Nelson_Rebel wrote: »ZOS_GinaBruno wrote: »
When we were first looking at the fixes that were getting implemented, we talked about wanting to include them for PC as well. However, when we took a closer look, the fixes (or in this case, rolling back the changes that were introduced with Clockwork) weren't something that applied to PC. That doesn't mean we aren't looking at issues that affect PC - these are actively being worked on, and will be included in a future patch.
Has there been discussions regarding conpensations to ESO+ subscribers on consoles?
I waisted 3 weeks of that with unplayable product as did MANY others and guess Xbox users are still waiting for rollback.
Ain't happy about this at all and still have the open ticket your servicedesk which has been heard nothing of.
Also It ain't this rollback fixes that much we are now back to normal crashes, lag and loading screens!
That though is still a lot better than the non functional product we had for weeks.
So what is ZoS official stand conpensations towards ESO+ subscribers?
Due to ZoS internal policy on the agreement we signed when first registering to play the game it includes wording saying compensation is not garunteed. And will be highly unlikely even with this type of problem
It'd be nice though. 1 month unplayable content is pretty bad
I see many requests for the ESO+ subs to be compensated.
What would make you whole in this arrangement? The reason I ask is what can they really offer us that makes you whole.
Issue: PVP Cyro not really playable at all. I agree with this general statement.
Ideas?
Free 1 month sub is the only thing I can think of that really makes sense. Though the other part of the game has been completely playable and I have been partaking in it so it makes the idea of a free month at least for me not make sense. If the complete game was not playable I would expect a 1 month sub reimbursement. This is of course not the case.
1500 extra crowns? More free Crown Crates?
I have a feeling no matter what ZOS offers(If anything), will not be enough for the majority of posters I read here everyday. I almost think that offering nothing is the safest choice. They loose some subs and the gain others.
I am going to continue to sub regardless. The fact that part of the game was not working is not cause for me to get upset. I am not saying that getting upset is wrong, this is just how I approach things with games. It is software and sometimes it does not work.
So really what is the answer to the questions, what can they really offer that would make players who are upset no longer upset and back to subbing and playing the game?
Girl_Number8 wrote: »I was told to put this here after they shut my post dwn in 2 seconds, lol.
What is with these loading screens? It's even worse now, I feel like I am staring into a boring screen saver. I even have that spinning logo haunting my dreams. Is there anything thing I can do to help this? I cleared my cache, power cycled, did ten jumping jacks before putting the plug back in, and insulted my neighbors kids twice. Anyone have anything that worked for them? Plz lmk thanx !
On every platform, yeah I know.
Xb1 first party hard drive, Ps4 first party hard drive, what's the point.
So what makes you whole then if you cannot play both PVP and PVE? What could they offer you?
I see many requests for the ESO+ subs to be compensated.
What would make you whole in this arrangement? The reason I ask is what can they really offer us that makes you whole.
Issue: PVP Cyro not really playable at all. I agree with this general statement.
Ideas?
Free 1 month sub is the only thing I can think of that really makes sense. Though the other part of the game has been completely playable and I have been partaking in it so it makes the idea of a free month at least for me not make sense. If the complete game was not playable I would expect a 1 month sub reimbursement. This is of course not the case.
1500 extra crowns? More free Crown Crates?
I have a feeling no matter what ZOS offers(If anything), will not be enough for the majority of posters I read here everyday. I almost think that offering nothing is the safest choice. They loose some subs and the gain others.
I am going to continue to sub regardless. The fact that part of the game was not working is not cause for me to get upset. I am not saying that getting upset is wrong, this is just how I approach things with games. It is software and sometimes it does not work.
So really what is the answer to the questions, what can they really offer that would make players who are upset no longer upset and back to subbing and playing the game?
