Maintenance on ESO Megaservers - 9/14/16 @ 2:00pm EDT [COMPLETE]

UltimaJoe777

Creezy wrote: »

This is unacceptable. Period. I am not a Beta-tester - I actually put some $$$ into this game. Still I feel treated like one.

No matter what the ZOS fanboys say in this forum - this is unacceptable.

And the fact you say fanboy labels this post entirely as hate with no merit or credibility.

Jailbirdy

...rollbacks..... there goes my unlimited D-Wax harvesting....hope I get to keep all 4487 of them.

Schemering

ZOS_GinaBruno wrote: »

PC EU is back online! Thanks so much for your patience.

thank you for updates
<happy customer; u did great in communicating this downtime it was very easy to get the centralised most recent info:)

DARKNESSCHAINED

I'd love to say that I've never seen so much complaining and trash talk in one forum, but I'd be lying. And everyone would know it.

AzuraKin

beattle wrote: »

jircris11 wrote: »

beattle wrote: »

ZOS_GinaBruno wrote: »

No exact time for completion, but expect it to be at least a couple hours. Sorry, guys. We're going to try and get you back in as soon as possible.

I call bul*hit! You say this every time, and the lemmings you have here supporting you keep falling for it. This has been happening for months, with the same responses, yet, during this time you have done nothing to actually fix the problem that is causing it. I said last month, once the sub I paid for is expired, I am done unless you fix what is causing this constant downtime. You have not.

Keep feeding people garbage, eventually they will get sick of it.

and i commented on that post too, if you dislike that they are actually fixing the issue then stop paying for sub and be quiet. no one cares that you think you are owed anything. As for this being the "same" issue as last month like you claim it could be or it could be something else. we do not know what is causing the issues only ZOS knows. I -do- know how ever that running a mmo is not as easy as most of the people n here think it is.

And what exactly have they fixed? Since subbing, it is the same thing, constant downtimes, for one reason or another, yet, they keep happening. How do YOU know it is NOT the same issue as last month? As I stated, once my sub is expired, I will indeed stop paying and go back to my other game. However, since I have paid in ADVANCE, I am OWED for what I have paid for. I have played many MMO's, and none I have played have ever gone down this frequently. It is people like you that tell people to be quiet for demanding something they have paid for, to be actually fixed, is the problem with the world we are living in. No accountability, only excuses for ineptness.

note: also no other game has pioneered a completely new way of running servers. most of those games you talk about you pick a server and you stuck on that server.

rhapsodious

WillhelmBlack wrote: »

ZOS_GinaBruno wrote: »

PC EU will be brought back online in just a few moments. Testing for all NA realms is still in progress.

If this isn't good customer support I don't know what is. I mean the server broke, they're fixing it, they're telling us what's going on. What else do you need? A refund? GTFO cry babies. Do you cry this much at Pizza Hut?

A lot of people aren't mad about the customer support. I think Gina, Jessica, Kai and anyone else who regularly posts on the forums are doing a great job of communicating as of late, given how tied their hands must be on a lot of matters.

To use your food service analogy, let's say you've been going to this chain that makes the best *** mac and cheese you've ever had. It's so good. You go there every week.

Then, one day, upper management decides to replace the real cheese with Cheez Whiz.

Reasonable people wouldn't be mad at the server, the kitchen, hell, maybe not even the restaurant manager. They'd certainly voice their concerns to the aforementioned, but they know it's not like the server siphoned off all the delicious real cheese and stuffed it with Cheez Whiz, laughing maniacally. But it's corporate they need to get to.

While some people are (unduly, imo) mad at the employees at Zeni or blaming them for their problems, the people who are saying that it's their infrastructure that's a problem are generally being quite understanding of the humans behind the screen, and I think are correct. I hope they are able to allocate some of their budget to fixing the problems and get us back in game as much as possible.

UltimaJoe777

tat2mano wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

Dont twist his words,he is right,
if ZoS would do a decent job or hire decent techs these problems what occur now wouldnt happen (this frequently s they do).

He twisted nothing. You people are overreacting. I honestly have not heard of there being a rollback issue for a good while now.

robskij

Anyways, It's always good entertainment to read these rants while the servers are down (20 pages in 1.5 hrs!). Thanks all haters and lovers for the flood of rubbish, reading this makes time fly while waiting for servers..

Shad0wfire99

UltimaJoe777 wrote: »

Creezy wrote: »

This is unacceptable. Period. I am not a Beta-tester - I actually put some $$$ into this game. Still I feel treated like one.

No matter what the ZOS fanboys say in this forum - this is unacceptable.

And the fact you say fanboy labels this post entirely as hate with no merit or credibility.

He's not the one losing credibility in this thread.

