FIX THE GAME, ZOS!

gl0wgl0w

After the Dark Brotherhood dlc i wasn't able to log into any of my characters for 9 days, I would crash trying to load in.
I finally got to play for 3 days and since yesterday after I my game crashed i haven't been able to log into any of my characters yet again.

BllyDnsr

Here's another thing that's been bugging me as a console player... How come we no longer have a regular maintenance schedule? Have we become the stepchildren and only PC/Mac players get to have regular patches and updates @ZOS_GinaBruno @ZOS_JessicaFolsom? (Info per the maintenance announcements) And you can't tell me that nothing needs to be updated/fixed/patched on the consoles, so what's the deal?

BllyDnsr

gl0wgl0w wrote: »

After the Dark Brotherhood dlc i wasn't able to log into any of my characters for 9 days, I would crash trying to load in.
I finally got to play for 3 days and since yesterday after I my game crashed i haven't been able to log into any of my characters yet again.

Wow! Now that's frustrating as hell. I'm so sorry. Just out of curiosity, do you have ESOplus?

BllyDnsr

tinythinker wrote: »

For context, threads like this go back to PC launch. ZOS has seen hundreds of them. The whole communicate better/stop pushing buggy stuff/fix the lag in Cyro rant is old hat. I'm not against people complaining or expressing their frustration, but neither the issues or the complaints are new. This the studio. This is the game. There is no FFXIV-style reboot in the works. You will get what they can deliver when they can get it out, whatever and whenever that is. Many who've called it unacceptable are still here, many have left, but this is how it is with ESO.

Well, if it's a bottomline thing, maybe people should take a month break away from ESO and ESOplus... maybe they'll hear us then.

tinythinker

BllyDnsr wrote: »

tinythinker wrote: »

For context, threads like this go back to PC launch. ZOS has seen hundreds of them. The whole communicate better/stop pushing buggy stuff/fix the lag in Cyro rant is old hat. I'm not against people complaining or expressing their frustration, but neither the issues or the complaints are new. This the studio. This is the game. There is no FFXIV-style reboot in the works. You will get what they can deliver when they can get it out, whatever and whenever that is. Many who've called it unacceptable are still here, many have left, but this is how it is with ESO.

Well, if it's a bottomline thing, maybe people should take a month break away from ESO and ESOplus... maybe they'll hear us then.

People have said that, too. About unsubbing when it was sub-only. About ditching ESO+ after the game went B2P. Never worked. ZOS sees threads like this as a way for customers to vent. You won't get enough people to stop buying the game, dropping ESO+, or boycotting the Crown Store to make a difference. This is how ESO/ZOS has been all along. They are happy with their product overall, make good sales, and even started getting decent press.

If the way they operate isn't good enough for you, just understand it isn't going to change. They are what they are, and claim to be doing the best they can. This is it. Problems will get fixed on the same schedule they always have. It isn't going to suddenly be a case where customer service, communication with the players, and bug fixes suddenly become improved to another entirely different level of quality. Like it or not (and many players like it/love it), what you see is what you will continue to get.

BllyDnsr

Well, I was just resource gathering in Craglorn and had the thought "wow, I haven't lagged or DCd yet", then I DCd. Listen @tinythinker , eventually they will lose their players if they don't fix things. Where are they getting good stuff in the press besides what their PR people are writing? I'm seeing a lot more bad press than good press when it's not controlled by them. And, by keeping quiet about things has never worked on getting anything done... Check history. So, I will complain and not sit idly by while they take my money. Eventually something else that is less broken will come along. Oh, btw, while writing this, I DC'd trying to log into my character again. If you think this is acceptable, then by all means, continue looking at it as "it's a waste of time to complain because nothing changes". I'll complain until I feel that the game is beyond hope. If ZOS is monitoring this thread, don't make the rest of us hopeless.

tinythinker

BllyDnsr wrote: »

Well, I was just resource gathering in Craglorn and had the thought "wow, I haven't lagged or DCd yet", then I DCd. Listen @tinythinker , eventually they will lose their players if they don't fix things. Where are they getting good stuff in the press besides what their PR people are writing? I'm seeing a lot more bad press than good press when it's not controlled by them. And, by keeping quiet about things has never worked on getting anything done... Check history. So, I will complain and not sit idly by while they take my money. Eventually something else that is less broken will come along. Oh, btw, while writing this, I DC'd trying to log into my character again. If you think this is acceptable, then by all means, continue looking at it as "it's a waste of time to complain because nothing changes". I'll complain until I feel that the game is beyond hope. If ZOS is monitoring this thread, don't make the rest of us hopeless.

