The Elder Scrolls Online

Maintenance for the week of November 25:
• [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

Internal Error

Leave a Reply
  • aaron.grimes13b14_ESO
    aaron.grimes13b14_ESO
    ✭
    I am so salty, today is the last day of Vivec...
  • Penguinfan
    Penguinfan
    ✭✭
    aaron.grimes13b14_ESO wrote: »
    I am so salty, today is the last day of Vivec...

    me too... im not sure where the saltiness is coming from either.. I'm usually a nice person!
  • Funkpirata
    Funkpirata
    Soul Shriven
    I can log in to EU server, but not NA. I'm also unable to log in to my account on the website, it won't let me reset password, and steam credentials log in gives 'page not found'. So I can't even put in a support request.

    @ZOS As stated previously, please provide steam users with an option to log in using the default launcher. Players who purchased the game through steam before the accounts were linked have this option, so it can't be that difficult to implement. I have run into this problem before, where steam issues mean I cannot log into the game at all, even though the game servers are up and other users are able to play fine. Steam is a convenient distribution network for game files, but it shouldn't be such a fail point for logging into an mmo.
  • jaye63
    jaye63
    ✭✭✭✭
    While the overlaying issue "appears to be a steam issue", Im not convinced that the underlying issue isnt related to the long launcher load, the long load in from password, the long load in from character select and the long load from zoning. Sounds to me like it's more of a time out in steam due to whatever the long loads are which is a ZOS problem.
    Edited by jaye63 on February 15, 2018 2:46PM
    http://www.siglaunch.com/sigs/wsiga.php/6004989HIjBw.png
  • aaron.grimes13b14_ESO
    aaron.grimes13b14_ESO
    ✭
    jaye63 wrote: »
    While the overlaying issue "appears to be a steam issue", Im not convinced that the underlying issue isnt related to the long launcher load, the long load in from password, the long load in from character select and the long load from zoning. Sounds to me like it's more of a time out in steam due to whatever the long loads are which is a ZOS problem.

    It's hard to know what the problem is when Steam hasn't even acknowledged the issue and ZOS said they fixed it and obviously wasn't fixed. Steam community discussions are on fire, as well.
  • newtinmpls
    newtinmpls
    ✭✭✭✭✭
    ✭✭✭✭
    PC NA

    Can't get into PTS or NA via steam login
    Tenesi Faryon of Telvanni - Dunmer Sorceress who deliberately sought sacrifice into Cold Harbor to rescue her beloved.
    Hisa Ni Caemaire - Altmer Sorceress, member of the Order Draconis and Adept of the House of Dibella.
    Broken Branch Toothmaul - goblin (for my goblin characters, I use either orsimer or bosmer templates) Templar, member of the Order Draconis and persistently unskilled pickpocket
    Mol gro Durga - Orsimer Socerer/Battlemage who died the first time when the Nibenay Valley chapterhouse of the Order Draconis was destroyed, then went back to Cold Harbor to rescue his second/partner who was still captive. He overestimated his resistance to the hopelessness of Oblivion, about to give up, and looked up to see the golden glow of atherius surrounding a beautiful young woman who extended her hand to him and said "I can help you". He carried Fianna Kingsley out of Cold Harbor on his shoulder. He carried Alvard Stower under one arm. He also irritated the Prophet who had intended the portal for only Mol and Lyris.
    ***
    Order Draconis - well c'mon there has to be some explanation for all those dragon tattoos.
    House of Dibella - If you have ever seen or read "Memoirs of a Geisha" that's just the beginning...
    Nibenay Valley Chapterhouse - Where now stands only desolate ground and a dolmen there once was a thriving community supporting one of the major chapterhouses of the Order Draconis
  • Penguinfan
    Penguinfan
    ✭✭
    when the Steam posts are coming in in Chinese and Russian... you know it's bad
  • TheRealPotoroo
    TheRealPotoroo
    ✭✭✭✭✭
    ✭
    Funkpirata wrote: »
    I can log in to EU server, but not NA. I'm also unable to log in to my account on the website, it won't let me reset password, and steam credentials log in gives 'page not found'. So I can't even put in a support request.

    @ZOS As stated previously, please provide steam users with an option to log in using the default launcher. Players who purchased the game through steam before the accounts were linked have this option, so it can't be that difficult to implement. I have run into this problem before, where steam issues mean I cannot log into the game at all, even though the game servers are up and other users are able to play fine. Steam is a convenient distribution network for game files, but it shouldn't be such a fail point for logging into an mmo.

