Feanor is right you're not allowed to talk about actions taken against your own account, Emma's own thread was in fact locked under this clause.anitajoneb17_ESO wrote: »Actually she has not. The forum community rules state clearly that discussions about specific actions on an individual account are not allowed at all.
Edit:Discussing Disciplinary Actions: If you ever have questions or concerns about a disciplinary action or decision we have made on the ESO forums, or wish to appeal a forum warning or infraction you’ve received, we ask that you please contact https://help.elderscrollsonline.com/ to do so (please specify that you are contacting about a forum-related inquiry or appeal). We are happy to discuss and review specific moderation-related actions with you, but we do not allow discussion of any moderation actions or decisions on our forums. If you have questions or concerns about an in-game disciplinary action, please contact https://help.elderscrollsonline.com/ to ask about a suspension or ban, and any other support-related feedback. We cannot assist with in-game violations on the forums.
That's only related to forum moderation issues.
Ingame infractions and bans ALWAYS have been discussed freely here. In general, as well as for specific accounts.
It’s not. Read the last section. And threads about bans and suspension when specific accounts are discussed regularly and swiftly get closed, the most recent example being a certain PvP streamer that had been banned permanently.
Feanor is right you're not allowed to talk about actions taken against your own account, Emma's own thread was in fact locked under this clause.anitajoneb17_ESO wrote: »Actually she has not. The forum community rules state clearly that discussions about specific actions on an individual account are not allowed at all.
Edit:Discussing Disciplinary Actions: If you ever have questions or concerns about a disciplinary action or decision we have made on the ESO forums, or wish to appeal a forum warning or infraction you’ve received, we ask that you please contact https://help.elderscrollsonline.com/ to do so (please specify that you are contacting about a forum-related inquiry or appeal). We are happy to discuss and review specific moderation-related actions with you, but we do not allow discussion of any moderation actions or decisions on our forums. If you have questions or concerns about an in-game disciplinary action, please contact https://help.elderscrollsonline.com/ to ask about a suspension or ban, and any other support-related feedback. We cannot assist with in-game violations on the forums.
That's only related to forum moderation issues.
Ingame infractions and bans ALWAYS have been discussed freely here. In general, as well as for specific accounts.
However ZOS are also seemly relaxed about the discussion of it within this thread, so who knows?
You're dealing in absolutes here when the tendencies were given, even saying not entirely when it doesn't challenge what was said. When it's clear someone is taking the proposition side of a debate, someone has to take the opposition side and apparently I'm receiving flak for it, especially for pointing out that both sides are plausible. When the herd has no way of knowing which is the sheep and which is the wolf, running to it for support is ludicrous. Running to friends, to family, to coworkers and acquaintances is one thing. Running to the public eye is another and guaranteed to find you people arguing every possible point of view. Any time there is a scandal in the news you can expect to see social media lit with positions and denouncements in every conceivable trajectory.lordrichter wrote: »Appeals are through ZOS, not the public. The panic here is attempting to sway public opinion. We call that damage control.lordrichter wrote: »Almost. People who are convicted of something they did not do will also exhibit this behavior. Every one of those 200+ accounts represents a convicted player, and they are awaiting final sentencing. This is the time for them to start a "panic" (aka appeal)
Not entirely damage control, either. If someone is guilty, and they know it, it is damage control. If someone is innocent, it starts from insecurity due to a wrongful situation they feel they have no control over. Humans tend to run to the herd for support in such situations.
To the herd, though, it is not possible to tell the difference between a liar and the innocent. Some will tend to believe one over the other. I always advocate going to ZOS. People who go before the herd with their pleas could be forever branded as guilty, even if ZOS finds them innocent. The guilty have nothing to lose by this. They are guilty. The innocent have everything to lose.
I'm the best proof? What? Witch hunts actively root out guilty members from a collective pool of innocents. This is literally the opposite circumstance, a pool of convicted among whom some are claiming innocence. The hunt is long since over, are you accusing ZOS of engaging in a witch hunt and unfairly casting the net in a carelessly wide manner? If so, I would love to see a basis for that beyond testimonies that per your own words fail due to "we cannot know what's true and what's not".anitajoneb17_ESO wrote: »Because it IS a witch hunt.
You're the best proof of it when you say the the loudest people claiming their innocence and explaining why have to be the most panicked and therefore the most guilty. That's a basic wrong and illogical assumption that's typical of witch hunts.
