Main Thread for Long Loading Screens

Buffler

HatchetHaro wrote: »

I'm just absolutely appalled at the sheer amount of toxicity in this thread, especially about the long turnaround time for a fix, demanding compensation, ESO+ subscription cancelling threats, and overall dev bashing.

Look, I typically like to lambast ZOS's practices as well up until about a month ago. Their lack of communication and transparency and perceived ignorance back then made me a very salty player. But now, while they still have a lot of work to do to fix their relationship with the players and improve their game, I have nothing but praise for their efforts to at least show that they care. They're no AAA compamy, but they're trying.

Here's the thing: they're probably not going to discuss compensation until they have implemented a fix and made sure it is stable and playable. They aren't benevolent divines that can grant any sort of "compensation" you demand from them. They're not some game developer slaves here to do your will.

I understand and completely agree that some form of compensation is needed, but you guys really should give them some time first to finish the fixes and discuss that stuff internally. They will put out an announcement for it if they decide on one. It is okay to request compensation and make suggestions on how you would like it to be, but it is not okay to demand it like you own the place.

I am a paying customer and have every right to demand anything i choose. Just as zos has every right to refuse said demands.

Miswar

HatchetHaro wrote: »

I'm just absolutely appalled at the sheer amount of toxicity in this thread, especially about the long turnaround time for a fix, demanding compensation, ESO+ subscription cancelling threats, and overall dev bashing.

Look, I typically like to lambast ZOS's practices as well up until about a month ago. Their lack of communication and transparency and perceived ignorance back then made me a very salty player. But now, while they still have a lot of work to do to fix their relationship with the players and improve their game, I have nothing but praise for their efforts to at least show that they care. They're no AAA company, but they're trying.

Here's the thing: they're probably not going to discuss compensation until they have implemented a fix and made sure it is stable and playable. They aren't benevolent divines that can grant any sort of "compensation" you demand from them. They're not some game developer slaves here to do your will.

I understand and completely agree that some form of compensation is needed, but you guys really should give them some time first to finish the fixes and discuss that stuff internally. They will put out an announcement for it if they decide on one. It is okay to request compensation and make suggestions on how you would like it to be, but it is not okay to demand it like you own the place.

Please try to understand the work that is being put into their continuing development of ESO, and please show a little respect.

Do you play any console PvP as main thing in the game? If not than well go check it.

To be honest people here have been suprisingly friendly towards ZoS and have kept patience regarding how 200% non-functional it is in more ways than 1.

Just try it if you can on console.... if you find any enjoyment out of it than it is safe to say we just disagree.

Anyways have a nice weekend.

Elsonso

Jade1986 wrote: »

EU PC

Been in cyro 10 minutes and tried teleporting to group, 5 minute load screen. Seriously, it is just getting worse and worse and everyone knows it, is this really the PR nightmare you guys want? Broken xbox , broken sony, pc almost broken since cwcu pdate.....

You do realize that this is why they are fixing it, right? Fix was done last week. Sounds like they were able to rush it though Sony approval, despite the holiday, but not Microsoft. PS4 gets it Tuesday. XBox gets to wait.

Apache_Kid

HatchetHaro wrote: »

I'm just absolutely appalled at the sheer amount of toxicity in this thread, especially about the long turnaround time for a fix, demanding compensation, ESO+ subscription cancelling threats, and overall dev bashing.

Look, I typically like to lambast ZOS's practices as well up until about a month ago. Their lack of communication and transparency and perceived ignorance back then made me a very salty player. But now, while they still have a lot of work to do to fix their relationship with the players and improve their game, I have nothing but praise for their efforts to at least show that they care. They're no AAA company, but they're trying.

Here's the thing: they're probably not going to discuss compensation until they have implemented a fix and made sure it is stable and playable. They aren't benevolent divines that can grant any sort of "compensation" you demand from them. They're not some game developer slaves here to do your will.

I understand and completely agree that some form of compensation is needed, but you guys really should give them some time first to finish the fixes and discuss that stuff internally. They will put out an announcement for it if they decide on one. It is okay to request compensation and make suggestions on how you would like it to be, but it is not okay to demand it like you own the place.

Please try to understand the work that is being put into their continuing development of ESO, and please show a little respect.

Please try to understand that PvP is unplayable and PvE content forces you to re-log multiple times per hour for some people on console. I don't think you appreciate how bad this issue is for some of us. I wish you were half as mad at the people who broke the game that you are for people writing words on a message board.

