Maintenance on ESO Megaservers - 9/14/16 @ 2:00pm EDT [COMPLETE]

CapuchinSeven

UltimaJoe777 wrote: »

Do their jobs, THEN you can judge.

I do. Literally.

Our server load is likely has high as ESO.

Our resources are much lower and our uptime is 100% over the last three years.

ZOS likely don't even own their own data centers.

ajback_ESO

InfiniteGamer wrote: »

Cinbri wrote: »

I starting to think that forum QQing is full time job for some people.

Out of curiosity what does "QQing" mean? Not all that caught up on internet slang.

QQ is to resemble eyes with teardrops forming; QQing means to cry.

UltimaJoe777

CapuchinSeven wrote: »

ajback_ESO wrote: »

CapuchinSeven wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

You know what? Other games, GW2 and Warframe seem to manage it. You know what else? Companies with far less resources running far more critical services manage to do it.

IF this was once or twice you wouldn't (and in fact haven't) of heard a peep from me, but this is now becoming a constant feature.

Needing to bring down services over and over again because of problem after problem with no warning AND no real information to the customer about why this keeps happening is not doing your job.

I agree, I think you should become a network manager or systems admin and go to work for them! Show these professionals how its done! Mr. End User.

I am.

We have 100% up time over 3 years.

If our services go down, it's possible lives could be lost.

We do it with far far less money and resources than ZOS.

If our services fail, we run multiple redundancies, and our server load is likely as heavy as any MMO.


*very very slow clap*


Again, this is happening over, and over, and over again. Not every now and then, not once in a while. Over and over again.

Last I checked, barring RECENT downtime, it IS every now and then or once in awhile. Also it sounds like what you do is NOT entertainment-related so big difference right there.

Frankly, until you work with Zenimax you cannot possibly comprehend what they do or go through, no matter how good at your tech profession you are. That is why I and others understand what they must do. The question is, why don't YOU? Oh right, because it's easier to be a hater I suppose.

ladywillow15

InfiniteGamer wrote: »

Cinbri wrote: »

I starting to think that forum QQing is full time job for some people.

Out of curiosity what does "QQing" mean? Not all that caught up on internet slang.

It started out way back on Warcraft II, butthurt babies would rage quit, and back then you could pres ALT+Q+Q to immediately quit the match and game. People ended up telling whiny babies to "QQ or get better" etc.

Now-a-days you usually see it as an emoticon for crying eyes.

But in this context it's just code for nerd rage, basically.

Elmour0Fudd

ZOS_GinaBruno wrote: »

Update: All NA servers are currently being tested internally. PC EU testing is ongoing.

thank's for the update but still no approx. ETA,
am wondering why I did the 180 day eso might of been a bad move on my part

vyndral13preub18_ESO

Rohamad_Ali wrote: »

I'm about to freak out an push the Spock button .

I didnt even know there was a spock button.

ZOS_GinaBruno

PC EU will be brought back online in just a few moments. Testing for all NA realms is still in progress.

stomas1

Ive heard that fallout mmo is commin, if zos makin it then im not buying, zos should learn from blizzard customer support, they have way more players across battlenet n still manage to apologize for inconvenience, sorry ZoS but u r far behind

BoudiccaStormborn

Nysara wrote: »

That would make this the EMO game, right?

UltimaJoe777

Sophieous wrote: »

You need to compensate or refund eso+ members this is disgusting and ridiculous. Every company, gaming or not.

And i'm not even eso+. No way im buying it if you carry on like this

No they don't, because it's such a small loss it doesn't even matter. Why don't people get that? And I'm an ESO+ member, living on disability. If the small losses don't bother ME, why do they bother all of YOU?

Immortal_Dark410

ZOS_GinaBruno wrote: »

PC EU will be brought back online in just a few moments. Testing for all NA realms is still in progress.

TY for the update @ZOS_GinaBruno

Immortal_Dark410

NotSuzyHomemaker wrote: »

Nysara wrote: »

That would make this the EMO game, right?

lol

UltimaJoe777

Infinite12 wrote: »

raidentenshu_ESO wrote: »

ZOS_GinaBruno wrote: »

No exact time for completion, but expect it to be at least a couple hours. Sorry, guys. We're going to try and get you back in as soon as possible.

