Maintenance on ESO Megaservers - 9/14/16 @ 2:00pm EDT [COMPLETE]

Enodoc

I'm liking this "let's post screenshots" idea. Here's one of my first screenshots, and still one of my favourites:

UltimaJoe777

CapuchinSeven wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

You know what? Other games, GW2 and Warframe seem to manage it. You know what else? Companies with far less resources running far more critical services manage to do it.

IF this was once or twice you wouldn't (and in fact haven't) of heard a peep from me, but this is now becoming a constant feature.

Needing to bring down services over and over again because of problem after problem with no warning AND no real information to the customer about why this keeps happening is not doing your job.

Wrong. It IS doing their job because doing their job means fixing problems. Seriously at least try to use common sense with your hate-filled arguments. Also stop comparing other companies to this because different games use different hardware and content. Their games are probably WAY easier to maintain than ESO is. I wouldn't know though as I don't work on any games so I have no right to judge, nor do you. Do their jobs, THEN you can judge.

Voxicity

UppGRAYxDD wrote: »

All the neckbeards are downloading Star Trek zos...better hurry. We lose anymore farmers and temps will be like 30k each...

Lmao

Kilnerdyne

is it a bird, is it a plane, nope it's Matt Firor.

DarknessShallFall

We need some cute in all this ugly.

UltimaJoe777

Shad0wfire99 wrote: »

ajback_ESO wrote: »

Okay ladies, it's time to stop whining. You mean you just want problems to continue to persist? Let me direct you to a once glorious MMORPG from the mid 1990's; Ultima Online... Sub required and you'll get to enjoy all the *** experiences with no down time. Be greatful that ZOS recognizes problems and goes in to fix them instead of letting problems persist.[

UltimaJoe777 wrote: »

Shad0wfire99 wrote: »

Enodoc wrote: »

Consider the alternative for a minute. The earlier login issues are fixed and you can get back into the game. The root cause of the login issues remains unfixed, but ZOS wants you to be able to play.

Because they did not fix the root cause, everyone keeps getting indeterminate and spasmodic rollbacks. Which is worse - indefinite rollbacks until the next scheduled maintenance, which is five days away, or maintenance now to fix the root cause, and no more rollbacks?

It's not that they didn't fix the root cause, it's that, historically, they CANT fix the root cause of pretty much anything.

Past bug fixes they DID fix beg to differ. Seriously stop being so bitter, you're making medicine look yummy.

You're going to defend anything and everything that ZoS does, so I really could care less about how bitter you think I am.

I defend anything and everything that is attacked for lousy reasons filled with hate. Also learn 2 quote lol

Oh snap I attacked your post! Feel free to defend it so I can disregard you always defending your posts as per your logic.

tat2mano

UltimaJoe777 wrote: »

beattle wrote: »

jircris11 wrote: »

beattle wrote: »

ZOS_GinaBruno wrote: »

No exact time for completion, but expect it to be at least a couple hours. Sorry, guys. We're going to try and get you back in as soon as possible.

I call bul*hit! You say this every time, and the lemmings you have here supporting you keep falling for it. This has been happening for months, with the same responses, yet, during this time you have done nothing to actually fix the problem that is causing it. I said last month, once the sub I paid for is expired, I am done unless you fix what is causing this constant downtime. You have not.

Keep feeding people garbage, eventually they will get sick of it.

and i commented on that post too, if you dislike that they are actually fixing the issue then stop paying for sub and be quiet. no one cares that you think you are owed anything. As for this being the "same" issue as last month like you claim it could be or it could be something else. we do not know what is causing the issues only ZOS knows. I -do- know how ever that running a mmo is not as easy as most of the people n here think it is.

And what exactly have they fixed? Since subbing, it is the same thing, constant downtimes, for one reason or another, yet, they keep happening. How do YOU know it is NOT the same issue as last month? As I stated, once my sub is expired, I will indeed stop paying and go back to my other game. However, since I have paid in ADVANCE, I am OWED for what I have paid for. I have played many MMO's, and none I have played have ever gone down this frequently. It is people like you that tell people to be quiet for demanding something they have paid for, to be actually fixed, is the problem with the world we are living in. No accountability, only excuses for ineptness.

Hate to break it to you but we don't live in a perfect world where nothing goes wrong. If you try to get through life with this kind of attitude then I feel sorry for the life you will or do lead. In fact, it's even WORSE when a GAME is what you are like this to, because it's not even a MANDATORY part of life. Unless your career revolves around it lol but in this case it does not.