Are you aware? I'm not telling anyone to shut up, if someone is getting emotional over the conversation then it's their own best interest to take a time out. Please don't insert words into my mouth or calling me rude for speaking the truth. This is a delicate matter with facts that you may not receptive towards. Personal feelings have no place in this objective line of thinking and to me it seems that you are eager to defend a friend. Do your friend a service and advise them to address ZOS directly as when you air your dirty laundry everyone can see it and comment on its appearance.anitajoneb17_ESO wrote: »Are you aware that there's an "ignore" button which you can use to prevent you from seeing comments that you don't like ?
It's much more efficient - and also much more polite than telling people to shut up.
Emma has every right to defend her position here. Without you wrongly and rudely implying that it makes her case worse.
Rohamad_Ali wrote: »I just don't like the way this was handled . I would of rolled back gains on these players and apologized for such a buggy patch . But I'm not in charge or here to argue and I never play patch day just because I've seen very similar problems in the past . But whatever .
If you are above cap the ekstra cp is pointless unless you take an half year or longer break from eso.Feanor is right you're not allowed to talk about actions taken against your own account, Emma's own thread was in fact locked under this clause.anitajoneb17_ESO wrote: »Actually she has not. The forum community rules state clearly that discussions about specific actions on an individual account are not allowed at all.
Edit:Discussing Disciplinary Actions: If you ever have questions or concerns about a disciplinary action or decision we have made on the ESO forums, or wish to appeal a forum warning or infraction you’ve received, we ask that you please contact https://help.elderscrollsonline.com/ to do so (please specify that you are contacting about a forum-related inquiry or appeal). We are happy to discuss and review specific moderation-related actions with you, but we do not allow discussion of any moderation actions or decisions on our forums. If you have questions or concerns about an in-game disciplinary action, please contact https://help.elderscrollsonline.com/ to ask about a suspension or ban, and any other support-related feedback. We cannot assist with in-game violations on the forums.
That's only related to forum moderation issues.
Ingame infractions and bans ALWAYS have been discussed freely here. In general, as well as for specific accounts.
However ZOS are also seemly relaxed about the discussion of it within this thread, so who knows?
If you are above cap the ekstra cp is pointless unless you take an half year or longer break from eso.Feanor is right you're not allowed to talk about actions taken against your own account, Emma's own thread was in fact locked under this clause.anitajoneb17_ESO wrote: »Actually she has not. The forum community rules state clearly that discussions about specific actions on an individual account are not allowed at all.
Edit:Discussing Disciplinary Actions: If you ever have questions or concerns about a disciplinary action or decision we have made on the ESO forums, or wish to appeal a forum warning or infraction you’ve received, we ask that you please contact https://help.elderscrollsonline.com/ to do so (please specify that you are contacting about a forum-related inquiry or appeal). We are happy to discuss and review specific moderation-related actions with you, but we do not allow discussion of any moderation actions or decisions on our forums. If you have questions or concerns about an in-game disciplinary action, please contact https://help.elderscrollsonline.com/ to ask about a suspension or ban, and any other support-related feedback. We cannot assist with in-game violations on the forums.
That's only related to forum moderation issues.
Ingame infractions and bans ALWAYS have been discussed freely here. In general, as well as for specific accounts.
However ZOS are also seemly relaxed about the discussion of it within this thread, so who knows?
Yes you get a bit bragging right but other players will not see your cp as default.
It's entirely possible that in cases where players spend 90% of their time in IC ZOS could understand and just remove the gains, unsuspended and remove any marks.
Any marks given are in good faith that there was sufficient cause to do so. While the marks themselves are not likely to lead to any action, they should remain in case this turns into a pattern of behavior. Enforcing the rules is never fun or well-received, but they are often abused when too lenient and awareness of previous activity is one of the many methods the enforcers use to prevent their being taken advantage of.ZOS_GinaBruno wrote: »During our investigation, we took into account that some players may not have immediately noticed the bug, and it was possible they were not intentionally exploiting. The suspended accounts were those that undoubtedly took advantage of the situation.
For someone who does not fall into a habit of making use of bugs, such a mark will go unnoticed. It was a fluke, a one off, an accident that will never be repeated again. But it's also a reminder for the authorities to be aware that something like this has happened before should it happen yet again.
anitajoneb17_ESO wrote: »For someone who does not fall into a habit of making use of bugs, such a mark will go unnoticed. It was a fluke, a one off, an accident that will never be repeated again. But it's also a reminder for the authorities to be aware that something like this has happened before should it happen yet again.