UltimaJoe777

AyeshaBelladonna wrote: »

UltimaJoe777 wrote: »

AyeshaBelladonna wrote: »

ZOS_GinaBruno wrote: »

While we normally make every effort to give in-game notice when we're bringing a server offline, we wanted to expedite it in this particular case to prevent further loss of progress that some of you had already run into. Again, as mentioned earlier in this thread, we expect downtime to be at least a couple hours. We'll keep everyone updated in this thread.

While we appreciate what you were trying to do.... 5 more minutes delay to warn us wouldn't have made a difference for rollback but you have to understand how utterly frustrating it is to have been in the middle of a big fight, or a dungeon, or a trial, or mail, or any number of things you WOULD HAVE WAITED TO EVEN START with a little warning, and suddenly be disconnected. For a couple hours. with no idea where your character will even be when you come back. How many accounts will need inventory corrections now because of items stuck in limbo when they would have delayed sending that mail or listing in guild store oct when they went down? I know _I'VE lost stuff that way and it was never returned to me. Not cool ZOS, not professional.

Your character will be back to where they were after the servers went back online, as I suspect that is how far rolled back everyone will be. Would've been less professional to let people continue playing on a server not storing data by the way.

My point being though, that no-one KNOWS what we will be rolled back to. Nor do we know what consequences interrupted actions will have on the reboot. things i have in inventory for weeks that were in the middle of being sent may or MAY
NOT show up in my inventory OR the mail. As has previously happened to me. With a warning many potential issues could have been entirely avoided by simply giving us time to get ready for servers going down. now its not just a couple hours down time (which, really, how much progress can you REALLY make in 5 minutes? if its much you, sir, are a wizard and need to teach us these skills of wondrous character progression) but its opening themselves up to even more issues needing fixing per account for those of us caught in the middle of actions the server may or may not roll back for. _I_ have not had a roll back in the past 72 hours on my character, but the server going down very well may cost me items i will have to grind for all over again that i earned weeks ago.

You'd be surprised what a difference those 5 minutes could make.

Nysara

UltimaJoe777 wrote: »

Creezy wrote: »

This is unacceptable. Period. I am not a Beta-tester - I actually put some $$$ into this game. Still I feel treated like one.

No matter what the ZOS fanboys say in this forum - this is unacceptable.

And the fact you say fanboy labels this post entirely as hate with no merit or credibility.

You think you will be rewarded when you keep defending them? With current problems, you don't have your ESO to defend soon lol.

ZoS won't give anything to fanboys except more downtime and maintenance. So be happy.

Stardark

UltimaJoe777 wrote: »

Yeah and I can vouch for that lol oft times more in fact! However, if money is that tight they have no business subbing in the first place.

Yes you tell them how to spend their money! Good on you!

HOW DARE THE POOR PLAY ESO!!!!???!?!?!

UltimaJoe777

KingYogi415 wrote: »

How are any rollbacks OK?!

They're not, which is why they did what they did here to prevent more. I get people are uppity about no in-game warning but it's quite frankly a trifle in regards to the bigger picture, which is fixing it.

Asardes

Seems it's online now.

vyndral13preub18_ESO

DARKNESSCHAINED wrote: »

I'd love to say that I've never seen so much complaining and trash talk in one forum, but I'd be lying. And everyone would know it.

It is what you do on mmo forums. Generally to me it is a good thing. It shows your customers are active engaged and wanting things to improve.

ObsidianKaesken

elias.stormneb18_ESO wrote: »

Baranthus wrote: »

Popper1982 wrote: »

Don't be angry folks. They don't want the server to be down any more than you do. This is an MMO. You signed up for this.

Erm, no we didn't.

By accepting the Terms of Service you did.

And this person would be absolutely correct.

From: https://account.elderscrollsonline.com/terms-of-service#_EN_Toc_06
"ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

DarknessShallFall

Jailbirdy wrote: »

...rollbacks..... there goes my unlimited D-Wax harvesting....hope I get to keep all 4487 of them.

If you really have that many, I think I would slap myself and post it on youtube for all to see.

quickgloves

10 minutes feels like a lifetime. ZOS my wife is gone and so is my son. I have actual free time. And you ruin it. I love you yet hate you.

UltimaJoe777

CapuchinSeven wrote: »

UltimaJoe777 wrote: »

As I said before, *** happens, and this is NO FAULT of Zenimax.

Then who's fault is it mate? Because if it was any of our services or servers, THIS often you can be sure my director would be telling me it's my fault and MY job to get it working properly again.

The blame game is just a cop out. When things happen it's no one's fault unless they themselves were directly responsible. An issue like this? No one is at fault (Unless someone attacked the server but I doubt that).

