Internal Error

Merlin13KAGL

SinNoAria wrote: »

@ZOS_JessicaFolsom @ZOS.

Will this issue possibly get you guys to fix the game so that it doesn't try to install the entire game twice through steam? Once through steam (old version), then once through the launcher? Either only have the launcher and relevant DLC files or keep the game up to date via steam.

@SinNoAria , there is a workaround for that so you don't have to download/update/repair separately or twice.

• When you first purchase through Steam, let the game start the download, then pause it.
• This will create the steam game link and the directory structure for the main game (which is, in all other ways, identical, and does not need to be redundant).
• Delete any downloaded files and simply keep the top directory intact.
• Use mklink or similar program to create a directory junction to the location of the PC installation folder, pointing to "Zenimax"
  
• This will basically point the Steam download to the actual file location.
• Last thing is to change StateFlags value to 4 (This will tell Steam it's been downloaded and ready to go.)
  

chaz wrote: »

Thanks I was busy with my thread and was about to make one of these but then noticed the red banner at the top. Hope it gets fixed soon. PC/NA.Windows.

ClockworkCityBugs wrote: »

MadZod wrote: »

Why were Steam users restricted to only logging in through Steam? What good reason was there for that?

read my post above

Except your post above, @ClockworkCityBugs , ceases to be valid after two hours of gameplay. They could code it to require steam login for the first two hours, after that, it's completely unnecessary, as the game is paid and set in stone at that point.

If you want to autologin, great. But, past the 2 hour mark, you should be able to login and access from anywhere you have a valid login and a valid client.

Gprime31 wrote: »

aaron.grimes13b14_ESO wrote: »

Gprime31 wrote: »

aaron.grimes13b14_ESO wrote: »

This has been going on for too long. Going to uninstall and cancel my sub. Very little offered in a timeline as to when the problem will be solved and having this much downtime? Little stuff like this happens too often. It really is a shame.

it could just be Steams fault, ya know

Whose game is it? Who maintains the game?

Still if the middle man goes down...you get this. happened when steam got DDOS'd a few times before. 24 hrs is the record that i can remember

@Gprime31 you go through the middleman for the benefits they provide.

You launch through Steam to have access to Steam features (overlay, achieves, whatever). If you don't need access to those at a given moment, you should still be able to access the game, albeit without the Steam features.

When you buy a car from the dealership, they might give you free car washes for the first year (Steam benefit/feature).

If you're low on fuel at 3 am, you don't wait around for dealership to open so you can get permission. You simply head to the local gas station and continue using your vehicle as usual.

Steam servers and ZoS servers clearly exchange information. There is zero reason why one should not be able to use login credentials directly once they game/DLC/Crown purchases have been confirmed as valid.

chaz

@Merlin13KAGL , thanks for the great description but I really am fine. That day I logged in I played PvE and PvP all day until 9pm to which I left to go watch Stargate Atlantis and some movies. This morning I was able to log in via steam the normal way as usual and have full access to all my characters and eso+ acc sub.

That said, If I see anyone on steam post issues I'll direct them to your work. Thanks ;-)

Merlin13KAGL

chaz wrote: »

@Merlin13KAGL , thanks for the great description but I really am fine. That day I logged in I played PvE and PvP all day until 9pm to which I left to go watch Stargate Atlantis and some movies. This morning I was able to log in via steam the normal way as usual and have full access to all my characters and eso+ acc sub.

That said, If I see anyone on steam post issues I'll direct them to your work. Thanks ;-)

Glad to hear it. Incidentally @chaz , I tagged you by mistake above regarding the reasoning for the require steam login.

Glad you're back up and running!

xxxvodnikxxx

!!! UPDATE
- FIXED by repair option, 3rd round repaired
-

---

Because thread at https://forums.elderscrollsonline.com/en/discussion/395910/the-steam-login-is-not-fixed-12-hours-and-counting#reply-anchor is from some nonsense reason closed, then I have to put reply over there.

Steam login is still NOT fixed!!
I dont know how long, but at min. from yesterday 17pm CET not working.. (its more than 24 hours ago)
- in my case launcher is missing play button - WTF?!