You know I'm getting more entertained by reading the posts on this site then I am on ESO. At least I'm getting something back.


Thanks.

Zenimax should be ashamed by this fact

No, the haters should. Frankly, it's quite embarrassing... I mean it's a GAME for Akatosh's sake! Seriously would you rage at Hasbro if you ran out of hotels on Monopoly and they refused to give you more and deny you recompense for not doing it?

Enodoc

davejschraderb14_ESO wrote: »

I'm assuming they are doing a rollback for an exploit that they haven't mentioned... Why else would that be required???

Let's hope it isn't too far back, as to lose all our progress - especially since ZoS NEVER WARNS US IN GAME LIKE EVERY GOOD MMO DOES!!!!! At least alter the ESO Launcher - so that it can display things that are important... Having to always keep forums open for any info is ricockulous for a profiting company.

They're not doing a rollback on purpose. The maintenance is to limit the extent of a rollback caused by server issues that happened earlier today.

WillhelmBlack

They're trying to get you on the PTS.

Eldorhaan

We are hot in the starting block

DarknessShallFall

NotSuzyHomemaker wrote: »

Nysara wrote: »

That would make this the EMO game, right?

lol might as well be called EMO since the game is act like one sometimes xD

Epona222

I find it ironic and slightly sad that people complaining about people complaining often make more rant posts on these sorts of threads than the people complaining. If anyone needs to go find something else to do for a few hours... just saying...

CapuchinSeven

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

ajback_ESO wrote: »

CapuchinSeven wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

You know what? Other games, GW2 and Warframe seem to manage it. You know what else? Companies with far less resources running far more critical services manage to do it.

IF this was once or twice you wouldn't (and in fact haven't) of heard a peep from me, but this is now becoming a constant feature.

Needing to bring down services over and over again because of problem after problem with no warning AND no real information to the customer about why this keeps happening is not doing your job.

I agree, I think you should become a network manager or systems admin and go to work for them! Show these professionals how its done! Mr. End User.

I am.

We have 100% up time over 3 years.

If our services go down, it's possible lives could be lost.

We do it with far far less money and resources than ZOS.

If our services fail, we run multiple redundancies, and our server load is likely as heavy as any MMO.


*very very slow clap*


Again, this is happening over, and over, and over again. Not every now and then, not once in a while. Over and over again.

Last I checked, barring RECENT downtime, it IS every now and then or once in awhile. Also it sounds like what you do is NOT entertainment-related so big difference right there.

Frankly, until you work with Zenimax you cannot possibly comprehend what they do or go through, no matter how good at your tech profession you are. That is why I and others understand what they must do. The question is, why don't YOU? Oh right, because it's easier to be a hater I suppose.

*eye roll* I give up.

Constant downtime is normal.
No in game warning is normal.
No compensation is normal, I MEAN if they don't loose anything why would they do better right? That would make too much sense, right?

davejschraderb14_ESO

Immortal_Dark410 wrote: »

InfiniteGamer wrote: »

Cinbri wrote: »

I starting to think that forum QQing is full time job for some people.

Out of curiosity what does "QQing" mean? Not all that caught up on internet slang.

Crying, Complaining, Whining, Raging, (Signs of Addiction) lol Who knows

QQ is like an emote/emoticon using text - since the Q's look similar to eyes tearing/crying.

Iselin

ZOS_GinaBruno wrote: »

PC EU will be brought back online in just a few moments. Testing for all NA realms is still in progress.

For $64,000,000 what caused all this? It's not often ALL megaservers go down... with no notice... and rollbacks?

Di ya'll get hacked?

davejschraderb14_ESO

Enodoc wrote: »

davejschraderb14_ESO wrote: »

I'm assuming they are doing a rollback for an exploit that they haven't mentioned... Why else would that be required???

Let's hope it isn't too far back, as to lose all our progress - especially since ZoS NEVER WARNS US IN GAME LIKE EVERY GOOD MMO DOES!!!!! At least alter the ESO Launcher - so that it can display things that are important... Having to always keep forums open for any info is ricockulous for a profiting company.