LoL. Just LoL.
Someone accused and later found innocent is someone that has never done anything wrong. It's not "someone guilty who escaped punishment". And if you've done nothing wrong then you're entirely free to do "nothing wrong" again and again.
I know it's not very charitable but I wish you to be wrongly accused in real life and be confronted with your own views. Nothing surpasses personal experience.
ZOS_GinaBruno wrote: »During our investigation, we took into account that some players may not have immediately noticed the bug, and it was possible they were not intentionally exploiting. The suspended accounts were those that undoubtedly took advantage of the situation.
I would also remind you that I neither said nor implied this so please leave the quotes out when commenting so we know it is your personal opinion rather than an incorrect assessment of my position.anitajoneb17_ESO wrote: »It's not "someone guilty who escaped punishment"
hamsterontherocksb16_ESO wrote: »Anyone seen the latest Alcast achievement videos he uploaded today or yesterday? He´s been playing with a guy/gal with 1831 CP. I don´t say this person cheated, but 1831 ....
And what? For someone who plays everyday since beta having 1000+ CP isn't something weird lol
antihero727 wrote: »Rohamad_Ali wrote: »I just don't like the way this was handled . I would of rolled back gains on these players and apologized for such a buggy patch . But I'm not in charge or here to argue and I never play patch day just because I've seen very similar problems in the past . But whatever .
I agree but it’s always ZOS pointing the ban hammer at people for ZOS’s seriously bugged game. I am tired of this company acting like we are the issue when their QA department is the real reasons we have these issues. IT’S YOUR FAULT ZOS. These people weren’t using 3rd party software. These people weren’t doing anything but grinding for stones for crates as they should have been. Please stop being acuasatory and start being sorry.
I would also remind you that I neither said nor implied this so please leave the quotes out when commenting so we know it is your personal opinion rather than an incorrect assessment of my position.anitajoneb17_ESO wrote: »It's not "someone guilty who escaped punishment"
Simply, I feel your brand of justice to be different from my own and so incompatible.
Not at all. Marks do not exist to denote "someone guilty who escaped punishment", they exist to track past suspicions. Do you not understand the difference? How many times must a person innocently commit the same act before you stop viewing them as innocent? You're taking a mark to be overly personal when it's merely a precaution. Logic trumps emotion when meting out justice and there's nothing wrong with keeping watch on how many times a person has been found "innocent".anitajoneb17_ESO wrote: »I would also remind you that I neither said nor implied this so please leave the quotes out when commenting so we know it is your personal opinion rather than an incorrect assessment of my position.anitajoneb17_ESO wrote: »It's not "someone guilty who escaped punishment"
That's exactly what you implied (unless we don't use the same language ?) What you wrote is just one post above, everyone can read it, no need to quote over and over.
Rave the Histborn wrote: »DjMuscleboy02 wrote: »Ehh, idk about this one. Had it been 5m gold instead of xp, absolutely. But leveling characters affects no one but those doing so. In my opinion, this was a "ahh damn, fix the bug and move on" case. Sometimes things like this happen and when no achievements or collectibles/consumables are involved, I think it's best to just fix it and not let it happen again. It's nice to see Zos taking action, but I disagree with something that does not affect other players being a bannable offense.
That being said, if so many people are willing to exploit experience, maybe Zos should take a look at adding a character level token to the crown store.
I agree, I don't think they should be banned even temporarily. I think if you look at the bigger picture with the IC bug, the storage deletion bug, PC EU on patch day, the bugs in vSP that were never fixed I really don't think it's warranted. If the patch dropped and that was the only major bug then I'm in ZOS's corner and I 100% agree and think this is well done and well communicated, however, it's not. I think ZOS/the community as a whole should see it as an issue of product quality and maybe there should be an extra week between PTS and the launch to allow for more bug fixes. Hopefully that could squash most of the bugs before stuff like this happens on the live server.
Cheater say what?
antihero727 wrote: »Rohamad_Ali wrote: »I just don't like the way this was handled . I would of rolled back gains on these players and apologized for such a buggy patch . But I'm not in charge or here to argue and I never play patch day just because I've seen very similar problems in the past . But whatever .