I said before I'm not against people complaining. Just telling you how it is. You mentioned history, I'm giving it to you with regard to ZOS and ESO. What you do with that information is up to you.

Karivaa

I reset my router every day before I play and hard reset my Xbox. I also have a great internet connection. I have felt like those things partially worked until tonight. I was sent to the Xbox dashboard at least 10 times while in Cyrodiil. There weren't that many players fighting. I finally heard back from Zos support about all of my disconnects and they told me to contact Xbox support. What?! I don't even know who to contact there!

BllyDnsr

Karivaa wrote: »

I reset my router every day before I play and hard reset my Xbox. I also have a great internet connection. I have felt like those things partially worked until tonight. I was sent to the Xbox dashboard at least 10 times while in Cyrodiil. There weren't that many players fighting. I finally heard back from Zos support about all of my disconnects and they told me to contact Xbox support. What?! I don't even know who to contact there!

The good news is that Xbox support is actually way more helpful than ZOS support. And, wow, 10 times?

Kalifas

Sureshawt wrote: »

Yea my patience is being sorely tested. I've adjusted to the crappy performance since 1.6 and I can accept that MMOs that have bugs, glitches and exploits that can be difficult to fix. It is crazy to think of all the updates we have had since 1.6 and performance is as crappy as ever. Makes me think they are incapable of fixing it.

However, this loading screen bug is really getting on my nerves. One of the most basic functions of ANY game is to load properly in a timely manner. This one is costing me a lot of my limited play time as well as random CTDs I never used to get before.

The most concerning thing though is a minor annoyance that should be easily and rapidly fixed and that is the continuous spam emails congratulating 160 Champ rank. How hard could this be to fix in a timely manner.

I'm really losing my faith in their ability to properly manage and maintain this game which pains me as I really to love the underlying design and foundation of the game which continues to crumble with every update.

So what do you think could be done about the loading screens? Is it the extra lore and pictures they do in loading screens? Bad coding? Something else?The long loading screens is one thing I don't like.

BllyDnsr

I honestly wish I knew. Back when they "fixed" the long loading screen thing, they found that the game was trying to load up all of the completed quest data and the incompleted quest data. So, I don't know what's causing the random load screens or the continued long loading screens. Is it the servers? The programming? No clue.

Kalifas

BllyDnsr wrote: »

I honestly wish I knew. Back when they "fixed" the long loading screen thing, they found that the game was trying to load up all of the completed quest data and the incompleted quest data. So, I don't know what's causing the random load screens or the continued long loading screens. Is it the servers? The programming? No clue.

I would like to know if people with big ram like 16 gigs or more and an SSD still have long loading screens? I have 8 gigs ram and TB HDD. I noticed that when I started doing 4K res, loading seemed to slow a bit more. Could be my imagination..

BllyDnsr

Having more RAM would probably help with rendering faster, not sure about the loading screens though.

KingMagaw

Kalifas wrote: »

BllyDnsr wrote: »

I honestly wish I knew. Back when they "fixed" the long loading screen thing, they found that the game was trying to load up all of the completed quest data and the incompleted quest data. So, I don't know what's causing the random load screens or the continued long loading screens. Is it the servers? The programming? No clue.

I would like to know if people with big ram like 16 gigs or more and an SSD still have long loading screens? I have 8 gigs ram and TB HDD. I noticed that when I started doing 4K res, loading seemed to slow a bit more. Could be my imagination..

I run i7 5820K. 32GB's RAM. x2 GTX970's in SLI ~8GB GPU. Run ESO off a dedicated Sandisk ExtremePro SSD 512GB, running LAN connection BT infinity ~52MB.

I run only 1 add on Advanced UI when playing PvP orientated content. Playing from just outside capital city, Belfast, where the internet speed is amazing.

I have recently turned a lot of settings to MEDIUM on ESO to try and get the game to run better. Disconnected 4 times tonight, lagged out then D/C'ed on NO CP campaign. Don't even go to TrueFlame anymore as it was unbearable when population increased.

