Zenimax's "reply" to bugged passive sacred ground

GnGEmpire

This was their reply to a ticket that a friend of mine submitted:

Subject

Sacred Ground Passive is granting CC immunity


Response By (Chet) (06/23/2016 04:49 PM)

Greetings,

We apologize that we have taken so long to get back to you in regards to your issue. Due to high ticket volumes, we will be unable to assist you further with this ticket. We understand this may be frustrating and we are disappointed that we are unable to deliver a Customer Service experience that is up to our desired standards.

Please also be sure to visit our help portal where you can search for common issues and subscribe to individual articles for any updates about that information: https://help.elderscrollsonline.com.

Best Regards,
The Elder Scrolls Online Team

And this was the end of it xD

InvitationNotFound

no ETA

sadownik

Yeah Chet is on fire lately it seems... Many threads around with exactly the same answer.

notimetocare

You put in a ticket... for a bug report... and you expected a different answer? Your logic is horrible... This is why tickets take so long. They have to read tons of nonsense submitted to the wrong places

Mureel

notimetocare wrote: »

You put in a ticket... for a bug report... and you expected a different answer? Your logic is horrible... This is why tickets take so long. They have to read tons of nonsense submitted to the wrong places

We also put in bug reports and also posted here and were SPECIFICALLY TOLD to put in a CS TICKET - so your snark is thoroughly unnecessary.

lolo_01b16_ESO

Just be happy to get an answer. The last 20 bugs I reported are still marked as unresolved and I didn't even get a note that someone read it and decided it's not important.

Zinaroth

To the caster or the friendly targets affected or the enemies affected?

hrothbern

GnGEmpire wrote: »

This was their reply to a ticket that a friend of mine submitted:

Subject

Sacred Ground Passive is granting CC immunity


Response By (Chet) (06/23/2016 04:49 PM)

Greetings,

We apologize that we have taken so long to get back to you in regards to your issue. Due to high ticket volumes, we will be unable to assist you further with this ticket. We understand this may be frustrating and we are disappointed that we are unable to deliver a Customer Service experience that is up to our desired standards.

Please also be sure to visit our help portal where you can search for common issues and subscribe to individual articles for any updates about that information: https://help.elderscrollsonline.com.

Best Regards,
The Elder Scrolls Online Team

And this was the end of it xD

at least you got an answer acknowledging that your complaint was received.

But I see this mainly as one of the many negative side effects of exploiters, consuming resources of ZOS better put to a better use.

administration effort of careful investigation, banning and appeals and so on will take quite some time of ZOS people.

Mureel

Zinaroth wrote: »

To the caster or the friendly targets affected or the enemies affected?

Yeah it happens so that then adds cannot be chained.

ShedsHisTail

GnGEmpire wrote: »

This was their reply to a ticket that a friend of mine submitted:

Subject

Sacred Ground Passive is granting CC immunity


Response By (Chet) (06/23/2016 04:49 PM)

Greetings,

We apologize that we have taken so long to get back to you in regards to your issue. Due to high ticket volumes, we will be unable to assist you further with this ticket. We understand this may be frustrating and we are disappointed that we are unable to deliver a Customer Service experience that is up to our desired standards.

Please also be sure to visit our help portal where you can search for common issues and subscribe to individual articles for any updates about that information: https://help.elderscrollsonline.com.

Best Regards,
The Elder Scrolls Online Team

And this was the end of it xD

How did you expect him to help?
Roll out a bug fix just for your friend?

I mean, best case scenario, the response you might have gotten is:
"Thank you for your feedback. This is a known bug that we are working to resolve."

Mureel

ShedsHisTail wrote: »

GnGEmpire wrote: »

This was their reply to a ticket that a friend of mine submitted:

Subject

Sacred Ground Passive is granting CC immunity


Response By (Chet) (06/23/2016 04:49 PM)

Greetings,

We apologize that we have taken so long to get back to you in regards to your issue. Due to high ticket volumes, we will be unable to assist you further with this ticket. We understand this may be frustrating and we are disappointed that we are unable to deliver a Customer Service experience that is up to our desired standards.

Please also be sure to visit our help portal where you can search for common issues and subscribe to individual articles for any updates about that information: https://help.elderscrollsonline.com.

Best Regards,
The Elder Scrolls Online Team

And this was the end of it xD

How did you expect him to help?
Roll out a bug fix just for your friend?

I mean, best case scenario, the response you might have gotten is:
"Thank you for your feedback. This is a known bug that we are working to resolve."

I don't know what you think, but I expect someone who is taking my money every month to enough to at least toss me a We'll look into that type bone.

The above letter is the polar and total OPPOSITE of what I would expect.

Yeah the Known Bug thing would be fine.

Absolutely NOTHING whatsoever is NOT fine.