I agree but it’s always ZOS pointing the ban hammer at people for ZOS’s seriously bugged game. I am tired of this company acting like we are the issue when their QA department is the real reasons we have these issues. IT’S YOUR FAULT ZOS. These people weren’t using 3rd party software. These people weren’t doing anything but grinding for stones for crates as they should have been. Please stop being acuasatory and start being sorry.
ZoS's fault for coding it wrong, but ZoS isn't the only one to blame and stop trying to act like you never signed a ToS / Eula before, because its a legally bound agreement that you will not cheat whatsoever how severe and stupid the bug might be.
Not at all. Marks do not exist to denote "someone guilty who escaped punishment", they exist to track past suspicions. Do you not understand the difference? How many times must a person innocently commit the same act before you stop viewing them as innocent? You're taking a mark to be overly personal when it's merely a precaution. Logic trumps emotion when meting out justice and there's nothing wrong with keeping watch on how many times a person has been found "innocent".anitajoneb17_ESO wrote: »I would also remind you that I neither said nor implied this so please leave the quotes out when commenting so we know it is your personal opinion rather than an incorrect assessment of my position.anitajoneb17_ESO wrote: »It's not "someone guilty who escaped punishment"
That's exactly what you implied (unless we don't use the same language ?) What you wrote is just one post above, everyone can read it, no need to quote over and over.
This is precisely what is incorrect. The record remains, suspicion is not cleared, it's put to the side. If the suspected person coincidentally gets into the same circumstances, the suspicion is greater. How can the suspicion be greater if the original suspicion was cleared? Whether it's abusers, serial killers, drug mules, or the bleeding mafia, the world is full of people who are proven innocent but come back on repeat charges. Those suspicions -do accumulate- and future convictions can even overturn previously exoneration when sentencing limits the penalty by number of offenses. I'm sorry that you believe the world works differently or that it operates under some alternate measure of fairness.anitajoneb17_ESO wrote: »You don't get it.
Investigations and trials are there to confirm or clear suspicions. If the suspected person is declared innocent it means that the suspicion is CLEARED. No track of it anywhere.
No, there is no such thing as half-guilty. There is such thing as "we don't know what is true and what is not true". People are either innocent or guilty, there's no half-way about it, however that doesn't mean we trust blindly as fools either. Not knowing the truth is evident even when the evidence suggests we do. A person who is found innocent is no longer presently under suspicion but the documentation and circumstances remain. There is no erasing an arrest, there is expunging it from public record but not from the private official ones. Future incidents can and HAVE caused old cases to be reopened and reexamined because what was apparently true previously was not in actuality. You're incorrect regarding the implication as both the original and followup posts argue that marks serve as a notice that something has previously occurred, not the guilt or lack thereof of the person involved. This especially happens in the private sector. When your friend says they believe you or forgive you, that matter you buried can be reopened at any time in the future if similar circumstances come about. Funnily enough, it normally applies to cheating as well.anitajoneb17_ESO wrote: »You imply exactly the same thing as before : that suspects are kind of "half-guilty", that they must have been suspected for a reason, and they have a responsibility in being suspected and that they could have avoided being suspected in the first place.
That's the part I strongly disagree with.
The second time would definitely garner more suspicion than the first. By the same token, imagine if coincidentally every city I visit has people that I know dropping dead with no witnesses. Or if all my neighbors seem to be dying by gunshots and I'm the one who keeps finding their corpse before anyone else. Do you truly think that means I should not be more closely investigated? Actual real life killers have done these things and were only caught due to this recurring suspicion that prompted greater action. Because lest you forget, we're not discussing guilt here, you're the one who keeps assuming that implication. We're discussing suspicion and that definitely escalates the more times you are found repeating the circumstances.anitajoneb17_ESO wrote: »Imagine I visit my neighbour, find him dead by gunshot in his garden, call the cops. They'll LOGICALLY suspect me (as well as other people) UNTIL the investigation proves me innocent - which should happen quite quickly. Should I live with a note of "potential killer" in my records for the rest of my life ? Should I have left the place without calling the cops in order to avoid being suspected ? That makes no sense.
And should such a scenario occur TWICE in my lifetime (quite unlikely, but not impossible) I would not be more guilty the second time nor should I be suspected more strongly than the first time. In both cases, it's the investigation that should clear things up, not my personal history.
I hope I made myself more clear.