As a work-around works to start game manually btw..

But if nobody knows and he has eso+ membership, I am pretty sure you will refund him this membership, correct?
Ah, ofcourse not, because... *dont be rude*

BTW- also as well manual running launcher does not helps



It will be nice, if you will fix it ASAP..
thanks in advance

Steam run


manual run

SinNoAria

@Merlin13KAGL I'll try that next time.

@ZOS_JessicaFolsom

KreeVa wrote: »

ZOS_JessicaFolsom wrote: »

Hi everyone,

We've worked with Steam to make a few changes, and things are looking better. We are seeing Steam players successfully getting back into the game. We will continue to monitor progress with Steam, in an effort to ensure long-term improvements.

If you continue to experience difficulties at login, please restart your client. Thanks again for your patience.

Do any of us get any reparation for the loss of ESO+ while this issue was resolved?

Still no response and it has been over a day since I asked. I lost at least 2 days (I'm not counting DLC dungeons since I'd rather not do them when I'm not farming them so it is a positive there) of ESO+ as this issue has occurred since U17 came out. Several others have lost either more or less. If it will take a while to investigate, at least let us know. If we should just cancel our subs and switch to greener pastures, let us know. If you are still trying to decide what to do, at least let us know.

SinNoAria

@ZOS_JessicaFolsom
So still no response? All things considered, I'm seriously considering quitting and taking my friends with me seeing as how clearly ZoS doesn't care. 3-10 players is probably nothing to ZoS, but I see no reason to support a company like this.

Who knows though, maybe they are just being slow and will respond before I do leave and maybe they did say something elsewhere that I somehow missed.

Some of us were missing ESO+ for days. At least some of us couldn't even log in for days after the U17 patch.

Lokov

No steam
Cant login with character, after loading it drops me back to login screen and says that something wrong with connection
Connection is fine.

Solved by reboot. Wierd.

Elsonso

Lokov wrote: »

No steam
Cant login with character, after loading it drops me back to login screen and says that something wrong with connection
Connection is fine.

Solved by reboot. Wierd.

Well, one thing that a reboot does is get Windows to reset the network connection and the network stack that is associated with it, along with any malware software that might have decided to block a port that ESO uses.

lokipestilence

So I am trying to log into the NA server through the game purchased through Steam and cannot get in at all. Hope you fix the issue soon ZOS

Darauk

lokipestilence wrote: »

So I am trying to log into the NA server through the game purchased through Steam and cannot get in at all. Hope you fix the issue soon ZOS

I ran into this problem earlier today and was able to fix it by following the steps listed here:

https://help.elderscrollsonline.com/app/answers/detail/a_id/39334/kw/unexpected internal error has occurred

Now I am getting a connection timeout that I cannot fix.

jmcecilb14_ESO

Any chance steam players get to play? As an ESO+ user, it is annoying when two weekends in a row I can't login for extended periods.

uthandireb17_ESO

Necromancy!

It's happening again. EU server, Steam version. Taking the steps from the support page does nothing.

Isteris

Ok ZOS I have been more than patient over the last 2 years with recurring steam issues, I've waited for a fix and not bothered to complain but enough is enough now. I get you have legal agreements in place with third parties so you are unable to allow steam users to jump ship, but buy a copy from you guys is a con. Its time you made the base game free to all for 48 hrs, you would not loose a significant amount of money (treat it as a lost leader ) but it would give your player base choices.

On another note, you are adding insult to injury with your lack of information, how hard would it be to provide issue progress reports every 30 mins (in response to the ongoing issues the mega servers will be taken offline) it means nothing unless you tell us when and how long its likely to be off line and what you are hoping to achieve.

ZOS_Bill

As this is an older thread that has been reopened we will be closing this discussion. If you are experiencing the message "An Unexpected internal error has occurred" we recommend the troubleshooting in the help article below. You are welcome to start a new thread discussing this issue.

What do I do if I'm getting "An Unexpected internal error has occurred. Please contact customer service..." message when trying to login on PC?