They're not doing a rollback on purpose. The maintenance is to limit the extent of a rollback caused by server issues that happened earlier today.

TY that is good to hear

Bam_Bam

Dread_Viking wrote: »

time to go and buy the new world of warcraft expansion

I'd rather nail my b4lls to the road then go for a sprint....

Enodoc

WillhelmBlack wrote: »

They're trying to get you on the PTS.

The PTS isn't working properly either. It's ostensibly "online", but logins don't work.

DarknessShallFall

Eldorhaan wrote: »

We are hot in the starting block

https://www.youtube.com/watch?v=f5KyMNDJE6o

CombatPrayer

I worked in software and system testing in two large companies (one national and one multinational) and we implemented countless projects, updates, patches, etc. Every project we did utilized the network team in some capacity, some of them more prominently than others. And it was a rare occurrence to have the amount of issues ZOS has on such a regular basis. If we had half the problems ZOS has with any of our online systems that dealt with the customer base we would have lost countless customers and lost untold millions (likely in double to triple digit millions) in losing those accounts. Therefore this level of incompetency would have never been tolerated. But because this is a gaming company that has zero concern about losing customers because of their prepaid monthly subscription, this sort of thing happens far more frequently than it ever should.

I don't care how people justify or excuse it. Because their customer base is largely kids and young adults, they get away with murder. The companies I worked for would have fired people for such incompetency or would have bit the bullet and upgraded systems as needed if they were failing that consistently. We're just one big paying beta group to them. Prepaid in many cases with the multimonth subs. In pretty much every other business model the kind of downtime we have seen would cause a huge loss in consumer faith, in consumer loyalty and in business revenue. It would possibly even leave the company in dire straight.

Think I'm exaggerating? What if you went to amazon, netflix, or whatever other business you might frequent and they were offline as much as we are down with 'maintenance' here? Well on those two the stocks would likely begin to take serious hits and you'd begin to see a slow and steady mass exodus of consumers. Here? Because the demographic is teens and young adult oriented? They get away with murder.

GDOFWR420

Well dang

ObsidianKaesken

Iselin wrote: »

ZOS_GinaBruno wrote: »

PC EU will be brought back online in just a few moments. Testing for all NA realms is still in progress.

For $64,000,000 what caused all this? It's not often ALL megaservers go down... with no notice... and rollbacks?

Di ya'll get hacked?

I would answer whatever you wanted me to in great depth and detail if you were to actually send that amount of cash to me.

BoudiccaStormborn

Enodoc wrote: »

davejschraderb14_ESO wrote: »

I'm assuming they are doing a rollback for an exploit that they haven't mentioned... Why else would that be required???

Let's hope it isn't too far back, as to lose all our progress - especially since ZoS NEVER WARNS US IN GAME LIKE EVERY GOOD MMO DOES!!!!! At least alter the ESO Launcher - so that it can display things that are important... Having to always keep forums open for any info is ricockulous for a profiting company.

They're not doing a rollback on purpose. The maintenance is to limit the extent of a rollback caused by server issues that happened earlier today.

Right? I keep seeing people reference a rollback that they apparently think the devs are doing to fix some unnamed problem.

UltimaJoe777

tat2mano wrote: »

UltimaJoe777 wrote: »

Parafrost wrote: »

UltimaJoe777 wrote: »

Palidon wrote: »

ZOS I will make this simple and to the point. You need to get your act together. These down times are getting old especially for those of us who are paid subscribers and are missing out on game time with no reimbursement.

I am a paid subscriber, and I expect no reimbursement for them doing their jobs. It's not like ESO+ costs $50 a month you know...

What game costs 50 dollars a month wtf?!?

Exactly lol if you can't afford a mere $15 a month or feel this would be better spent elsewhere then simply don't sub. Besides, not ALL of sub benefits are going unused while offline (research times).

For some people that 15$ is worth 3-4 days of food.

Yeah and I can vouch for that lol oft times more in fact! However, if money is that tight they have no business subbing in the first place.