LittlePinkDot

I noticed something about the infinite loading screen. Ps4 NA server. When I try to go to a main town I can see the icon for voice chat and can hear the people that are there, as if I in fact did successfully get there, but the loading screen just doesnt go away. Then when I restart the game, I will be where I wanted to go, not back at the shrine I had left from.

Willard

PS4 NA Regular
I get the never ending loading screen mostly when I travel to someone in my Group. However, it happens randomly anytime I travel via, map, player, or way shrine. I get at least 5-10 a day, depending on how many hours it takes me to get too frustrated and switch to another game. At least once a day I will get a full blue screen crash when traveling. Reloading the game seems to put me in the place I was originally trying to travel to. So, I get to where I was traveling, but never come out of the loading screen.

Hope a fix is in the near future--as this is quite frustrating:)

Taysa

HatchetHaro wrote: »

I'm just absolutely appalled at the sheer amount of toxicity in this thread, especially about the long turnaround time for a fix, demanding compensation, ESO+ subscription cancelling threats, and overall dev bashing.

Look, I typically like to lambast ZOS's practices as well up until about a month ago. Their lack of communication and transparency and perceived ignorance back then made me a very salty player. But now, while they still have a lot of work to do to fix their relationship with the players and improve their game, I have nothing but praise for their efforts to at least show that they care. They're no AAA company, but they're trying.

Here's the thing: they're probably not going to discuss compensation until they have implemented a fix and made sure it is stable and playable. They aren't benevolent divines that can grant any sort of "compensation" you demand from them. They're not some game developer slaves here to do your will.

I understand and completely agree that some form of compensation is needed, but you guys really should give them some time first to finish the fixes and discuss that stuff internally. They will put out an announcement for it if they decide on one. It is okay to request compensation and make suggestions on how you would like it to be, but it is not okay to demand it like you own the place.

Please try to understand the work that is being put into their continuing development of ESO, and please show a little respect.

The only demand I'm making is a stable game where I'm not spending 3/4 of my time logged in staring at a loading screen. And if that's not fixed, why should I continue to pay a subscription?

This has been an issue for 2 years. It's just a lot worse now. How much more patient do you expect people to be? When is it acceptable in your mind for people to run out of that patience and to say "No more money until this is fixed"?

Barbaran

HatchetHaro wrote: »

I'm just absolutely appalled at the sheer amount of toxicity in this thread, especially about the long turnaround time for a fix, demanding compensation, ESO+ subscription cancelling threats, and overall dev bashing.

Look, I typically like to lambast ZOS's practices as well up until about a month ago. Their lack of communication and transparency and perceived ignorance back then made me a very salty player. But now, while they still have a lot of work to do to fix their relationship with the players and improve their game, I have nothing but praise for their efforts to at least show that they care. They're no AAA company, but they're trying.

Here's the thing: they're probably not going to discuss compensation until they have implemented a fix and made sure it is stable and playable. They aren't benevolent divines that can grant any sort of "compensation" you demand from them. They're not some game developer slaves here to do your will.

I understand and completely agree that some form of compensation is needed, but you guys really should give them some time first to finish the fixes and discuss that stuff internally. They will put out an announcement for it if they decide on one. It is okay to request compensation and make suggestions on how you would like it to be, but it is not okay to demand it like you own the place.

Please try to understand the work that is being put into their continuing development of ESO, and please show a little respect.

as someone who has paid for the base game, morrowind and ESO+, i DO have the right to complain about a broken product.
i play to pvp, that is whats fun for me. a large portion of theyre game (cryodiil) is unplayable right now, from a patch that went live with this issue.

Jade1986

HatchetHaro wrote: »

I'm just absolutely appalled at the sheer amount of toxicity in this thread, especially about the long turnaround time for a fix, demanding compensation, ESO+ subscription cancelling threats, and overall dev bashing.

Look, I typically like to lambast ZOS's practices as well up until about a month ago. Their lack of communication and transparency and perceived ignorance back then made me a very salty player. But now, while they still have a lot of work to do to fix their relationship with the players and improve their game, I have nothing but praise for their efforts to at least show that they care. They're no AAA company, but they're trying.

Here's the thing: they're probably not going to discuss compensation until they have implemented a fix and made sure it is stable and playable. They aren't benevolent divines that can grant any sort of "compensation" you demand from them. They're not some game developer slaves here to do your will.

I understand and completely agree that some form of compensation is needed, but you guys really should give them some time first to finish the fixes and discuss that stuff internally. They will put out an announcement for it if they decide on one. It is okay to request compensation and make suggestions on how you would like it to be, but it is not okay to demand it like you own the place.

