Jay-Zina Bruno

Iskras

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

Sure!

People are mad with LAG (servers), not with you. About your comente, just a litle and light good joke, nothing more. Dont worrie about it!

valeriiya

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

No @ZOS_GinaBruno of all the issues in this game you making a funny joke should be last thing people are getting mad about. You people getting pissed off over a joke need to redirect that rage

Iskras

This is so ancient and so true:

Only irrational animals do not accept apologies, even because they do not know the guilt.

MuchShock

My child was born with LAG issues while gaming , this is just inexcusable and offensive

Emmagoldman

It’s obvious that the lag problems are in reference to the patch.

Context........please tell me you all know what that is?

D0PAMINE

Wow, you guys overreact. We can make Lag and ZoS jokes but Gina isn't allowed to? Yeah ok

@ZOS_GinaBruno You're always sweet and helpful.

LeHarrt91

Wow, really people.... she is the Community Manager not one of the Software Developers. It was funny, sure there are Lag issues but she isn't the one to blame.

zyk

LeHarrt91 wrote: »

Wow, really people.... she is the Community Manager not one of the Software Developers. It was funny, sure there are Lag issues but she isn't the one to blame.

Correct, which is why she should be more professional. Part of her job is to better facilitate communication and understanding between ZOS and the ESO community and though some people are tolerant of it, it's clear that to others this will be a wedge.

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

Considering that you haven't removed the joke which you call distasteful, insensitive and offensive, I think it's safe to say this apology isn't sincere.

So not only does a community manager feel it's okay to joke about a legitimate issue that causes customers extreme frustration, her superiors are also okay with it or it would have been edited by now. This is insight into how ZOS managers and execs feel about gaming enthusiasts and, especially, AvA players affected by the crippling lag issues of ESO.

Worse than SOE.

Lumenn

As myself I didn't find it offensive. But then I was born and raised in the Marine Corps and surrounded all my life by people with a rough sense of humor. As a manager who deals with hundreds of employees and literally thousands of customers a day while having to be "the face" of my company at the time the joke shows me that either @ZOS_GinaBruno is either very out of touch with her customers and very bad at her job(something I do NOT believe for a minute. She's actually very good and I sympathize with her in her job and have done so in past posts) or that some of the issues, performance specifically lag, just isn't a huge issue in the office where it might have crossed her mind as a sore spot for certain...sensitive customers. If it's not a talking point or priority in the office than it is what it is.

RinaldoGandolphi

@ZOS_GinaBruno

No need to apologize to me, I thought it was funny.

The fact you had the guts to put that in the patch notes to try and get some humor knowing how the community can be gets you MAD respect from me!

Don’t you ever change lady! Thanks for all you do!

oXI_Viper_IXo

It's really unfortunate that she felt the need to apologize over such a harmless attempt at levity. No one is discounting the serious issues with the game, but why do some people have to overreact in such a ridiculous manner? Lighten up, people!

Samadhi

Ash_In_My_Sujamma wrote: »

@ZOS_GinaBruno Yo

Had a kind of *** day, and was frustrated to get a 'you have to patch' message upon attempting to log in for daily rewards
Gina's good humour brightened things up a bit

ArielSira

I'm mostly a lurker on here and always enjoy the joke comments in the patch notes and this one was nice as well.

People throwing a tantrum because this triggered them ("lag lives matter" ha!), keep your rain out of other people's parade please tyvm. Ridiculous that a few cranky bullies made her feel she had to apologize.

Sievertsv

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

it sucks that you have to apologize for that its fun to see a non formal natch pote once in a while

LeHarrt91

zyk wrote: »

LeHarrt91 wrote: »

Wow, really people.... she is the Community Manager not one of the Software Developers. It was funny, sure there are Lag issues but she isn't the one to blame.

Correct, which is why she should be more professional. Part of her job is to better facilitate communication and understanding between ZOS and the ESO community and though some people are tolerant of it, it's clear that to others this will be a wedge.

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

Considering that you haven't removed the joke which you call distasteful, insensitive and offensive, I think it's safe to say this apology isn't sincere.

So not only does a community manager feel it's okay to joke about a legitimate issue that causes customers extreme frustration, her superiors are also okay with it or it would have been edited by now. This is insight to how ZOS managers and execs feel about gaming enthusiasts and, especially, AvA players affected by the crippling lag issues of ESO.

Worse than SOE.

She is also a human being with a sense of humour. Which is needed on these forums lately.

AlienatedGoat

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

Don't apologize for this.

ManwithBeard9

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

I do not accept your apology, it was funny

Anyone butt hurt over a simple joke, just remember, you don't have to be here.

MLGProPlayer

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

Offensives towards an issue in a video game?

Anyway, I thought it was tasteful and would love to see more of that. It reminds us that there are humans behind those usernames. A robotic, impersonal dev team is no fun.

Khaleesi8688

To all of you who have blown this waaay out of proportion....Tupac titled a song for you (since we're in the rap game now and all) I believe the track is "you wonder why they call you b****

D0PAMINE

MLGProPlayer wrote: »

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

Offensives towards an issue in a video game?

