Update on Steam Login Issues

Arthemis

To be honest - this "update" doesn't tell us anything . It looks like simple PR blah blah.

Also consider this: I can login to NA server and at the same time I can't login to EU server. Both authentications are going through US servers. Granted - they are going through different IP pools so might be that those are different authentication servers, but still i fail to see how it could be Steam's fault whatsoever.

Mahabahabtha

Cruxanero wrote: »

As a Non-Steam player, can I complain now that Steam players who managed to kill a monster each day of the event will get one more crate than I?

You are welcome

DiNanna63

Thank you for the update and free crate @ZOS_GinaBruno . Hopefully the issue can finally be resolved for all those affected.

Aleris

well, maybe soon they wil llet us know also what the problem was... i'm surely they have interest in fixing it.. a lot of players are steam playerss... and i bet they can see if people desub .. and they donìt want to lose subbers

Mahabahabtha

Arthemis wrote: »

To be honest - this "update" doesn't tell us anything . It looks like simple PR blah blah.

Also consider this: I can login to NA server and at the same time I can't login to EU server. Both authentications are going through US servers. Granted - they are going through different IP pools so might be that those are different authentication servers, but still i fail to see how it could be Steam's fault whatsoever.

to make it more fantastic : Steam Users can login to the PTS right now !!!

Inoki

yurimodin wrote: »

Look at their own add on Steam "Over 10 million players"....now if only 1% of those players are ESO+ subscribers at the lowest price tier of 12.99 that's 100,000 players * 12.99 = $1.3 million dollars PER MONTH!.....so yes in this case you can throw money at the problem.

Most probably don't look at it this way. They firmly believe ZOS needs money. They have the resources, which also brings me to think they dare overprice pixels in the store outrageously. If they can afford to cast the likes of Kate Beckinsale or other Hollywood stars as voice actors they are at least as far from poverty as is Neptune from the sun.

rbest62

LumbermillOverlord wrote: »

@robertericdavisub17_ESO
I TOLD MANY TIMES!! its not working for ppl who bought in steam after December 2016

I bought in Nov/Dec last year and buying base through ZOS worked for me. I was able to login and play with eso64.exe.

Jayman1000

Will I be able to login and play BEFORE July 2????? Still can't login yrgh god dammit

Jayman1000

stitchesofdooom wrote: »

You know what I would buy from the crown store? Permanent craft bag.

You know what I would buy from the crown store? Permanent login ability.

QRik

whatever... 40hrs playing is not worth of it

Fieuws

yurimodin wrote: »

.....eh not really good enough. I had the Tamriel unlimited version from steam and just recently purchased the Summerset expansion & ESO+ via Steam. As an IT professional myself I could tell that this problem was not going to get permanently resolved anytime soon if ever. I can see it happening once or twice, but every other day with no heads rolling in HR meant it was not getting fixed. Look at their own add on Steam "Over 10 million players"....now if only 1% of those players are ESO+ subscribers at the lowest price tier of 12.99 that's 100,000 players * 12.99 = $1.3 million dollars PER MONTH!.....so yes in this case you can throw money at the problem.

So anyway I repurchased the game,summerset, and ESO+ via the ZOS store since its the only version that actually functions. That's right I dropped $90 AGAIN for the privilege of starting the game over from scratch....maybe that's on me but I love this game and actually want to play it. What I really want is a refund of the $ I spent over at Steam(they refused my refund request.....I have uninstalled the Steam version with no intent of ever playing it through Steam ever again) and I figure I am on my own to re-grind my levels.

I don't intend to come off as a jerk but sometimes a little anger gets things moving in the right direction.

I really don't want to spend all this money and redo all my characters again to switch from steam. It's just not worth for me...

AugedesNamenlosen

QRik wrote: »

robertericdavisub17_ESO wrote: »

Hey guys & gals, I am a Steam user having this issue and I figured out how to get it to work.
Here's how:

1) Go to elderscrollsonline.com and select "Sign in through Steam"
2) Go to your account info and write it down/memorize how your name and email are entered
3) Log out and reset your password
4) There may be a back and forth with a code being set to your email
5) Now, launch the eso64.exe game client directly (e.g. C:\Steam\SteamApps\common\Zenimax Online\The Elder Scrolls Online\game\client)
6) Login using your reset password from before
7) A code will be sent to the registered email withy ZOS
8) It may take up to 10-15 minutes for the email with the code to arrive, enter it and NOW YOU CAN LOGIN!