Making sure these problems we have with eso should be a MANDATORY part of life of theyr techs,
they obvious dont take much pride in theyr work or we wouldnt loose so many extra hours of game time EVERY week beside the normal scheduled maintenance.

BoudiccaStormborn

Surak73 wrote: »

NotSuzyHomemaker wrote: »

They are taking it down because of issues, not because they hate you.

Come on, there was a maintenance on PS EU this afternoon. THIS AFTERNOON, damn it, not a year ago... And there were at least three maintenances last week. It is clear that someone can't do his job, that's all.

@Surak73 And your response does not negate the simple fact that it was taken down because of an issue, not because the powers that be hate you individually.

rhapsodious

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

You know what? Other games, GW2 and Warframe seem to manage it. You know what else? Companies with far less resources running far more critical services manage to do it.

IF this was once or twice you wouldn't (and in fact haven't) of heard a peep from me, but this is now becoming a constant feature.

Needing to bring down services over and over again because of problem after problem with no warning AND no real information to the customer about why this keeps happening is not doing your job.

Wrong. It IS doing their job because doing their job means fixing problems. Seriously at least try to use common sense with your hate-filled arguments. Also stop comparing other companies to this because different games use different hardware and content. Their games are probably WAY easier to maintain than ESO is. I wouldn't know though as I don't work on any games so I have no right to judge, nor do you. Do their jobs, THEN you can judge.

I understand that there are humans behind the scenes who do actually want to make this work, and I feel for them, but this is a flawed line of thinking. You don't have to be a chef to be able to say that the food was poorly made. You can be frustrated with the quality of service compared to other companies.

That being said, I was going to play on my break between classes, but looks like I'm getting a head start on homework, instead.

EZgoin76

Dammit. I guess I'll have to mow grass after work. Thanks a lot ZOS.

Stardark

UltimaJoe777 wrote: »

Kirameku wrote: »

UltimaJoe777 wrote: »

Those "useless employees" make playing this game possible in the first place. Those same "useless employees" are who will have the game back up and further rollbacks not happen. Hate to break it to ya, but replacing those people will not do any good. In fact, it could very well make things worse!

You people really need to chill and think with a level head. Your anger issues are so fargone not even Jack Nicholson could help you.

Sorry but the only thing I can see now is how the game not working for 4 days in 1.5 weeks. What does this mean? Ppl don't do their jobs. They can't do their job proper and make servers work in prime time. Thats why I wrote that message.

As I said before, *** happens, and this is NO FAULT of Zenimax. They do what they can to get the game back up and running so we can play it, same as any company. As has been said in an ESO Live, you cannot fix 1 thing without something else breaking. At times like these, urgent fixes could very well proc this circumstance and they must hustle to fix THAT too. Apparently, some major *** has been going down and they are dealing with it constantly. And yet, rather than thank them for trying to keep their game playable, people *** at them over maintenance times...

Let me ask you all this: Would you rather they take the time to fix things as they happen, or let them be and NEVER fix them thus rendering the game truly dead? Think it through as you teeter back and forth in your arm chairs or sofas waiting for this maintenance to conclude... I mean I get that everyone wants to play the game but the overreactions are real.

Good IT people in well ran companies don't spend much time fixing problems. They spot them happening and head them off. If you have ever encountered a well ran IT platform you wouldn't even know it because you never think about things that don't break.

Proactive > Reactive

Also I work for a pretty terribly ran IT company and we still have 7 resiliencies on our key platform in 4 data centres. It would take a disaster of epic proportions for the system to go down and we don't need to take the whole system down EVER.

From my perspective I don't object to them taking the servers down, I would rather not play for a month then have a stable service, but if they can't do that then just tell me in vague terms what the cause of the problems are and help me understand their troubles. Don't keep me in the dark.

And once downtime gets beyond a certain threshold of x hours during peak times then some kind of 'sorry' gift in game works wonders. I don't need one, I am not entitled to one, but one would make me feel more appreciated as a customer.

UltimaJoe777

Thrasher91604 wrote: »

How many maintenance downtimes does ZoS need a week?

Twice now.

Three times soon.

Then four times?

Have they completely lost it?

Or should they you know actually test.

You can test all you like, but issues that arise from out of nowhere can happen at any given time. Their response time to working on a fix is what people should be looking at, not how often they have to fix what breaks because *** breaking happens all the *** time! And no I don't mean just this game.