Rave the Histborn wrote: »Rave the Histborn wrote: »DjMuscleboy02 wrote: »Ehh, idk about this one. Had it been 5m gold instead of xp, absolutely. But leveling characters affects no one but those doing so. In my opinion, this was a "ahh damn, fix the bug and move on" case. Sometimes things like this happen and when no achievements or collectibles/consumables are involved, I think it's best to just fix it and not let it happen again. It's nice to see Zos taking action, but I disagree with something that does not affect other players being a bannable offense.
That being said, if so many people are willing to exploit experience, maybe Zos should take a look at adding a character level token to the crown store.
I agree, I don't think they should be banned even temporarily. I think if you look at the bigger picture with the IC bug, the storage deletion bug, PC EU on patch day, the bugs in vSP that were never fixed I really don't think it's warranted. If the patch dropped and that was the only major bug then I'm in ZOS's corner and I 100% agree and think this is well done and well communicated, however, it's not. I think ZOS/the community as a whole should see it as an issue of product quality and maybe there should be an extra week between PTS and the launch to allow for more bug fixes. Hopefully that could squash most of the bugs before stuff like this happens on the live server.
Cheater say what?
Oh I'm not a cheater, I'm also just not a complete moron like you apparently XD
If you think THIS is cheating then YOU'RE part of the reason that actual cheating in this game still exists. You applaud the devs for temp banning "cheaters" that used an xp glitch for more CP that doesn't effect anybody. It's cool though they could be doing something like not introducing bugs in the first place, banning actual cheaters (there's how many zones with Bot trains that are visible and not taken care of). I must be crazy to ask for that though
Go put some actual play time in the game then come back here
antihero727 wrote: »antihero727 wrote: »Rohamad_Ali wrote: »I just don't like the way this was handled . I would of rolled back gains on these players and apologized for such a buggy patch . But I'm not in charge or here to argue and I never play patch day just because I've seen very similar problems in the past . But whatever .
I agree but it’s always ZOS pointing the ban hammer at people for ZOS’s seriously bugged game. I am tired of this company acting like we are the issue when their QA department is the real reasons we have these issues. IT’S YOUR FAULT ZOS. These people weren’t using 3rd party software. These people weren’t doing anything but grinding for stones for crates as they should have been. Please stop being acuasatory and start being sorry.
ZoS's fault for coding it wrong, but ZoS isn't the only one to blame and stop trying to act like you never signed a ToS / Eula before, because its a legally bound agreement that you will not cheat whatsoever how severe and stupid the bug might be.
I fully understand the TOS. I am unhappy with their approach on these issues. Honestly if it was just a couple of times a year a game breaking bug came out I would be on their side. ZOS repeatedly has these major bugs after patches but only a few actually gets fixed. They need to stop accusing and threatening and get to the sorrys and progress getting their code fixed so these “exploits” (their bad QA) gets fixed faster. Get off your high horse Cpt_Teemo your defending something so broken.
Lucifers_Pain wrote: »Its not fair at all. I loved this game and probably have over 2000 hours and lots of money invested but this has left me feeling a bit salty when I had NO ill intentions but still got disciplined.
Nasaman
anitajoneb17_ESO wrote: »If that is your stance, then return the favor. The comments roll in because the excuses do as well. People who are innocent tend to place faith in the fact that they have done nothing wrong. It's the ones who know they have that fly into a panic.anitajoneb17_ESO wrote: »- Hence I also argue "let it be", against the furious "it's unfaiiiiiiiir" that's going on in this thread.
I am well aware that "guilty" people will claim their "innocence" along with the true innocents.
That's no reason to declare everyone guilty.
The only correct stance for any of us is to say "sorry, I cannot know what's true and what's not".lordrichter wrote: »anitajoneb17_ESO wrote: »LordSemaj : there are add-ons that block the on-screen announcement for CPs. You could earn 1000 of them in a minute and not be aware of it at all. That's what Emma_Overload is referring to.
Exactly. This is why people who use that sort of add-on and really had no idea what was happening as they were playing, need to proactively take that to ZOS and tell them. ZOS has said they can tell what add-ons are being used, and hopefully that means they can tell that an account has been using a particular add-on. That should be enough to at least seed a doubt. Whether it is enough to deflect an incoming "demerit" is the question.
I'm no IT technician but I doubt ZOS can see the existence of any addon that only manages the UI - which means, that doesn't exchange any information with the server.