Please try to understand the work that is being put into their continuing development of ESO, and please show a little respect.

If they really were concerned, they would ahve addressed the issue way back when it started on pc in cyro. Then maybe they would have had a good orientation point as to where to start. Instead they let it fester for years and then it hits console 100 times worse and now everyone is suddenly in panic mode because it is so, so, SO much worse across the board now.

chabala

Playing on original PS4, NA servers, stock hard drive.

Always timing out when trying to do wayshrine to wayshrine transport on Auridon. Haven't tried other places, this is frustrating enough.

After quitting and reentering the game, I'm at the destination wayshrine. But this is too gamebreaking to play much.

LadyLethalla

I already responded to this thread, but after not having a load screen for ages, I had two this morning within half an hour (this is 3 hours ago, as I write this). PS4 Pro, out of the box. I haven't played all that much lately (because Skyrim VR), but I was in VMA for about 5 hours yesterday and had no loading screens.
I was not in Cyrodiil when these occurred this morning.


Also at the time (3 hours ago) I was getting about 4 second lag, which would not have been on MY side, since my local network is not stressed at that time (since everyone is getting up to go to school/work).

Elsonso

I was claiming my free mount and Brassilisk pet, and arranging for a free Crown Crate. I guess these infinite loading screens are all in Cyrodiil and other non-overworld places? In the hour or two I was in the game, there were a ton of people (Vulkel Guard, Vivec, Daggerfall, Khenarthi's Roost) and no long loading screens.

Nelson_Rebel

I really hope the old Pipline is working correctly when they fix this tuesday.

I have lots of patience and I'm 100% appreciative of the communication from ZoS here (as you can see from my previous posts) But the dev team needs to be coming in strong after this debacle.

Otherwise I'll have to cease all funding into ESO which at this point wouldn't be hard to do since I can't enjoy anything ingame anyway without being stuck in an infinite load screen. I'd rather continue enjoying what ESO has to offer but serious Quality Assurance and attention needs to be spent on this for customer services sake. This is one of the few things that can actually kill a games population and revenue. I.E. People are unable to play, means they stop logging in and they don't put any money into playing.

This is more than bad PR guys.

Reigningpain

Just want to put in my info:

1. NA server
2. PS4 pro w/ stock 1 TB hard drive. Latest update on PS4 (hardwired not using wi-fi: Netgear w/ latest updates). Internet settings updated proxy server settings for better upload and download speeds (using Google currently).
3. Fast Travel was initially the problem starting in Al'Akir w/ infinite load times and then worsened to include fast travel anywhere, entering/exiting dungeons etc...). Now is locking up randomly as well.

Hope you fix this soon as this is getting so bad I can hardly play. I mean infinite load every other fast travel? really?? Then the lock up??? All I have to say to that is, "Glorf!"

I may not be long for this game as I just started playing 2 months ago, despite loving it, I can't reset every 10-20 minutes, that's ridiculous, especially in the midst of a dungeon, that one really hurts.

Reigningpain

ZOS_GinaBruno wrote: »

Hey everyone,

We’d like to explain what happened to cause the recent issue with long loading screens, and what we’re doing to make sure it doesn’t happen again. The source of the long loading screens came down to a bug we introduced in the Clockwork City DLC.

So, what was the bug? In Update 16, we added in a new system that refined the character texture loading pipeline as part of our ongoing effort to increase performance and framerate in high-intensity situations (such as in Cyrodiil and densely-populated cities). Unfortunately, this new pipeline was causing some character textures to get lost, which was causing the load screen to never drop because there were still textures that need to be loaded.

While we continue to work on fixing this issue fully, we’re going to be making two changes to an upcoming incremental patch. First, we’re going to be reverting to the old pipeline which doesn’t have this issue, but may affect how quickly you see other characters loading in (this will essentially be the same as it was before Clockwork City). Further, we’re introducing a new failsafe that will force your load screen to drop after two minutes if it is only waiting on textures. This patch is currently with first party certification for testing; the patch for PlayStation 4 and PC/Mac will be published next Tuesday, November 28. The patch for Xbox One requires a bit more time with first party certification, and we’re targeting a publish during the week of December 4.

In the future when we have a more permanent fix, we plan to re-enable the new pipeline because it makes for better game performance, but when we do that, we’ll be adding the equivalent of a switch on our side that we can turn off (to fall back to the old system) if we see these kinds of issues crop up again, rather than make you wait for another patch.