Anyway, I thought it was tasteful and would love to see more of that. It reminds us that there are humans behind those usernames. A robotic, impersonal dev team is no fun.

Agreed. I had a sh*tty day at work and that comment made me smile.

RANKK7

I don't find that joke hilarious at all considering I have my friends list decimated for that very reason, plus nerfs.

Being said that, I don't think she had bad intentions or she meant to p!ss people off, while I don't appreciate the joke Gina is truly the last person I would blame for anything happening to this game and she seems always helpful around here for what she can.

What I find hilarious here is the people so astonished and offended many didn't appreciate the joke, no you geniuses, a lot of people left for good if you aren't aware, many others are on the edge and there are enough reasons to not appreciate jokes from anyone at ZOS while the bugs section is exploding and every day performance problems are reported everywhere.




I read now Gina has replied, thank you @ZOS_GinaBruno , I personally appreciate it greatly.

I thought you didn't meant bad with that, though I appreciate you got back to us and made all clear.

It's been great from you to do so and very classy.

zyk

MLGProPlayer wrote: »

Anyway, I thought it was tasteful and would love to see more of that. It reminds us that there are humans behind those usernames. A robotic, impersonal dev team is no fun.

Oh yes. There would have been much fun if she had joked the same way about the group finder queue issues during the recent event. I'm sure that would have gone over well.

"if you having queue problems I feel bad for you son..." For some reason, I think that would have been less funny to most ESO players.

The main reason she can get away with this is that while all players experience lag occasionally, it is only an ongoing and severe/game breaking issue in AvA which is played only by a minority of players -- especially as their main focus of the game.

Leogon

@ZOS_GinaBruno Never bend the knee to the easily offended/overly sensitive people. You should never have to apologize for a joke. If everyone starts bending the knee to those people, soon we won't even be able to say hi to someone without asking for permission first.

firedrgn

When i read threads like these its not the game , balance or lag that makes me wonder if i should still be playing this game.

Eeeeck .

eso_lags

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

@ZOS_GinaBruno It doesnt have to be like this. It wouldn't have been insensitive if you guys communicated more on the issue. When its nearly impossible to find a comment or update from zos on this major game breaking issue it sucks to see a comment like that..

Its the same reason people get frustrated when they see a Z on a performance thread only to find its a mod removing posts.. Its not the mods fault but its just people have hope that things will get better.. Its so bad in cyrodil. Its so bad on console. And we never get any information on it. No regular updates. Something that all of us would expect when the cyrodil performance has been on a downward spiral since one tamirel. Never getting better.

Its frustrating to see the pvp population decline, streamers leaving for other games, and our friends quitting the game.. But its always nice to see a comment from a zos team member like this. Its hard to believe that things will ever change but its always nice to see its being worked on.. The problem is that if we haven't heard anything about it 6,7,8, months it gets frustrating. And its sad that you cant even make a joke without it getting like this. But this is because of how the pvp community feels, ignored and neglected with no hope in sight for this game.

dem0n1k

lol XD

oxygen_thief

Tan9oSuccka wrote: »

Gina shouldn’t have to apologize for squat.

Some of you forum folks are just unbelievable.

after years of performance issues and countless threads about it the only response people get is a joke from zos. its not surprising that someone feels angry

Thoragaal

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

It was a joke. Atleast with the joke you also acknowledged the issue is there.
It's not like you personally can do anything about it (the lag). What the hell is wrong with people? -.-

JumpmanLane

valeriiya wrote: »

Ash_In_My_Sujamma wrote: »

@ZOS_GinaBruno Yo

I highly doubt that Gina is being rude and only meant it as a joke, I laughed.

There is nothing AT ALL funny about that. The performance of this game is horrible. I’m paying REAL money for this crap and THAT’S what they put in the PATCH NOTES! Hmm...

Chicharron

zyk wrote: »

LeHarrt91 wrote: »

Wow, really people.... she is the Community Manager not one of the Software Developers. It was funny, sure there are Lag issues but she isn't the one to blame.

Correct, which is why she should be more professional. Part of her job is to better facilitate communication and understanding between ZOS and the ESO community and though some people are tolerant of it, it's clear that to others this will be a wedge.

ZOS_GinaBruno wrote: »

Hi everyone,

I want to personally apologize for the line from today's patch notes. What was meant to be a joke was ultimately distasteful, insensitive, and offensive toward an issue that should be taken seriously. As mentioned in a different thread, we do have a fix going into Update 21 that will help with some FPS issues in Cyrodiil, and we're continuing to look into how to improve overall performance. This is important to us.

Please accept my apologies.

Considering that you haven't removed the joke which you call distasteful, insensitive and offensive, I think it's safe to say this apology isn't sincere.

So not only does a community manager feel it's okay to joke about a legitimate issue that causes customers extreme frustration, her superiors are also okay with it or it would have been edited by now. This is insight into how ZOS managers and execs feel about gaming enthusiasts and, especially, AvA players affected by the crippling lag issues of ESO.

Worse than SOE.

I make my request again for this option ZOS.