Araxyte

Will there really be a roll back? I was just about to achieve 'The Flawless Conqueror' title before I got disconnected mid round

vyndral13preub18_ESO

Chaos0720 wrote: »

I find it sad that I after to search through 15 pages of people whining about server maintenance to look for the responses that are actually useful.

But their post are about as useful as yours. So at least we are all writing useless post together.

Community building g during down time, one useless post at a time.

Enodoc

Kilnerdyne wrote: »

is it a bird, is it a plane, nope it's Wrobel.

That's not Wrobel.

MightyThree

Just when I was returning to the game as a new player Ow well I can wait and play something else

beattle

UltimaJoe777 wrote: »

beattle wrote: »

jircris11 wrote: »

beattle wrote: »

ZOS_GinaBruno wrote: »

No exact time for completion, but expect it to be at least a couple hours. Sorry, guys. We're going to try and get you back in as soon as possible.

I call bul*hit! You say this every time, and the lemmings you have here supporting you keep falling for it. This has been happening for months, with the same responses, yet, during this time you have done nothing to actually fix the problem that is causing it. I said last month, once the sub I paid for is expired, I am done unless you fix what is causing this constant downtime. You have not.

Keep feeding people garbage, eventually they will get sick of it.

and i commented on that post too, if you dislike that they are actually fixing the issue then stop paying for sub and be quiet. no one cares that you think you are owed anything. As for this being the "same" issue as last month like you claim it could be or it could be something else. we do not know what is causing the issues only ZOS knows. I -do- know how ever that running a mmo is not as easy as most of the people n here think it is.

And what exactly have they fixed? Since subbing, it is the same thing, constant downtimes, for one reason or another, yet, they keep happening. How do YOU know it is NOT the same issue as last month? As I stated, once my sub is expired, I will indeed stop paying and go back to my other game. However, since I have paid in ADVANCE, I am OWED for what I have paid for. I have played many MMO's, and none I have played have ever gone down this frequently. It is people like you that tell people to be quiet for demanding something they have paid for, to be actually fixed, is the problem with the world we are living in. No accountability, only excuses for ineptness.

Hate to break it to you but we don't live in a perfect world where nothing goes wrong. If you try to get through life with this kind of attitude then I feel sorry for the life you will or do lead. In fact, it's even WORSE when a GAME is what you are like this to, because it's not even a MANDATORY part of life. Unless your career revolves around it lol but in this case it does not.

You are absolutely correct, we do not live in a perfect world. However, business' that continually give paying customers lack of service they are providing, tend not to be business' very long. You may say this game is going strong, but, how many past, present, and now future paying customers have they lost, and will never get for lack of service they are paid to provide?

I am not sure what "attitude" I am displaying. I was not aware being upset for something one pays for, and not get, was the norm in todays society. If I pay someone in advance for shoveling my driveway of snow for the up coming winter, and they don't show up come the first snowfall, because they couldn't get there because of the snow, should I just let them keep my money? Money does not grow on trees for some people, and those people expect to get what they pay for.

Shad0wfire99

UltimaJoe777 wrote: »

Shad0wfire99 wrote: »

ajback_ESO wrote: »

Okay ladies, it's time to stop whining. You mean you just want problems to continue to persist? Let me direct you to a once glorious MMORPG from the mid 1990's; Ultima Online... Sub required and you'll get to enjoy all the *** experiences with no down time. Be greatful that ZOS recognizes problems and goes in to fix them instead of letting problems persist.[

UltimaJoe777 wrote: »

Shad0wfire99 wrote: »

Enodoc wrote: »

Consider the alternative for a minute. The earlier login issues are fixed and you can get back into the game. The root cause of the login issues remains unfixed, but ZOS wants you to be able to play.

Because they did not fix the root cause, everyone keeps getting indeterminate and spasmodic rollbacks. Which is worse - indefinite rollbacks until the next scheduled maintenance, which is five days away, or maintenance now to fix the root cause, and no more rollbacks?

It's not that they didn't fix the root cause, it's that, historically, they CANT fix the root cause of pretty much anything.

Past bug fixes they DID fix beg to differ. Seriously stop being so bitter, you're making medicine look yummy.

You're going to defend anything and everything that ZoS does, so I really could care less about how bitter you think I am.

I defend anything and everything that is attacked for lousy reasons filled with hate. Also learn 2 quote lol

Oh snap I attacked your post! Feel free to defend it so I can disregard you always defending your posts as per your logic.

Keep up the white knight act. Maybe you'll get a phone number out of it.