We sincerely apologize for the disruption this has caused, and we will endeavor to make sure that problems like these aren’t introduced in the future when adding new systems or making performance enhancements.

Whoops!!!

My humble apologies to ZOS, I missed the above post.

@ZOS Thank you for your explanation and hard work.

@GinaBruno the info update is very appreciated, thank you.

I would retract my previous statement, unfortunately I am new to the board and not sure how to do this, DOH!

I look forward to the update Tuesday.

Warm regards.

lazerlaz

I left for Thanksgiving and haven't played. Just got back and it's literally gotten worse. It's not just PVP anymore, it's tamriel too. Anywhere I teleport I hold my breath hoping I don't have to close app.

How the heck did they let this happen? I have no trust in this company anymore.

Nelson_Rebel

lazerlaz wrote: »

I left for Thanksgiving and haven't played. Just got back and it's literally gotten worse. It's not just PVP anymore, it's tamriel too. Anywhere I teleport I hold my breath hoping I don't have to close app.

How the heck did they let this happen? I have no trust in this company anymore.

Pseudo fix is coming tuesday

Lambdacode

Hi, I'm new to the forum, just asked for a new invitation as mine was one y.o.
I experienced many log-offs and infinit loading screens in the last two and a half months (I had the game for one year but never been able to play it before), sometimes even ten in an hour, and reinstalling it (twice) didn't help. At first I thought it was a connection problem on my end, but after running some tests I noticed it definitely wasn'the the case.
What is interesting is that, depending on the updates, the logoffs were more or less common.
Moreover, the funny thing is that in the last 5 days I didn't experience ANY log-off or crash of sort, which makes me think that either they fixed my problem somehow or that the log offs were because of the number of people playing the game. If so they should at least upgrade their servers and use a better path (if that''s possible), since I'm from northern Italy and not so distant from the EU server...

AnviOfVai

It's rather amusing, I have been off ESO since this problem started, which was 2 weeks ago? Only popping on to see how many people in Cyrodiil were attempting to play. The fix is happening on Tuesday but I'm probably going to have to install the update so I won't be able to play, as I'm at work all day. I'm out on Wednesday doing a toning exercise class, Thursday, is the only day I will have to finally get back into PVP. I am also working everyday of the week until Friday when I am on a Relaxing Spa day. So Busy week, and hardly no PVP. I can't wait for it to be back up though, I miss my fix.

ADarklore

Well, it appears my earlier post reporting not having experienced any long loading screens in open world were incorrect... shortly after making the comment I experienced TWO complete game lockups right after wayshrining and another never-ending load screen while entering the Mages Guild in Elden Root.

BladedMischief

I've posted here a lot about this issue. But it seems to be stopping and starting.
I could play for hours without a single long load screen. But the second I got near a wayshrine, or even dared to look at a writ board; I was thrown into a long load screen. Which ended with me having to force a restart on the game. And even after that; now this happened last night several times;-
I would restart the game. And the second my character spawned in (after 2 minutes of not being able to see her but still being able to move) I would be dropped into another load screen. Which again, ended with me having to restart the game.
Recently, I was running in Cyrodiil to complete all the quests for Tamriel Hero (I got it, yay!) and every time I completed a quest, a load screen would start and I'd have to restart! Now, as we know; restarting the game in Cyrodiil leads to you being dropped back into the location you were in prior to joining Cyrodiil; which led to another load screen when trying to get back into Cyrodiil!
I was honestly starting to lose any hope of these load screens ever ending. So for the last few days; I've just been logging in to kill something for the crates and logging straight back out. Because I was encountering several load screens every couple minutes.
Didn't want to say it. But it is becoming unplayable. I'll keep trying, but wow. These load screens are insane.

GreenhaloX

I'll tell you what.. I have pseudo-anxiety every time I hit a wayshrine. Oh crap, am I going to get the infinite loading screen and have to close/reload or will it go through. Cool, it went through, or crap, loading screen again. Ok.. come on, what is it going to be this time? I'm ready to close app. Oh, it went through. Another wayshrine after wayshrines, again and again.. will it go through.. oh crap, close app and reload, again and again. This and the other times and place, aside from wayshrines, that the loading screen issue is occurring. Damn, I'm walking or riding along and hitting the loading screen issue. I'm getting it from entering and exiting doors and portal, getting it from just picking up a quest or talking to an NPC, or hitting a crafting table. Essentially, the loading screen issue hasn't discriminate.

