

Lag means different things to different players. To some, it's an occasional inconvenience. To AvA players, it is the main reason their friends have quit the game. It's the main reason AvA is extremely frustrating on a nightly basis. It's a main reason their hobby, which they've stuck with through its problems, is slowly dying a painful death. It's not a new issue, it's well over 4 years old.

Why anyone sticks with it is their business, but the onus remains on the service provider to get it right and treat their customers with respect.

Extreme frustration is a bad feeling, especially when regularly experienced during something that's supposed to be fun.

Gina's joke, to many, invoked those negative feelings. Further, that she would even go there suggests she was comfortable her boss would be okay with it. That's telling. So is the fact that the joke she calls distasteful is still in the patch notes.

Would she have joked about the group queue issue during the event in the same way? No, of course not. That would have been outrageous because the players affected were extremely frustrated. The only difference is that it would have offended a a far greater number of players.

I don’t think anyone’s saying lag isn’t an issue but for everyone to get so upset over what was clearly a joke and a play on a popular song is crazy. I was in Cyro on Sunday and it was horrible and totally not enjoyable, I wasn’t happy at that but still found Ginas post funny.

It’s not for me to say you need to find this funny but I also find the fact people get this upset and offended ridiculous, it’s a game, lag has been there since day 1, players regularly joke about it and yes some people have quit the game because of it but that’s their decision, people shouldn’t be offended against this in their memory.

Ginas regularly thrown jokes into the patch notes and attempts to bring humour to something that’s often very dry, this whole thing will likely stop this because who knows what someone’s not going to like next.

But hey maybes it me, i generally find a reason to joke or laugh about some of the worst things that have happened in my life so this tiny little line of text in a small update in a video is pretty meaningless. I do worry that the ever growing trend of people getting offended at the smallest things leads to an out of proportion reaction and leads to people wrapping everything in cotton wool to make sure no one gets upset.

fred4

I didn't know the line was from a song. That explains the weird grammar, the technical inaccuracy, the scratching your head as to what Gina is driving at. Take all that away and it's still an unfortunate choice of banter. Why poke an open wound?

themaddaedra

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

I just can't believe these offense-takers got it this far. No apologize needed at all

themaddaedra

Vapirko wrote: »

Sure it was good for a chuckle but you know what? It ain’t funny anymore. I mean we’ve been banging our heads against the wall for years now, with absolutely nothing from ZOS. As far as we know they can fix it and just won’t invest the time and money. Yeah yeah it’s not Gina’s doing, but the time for jokes about lag is looooong past. So, haha, but also I’m only laughing a little because I don’t pay for this game anymore so ultimately I have no investment in its future.

If i don't find a joke funny, i simply don't laugh at it. I don't necessarily end up putting forums on fire like a total crap and make someone apologize because she made people laugh.

Thoragaal

fred4 wrote: »

I didn't know the line was from a song. That explains the weird grammar, the technical inaccuracy, the scratching your head as to what Gina is driving at. Take all that away and it's still an unfortunate choice of banter. Why poke an open wound?

Gina acknowledge the issue of lag. But both of us are completely powerless to change it.
One way of making the situation feel less bothersome is to joke about it.
It's the very same reason to why stand up comedians should be allowed to joke about everything, even if it is sensitive.
And if you think "But Gina isn't a stand up comedian!" well, you just missed the point of why I said "It's the very same reason".

VaranisArano

Guys, of course Gina was going to apologize.

For one, its the classy thing to do. I don't know her, but I suspect she's a classy lady.

Second, well, her joke - as funny as it was - inadvertently highlighted her company's issues with communication about performance problems. Most people are frustrated over those communication problems, even if they think the joke is funny. That's a PR problem. I wouldn't care to be whoever approved her joke in the Patch Notes either, right now, as its usually pretty awkward when you do something that ends up making the company look bad. If there's a PR problem, any sort of PR problem, someone inevitably ends up apologizing. That's just how PR works.