Stardark

UltimaJoe777 wrote: »

dotlife wrote: »

I gotta say that I personally dont belive they are going to really truely fix it. This will remain unstable and the upcomming 'fix' will just plove the way for yet another soon to come fix. It seems like its spinning out of control. I am glad I dont have any money invested.

You honestly think they cannot fix a rollback issue? I can't even properly respond to that because it's beyond illogical. They run this game for a living, of course they can fix the issue. After all, not being able to would mean the game's literal demise.

Can't <> not going to.

They probably can (The actual IT techs are probably really good), but as with many companies a bodge is cheaper (So tech time is spent on other things).

Dotlife means he doesn't expect a permanent fix and that a few days down the line something related to this issue is going to crop up again and cause more problems. Given the issues of the last week or so I am inclined to agree with him.

UltimaJoe777

KingMagaw wrote: »

tat2mano wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

Dont twist his words,he is right,
if ZoS would do a decent job or hire decent techs these problems what occur now wouldnt happen (this frequently s they do).

+Agreed. Its obvious to me whoever in charge is incompetent with so much downtime and so little ever being fixed.

What's obvious is how many haters are on these forums. You only remain on said forums because Zenimax finds you amusing and they are extremely lenient on banning problem-causers.

Whomper360

Any idea when the NA server is back up?

Immortal_Dark410

Chaos0720 wrote: »

For all you people crying about refunds for ESO+. Just so you know, your $15 covers 720 hours (30 days x 24 hours). That is about approximately a $0.02 per hour refund. I bet if you got off your computers and walked around for like 10 minutes you could find a quarter and then you'd be refunded for 12 hours of downtime.

Just throwing it out there.

Yes it's frustrating when you can't do something that you thoroughly enjoy. But demanding refunds on something that is $0.02 per hour is just sad.

LOL

Chaos0720

Whomper360 wrote: »

Any idea when the NA server is back up?

Not soon enough. This damn thread is like a bad car wreck. I know I shouldn't be watching, but I cant turn away. XD

tat2mano

UltimaJoe777 wrote: »

Yeah and I can vouch for that lol oft times more in fact! However, if money is that tight they have no business subbing in the first place.

And who are you to judge over that?
I get "paid" every week from whats left after paying every bill,
and if i buy eso+ i need to eat less then i could normally.
Maybe thats also why people like me defend theyr own money harder then they defend the owner of some game they have,
a game they are paying for or have paid for once,
even if people never subbed,they are still paying costumers btw,
its not they got the game for free.

I saw more hate from you towards people legitly complaining in this thread then hate coming from people genuinly dissapointed that the server is/was down again.

UltimaJoe777

JungleBoot wrote: »

And yet again, an unofficial "update" thread that is essentially hijacked by non-essential posts. Please make an official thread that we can check --- not comment. All I want to do is read the Zenimax comments that matter.

Speaking of Non-essential comments:
Owning the DLCs would be nice. But, you are missing out on the craft bag which is a major "essential" and a slap in the face to players. It means we could all have infinite storage for crafting. They simply choose not to give it to us. And considering the amount of mats in the game that support all the crafting, we - the players - need this kind of storage.

When you click the Z it takes you to the first staff post. Click the arrows next to the Z in those posts to jump to the next or previous one!

antihero727

Why are they preventing rollbacks when we should rollback to pre 1.6

Iselin

If they don't tell us what caused this I'm going to go with the new stealth loot box code did it.

Jailbirdy

Whomper360 wrote: »

Any idea when the NA server is back up?

probably when the "Maintenance" is done....

BoudiccaStormborn

autumnsongbird wrote: »

I worked in software and system testing in two large companies [...]

I don't care how people justify or excuse it. Because their customer base is largely kids and young adults, they get away with murder. The companies I worked for would have fired people for such incompetency or would have bit the bullet and upgraded systems as needed if they were failing that consistently. We're just one big paying beta group to them. Prepaid in many cases with the multimonth subs. In pretty much every other business model the kind of downtime we have seen would cause a huge loss in consumer faith, in consumer loyalty and in business revenue. It would possibly even leave the company in dire straight.

Bolded accent mine, because that's pretty much the nail on the head. I do think that comments here are accurate and valid, but it's also important to remember that in the IT world you speak of, we're discussing development and/or maintenance done on what is usually a very strict contract. These companies are often either fined or lose incentives due to issues such as these.

Still, in that IT world or in the gaming IT world: When you mess up, your customers are going to look at you like you're incompetent.

autumnsongbird wrote: »

Think I'm exaggerating? What if you went to amazon, netflix, or whatever other business you might frequent and they were offline as much as we are down with 'maintenance' here? Well on those two the stocks would likely begin to take serious hits and you'd begin to see a slow and steady mass exodus of consumers. Here? Because the demographic is teens and young adult oriented? They get away with murder.

^^^