    If you can see "\Program Files (x86)\Steam\steamapps\common\Zenimax Online\Launcher\Bethesda.net_Launcher.exe" then you have the original Bethesda launcher. Shut Steam down and run it. Some people have said bypassing Steam disables ESO+ but it's working fine for me. The only difficulty is ZoS' brain damaged faux-security nonsense making you reauthorize your PC for the umpteenth time before the launcher becomes fully usable.
    PC NA, PC EU

    "Instead of taking the best of the dolmens (predictable rotation), the best of the geysers (scalability based on number of players), and the best of the dragons (map location and health indicators) and adding them together to make a fun and dynamic world event scenario, they gave us....... harrowstorms." https://forums.elderscrollsonline.com/en/discussion/comment/6850523/#Comment_6850523
  • VexingArcanist
    VexingArcanist
    ✭✭✭✭
    Penguinfan wrote: »
    when the Steam posts are coming in in Chinese and Russian... you know it's bad

    I don't understand this reference. I can log in to EU just fine, so if there are complaints from countries outside NA it's because they are using NA servers, not because this is some world wide issue.
  • Funkpirata
    Funkpirata
    Soul Shriven
    TheRealPotoroo wrote: »
    Funkpirata wrote: »
    I can log in to EU server, but not NA. I'm also unable to log in to my account on the website, it won't let me reset password, and steam credentials log in gives 'page not found'. So I can't even put in a support request.

    @ZOS As stated previously, please provide steam users with an option to log in using the default launcher. Players who purchased the game through steam before the accounts were linked have this option, so it can't be that difficult to implement. I have run into this problem before, where steam issues mean I cannot log into the game at all, even though the game servers are up and other users are able to play fine. Steam is a convenient distribution network for game files, but it shouldn't be such a fail point for logging into an mmo.

    If you can see "\Program Files (x86)\Steam\steamapps\common\Zenimax Online\Launcher\Bethesda.net_Launcher.exe" then you have the original Bethesda launcher. Shut Steam down and run it. Some people have said bypassing Steam disables ESO+ but it's working fine for me. The only difficulty is ZoS' brain damaged faux-security nonsense making you reauthorize your PC for the umpteenth time before the launcher becomes fully usable.

    If you purchased the game through steam after the accounts were all automatically linked (I forgot the date, but it was a month before I originally bought an ESO account) then you have no login credentials to plug into the game. It is all provided by steam, so there is no way to log in through the ZOS launcher.
    Edited by Funkpirata on February 15, 2018 3:03PM
  • Penguinfan
    Penguinfan
    ✭✭
    VexingArcanist wrote: »
    Penguinfan wrote: »
    when the Steam posts are coming in in Chinese and Russian... you know it's bad

    I don't understand this reference. I can log in to EU just fine, so if there are complaints from countries outside NA it's because they are using NA servers, not because this is some world wide issue.

    yup... simply because you can log into the EU server just fine... that obviously means the other thousands of players can do it too... right......
    however, that was not my point.. i was simply trying to be funny in my post above, but that too eluded you
  • aaron.grimes13b14_ESO
    aaron.grimes13b14_ESO
    ✭
    VexingArcanist wrote: »
    Penguinfan wrote: »
    when the Steam posts are coming in in Chinese and Russian... you know it's bad

    I don't understand this reference. I can log in to EU just fine, so if there are complaints from countries outside NA it's because they are using NA servers, not because this is some world wide issue.

    I mean, you can live in North America and be chinese or russian...
  • Nakruff
    Nakruff
    Soul Shriven
    Unlink all accounts from steam. I cant play game because of steam. When we wanted unlink them you said 'we cannot unlink, you passed so many days since linked them' if you dont unlink you lose so many players like that.
  • Penguinfan
    Penguinfan
    ✭✭
    aaron.grimes13b14_ESO wrote: »
    VexingArcanist wrote: »
    Penguinfan wrote: »
    when the Steam posts are coming in in Chinese and Russian... you know it's bad

    I don't understand this reference. I can log in to EU just fine, so if there are complaints from countries outside NA it's because they are using NA servers, not because this is some world wide issue.

    I mean, you can live in North America and be chinese or russian...

    dude.. you and I are salty today...lol
  • fishrobber
    fishrobber
    ✭
    TheRealPotoroo wrote: »
    Funkpirata wrote: »
    I can log in to EU server, but not NA. I'm also unable to log in to my account on the website, it won't let me reset password, and steam credentials log in gives 'page not found'. So I can't even put in a support request.