So don't be surprised ahe apologized. That's how the world works AND how classy people roll.


Again, those of us who weren't thrilled with the joke get that it was a joke.

We get that Gina was trying to be funny and not intending to be offensive or anything bad.

Nevertheless, ZOS' persistent communication issues over long-term performance issues is bad - bad for players and a bad look for the company. It's important for players to hold them accountable for fixes and the lack of communication over important issues.

The problem isn't the joke - its ZOS' lack of good communication that the joke highlights. But ZOS probably isn't too happy that the community just got reminded of that lack.

Paganini

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

Looking forward to this, but.. FPS is NOT the problem. It's the horrible lag, that's destroying any fun at cyrodiil Are there finally any plans about improving the server-lag-issues?

fred4

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

Thank you!

themaddaedra

VaranisArano wrote: »

The problem isn't the joke

Nuff said. You people keep saying this yet trying to materialize the fact that this community is full of dumb qqers who can't handle a tiniest joke.

The joke is not the problem, but -bla, bla, bla... Whatever your problem is, go walk on that one, not on the joke.

VaranisArano

themaddaedra wrote: »

VaranisArano wrote: »

The problem isn't the joke

Nuff said. You people keep saying this yet trying to materialize the fact that this community is full of dumb qqers who can't handle a tiniest joke.

The joke is not the problem, but -bla, bla, bla... Whatever your problem is, go walk on that one, not on the joke.

Uh, well, the problem isn't the joke itself.

The problem is the lack of communication the joke highlights, because the only recent official comment of any sort on the lag is...the joke. And the last comment on possible improvements was ZOS basically going "Oh, huh, apparently not having the guild roster update everyone's data by typing your own name in the search box might actually make a difference! We're really glad some random player figured that out..."

Its not "dumb QQ" to be annoyed at ZOS for their lack of communication on long-standing issues.

Nor is it "dumb QQ" to respond to the joke by saying "If you want this to be taken in the spirit it's intended, its a lot more likely if you have more robust official communication with the community about long-standing issues than by going with *radio silence* straight to *joke*. "

In other words, good communication fosters the sort of relationship with the community in which jokes can be made and taken in good spirits. I want ZOS to have better communication practices, so we can all enjoy the jokes.

Sanctuary_Reaper

Any of you who found that line offensive i suggest you never go to watch a proper comedian live(Jimmy Carr anyone?), you will be horrified.


Yes it was funny, yes the timing was probably a little off, but it was a joke..

fred4

VaranisArano wrote: »

Second, well, her joke - as funny as it was - inadvertently highlighted her company's issues with communication about performance problems.

I might as well take your post as a springboard to clarify my position.

First off, I didn't get the joke. I thought it was just a weird, incomprehensible piece of banter.

Secondly, I did hold it against Gina, as well as the company as a whole, since it made light of problems they are solely responsible for.

Thirdly, if you think that's an overreaction and I should chill, sure. This is a game, a tiny, inconsequential part of the world. Am I deeply upset? No, but within the confines of this forum all we're talking about is the game.

Fourth, they don't have a communication problem, or at least that's not the main issue. They have technical problems that they just need to fix. How long has the game been on the market? Most people say the performance problems really started with the "lighting patch". Some say they are due to bot and exploit countermeasures they had to put into the game around the same time. The point is, it's been 3 1/2 years since then. Perhaps it's very difficult to optimise the software, but they could simply upgrade the servers at this point. What ZOS call a megaserver is not one server. Every instance of a zone has it's own server, as far as I can tell. In other words, all it would take is beefing up the Vivec Cyrodiil server and perhaps a few other ones. I may be oversimplifying things, but it seems clear that they are unwilling to make the investments necessary that would actually fix the lag.

themaddaedra

VaranisArano wrote: »

themaddaedra wrote: »

VaranisArano wrote: »

The problem isn't the joke

Nuff said. You people keep saying this yet trying to materialize the fact that this community is full of dumb qqers who can't handle a tiniest joke.