ZOS_GinaBruno wrote: »
Further, we’re introducing a new failsafe that will force your load screen to drop after two minutes if it is only waiting on textures. This patch is currently with first party certification for testing; the patch for PlayStation 4 and PC/Mac will be published next Tuesday, November 28. The patch for Xbox One requires a bit more time with first party certification, and we’re targeting a publish during the week of December 4.
ZOS_GinaBruno wrote: »
When we were first looking at the fixes that were getting implemented, we talked about wanting to include them for PC as well. However, when we took a closer look, the fixes (or in this case, rolling back the changes that were introduced with Clockwork) weren't something that applied to PC. That doesn't mean we aren't looking at issues that affect PC - these are actively being worked on, and will be included in a future patch.
As an IT professional, you should know this issue would have been completely avoided through tests and continuous integration. That being said, PvP is broken since 2014. It is broken bi design, way before it turned into code. Finally, you should understand that this bug was not a show stopper and that fixing a bug has a price (revenues from fixing the bug idvided costs). It's not worth it. That's why they implemented a hack that no matters what loads after 2 minutes. You can really see the hack kicking in, cos sometimes the textures are not there and wont be there. That's more than enough.As an IT-professional myself I understand how hard and difficult it can be to find and fix a bug. I am also sure that you understand the gravity of the situation seeing that PVP is pretty much unplayable for a very big chunk of your playerbase. Therefore you must also underline that communication is key in this. What I think that most of us want (speaking for PC) is clear and meaningful communication about this issue. We want to hear that the entire developmentteam is working on finding and fixing the bug. Developers need to be reassigned from building nice-to-haves and new content to fixing the game-breaking loading screens in Cyrodiil.
I see many requests for the ESO+ subs to be compensated.
What would make you whole in this arrangement? The reason I ask is what can they really offer us that makes you whole.
Issue: PVP Cyro not really playable at all. I agree with this general statement.
Ideas?
Free 1 month sub is the only thing I can think of that really makes sense. Though the other part of the game has been completely playable and I have been partaking in it so it makes the idea of a free month at least for me not make sense. If the complete game was not playable I would expect a 1 month sub reimbursement. This is of course not the case.
1500 extra crowns? More free Crown Crates?
I have a feeling no matter what ZOS offers(If anything), will not be enough for the majority of posters I read here everyday. I almost think that offering nothing is the safest choice. They loose some subs and the gain others.
I am going to continue to sub regardless. The fact that part of the game was not working is not cause for me to get upset. I am not saying that getting upset is wrong, this is just how I approach things with games. It is software and sometimes it does not work.
So really what is the answer to the questions, what can they really offer that would make players who are upset no longer upset and back to subbing and playing the game?
@Defilted With respect, I have to disagree with you. You make the assumption that there is no pleasing the community because its unreasonable by nature and one cannot possibly make good with said community. That's both disingenuous and dismissive/overly apologetic of a clear failure on Zeni's part in their product.
While your suggestion of a free month is a logical/reasonable suggestion, it doesn't quite deliver. When customer service has had this degree of consistent breach of trust/delivery of service a company has to make a greater effort to recover the consumer's good will. Yes, I'm quite aware of the disclaimers that Zeni and every other online service has in their EULA, but that's just legal insurance vs being sued. You want to retain the loyalty of a consumer you have to prove worthy of it.
If your waiter kept bringing you the wrong order and just gave you a sullen apology and a free coke on your receipt, would you feel like you've been sincerely apologized to and valued as a customer? What if the waiter went out of his way to not only get your order right, but reached out to the manager and convinced him to give you the meal for half off and a coupon for half off your next visit? And on your next visit, they make every effort to do your order right, checking in with you to see if its all good and to your satisfaction.
Sure, some jerks would milk that for all its worth and try to get yet another discount, but the vast majority of people recognize it for what it is, a sincere effort to win back your goodwill and trust and will feel moved to let the incident be a bygone that was more than made up for. That's the key, more than made up for vs a sullen apology.
