Internal Error

Camdan8504 · February 2018

It's about 6PM EST and I'm getting nothing but "Internal Errors" when I try to play. Anyone else having these issues? Have to say, I hate patch/update weeks.

Nestor · February 2018

I played the game for about 90 minutes this morning and did not have these issues. I was logging alts and doing crafting writs so lots of chances for the game to freak out.

So, have you tried to log in with No Addons? Or Updated your Addons?

@KingKobra

Camdan8504 · February 2018

Nestor wrote: »

I played the game for about 90 minutes this morning and did not have these issues. I was logging alts and doing crafting writs so lots of chances for the game to freak out.

So, have you tried to log in with No Addons? Or Updated your Addons?

@KingKobra

I just finished updating all my addons and removed out-of-date addons. I got in once, logged out to update addons, and now I can't get back in without an "internal error" occurring.

Mertica · February 2018

Yup, I played the game all afternoon, but right now I have the exact same issue when trying to LOGIN at start screen

PC NA

nldixon_ESO · February 2018

Same thing here. Was playing an hour ago, tried to log back in with the same issue.

Camdan8504 · February 2018

Mertica wrote: »

Yup, I played the game all afternoon, but right now I have the exact same issue when trying to LOGIN at start screen

PC NA

nldixon_ESO wrote: »

Same thing here. Was playing an hour ago, tried to log back in with the same issue.

Hooray! It's not just me. Oh, wait a minute. Dangit ZOS! You broke the things...

Prodigy_UA · February 2018

Same. Can't login to any megaservers (inc. PTS)

Aethereal'Golden · February 2018

Me too. Hope it will be fixed soon. Once I received a message about something wrong with Steam. But only once, then just Internal Error.
PC EU

Prodigy_UA · February 2018

looks like some problems with Steam %/
try run ..Steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\eso64.exe
also need run steam.exe too

StabbityDoom · February 2018

That doesn't work. Steam accounts won't let you get into the game that way.

commdt · February 2018

Prodigy_UA wrote: »

looks like some problems with Steam %/
try run ..Steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\eso64.exe
also need run steam.exe too

Tried this, but the game wont let me in

ZOS_JessicaFolsom · February 2018

Hi all, we're investigating and could use a bit more info.

Are you trying to log into PC-NA or PC-EU? And are you loading up the game via Steam or directly via the game launcher?

Thank you!

Marcus196604 · February 2018

Hi,
I had the same issue about 10 minutes ago.
Unable to login with the Internal Error message.
I play and launch on Steam PC EU server.
Steam account is linked to ESO.

But just now I was able to get into the game.
**EDIT**
I tried to quit the game, and I got in again, into the character.
However I must say that the login is taking much much longer than usual. Character load seems to be normal. But the game login is definably slower.

zsban · February 2018

I try to log on to PC-EU via game launcher, but have my eso account linked to my steam account. (so game does not ask for username/password)

EngineeringElf · February 2018

ZOS_JessicaFolsom wrote: »

Hi all, we're investigating and could use a bit more info.

Are you trying to log into PC-NA or PC-EU? And are you loading up the game via Steam or directly via the game launcher?

Thank you!

PC-NA via Steam. Since my account is linked to Steam it will not let me log in via the eso64.

jhnartb14_ESO · February 2018

I tried both na and eu and repaired my client. No luck.

bigzmey · February 2018

PC NA and EU via Steam, same issue.

Blackbriar_Thorn · February 2018

PC NA via Steam, also unable to log in.

Anatnem · February 2018

Also getting the same issue on both Steam linked PC-EU and PC-NA.

pauli133 · February 2018

Another PCNA/steam player who can't connect.

corrosion42 · February 2018

Same thing, unable to log into any server including PTS

ZOS_JessicaFolsom · February 2018

Thanks all, this issues does look to be to restricted to Steam users. We're investigating.

MajesticHaruki · February 2018

Steam PC-EU

Mertica · February 2018

I am loading up the ESO Client through Steam, as it gives an error when trying to open it by itself.

But yeah, Steam (PC) NA

Prodigy_UA · February 2018

try login via launcher (yep steam version) on any megaservers (inc. PTS) - failed
try directly run eso64.exe - success login in NA (don't try login on rest servers)

StabbityDoom · February 2018

ZOS_JessicaFolsom wrote: »

Hi all, we're investigating and could use a bit more info.

Are you trying to log into PC-NA or PC-EU? And are you loading up the game via Steam or directly via the game launcher?

Thank you!

PC - NA - and i tried it both ways, but the steam launcher is giving that error and the bethesda launcher doesn't let my steam account login (tells you to log in via steam launcher)

AlienatedGoat · February 2018

Steam PC/NA.

I did find a temporary workaround by launching ESO64.exe directly from the game files. Gotta put in username/password, and possibly an access code. This will only work if your ESO account wasn't created through Steam (if you're like me and had an account prior to Steam launch and linked it to Steam).

Arthavus · February 2018

Same problem here.

Steam account with Steam launcher, in NA server. but login in EU server is working OK.

bigzmey · February 2018

Was just able to logon to PC EU via Steam. Unfortunately, since I don't have characters there I can't play, but at least no error this time. PC NA still the same issue.

Drakkdjinn · February 2018

Buddy confirmed occurring for him: PC NA, steam launcher. Win 7 HP. No previous system updates applied since last successful login. XFINITY ISP Pacific

Camdan8504 · February 2018

Do you remember when you could play ESO? Pepperidge Farms remembers...