Data load failure

Skynetwork

same error with new patch (1.3.5) 3 - 4 times pro hour, every zone and at bossfights

indigoblades

GTech_1 wrote: »

In order to put a minor band-aid on this and slow the hemorrhaging I would say:

After you enter the game, Alt-tabbing out of ESO and closing the launcher makes the "Data Load" error less frequent. 1-2 times per extended session, rather than 1-2 times per hour.

This is *not* a fix, and should not be thought of as such, but it does reduce the "rage factor".

Hope this helps,
GTech_1

I havent gotten the Data Load Failure in many days maybe a week when i CLOSE the launcher after i start the game. Thank You for the tip.

SavageHenry

Tried the whole closing the launcher thing but hasn't made a difference, it seems completely random. some days it will only happen once in a while, others every few minutes. launcher or no launcher for me

Erlindur

SavageHenry wrote: »

Tried the whole closing the launcher thing but hasn't made a difference, it seems completely random. some days it will only happen once in a while, others every few minutes. launcher or no launcher for me

I start the client directly from the executable, bypassing the launcher. I do that way before the problem started, so this is not directly the cause.

But, since for some people it seems to work, then maybe we are looking in the wrong direction. Maybe the problem with the load failure has nothing to do with broken files but with the memory allocation. The object fails to load because the system cannot allocate memory for that file. For some people, closing the launcher frees some system memory and it solves the problem while in others it is more severe and it does nothing.

The problem started with the new lightning, so I guess in the new code, there was a mess up somewhere in the system memory boundaries in the client. Just a wild guess but maybe it worth the trouble someone looking into it.

SavageHenry

Erlindur wrote: »

show previous quotes

SavageHenry wrote: »

Tried the whole closing the launcher thing but hasn't made a difference, it seems completely random. some days it will only happen once in a while, others every few minutes. launcher or no launcher for me

I start the client directly from the executable, bypassing the launcher. I do that way before the problem started, so this is not directly the cause.

But, since for some people it seems to work, then maybe we are looking in the wrong direction. Maybe the problem with the load failure has nothing to do with broken files but with the memory allocation. The object fails to load because the system cannot allocate memory for that file. For some people, closing the launcher frees some system memory and it solves the problem while in others it is more severe and it does nothing.

The problem started with the new lightning, so I guess in the new code, there was a mess up somewhere in the system memory boundaries in the client. Just a wild guess but maybe it worth the trouble someone looking into it.

You could be right.
It seems that if I do a clean boot, with nothing running but what windows needs to run and ESO it will take longer for the problem to present it self but eventually it will start.

antmck2011rwb17_ESO

Regardless of what the actual problem is - this error should not throw you abruptly back to the desktop with that error window. As I have said before - and it's been mentioned by others too - this is not a critical/fatal error. If you can hit the ignore button and click on the ESO icon in the task bar (Windows 7) and just continue on as if nothing happened - then why the hell does it just ignore this in the first place???!!! The code is obviously catching this error. So they are using try...catch blocks. All they have to do is remove or comment out the line of code that creates that annoying window. Isn't it that simple. Please someone check this. This needs fixing now. It's been going on for too long. It's affecting a lot of people and I'm sure some people have had enough and just left the game all together - that's probably why zones seem so empty these days.

Erlindur

antmck2011rwb17_ESO wrote: »

Regardless of what the actual problem is - this error should not throw you abruptly back to the desktop with that error window. As I have said before - and it's been mentioned by others too - this is not a critical/fatal error. If you can hit the ignore button and click on the ESO icon in the task bar (Windows 7) and just continue on as if nothing happened - then why the hell does it just ignore this in the first place???!!! The code is obviously catching this error. So they are using try...catch blocks. All they have to do is remove or comment out the line of code that creates that annoying window. Isn't it that simple. Please someone check this. This needs fixing now. It's been going on for too long. It's affecting a lot of people and I'm sure some people have had enough and just left the game all together - that's probably why zones seem so empty these days.

While I share your anger over this (after all I'm plagued by it for over 2 months now), things are not always as easy as they look. Error handling routines are not just a few lines of code that you can simply disable. It is a complex function that addresses everything that can go wrong, accordingly to what exactly went wrong.

So, pinpointing where the problem lies, is vital. If for example, everyone believes that the bug is caused by failure to open/read a file, they may simply try to fix something that is not there. If the real problem is that the client doesn't take into account the memory used by the new lighting, they simply look in the wrong place.

Hakhan

antmck2011rwb17_ESO wrote: »

Regardless of what the actual problem is - this error should not throw you abruptly back to the desktop with that error window. As I have said before - and it's been mentioned by others too - this is not a critical/fatal error. If you can hit the ignore button and click on the ESO icon in the task bar (Windows 7) and just continue on as if nothing happened - then why the hell does it just ignore this in the first place???!!! The code is obviously catching this error. So they are using try...catch blocks. All they have to do is remove or comment out the line of code that creates that annoying window. Isn't it that simple. Please someone check this. This needs fixing now. It's been going on for too long. It's affecting a lot of people and I'm sure some people have had enough and just left the game all together - that's probably why zones seem so empty these days.