There is a pleasing of this community, and there are a lot of scrub twits who would repeatedly trash talk Zeni regardless. But there is a very real and long track record of failure on Zeni's part. Its because they did significant improvements over beta and the first year that I'm here now, they earned a 2nd chance with me.
Personally I don't blame the CS reps here on the boards, or even the majority of employees. I blame the management because what I see screams of understaffing and cutting corners to pad ceo bonuses and its repeatedly biting the product in the ass.
So you don't get upset over stuff like this and will continue to sub. With respect, that's your choice and Zeni should be very grateful there are people like you. However; how long can they rely on people like you absorbing the losses of people like me?
Who do you think represents a growing number of their consumers?
Yes, you're correct, some customers are never happy, but I'd say there are a lot more reasonable people just fed up with having their chains yanked and those are the ones Zeni should be concerned with losing. And what sort of impression do you think new players are getting out of this? Do you think they'll just keep resubbing with your philosophy or are they more likely to move on as they encounter these problems? New players matter, keep losing them and your player base slowly erodes to nothing and when populations plummet games die. So again, with respect, you should be hoping they do hand out something.
Is a single month's sub being enough? Honestly? No. Its a gesture, but a relatively minor one like the free coke in the example above.
But that doesn't mean they can't possibly make up for it. A month's sub and 1500 extra crowns? Better. A month's free sub and 3k crowns and 10 crown crates? Ok, now that's a sincere effort.
But this is what I would honestly rather see;
I'd rather see them see them push out a notification that they squashed the bug today and hired 50 new employees in response to a recognition that their current staffing practices are failing them. No crowns, no crates, no free month, just a commitment to a reliable product and stop the *** cutting of corners with constant understaffing. I'm happy to pay the sub, but not if they're going to constantly mismanage the product and waste my time while doing it.
jaschacasadiob16_ESO wrote: »As an IT professional, you should know this issue would have been completely avoided through tests and continuous integration. That being said, PvP is broken since 2014. It is broken bi design, way before it turned into code. Finally, you should understand that this bug was not a show stopper and that fixing a bug has a price (revenues from fixing the bug idvided costs). It's not worth it. That's why they implemented a hack that no matters what loads after 2 minutes. You can really see the hack kicking in, cos sometimes the textures are not there and wont be there. That's more than enough.As an IT-professional myself I understand how hard and difficult it can be to find and fix a bug. I am also sure that you understand the gravity of the situation seeing that PVP is pretty much unplayable for a very big chunk of your playerbase. Therefore you must also underline that communication is key in this. What I think that most of us want (speaking for PC) is clear and meaningful communication about this issue. We want to hear that the entire developmentteam is working on finding and fixing the bug. Developers need to be reassigned from building nice-to-haves and new content to fixing the game-breaking loading screens in Cyrodiil.
jaschacasadiob16_ESO wrote: »As an IT professional, you should know this issue would have been completely avoided through tests and continuous integration. That being said, PvP is broken since 2014. It is broken bi design, way before it turned into code. Finally, you should understand that this bug was not a show stopper and that fixing a bug has a price (revenues from fixing the bug idvided costs). It's not worth it. That's why they implemented a hack that no matters what loads after 2 minutes. You can really see the hack kicking in, cos sometimes the textures are not there and wont be there. That's more than enough.As an IT-professional myself I understand how hard and difficult it can be to find and fix a bug. I am also sure that you understand the gravity of the situation seeing that PVP is pretty much unplayable for a very big chunk of your playerbase. Therefore you must also underline that communication is key in this. What I think that most of us want (speaking for PC) is clear and meaningful communication about this issue. We want to hear that the entire developmentteam is working on finding and fixing the bug. Developers need to be reassigned from building nice-to-haves and new content to fixing the game-breaking loading screens in Cyrodiil.
LiesandEther wrote: »I love how noone is paying the least bit of attention. There is not going to be a "fix". They are going to just roll back to the previous pipeline that was in place before the CWC patch.
XBox wont recieve the rollback until Mon Dec 4th.