    @ZOS As stated previously, please provide steam users with an option to log in using the default launcher. Players who purchased the game through steam before the accounts were linked have this option, so it can't be that difficult to implement. I have run into this problem before, where steam issues mean I cannot log into the game at all, even though the game servers are up and other users are able to play fine. Steam is a convenient distribution network for game files, but it shouldn't be such a fail point for logging into an mmo.

    If you can see "\Program Files (x86)\Steam\steamapps\common\Zenimax Online\Launcher\Bethesda.net_Launcher.exe" then you have the original Bethesda launcher. Shut Steam down and run it. Some people have said bypassing Steam disables ESO+ but it's working fine for me. The only difficulty is ZoS' brain damaged faux-security nonsense making you reauthorize your PC for the umpteenth time before the launcher becomes fully usable.

    If you do this on an account bought via Steam after November, 2016, the login will say the UserID does not exist, and if you purchased the game through Steam you need to log into the game through Steam.
    Edited by fishrobber on February 15, 2018 3:07PM
  • aaron.grimes13b14_ESO
    aaron.grimes13b14_ESO
    ✭
    Penguinfan wrote: »
    aaron.grimes13b14_ESO wrote: »
    VexingArcanist wrote: »
    Penguinfan wrote: »
    when the Steam posts are coming in in Chinese and Russian... you know it's bad

    I don't understand this reference. I can log in to EU just fine, so if there are complaints from countries outside NA it's because they are using NA servers, not because this is some world wide issue.

    I mean, you can live in North America and be chinese or russian...

    dude.. you and I are salty today...lol

    I mean, I take off a month a year to play games, watch twitch, and have no responsibilities.. Yeah, I'm a little saltie.
  • SinNoAria
    SinNoAria
    ✭✭
    TheRealPotoroo wrote: »
    Funkpirata wrote: »
    I can log in to EU server, but not NA. I'm also unable to log in to my account on the website, it won't let me reset password, and steam credentials log in gives 'page not found'. So I can't even put in a support request.

    @ZOS As stated previously, please provide steam users with an option to log in using the default launcher. Players who purchased the game through steam before the accounts were linked have this option, so it can't be that difficult to implement. I have run into this problem before, where steam issues mean I cannot log into the game at all, even though the game servers are up and other users are able to play fine. Steam is a convenient distribution network for game files, but it shouldn't be such a fail point for logging into an mmo.

    If you can see "\Program Files (x86)\Steam\steamapps\common\Zenimax Online\Launcher\Bethesda.net_Launcher.exe" then you have the original Bethesda launcher. Shut Steam down and run it. Some people have said bypassing Steam disables ESO+ but it's working fine for me. The only difficulty is ZoS' brain damaged faux-security nonsense making you reauthorize your PC for the umpteenth time before the launcher becomes fully usable.

    You have about a 24~48 hour grace period before your ESO+ will stop working.
  • chaz
    chaz
    ✭✭✭✭
    Thanks I was busy with my thread and was about to make one of these but then noticed the red banner at the top. Hope it gets fixed soon. PC/NA.Windows.
    FOR LORD DAGON !!!!!!!!!!
     *** Lord Dagon's Mythic Dawn (Eso Guild Dicord Invite link)
    >>>>> BETA Player In-Game Gift<<<<< ((((Chaz's Profile of 2013))))
    Those in power only have the illusion they are powerful, however in reality, those in power are only so because we allow them to be.

    ESO Beta Test Ultimate Question for control!
    Lord Dagon's Mythic Dawn Guild is now recruiting. Dailies, trials, Raids, Fun, Discord (required for staying on Crown), guild bank and so much more. Msg me or mail me in game @Chaz for invite. **See Link Here** ElderScrollsOnlineYouTube

    ElderScrollsOnline Purchase History April 17, 2017 through May 30th 2022 (Crowns,Upgrades, ESO Plus) = $5,610.38
  • SinNoAria
    SinNoAria
    ✭✭
    @ZOS_JessicaFolsom @ZOS.


    Will this issue possibly get you guys to fix the game so that it doesn't try to install the entire game twice through steam? Once through steam (old version), then once through the launcher? Either only have the launcher and relevant DLC files or keep the game up to date via steam.
  • VexingArcanist
    VexingArcanist
    ✭✭✭✭
    aaron.grimes13b14_ESO wrote: »
    VexingArcanist wrote: »
    Penguinfan wrote: »
    when the Steam posts are coming in in Chinese and Russian... you know it's bad

    I don't understand this reference. I can log in to EU just fine, so if there are complaints from countries outside NA it's because they are using NA servers, not because this is some world wide issue.