The joke is not the problem, but -bla, bla, bla... Whatever your problem is, go walk on that one, not on the joke.

Uh, well, the problem isn't the joke itself.

The problem is the lack of communication the joke highlights, because the only recent official comment of any sort on the lag is...the joke. And the last comment on possible improvements was ZOS basically going "Oh, huh, apparently not having the guild roster update everyone's data by typing your own name in the search box might actually make a difference! We're really glad some random player figured that out..."

Its not "dumb QQ" to be annoyed at ZOS for their lack of communication on long-standing issues.

Nor is it "dumb QQ" to respond to the joke by saying "If you want this to be taken in the spirit it's intended, its a lot more likely if you have more robust official communication with the community about long-standing issues than by going with *radio silence* straight to *joke*. "

In other words, good communication fosters the sort of relationship with the community in which jokes can be made and taken in good spirits. I want ZOS to have better communication practices, so we can all enjoy the jokes.

I couldn't care less if you are enjoying a joke or not. Still missing the point that it is a *** joke. Whatever you say makes like zero sense after that. And the better part is that it is a joke that most of us actually laughed, liked. Can you believe that? How can i laugh at this joke when there's lag issue in Cyrodiil?

Expecting good communication without being able to handle a simplest joke is also quite funny. Yes, it is qq and yes, it is dumb as it goes.

I'm done trying to tell people what a joke is, mb this dude will do better:

Lascelly

VaranisArano wrote: »

themaddaedra wrote: »

VaranisArano wrote: »

The problem isn't the joke

Nuff said. You people keep saying this yet trying to materialize the fact that this community is full of dumb qqers who can't handle a tiniest joke.

The joke is not the problem, but -bla, bla, bla... Whatever your problem is, go walk on that one, not on the joke.

Uh, well, the problem isn't the joke itself.

The problem is the lack of communication the joke highlights, because the only recent official comment of any sort on the lag is...the joke. And the last comment on possible improvements was ZOS basically going "Oh, huh, apparently not having the guild roster update everyone's data by typing your own name in the search box might actually make a difference! We're really glad some random player figured that out..."

Its not "dumb QQ" to be annoyed at ZOS for their lack of communication on long-standing issues.

Nor is it "dumb QQ" to respond to the joke by saying "If you want this to be taken in the spirit it's intended, its a lot more likely if you have more robust official communication with the community about long-standing issues than by going with *radio silence* straight to *joke*. "

In other words, good communication fosters the sort of relationship with the community in which jokes can be made and taken in good spirits. I want ZOS to have better communication practices, so we can all enjoy the jokes.

This.

Nothing wrong with the joke itself, I gave a little chuckle to it myself. I’m usually just a forum lurker and don’t post much but when I read that patch note I felt the disconnect that there is between ZOS and the community.

Rapport has to be built and established before anything that sensitive can be talked about casually. Even though a lot of the forum usuals may feel that rapport already, Joe Shmoe that may be newer to the game that has come to the forums looking for answers may not.

albesca

From now on we should have two posts after patch releases:

• the official patch notes aimed to the... Uhm... More serious customers
• the natch potes for the rest of us

Feanor

albesca wrote: »

From now on we should have two posts after patch releases:

• the official patch notes aimed to the... Uhm... More serious customers
• the natch potes for the rest of us

The joke is on all the people who still pay money for this game, and that’s the issue.

themaddaedra

Feanor wrote: »

albesca wrote: »

From now on we should have two posts after patch releases:

• the official patch notes aimed to the... Uhm... More serious customers
• the natch potes for the rest of us

The joke is on all the people who still pay money for this game, and that’s the issue.

Uhm, sec. I pay money for this game and i like this kind of stuff. I want to see more in the future. Why would my expectations be less worthy? Why is it an issue just because some others are offended by it?

We could play a game where you would provide jokes about anything or anyone or any subject, and i could write you a character that would be offended by that joke. Does it mean there should be no jokes ever?