ZOS_GinaBruno

Update: All NA servers are currently being tested internally. PC EU testing is ongoing.

UltimaJoe777

CapuchinSeven wrote: »

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Name one game that doesn't have sudden issues like this, and I'll tell you you are lying. Does that mean they aren't doing their job? No, it does not. *** happens, deal with it.

I'll name you a game that KEEPS having constant prime time issues like this, ESO.

Really? Because they don't happen very often at all for me. If it were all SIX servers it MIGHT be another story.

Zolron

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

You know what? Other games, GW2 and Warframe seem to manage it. You know what else? Companies with far less resources running far more critical services manage to do it.

IF this was once or twice you wouldn't (and in fact haven't) of heard a peep from me, but this is now becoming a constant feature.

Needing to bring down services over and over again because of problem after problem with no warning AND no real information to the customer about why this keeps happening is not doing your job.

Wrong. It IS doing their job because doing their job means fixing problems. Seriously at least try to use common sense with your hate-filled arguments. Also stop comparing other companies to this because different games use different hardware and content. Their games are probably WAY easier to maintain than ESO is. I wouldn't know though as I don't work on any games so I have no right to judge, nor do you. Do their jobs, THEN you can judge.

Seriously..@u

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

You know what? Other games, GW2 and Warframe seem to manage it. You know what else? Companies with far less resources running far more critical services manage to do it.

IF this was once or twice you wouldn't (and in fact haven't) of heard a peep from me, but this is now becoming a constant feature.

Needing to bring down services over and over again because of problem after problem with no warning AND no real information to the customer about why this keeps happening is not doing your job.

Wrong. It IS doing their job because doing their job means fixing problems. Seriously at least try to use common sense with your hate-filled arguments. Also stop comparing other companies to this because different games use different hardware and content. Their games are probably WAY easier to maintain than ESO is. I wouldn't know though as I don't work on any games so I have no right to judge, nor do you. Do their jobs, THEN you can judge.

Doing their Job is also to PREVENT further problems with their "fixes". They had a patch, something goes wrong so the servers crash shortly after they come online...they "FIX" it and then shortly after again they take the servers down with no warning because thier doing their jobs. seriously..what fantasy land is this doing their job.

Stardark

VaxtinTheWolf wrote: »

Had to go into my external HDD to find something decent.

Love how fed up they look!

tat2mano

UltimaJoe777 wrote: »

Shad0wfire99 wrote: »

ajback_ESO wrote: »

Okay ladies, it's time to stop whining. You mean you just want problems to continue to persist? Let me direct you to a once glorious MMORPG from the mid 1990's; Ultima Online... Sub required and you'll get to enjoy all the *** experiences with no down time. Be greatful that ZOS recognizes problems and goes in to fix them instead of letting problems persist.[

UltimaJoe777 wrote: »

Shad0wfire99 wrote: »

Enodoc wrote: »

Consider the alternative for a minute. The earlier login issues are fixed and you can get back into the game. The root cause of the login issues remains unfixed, but ZOS wants you to be able to play.

Because they did not fix the root cause, everyone keeps getting indeterminate and spasmodic rollbacks. Which is worse - indefinite rollbacks until the next scheduled maintenance, which is five days away, or maintenance now to fix the root cause, and no more rollbacks?

It's not that they didn't fix the root cause, it's that, historically, they CANT fix the root cause of pretty much anything.

Past bug fixes they DID fix beg to differ. Seriously stop being so bitter, you're making medicine look yummy.

You're going to defend anything and everything that ZoS does, so I really could care less about how bitter you think I am.

I defend anything and everything that is attacked for lousy reasons filled with hate. Also learn 2 quote lol

Oh snap I attacked your post! Feel free to defend it so I can disregard you always defending your posts as per your logic.

It is quite insulting how you call these legit complains "lousy reasons filled with hate".
And he is right about that you defending everything that ZoS does,

Immortal_Dark410

ZOS_GinaBruno wrote: »

Update: All NA servers are currently being tested internally. PC EU testing is ongoing.

TY for Update @ZOS_GinaBruno

Diminish

ObsidianKaesken wrote: »

Diminish wrote: »

Takaramono wrote: »

Come on guys one day out of every maybe two weeks its offline as far as I can tell. Now I could be wrong, but whats the point in wasting your time complaining about the inevitable? It needs to be done obviously, or they would not have taken the servers down in the first place. Down time for them means loss of business, so I am sure they try to get the servers back online as quickly as possible.