On the latter, this disaster of a gameplay experience is making me reminisce or look back on those days prior to CWC when going through wayshrines were smoother and didn't have this debacle. You actually realize and appreciate this game and what the developers have done, when the game is actually working right. Oh sure, there were loading screens here and there, but it would still go through. You may have to close app and reload, but it was not so much. There were other blue screens and other crashes as reoccurring, but one should be able to appreciate this game much more, once this issue is fixed (hopefully, as expected during this week's patch and maintenance and not unintentionally pushing out another issue or issues.. good lord.)

PocketAces13xb

Xbox One - NA - Internal hard drive - wired internet
I honestly don't understand how people can have ZOS's back anymore. I did the daily random normal on both my characters last night and each time after finishing the activity, being removed from group, I got stuck in an infinite load screen that made me quit the game and restart just to get into Grahtwood. So I decide to just try to collect skyshards in Bangkoraii instead, which also infuriated me with nonstop infinite load screens causing me to quit the app and re-open just to wayshrine load. I figured since I had to deal with them anyway, why not try Cyrodiil? For the first time in almost two weeks I go into Vivec. After 5 attempts at using the transit to our keeps, getting stuck in infinite load screens, closing the app, opening it again, going into the campaign, traveling into Cyrodiil, and then getting stuck again I just turned off my Xbox.

This is honestly ridiculous @ZOS_GinaBruno . [snip] I have ESO+, I like playing PVP. Instead, since Cyrodiil is currently broke AF, I decide to do some daily randoms, skyshard hunt, try a pledge... [snip]

[Edited for bashing/profanity]

Apache_Kid

GreenhaloX wrote: »

I'll tell you what.. I have pseudo-anxiety every time I hit a wayshrine. Oh crap, am I going to get the infinite loading screen and have to close/reload or will it go through. Cool, it went through, or crap, loading screen again. Ok.. come on, what is it going to be this time? I'm ready to close app. Oh, it went through. Another wayshrine after wayshrines, again and again.. will it go through.. oh crap, close app and reload, again and again. This and the other times and place, aside from wayshrines, that the loading screen issue is occurring. Damn, I'm walking or riding along and hitting the loading screen issue. I'm getting it from entering and exiting doors and portal, getting it from just picking up a quest or talking to an NPC, or hitting a crafting table. Essentially, the loading screen issue hasn't discriminate.

On the latter, this disaster of a gameplay experience is making me reminisce or look back on those days prior to CWC when going through wayshrines were smoother and didn't have this debacle. You actually realize and appreciate this game and what the developers have done, when the game is actually working right. Oh sure, there were loading screens here and there, but it would still go through. You may have to close app and reload, but it was not so much. There were other blue screens and other crashes as reoccurring, but one should be able to appreciate this game much more, once this issue is fixed (hopefully, as expected during this week's patch and maintenance and not unintentionally pushing out another issue or issues.. good lord.)

Pretty much this. I'm afraid to bring my characters to any populated city for fear of being hit with a load-screen while running as I seem to get stuck in those 75% of the time when they crop-up. Trying to grab the undaunted dailies is a nightmare as I am forced to go to these overcrowded cities that force me into an infinite load-screen multiple times to grab the quests. This is by far the worst performance I've ever experienced on ESO and that is really saying something considering the **** that we have put up with on Xbox.

Sandman929

I would like compensation in the form of ZOS revisiting their FA methodology, particularly on consoles (if there is any actual testing done currently).

kylewwefan

Is the maintenance tomorrow supposed to fix the game?

Jade1986

kylewwefan wrote: »

Is the maintenance tomorrow supposed to fix the game?

"supposed to" being key. They are just reverting to before the performance updates. That MAY fix it for console , but wont do anything for pc.

Miswar

kylewwefan wrote: »

Is the maintenance tomorrow supposed to fix the game?

Yes and no. The game will be rolled back to earlier Cyrodiil loading screens and lag.

Assuming that is even happening...

Hurtfan

Is it the 28th yet?

Would've been nice if this issue was solved before the Thanksgiving break, but oh well....

PvP is sooooo annoying rn

I don't cry a lot about this kind of stuff but whomever is paying for ESO+ should be compensated in one way or another. It's to the point where I feel stupid for paying for it.

RobDaCool

Nelson_Rebel wrote: »

lazerlaz wrote: »

I left for Thanksgiving and haven't played. Just got back and it's literally gotten worse. It's not just PVP anymore, it's tamriel too. Anywhere I teleport I hold my breath hoping I don't have to close app.

How the heck did they let this happen? I have no trust in this company anymore.

Pseudo fix is coming tuesday

Unless you're on the Xbox One.