I have played almost all Elder Scrolls games, love the style the lore and the games in general. I am getting frustrated i have a top end PC and running this game in medium settings. I cant even imagine gameplay on a lesser machine.

Log onto other games i play and they run sweet and smooth in 2K. Problems on ESO's end, not mine. Even more frustrating when i get automated replies to my support tickets saying make sure your machine is up to spec.

gl0wgl0w

BllyDnsr wrote: »

gl0wgl0w wrote: »

After the Dark Brotherhood dlc i wasn't able to log into any of my characters for 9 days, I would crash trying to load in.
I finally got to play for 3 days and since yesterday after I my game crashed i haven't been able to log into any of my characters yet again.

Wow! Now that's frustrating as hell. I'm so sorry. Just out of curiosity, do you have ESOplus?

BllyDnsr wrote: »

gl0wgl0w wrote: »

After the Dark Brotherhood dlc i wasn't able to log into any of my characters for 9 days, I would crash trying to load in.
I finally got to play for 3 days and since yesterday after I my game crashed i haven't been able to log into any of my characters yet again.

Wow! Now that's frustrating as hell. I'm so sorry. Just out of curiosity, do you have ESOplus?

Yes I do have eso plus

gl0wgl0w

Karivaa wrote: »

I reset my router every day before I play and hard reset my Xbox. I also have a great internet connection. I have felt like those things partially worked until tonight. I was sent to the Xbox dashboard at least 10 times while in Cyrodiil. There weren't that many players fighting. I finally heard back from Zos support about all of my disconnects and they told me to contact Xbox support. What?! I don't even know who to contact there!

I have been on the phone with xbox support for over 3 hours in the past 4 days....my game is still broken

Grao

Tryxus wrote: »

Karivaa wrote: »

I want to know if Zos plays the game on console. Do they?

On Console? No

On PC? No

...

Not at all

Conclusion? Even ZOS employees know better than to play this game.

EvilKiwi

BllyDnsr wrote: »

EvilKiwi wrote: »

I have never really had performance issues, but the new style parlor is just a cash grab. Very disappointed

What server are you on?

NA

BllyDnsr

KingMagaw wrote: »

Kalifas wrote: »

BllyDnsr wrote: »

I honestly wish I knew. Back when they "fixed" the long loading screen thing, they found that the game was trying to load up all of the completed quest data and the incompleted quest data. So, I don't know what's causing the random load screens or the continued long loading screens. Is it the servers? The programming? No clue.

I would like to know if people with big ram like 16 gigs or more and an SSD still have long loading screens? I have 8 gigs ram and TB HDD. I noticed that when I started doing 4K res, loading seemed to slow a bit more. Could be my imagination..

I run i7 5820K. 32GB's RAM. x2 GTX970's in SLI ~8GB GPU. Run ESO off a dedicated Sandisk ExtremePro SSD 512GB, running LAN connection BT infinity ~52MB.

I run only 1 add on Advanced UI when playing PvP orientated content. Playing from just outside capital city, Belfast, where the internet speed is amazing.

I have recently turned a lot of settings to MEDIUM on ESO to try and get the game to run better. Disconnected 4 times tonight, lagged out then D/C'ed on NO CP campaign. Don't even go to TrueFlame anymore as it was unbearable when population increased.

I have played almost all Elder Scrolls games, love the style the lore and the games in general. I am getting frustrated i have a top end PC and running this game in medium settings. I cant even imagine gameplay on a lesser machine.

Log onto other games i play and they run sweet and smooth in 2K. Problems on ESO's end, not mine. Even more frustrating when i get automated replies to my support tickets saying make sure your machine is up to spec.

Imagine our frustration on the console They're pushing us onto Microsoft and saying it's a Microsoft issue. Wonder if PS4 players are being pushed to contact Sony...

Grao

BllyDnsr wrote: »

KingMagaw wrote: »

Kalifas wrote: »

BllyDnsr wrote: »

I honestly wish I knew. Back when they "fixed" the long loading screen thing, they found that the game was trying to load up all of the completed quest data and the incompleted quest data. So, I don't know what's causing the random load screens or the continued long loading screens. Is it the servers? The programming? No clue.