Unfortunately I'm afraid there's no mean for ZOS to tell right from wrong either. Which is why I was against any wave of punishment in the first place - but we've discussed that on other threads already.
The "good" side is that it is rather short and temporary. As much as I feel for people wrongly suspended, because unfairness is a hard thing, they must realize how short TWO WEEKS are, and if they freak out over not playing ESO for two weeks, that's a little bit over the top. Just call it an "accident" and live with it.
I'm still concerned though about those "bugs" that are exploitable and that we might not notice. I feel lucky to have been on EU and not even in IC that day, because it could have been me not noticing. And I'll feel quite insecure playing on patch day from now on - which I shouldn't. I should feel excited and be in exploration and discovery mood on patch day...
antihero727 wrote: »I agree but it’s always ZOS pointing the ban hammer at people for ZOS’s seriously bugged game. I am tired of this company acting like we are the issue when their QA department is the real reasons we have these issues. IT’S YOUR FAULT ZOS. These people weren’t using 3rd party software. These people weren’t doing anything but grinding for stones for crates as they should have been. Please stop being acuasatory and start being sorry.
VaranisArano wrote: »Lucifers_Pain wrote: »Its not fair at all. I loved this game and probably have over 2000 hours and lots of money invested but this has left me feeling a bit salty when I had NO ill intentions but still got disciplined.
Nasaman
A. This would be a great thing to put in your appeal to ZOS. Not sure how we on the forums can help you.
B. Here's the Code of Conduct (par bolded by me for emphasis)
5.2 Users will not exploit any bug, or abuse any game system (such as the scoring or award systems) in a ZeniMax Game, Service, forum, or other games or services provided by ZeniMax. Users will not intentionally use or share any bug found within any ZeniMax Game, real or fictitious, regardless of whether or not it grants an unfair advantage. You will not directly or indirectly communicate the existence of any such bug to any other user of the ZeniMax Service (in game or on a ZeniMax service). Report bugs and exploits using the in-game portal or via http://help.elderscrollsonline.com/app/home.
So whether or not you gain a benefit from it doesn't actually matter. (I'm going to ignore any arguments about "intentionally" because the person I'm responding to clearly kept farming even though they'd reported the bug.)
C. I'm sure we'd all like ZOS to deal with other bugs and things we consider exploiting. Certainly ZOS seems to be working on taking a harder line than they have in the past. Why does their uneven enforcement in the past/now with other bugs and exploits somehow invalidate their enforcement of this exploit?
SidewalkChalk5 wrote: »antihero727 wrote: »I agree but it’s always ZOS pointing the ban hammer at people for ZOS’s seriously bugged game. I am tired of this company acting like we are the issue when their QA department is the real reasons we have these issues. IT’S YOUR FAULT ZOS. These people weren’t using 3rd party software. These people weren’t doing anything but grinding for stones for crates as they should have been. Please stop being acuasatory and start being sorry.
Yes, absolutely. This was 100% ZOS' fault. I'd support the bans IF some sort of special effort went into activating the bug, but when the bug was caused merely by playing the game, there is absolutely ZERO blame on the player. Playing the game as you normally would is not an intentional exploit. You paid for Imperial City and you should be able to play the content you paid for normally without suffering a ban because of a bug you have no control over, made no effort to activate, and may not even be aware of. The anti-exploit provisions should only apply if there is intentional action to activate or use an exploit, and I strongly suspect that ZOS is running afoul of consumer protection laws by their unjustified actions here.
SidewalkChalk5 wrote: »antihero727 wrote: »I agree but it’s always ZOS pointing the ban hammer at people for ZOS’s seriously bugged game. I am tired of this company acting like we are the issue when their QA department is the real reasons we have these issues. IT’S YOUR FAULT ZOS. These people weren’t using 3rd party software. These people weren’t doing anything but grinding for stones for crates as they should have been. Please stop being acuasatory and start being sorry.
Yes, absolutely. This was 100% ZOS' fault. I'd support the bans IF some sort of special effort went into activating the bug, but when the bug was caused merely by playing the game, there is absolutely ZERO blame on the player. Playing the game as you normally would is not an intentional exploit. You paid for Imperial City and you should be able to play the content you paid for normally without suffering a ban because of a bug you have no control over, made no effort to activate, and may not even be aware of. The anti-exploit provisions should only apply if there is intentional action to activate or use an exploit, and I strongly suspect that ZOS is running afoul of consumer protection laws by their unjustified actions here.