Hope it helps! See ya in Tamriel!

1. there is no "Sign in through Steam", first you need to click account on main page and then small grey image with "login to steam" text which is barely seeing on 4k... anyway next
2. enter my steam login and password and lick login
there is error "Note that account.elderscrollsonline.com is not affiliated with Steam or Valve"
click login one more time and logged in
3. logged out, and click "forgot password" not a reset
4. got email from ESO with link and create a new password
5. run
6. used login and password which I just reset.
7. got a message that I should run the game trough the steam. A CODE??? No code here, only error.
BTW whatever password I use it tells that I should run the game via steam.

What I am doing wrong?

When this really solved the issue, then maybe it is somekind of "communication" or "actualisation" problem between the TOS and Steam server? Seems to me that the Steam Server is slower adapting to the new information regarding the updates and the stored user data and therefore causes these issues - does he got to much info at a time which he can not process fully and therefore "needs" more time to do it correctly?

Malcadicta

Well at least thanks for an update. I personally don't see the crate (that, knowing my luck, is going to contain a couple of potions and some ugly headpiece) as enough but I understand the issue is difficult to solve. At least it's a step in the right direction communication-wise.

Gprime31

Fieuws wrote: »

yurimodin wrote: »

.....eh not really good enough. I had the Tamriel unlimited version from steam and just recently purchased the Summerset expansion & ESO+ via Steam. As an IT professional myself I could tell that this problem was not going to get permanently resolved anytime soon if ever. I can see it happening once or twice, but every other day with no heads rolling in HR meant it was not getting fixed. Look at their own add on Steam "Over 10 million players"....now if only 1% of those players are ESO+ subscribers at the lowest price tier of 12.99 that's 100,000 players * 12.99 = $1.3 million dollars PER MONTH!.....so yes in this case you can throw money at the problem.

So anyway I repurchased the game,summerset, and ESO+ via the ZOS store since its the only version that actually functions. That's right I dropped $90 AGAIN for the privilege of starting the game over from scratch....maybe that's on me but I love this game and actually want to play it. What I really want is a refund of the $ I spent over at Steam(they refused my refund request.....I have uninstalled the Steam version with no intent of ever playing it through Steam ever again) and I figure I am on my own to re-grind my levels.

I don't intend to come off as a jerk but sometimes a little anger gets things moving in the right direction.

I really don't want to spend all this money and redo all my characters again to switch from steam. It's just not worth for me...

HELL NO i would find another game first....considering the state of pvp. and the future is not looking good either

Golnebo

If I can't login today, will I be missing out on the last daily login reward (the 5 free crown crates)? That would make me a little sad.

Oh and please fix the Steam issues.

Aleris

Fieuws wrote: »

yurimodin wrote: »

.....eh not really good enough. I had the Tamriel unlimited version from steam and just recently purchased the Summerset expansion & ESO+ via Steam. As an IT professional myself I could tell that this problem was not going to get permanently resolved anytime soon if ever. I can see it happening once or twice, but every other day with no heads rolling in HR meant it was not getting fixed. Look at their own add on Steam "Over 10 million players"....now if only 1% of those players are ESO+ subscribers at the lowest price tier of 12.99 that's 100,000 players * 12.99 = $1.3 million dollars PER MONTH!.....so yes in this case you can throw money at the problem.

So anyway I repurchased the game,summerset, and ESO+ via the ZOS store since its the only version that actually functions. That's right I dropped $90 AGAIN for the privilege of starting the game over from scratch....maybe that's on me but I love this game and actually want to play it. What I really want is a refund of the $ I spent over at Steam(they refused my refund request.....I have uninstalled the Steam version with no intent of ever playing it through Steam ever again) and I figure I am on my own to re-grind my levels.

I don't intend to come off as a jerk but sometimes a little anger gets things moving in the right direction.

I really don't want to spend all this money and redo all my characters again to switch from steam. It's just not worth for me...

lol i have like 1k hours and around 300 euros i bet i have spent on crowns and all in 4 months.. not gonna rebuy it all ( plus all the time invested etc)

soldierofzion82

ZOS, deliver us from Steam. Set us free.