I agree totally, and if i may, i had this error once and i totally lost my character. The support know nothing to help me, i mailed 2 times my problem to these man and i dont get any solution. Only stupid recommendations like "make this in your Windows, deactive that in your system"... Does resolve nothing.

This is a shame, if i have this error in de middle of combat, the game turns to my desktop and if i ignore the error and head back to the game, my character is dead...

I just waiting my "30 day free" for purchase this goes off to unsubscribe my account. I will not be billed for this piece of manure.

This game is insanely boring, the interaction to other players is extremely poor for an MMO, full of bugs, red cubes with "missing" imprinted... And if i want to play a single-player game, i dont need to be billed every month.

These guys only selling the name "Elder Scrolls" to put his backsides full of money.

ddunlap332b14_ESO

Erlindur wrote: »

show previous quotes

antmck2011rwb17_ESO wrote: »

Regardless of what the actual problem is - this error should not throw you abruptly back to the desktop with that error window. As I have said before - and it's been mentioned by others too - this is not a critical/fatal error. If you can hit the ignore button and click on the ESO icon in the task bar (Windows 7) and just continue on as if nothing happened - then why the hell does it just ignore this in the first place???!!! The code is obviously catching this error. So they are using try...catch blocks. All they have to do is remove or comment out the line of code that creates that annoying window. Isn't it that simple. Please someone check this. This needs fixing now. It's been going on for too long. It's affecting a lot of people and I'm sure some people have had enough and just left the game all together - that's probably why zones seem so empty these days.

While I share your anger over this (after all I'm plagued by it for over 2 months now), things are not always as easy as they look. Error handling routines are not just a few lines of code that you can simply disable. It is a complex function that addresses everything that can go wrong, accordingly to what exactly went wrong.

So, pinpointing where the problem lies, is vital. If for example, everyone believes that the bug is caused by failure to open/read a file, they may simply try to fix something that is not there. If the real problem is that the client doesn't take into account the memory used by the new lighting, they simply look in the wrong place.

I quite agree - but I would also add this - even if they *could* change coding to hide the errors, as it were, I wouldn't be exactly thrilled with such a 'fix'. I don't know about anyone else experiencing this problem, but from what I've seen, the more of these errors I get, the more ram the game tries to pull to run the game - and consequently the worse the game and my computer run as the problem goes on. As annoying as this error message is, I much prefer seeing it and know there's a recognized problem going on which can be addressed to the alternative of having a snowball effect going on in the background which you *don't* see until the game or computer finally can't handle it anymore and crashes without warning.

This is getting very annoying. I'm not likely to leave - I truly love this game. But I would dearly love to see this issue addressed so that I can play without dying to errors every 10-15 minutes. Adding my name to the list of affected players. Oh, and my wife's laptop does the same thing - but my friend who bought me the game doesn't have an issue at all. Go figure.

MissKiwiana

ah,ok so its not just me then. Happening to me too.

Tempiis

Hi everyone here is a word of warning yesterday i got this bug for the 1st time. Crashed my PC so i'm thinking it was a random crash, reloaded the computer and restarted the game. Wrong move crash happened again but this time it totally trashed my hard drive. Now at 1st i was thinking "Well the computer is 6yrs old so no biggie stuff happens". But now after replacing the drive reinstalling windows and the game im still getting these crashes, so im wondering and warning you guys that this crash maybe be doing significant harm to your PC. ZOS please fix this because i'm not spending another 50 bucks on a hard drive!

SavageHenry

Just something I've noticed over the weekend is that this happens a lot more often at peak times than non peak times. I couldn't play more than ten minutes at a time today or yesterday with out it happening, where as during the week at times with less people on I can play for a few hours without it happening.

Not sure if it is related but just some thing I noticed and hopefully it can help get this solved.

Edit: at the point now where it is happening the moment my character loads into the world. I am now at the point where I cannot actually play the game.
I have tried running after a clean boot but this has made no difference.

antmck2011rwb17_ESO

I haven't had this issue at all this weekend, but then I haven't played as much as I usually do. I did see some red boxes today in Velyn Harbor - but no crash.
Guess I'll get double today.

kedehern

well after not playing for a month and a half even with 8 or so fix trys from them and the newest patch i am still having the same problem , i cant play more than 20 min till the crash start . my wife and i bought the game (imperial editions)to play together , i crash, she don't(same computer , same network ) we have had enough i have wasted the $80.00 times two for the game and 2 six month scripts for this game . we could have saved $400.00 and just stayed a daoc . they cant seem to figure out the problem ,all their attempts to fix had to do with my system (even though my wife and i have same computers) as prof here its all on their end . i am going to file another report to them but dont think we will renew our scripts , just another waste of money trying a new game that looks good put cant play it cause of problems just like warhammer could see this game dieing just like warhammer

antmck2011rwb17_ESO

Got it 3 times today - once less a minute after login.

danno8

I am sad to say I have cancelled my sub in part due to this error. The error makes me very hesitant to group with people for content as a unannounced flip to the desktop can easily cause a wipe.