    I mean, you can live in North America and be chinese or russian...

    Uh...don't be "that" moron.

    Obviously the point someone is making is that "OMG it's a world wide issue there are people complaining in chinese and russian!!!!!!!"

    Cut the crap.
  • aaron.grimes13b14_ESO
    aaron.grimes13b14_ESO
    ✭
    VexingArcanist wrote: »
    aaron.grimes13b14_ESO wrote: »
    VexingArcanist wrote: »
    Penguinfan wrote: »
    when the Steam posts are coming in in Chinese and Russian... you know it's bad

    I don't understand this reference. I can log in to EU just fine, so if there are complaints from countries outside NA it's because they are using NA servers, not because this is some world wide issue.

    I mean, you can live in North America and be chinese or russian...

    Uh...don't be "that" moron.

    Obviously the point someone is making is that "OMG it's a world wide issue there are people complaining in chinese and russian!!!!!!!"

    Cut the crap.

    Calm down, kid. You're the racist, here.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Thank you to everyone who has provided info on this issue. To reiterate, this issue is only impacting our players on Steam. We're actively working with Steam to get this resolved as quickly as possible. Thank you for your continued patience.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Aeslief
    Aeslief
    ✭✭✭✭✭
    Danggit, happening to me now too. Keeps going back and forth between Can't Connect and Internal Error messages every time I try to restart the launcher.

    Likewise, PC NA on Steam.

    And I just bought Morrowind yesterday too. :'(
  • laracroft4sakn
    laracroft4sakn
    ✭
    ZOS_JessicaFolsom wrote: »
    Thank you to everyone who has provided info on this issue. To reiterate, this issue is only impacting our players on Steam. We're actively working with Steam to get this resolved as quickly as possible. Thank you for your continued patience.

    Any sort of ETC? I would say once it become a 12 hour issue perhaps you should share with the community your progress. Otherwise your "actively" is highly subjective. Plus I have to say the first line there; "To reiterate, this issue is only impacting our players on Steam. " When you say something like that and don't give an update on progress/status kind of seems like you are really saying. To reiterate, we are moderating our response because it only effects a select portion of our player base.. Just saying.
    Edited by laracroft4sakn on February 15, 2018 3:32PM
  • SinNoAria
    SinNoAria
    ✭✭
    ZOS_JessicaFolsom wrote: »
    Thank you to everyone who has provided info on this issue. To reiterate, this issue is only impacting our players on Steam. We're actively working with Steam to get this resolved as quickly as possible. Thank you for your continued patience.

    The way you say that makes it sound like you guys are considering Steam users as second class citizens. Which, maybe we are.
  • Bevik
    Bevik
    ✭✭✭✭
    Guess I have to start a char on my non-Steam account then...
  • Scootter
    Scootter
    ✭✭✭
    Dang I thought this would be fixed by today. I know a few people mentioned this but I wanted to give the info also.

    I get the error launching the normal way through Steam. If I switch to EU I can at least get to the character selection screen.

    My account was originally not made through Steam but I did link it. So I tried going straight to eso64.exe at steamlibrarylocation\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client and I was able to login and play characters.
  • Elsonso
    Elsonso
    ✭✭✭✭✭
    ✭✭✭✭✭
    SinNoAria wrote: »
    ZOS_JessicaFolsom wrote: »
    Thank you to everyone who has provided info on this issue. To reiterate, this issue is only impacting our players on Steam. We're actively working with Steam to get this resolved as quickly as possible. Thank you for your continued patience.

    The way you say that makes it sound like you guys are considering Steam users as second class citizens. Which, maybe we are.

    How did you get that out of what was said?
    ESO Plus: No
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • Ardan147
    Ardan147
    ✭✭✭✭
    Then how about giving us a way to access/change our ESO passwords so we can login without having to go through Steam, if the whole interface is borked. WE PAID FOR THIS SERVICE, WE SHOULD GET TO USE IT!!!!
    This creature called a songbird. What a devious creation! This winged nuisance erodes sanity with its incessant chirping. What a brilliant form of torture!
  • SinNoAria
    SinNoAria
    ✭✭
    BroScottcho wrote: »
    Dang I thought this would be fixed by today. I know a few people mentioned this but I wanted to give the info also.

    I get the error launching the normal way through Steam. If I switch to EU I can at least get to the character selection screen.

    My account was originally not made through Steam but I did link it. So I tried going straight to eso64.exe at steamlibrarylocation\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client and I was able to login and play characters.

    I've had to do this since Update 17 and now ESO+ is disabled since the grace period is over.
This discussion has been closed.