I would like to know if people with big ram like 16 gigs or more and an SSD still have long loading screens? I have 8 gigs ram and TB HDD. I noticed that when I started doing 4K res, loading seemed to slow a bit more. Could be my imagination..

I run i7 5820K. 32GB's RAM. x2 GTX970's in SLI ~8GB GPU. Run ESO off a dedicated Sandisk ExtremePro SSD 512GB, running LAN connection BT infinity ~52MB.

I run only 1 add on Advanced UI when playing PvP orientated content. Playing from just outside capital city, Belfast, where the internet speed is amazing.

I have recently turned a lot of settings to MEDIUM on ESO to try and get the game to run better. Disconnected 4 times tonight, lagged out then D/C'ed on NO CP campaign. Don't even go to TrueFlame anymore as it was unbearable when population increased.

I have played almost all Elder Scrolls games, love the style the lore and the games in general. I am getting frustrated i have a top end PC and running this game in medium settings. I cant even imagine gameplay on a lesser machine.

Log onto other games i play and they run sweet and smooth in 2K. Problems on ESO's end, not mine. Even more frustrating when i get automated replies to my support tickets saying make sure your machine is up to spec.

Imagine our frustration on the console They're pushing us onto Microsoft and saying it's a Microsoft issue. Wonder if PS4 players are being pushed to contact Sony...

If they are not being holey ignored, be sure they are being pushed to contact Sony.

Deceptive_Yoshi

I'm on PC and the only major lag I've seen is Cyrodiil and the fps drops in certain stages of vMA. Although city performance should be better...

Eugenstash

BllyDnsr wrote: »

DrummondWarrior wrote: »

Not to mention the crummy ESO plus issue of not being a recognized Plus member even though you have paid your money to be a member... Customer service????? ZOS have you hired the same customer service representatives that Comcast uses?????Bahhhhhhh

Haha! They probably ARE using the same service as Comcast (or insert any other cable company name here)!

1. Comcast
2. ZOS

forgottengd

Oh guys, I feel your pain about lags, fps drops, etc...But ZO$ will come to this thread and just close it. That's all what they can do. And you will feel yourself more awful than before.

BllyDnsr

Why should we feel awful about telling them how we feel? If they take the time to actually close this thread, then a part of me will be happy that we irritated them enough to make them do that.

Saumur11689

Litterally unplaybe for me too.
After DB patch as for everyone it became worse, however after yesterday maintenance I gave up.
Couldn't even complete a normal dungeons because enemies wouldn't spawn and fps were dropping.

davidj8291

@ZOS_GinaBruno
@ZOS_JessicaFolsom
@ZOS_KaiSchober
@ZOS_GaryA
@ZOS_TristanK

ARE YOU LISTENING??? I'm sick and tired of losing to EP because they can win the "Who has the most players left after everyone DC's" battle

I'm sick of DCing 4 times in one keep defense.

I'm sick of my attacks breaking every time I'm trying to fight.

I'm sick of your new poisons that drain resources being an instadrain that sends you from 32k stamina to zero in one hit, not over time like YOU PROGRAMMED IT TO.

And most of all, I am SICK AND TIRED of paying you money to lose to people because of your crap servers and programming.

When this game works, it's amazing. But it RARELY WORKS WHEN IT MATTERS.

Fix it. Now. Not a pseudo fix in three to four weeks. NOW.
Take some time. Really sit down and work on things. Stop pumping out Crown store content and FIX THE GAMEPLAY.

gl0wgl0w

davidj8291 wrote: »

@ZOS_GinaBruno
@ZOS_JessicaFolsom
@ZOS_KaiSchober
@ZOS_GaryA
@ZOS_TristanK

ARE YOU LISTENING??? I'm sick and tired of losing to EP because they can win the "Who has the most players left after everyone DC's" battle

I'm sick of DCing 4 times in one keep defense.

I'm sick of my attacks breaking every time I'm trying to fight.

I'm sick of your new poisons that drain resources being an instadrain that sends you from 32k stamina to zero in one hit, not over time like YOU PROGRAMMED IT TO.

And most of all, I am SICK AND TIRED of paying you money to lose to people because of your crap servers and programming.

When this game works, it's amazing. But it RARELY WORKS WHEN IT MATTERS.