In conjunction with the lack of solo content to go from VR10-VR12 and with VR14 just around the corner I have lost any way to easily level my character without either having to grind endless mobs solo (at VR11.5 I did the math that I would have to kill over 5000 mobs to get the rest of my level to 12), or face a potential group wipe due to this error.

Hopefully things change soon, but I feel it is important that ZoS knows that this problem is causing some people to leave, even if it's just me.

Ashtaris

It's sad to see that people are leaving the game because of this issue. It seems empty enough as it is in the Vet zones, and certainly having players leaving because of a extremely annoying bug that ZOS can't seem to fix certainly doesn't help keep it populated. I've been fortunate that I've only rarely had this issue happen to me a few times, but I certainly understand your frustration. ZOS, it's time to get his issue fixed, whatever it takes.

SavageHenry

ok so in a last ditch attempt to try fixing this I lowered all my graphic settings to see if that would make a difference, and it would seem that if I have my Res on 1080 - 720 I can have all the other settings set to high and no Data load Failure happening.

Not the nicest looking of solutions but have been able to play the last 3 or 4 hours without a drop to desktop for this error. Thought I'd post it here maybe it'll help someone else out till a fix is in place.

Edit: Didn't work, takes longer to happen but just happened again there now. grr.

stefan.gustavsonb16_ESO

This is becoming a game breaking issue for me. I have lots of patience, and I can understand that bugs happen, but ZOS are now way beyond any excuses. This is a non-fatal bug, and it could easily be made less intrusive by not popping us to the desktop. If I can ignore the error, there is absolutely no need to make the game drop everything and show a debug dialog. Absolutely. No. Need.

Ossa666

The issue is still there. Happened 3 times to me today, in 10-15 minutes.
It happens everytime i play, but the intervals vary.
i can ignore but it keeps coming back, obviously. It literally makes the game unplayable. Sometimes, before the error occurs, it starts with heavy lag spikes.

SavageHenry

Still getting this error, is there any word on a fix for this at all?

GTech_1

Still getting this error as well ... It's now September 5th ...

Erlindur

Well, there are no official news about this bug and since it makes any pvp on my PC simply impossible, I tried to play with the settings in case I managed to reduce it a bit.

What seems to work fairly well for the past couple of days, was reducing the particle density option in the graphics section. It doesn't eliminate the problem but I only had one data load failure since I set it. Usually in zerg vs zerg I get them every 5 secs or so.

Can anyone else affected try it and report here?

Secchan

Seems like it depends a lot on what zone you're in. I played through The Rift with hardly any data load failures. Then I got to Glenumbra and could hardly walk 5 steps without getting one. Glenumbra was so frustrating to play. I'm hoping Stormhaven will be better.

But I also did a runthrough of the AD zones and while I got one or two data load failures in Auridon I didn't get any in Grahtwood or Greenshade. To me it seems like DC is the worst affected by this problem.

Don't know if it helps.

I've also noticed that I don't get any data load failures while crafting. I only get them while moving my character/moving the camera/battling. Don't know if that is a clue either. I don't really know anything about the technical stuff, just telling what I've discovered.

JamilaRaj

Secchan wrote: »

I've also noticed that I don't get any data load failures while crafting. I only get them while moving my character/moving the camera/battling.

I sometimes get errors while standing still, even during loading screen.

stefan.gustavsonb16_ESO wrote: »

This is becoming a game breaking issue for me. I have lots of patience, and I can understand that bugs happen, but ZOS are now way beyond any excuses. This is a non-fatal bug, and it could easily be made less intrusive by not popping us to the desktop. If I can ignore the error, there is absolutely no need to make the game drop everything and show a debug dialog. Absolutely. No. Need.

I suspect it is fatal, eventually, but yes, fixed or not, at least they should stop bugging player with error message. That the engine is pure garbage, good looking, but garbage, is obvious even without message saying so.

ZOS_JasonLeavey

Hey there, everyone. We've implemented some fixes going into Update 4 that should help to resolve the "data load" error. Once Update 4 goes live, be sure to let us know if you're still experiencing the error.

Thanks for your patience while we worked to resolve this error.

GTech_1

ZOS_JasonLeavey wrote: »

Hey there, everyone. We've implemented some fixes going into Update 4 that should help to resolve the "data load" error. Once Update 4 goes live, be sure to let us know if you're still experiencing the error.

Thanks for your patience while we worked to resolve this error.

Excellent, Thanks for the update Jason

antmck2011rwb17_ESO

Started a new character just to experiment on. Haven't been to Bleakrock in a while. I'm getting this damn error every few minutes - it's unplayable. A fix can't come soon enough.

Kevinmon

I got the data load error about 20 times today

ZOS_JasonLeavey

Hey there, @Kevinmon. Now that v.1.4.3 has gone live, let us know if you're no longer experiencing this error.

Thanks!