Edit to add: Also, any bug fix to this would be for Every Templar in the Game who uses this passive. Not exactly a bug fix just for a friend.

cote-bmsb16_ESO

We'll keep submitting tickets, and you keep closing them without resolving them. Eh? WTf At least put it on a to-do list. FFS

Bfish22090

hire more people, you certainly make enough off of crown store items.

Cazzy

ShedsHisTail

Mureel wrote: »

ShedsHisTail wrote: »

GnGEmpire wrote: »

This was their reply to a ticket that a friend of mine submitted:

Subject

Sacred Ground Passive is granting CC immunity


Response By (Chet) (06/23/2016 04:49 PM)

Greetings,

We apologize that we have taken so long to get back to you in regards to your issue. Due to high ticket volumes, we will be unable to assist you further with this ticket. We understand this may be frustrating and we are disappointed that we are unable to deliver a Customer Service experience that is up to our desired standards.

Please also be sure to visit our help portal where you can search for common issues and subscribe to individual articles for any updates about that information: https://help.elderscrollsonline.com.

Best Regards,
The Elder Scrolls Online Team

And this was the end of it xD

How did you expect him to help?
Roll out a bug fix just for your friend?

I mean, best case scenario, the response you might have gotten is:
"Thank you for your feedback. This is a known bug that we are working to resolve."

I don't know what you think, but I expect someone who is taking my money every month to enough to at least toss me a We'll look into that type bone.

The above letter is the polar and total OPPOSITE of what I would expect.

Yeah the Known Bug thing would be fine.

Absolutely NOTHING whatsoever is NOT fine.

Edit to add: Also, any bug fix to this would be for Every Templar in the Game who uses this passive. Not exactly a bug fix just for a friend.

Did he use /help? or /bug?

Garldeen

Coming soon...buy premium level support for just 1000 crowns per ticket. No refunds

The_Lex

wonkydog wrote: »

Coming soon...buy premium level support for just 1000 crowns per ticket. No refunds

Exactly! Yesterday, I jokingly posted that the Crown Store will be selling Server Stability Patches. Ties in nicely with a premium support plan.

UltimaJoe777

To be fair the problem people have with Sacred Ground right now is not Sacred Ground itself but the fact Snares count as CC and thus enemy NPCs trigger CC immunity from being snared. Yeah I'd consider that a bug myself but it's more than just Sacred Ground...

Garldeen

The_Patriarch wrote: »

wonkydog wrote: »

Coming soon...buy premium level support for just 1000 crowns per ticket. No refunds

Exactly! Yesterday, I jokingly posted that the Crown Store will be selling Server Stability Patches. Ties in nicely with a premium support plan.

The modern game approach. Make a game, take a bit out and then sell it back as dlc content

Rohamad_Ali

Chet strikes again !

ZOS_Seiffer

Hey everyone,

First, just a quick clarification question. Is the original post referring to monsters that can break out of crowd control? If so this behavior is mainly seen inside the Trials (and a handful of monsters elsewhere). Currently on live servers, snare effects cause these monsters to trigger the crowd control break and then become immune to any kind of crowd control for a short period of time.

Internally, we have removed snares from the list of crowd control effects that trigger the monster's crowd control break. This means a snare effect from an ability like Sacred Ground will no longer cause the next Fiery Grip to fail because the monster is immune to crowd control. This should help during encounters where positioning the monsters can be critical to success.

You can expect this update in an upcoming patch!

However if the behavior being referenced is something else, please elaborate and we will look into it. Thanks all!

Mureel

Seiffer wrote: »

Hey everyone,

First, just a quick clarification question. Is the original post referring to monsters that can break out of crowd control? If so this behavior is mainly seen inside the Trials (and a handful of monsters elsewhere). Currently on live servers, snare effects cause these monsters to trigger the crowd control break and then become immune to any kind of crowd control for a short period of time.

Internally, we have removed snares from the list of crowd control effects that trigger the monster's crowd control break. This means a snare effect from an ability like Sacred Ground will no longer cause the next Fiery Grip to fail because the monster is immune to crowd control. This should help during encounters where positioning the monsters can be critical to success.

You can expect this update in an upcoming patch!

However if the behavior being referenced is something else, please elaborate and we will look into it. Thanks all!

Oh my goodness! THANK YOU! Yay!!!!!!! Thank you!

UltimaJoe777

Not just Sacred Ground but anything that snares. Silver Bolt, Trapping Webs, Lotus Fan, etc. Snares will no longer induce CC immunity in NPCs! Rejoice people wanting to use Sacred Ground for your prayers have been answered by Seiffer!

Or it's an elaborate prank

Lokey0024

Chet the dream crusha. New raid boss in Wrothgar. He runs around the city lagging you out, making writs impossible.