I have 2k+ hours and hundreds of dollars invested.

I want to disconnect from Steam permanently and only deal with you directly.

I even left a negative review on Steam to help fans and new players understand this is a great game that shouldn't be purchased through Steam.

It's been more than 2 days since I had a good experience though Steam. I've been unable to get past the character login for several weeks. This problem has been the same one that started with Summerset and it's getting worse.

TelvanniWizard

The compensation is a nice move, but I´d rather have the problem solved. We´ve been wautung too long.

Minyassa

Thank you for the update, your keeping us in the loop is extremely helpful!

Shardan4968

I wonder for how long they will fix it now? Weeks? Days? Hours? Minutes? How many conversations with steam you will have before you actually fix this problem for good? And why after so many times you still need to figure out what is causing these login issues? Is the reason always different?

stitchesofdooom

QRik wrote: »

robertericdavisub17_ESO wrote: »

Hey guys & gals, I am a Steam user having this issue and I figured out how to get it to work.
Here's how:

1) Go to elderscrollsonline.com and select "Sign in through Steam"
2) Go to your account info and write it down/memorize how your name and email are entered
3) Log out and reset your password
4) There may be a back and forth with a code being set to your email
5) Now, launch the eso64.exe game client directly (e.g. C:\Steam\SteamApps\common\Zenimax Online\The Elder Scrolls Online\game\client)
6) Login using your reset password from before
7) A code will be sent to the registered email withy ZOS
8) It may take up to 10-15 minutes for the email with the code to arrive, enter it and NOW YOU CAN LOGIN!

Hope it helps! See ya in Tamriel!

1. there is no "Sign in through Steam", first you need to click account on main page and then small grey image with "login to steam" text which is barely seeing on 4k... anyway next
2. enter my steam login and password and lick login
there is error "Note that account.elderscrollsonline.com is not affiliated with Steam or Valve"
click login one more time and logged in
3. logged out, and click "forgot password" not a reset
4. got email from ESO with link and create a new password
5. run
6. used login and password which I just reset.
7. got a message that I should run the game trough the steam. A CODE??? No code here, only error.
BTW whatever password I use it tells that I should run the game via steam.

What I am doing wrong?

you tried

schattenkind

Cruxanero wrote: »

As a Non-Steam player, can I complain now that Steam players who managed to kill a monster each day of the event will get one more crate than I?

You can have my extra crap crown crate, if this bothers you so much...

MajesticHaruki

Can you please let me play? You can have your extra crate back.

Serafiel

Since this situation is repeating itself (like 3rd or 4rth time during last couple of weeks) is ZOS planning to compensate ESO+ players for not being able to play? If not: why?
Thanks in advance for official answer.

Rebounce

This issue is getting extremely annoying. I want to unlink Steam from my ESO account. I'm even willing to pay for the game again if I must, if you can guarantee that I can keep my eso account with all my character progression.

An extra crate is nice, but I would rather see this issue fixed permanently!

TootYFruits

Serafiel wrote: »

Since this situation is repeating itself (like 3rd or 4rth time during last couple of weeks) is ZOS planning to compensate ESO+ players for not being able to play? If not: why?
Thanks in advance for official answer.

Yeah, good luck with that...

Caelnir

Rebounce wrote: »

This issue is getting extremely annoying. I want to unlink Steam from my ESO account. I'm even willing to pay for the game again if I must, if you can guarantee that I can keep my eso account with all my character progression.

An extra crate is nice, but I would rather see this issue fixed permanently!

You must be new to MMOs. Your progression never gets deleted. It's all saved in your account. Do you think your progression will be gone if you uninstall the game from your PC?

Then again, please do not give them more money for a problem they are responsible for.

Mojmir

cant login
devs compensate with something you have to login to get.
"facepalm"

AugedesNamenlosen

A Solution to this (recurrent) issue?

It seems to me that this is a "computation" problem. The steam server is slower in processing data it receives from the ZOS server. Hence the "timeout messages" we EU Server user receive and why it takes more time to work again?
He is not that fast ...

stitchesofdooom

DiNanna63 wrote: »

Thank you for the update and free crate @ZOS_GinaBruno . Hopefully the issue can finally be resolved for all those affected.

that won't get you more loot boxes, you know :-P