Fix it. Now. Not a pseudo fix in three to four weeks. NOW.
Take some time. Really sit down and work on things. Stop pumping out Crown store content and FIX THE GAMEPLAY.

Yes and just let me log into one of my characters instesd of crsshing the first second in the game

Hamiltonmath

I love the game with a passion too, and if you are unsatisfied, you tell them with your money. Unsubscribe and play something else until the situation is settled.

ESO has been absolute crap since Dark Brotherhood path . If I get home today, jump on ESO and get disconnected everywhere I go, then I will just withdraw my $30/month (my wife has ESO+ as well). If enough people do that, then the choice becomes to (a) fix the game and earn our money back or (b) the game ends.

I promise you it isn't personal, but it does seem like a slap in the face to (a) give ZOS money (b) have ESO not work and then (c) have them announce they've spent lots of hours on new paid content. While I don't know the division of labor inside ZOS, it seems to me like before any sort of announcing new content will happen, those engineers (again, I don't know the break down of the forces of labor within ZOS) should be working on making a playable game. I would assume, however, that there are engineers in one division tasked with creation of content and engineers in a separate division tasked with upkeep of content. If I were an engineer in the creation department, I would be very upset with the engineers in the upkeep department. If I were an engineer and all engineers were tasked with creation AND upkeep, then I would be very upset with the project manager who is dictating that the engineers' time goes to creation and not upkeep.

ZOS can announce all the gear sets, new dungeon, monster sets, housing, and amazing content that you want; if I can't even get on to access it, it's pointless. I'm 100% sure they know it is broken; I'm 100% sure they have people working on it. However, the point that we need to be making isn't threads on a forum; it is cancelling ESO+.

ZOS employees, especially public relation ones: This is an epidemic. Your jobs and livelihood are at risk if this isn't fixed. If I were you, I'd be asking the upkeep engineers to spend time fixing the game or neither of you will have jobs in the future. It is not a threat, it's a reality: In this digital age, people can vote with their money. They won't vote for something broken.

Cherryblossom

tinythinker wrote: »

For context, threads like this go back to PC launch. ZOS has seen hundreds of them. The whole communicate better/stop pushing buggy stuff/fix the lag in Cyro rant is old hat. I'm not against people complaining or expressing their frustration, but neither the issues or the complaints are new. This the studio. This is the game. There is no FFXIV-style reboot in the works. You will get what they can deliver when they can get it out, whatever and whenever that is. Many who've called it unacceptable are still here, many have left, but this is how it is with ESO.

Sadly this is so True, I was one of those people at launch demanding that ZOS responded to the community, but I was shot down most of the time by others saying this is what you should expect from an online game!

At no point during my time playing have I seen any improvement with ZOS customer Service or Support, they simply do not care.

It has been nice to see there have been no defenders in this thread though, just angry people who deserve a better service.

Unsubbing or stop playing makes no difference to ZOS, unless we all stop, then they will simply shut the game down. I honestly believe they really do not care about us or the game. If you disagree with me, let me know why!

Grao

Cherryblossom wrote: »

tinythinker wrote: »

For context, threads like this go back to PC launch. ZOS has seen hundreds of them. The whole communicate better/stop pushing buggy stuff/fix the lag in Cyro rant is old hat. I'm not against people complaining or expressing their frustration, but neither the issues or the complaints are new. This the studio. This is the game. There is no FFXIV-style reboot in the works. You will get what they can deliver when they can get it out, whatever and whenever that is. Many who've called it unacceptable are still here, many have left, but this is how it is with ESO.

Sadly this is so True, I was one of those people at launch demanding that ZOS responded to the community, but I was shot down most of the time by others saying this is what you should expect from an online game!

At no point during my time playing have I seen any improvement with ZOS customer Service or Support, they simply do not care.

It has been nice to see there have been no defenders in this thread though, just angry people who deserve a better service.

Unsubbing or stop playing makes no difference to ZOS, unless we all stop, then they will simply shut the game down. I honestly believe they really do not care about us or the game. If you disagree with me, let me know why!

And you thought their communication was bad then! Now it is 100 times worse... XD
Been here since beta as well and watched their customer support be downgraded again and again while their significant responses in this forum mingle more and more.