Besides I bet you could be doing something else to pass the time instead of crying about it on their forums, like the tears are going to magically cause the mega server to reappear on your launcher.

PS4 NA server was just down for maintenance literally 9 hours ago...

You do realize that there's more to life than 9+ hours missed on a virtual game, right?

You do realize that my comment was a direct reply to the person stating that down time is not that frequent, right? I never once said I missed out on 9 hours of game time; learn to comprehend what you read. There is more to life than the assumptions you make towards others

UltimaJoe777

SantieClaws wrote: »

Khajiit she understands the poopy happens yes.

But even this one notices the sandbox has been quite full lately.

Yours with paws
Santie Claws

Yes, but they do work on fixing it every time it happens. That is all they CAN do and all WE should expect them to do.

Zolron

tat2mano wrote: »

UltimaJoe777 wrote: »

Shad0wfire99 wrote: »

ajback_ESO wrote: »

Okay ladies, it's time to stop whining. You mean you just want problems to continue to persist? Let me direct you to a once glorious MMORPG from the mid 1990's; Ultima Online... Sub required and you'll get to enjoy all the *** experiences with no down time. Be greatful that ZOS recognizes problems and goes in to fix them instead of letting problems persist.[

UltimaJoe777 wrote: »

Shad0wfire99 wrote: »

Enodoc wrote: »

Consider the alternative for a minute. The earlier login issues are fixed and you can get back into the game. The root cause of the login issues remains unfixed, but ZOS wants you to be able to play.

Because they did not fix the root cause, everyone keeps getting indeterminate and spasmodic rollbacks. Which is worse - indefinite rollbacks until the next scheduled maintenance, which is five days away, or maintenance now to fix the root cause, and no more rollbacks?

It's not that they didn't fix the root cause, it's that, historically, they CANT fix the root cause of pretty much anything.

Past bug fixes they DID fix beg to differ. Seriously stop being so bitter, you're making medicine look yummy.

You're going to defend anything and everything that ZoS does, so I really could care less about how bitter you think I am.

I defend anything and everything that is attacked for lousy reasons filled with hate. Also learn 2 quote lol

Oh snap I attacked your post! Feel free to defend it so I can disregard you always defending your posts as per your logic.

It is quite insulting how you call these legit complains "lousy reasons filled with hate".
And he is right about that you defending everything that ZoS does,

+1

BoudiccaStormborn

ajback_ESO wrote: »

Okay ladies, it's time to stop whining.

It's actually not necessary to make sexist (or racist, or homophobic...) references in order to make your point.

UltimaJoe777

Hlaadriel wrote: »

Immortal_Dark410 wrote: »

NotSuzyHomemaker wrote: »

laksikus wrote: »

so you are making a break for a few gyus that could get rollbacks for 2-3h of their work.
and the maintenance is taking hours. so you basically steal everybody those hours only so few can keep those hours?

So for those who think @laksikus is correct in this, let's explain: If there is a problem with rollbacks, it means that each character is potentially experiencing rollbacks. And the rollbacks can potentially occur multiple times. And this isn't time you don't get to play; it's time you played that disappears.

So ponder the part about occurring multiple times.

You can lose a couple of hours once to fix this problem. Or you could lose a couple of hours multiple times because nobody wants to log out long enough to fix it.

mommadani907 wrote: »

Seriously, take all the time you need. People need to chill. Seriously. If they didn't have time to give notice, what does that tell you about the severity of the problem? Use your head ffs.

It tells us that they didn't take the time to warn people. Seriously and ffs. The servers didn't crash. They took them down. Yes, to fix a real issue that needed to be fixed. But yes, taken down means you have time to tell people "servers are coming down immediately".

Not rocket science there.

Ok so this discussion has been goin on for 42 Minutes now, They didnt tell us the servers went down, if there is Player roll back they did it due to a serious issue, They clearly are not doin it for *** & giggles to laugh at the customer base. By us all saying "We should have gotten a warning" it wont stop them to read these posts, there working on a FIX and could care less what we are complaining or Whining about at the moment & if this FIX helps, then some of us are for the server take down whether they TOLD us or they DIDNT. Point is its done and thats it, we can accept it or continue Raging (personally id say to continue as it gives some of us stuff to read).

If you need to bring down full service to fix something on an application server, then your distributed architecture might need to be reviewed.

That makes no sense. You might as well say that to EVERY game and its devs that have occasional rollback issues.

Nysara