Data load failure

NickWindust

Just an errant thought. Maybe someone has done a risk/benefit analysis and come to the conclusion that the loss in the subscriber base due to this bug would cost the company less than the money it would take to find the bug and fix it. Kind of what car companies are alleged to do when they evaluate the cost of crashes against the cost of recalls.

GTech_1

August 6th, 2014
The 1.3.3 patch has been applied and my Wife and I are still receiving the "artdata" load failure.

I want an official update on the status of this "Known issue".

antmck2011rwb17_ESO

I got this error again today too. Right after doing a dark anchor.

antmck2011rwb17_ESO

Just got my 2nd Data Load Failure for today. This time I was inside a public dungeon (Razak's Wheel). If this error is related to the amount of objects needed loading - how can you get this error in a dungeon? Dungeons are small areas (well smaller then the world or city anyway). Not much to load surely?

NewBlacksmurf

No idea why I was sent here.

Here is my post
http://forums.elderscrollsonline.com/discussion/comment/1175838#Comment_1175838

l.cockerell1968b16_ESO

I would like to add my name to the people who are experiencing this problem frequently. Please can we have a fix for this.

antmck2011rwb17_ESO

Got another error inside a dungeon - this time Wayrest Sewer's. Just as I went in.

buckshot1230ub17_ESO

just gonna put my comment in here, i was getting that message what seemed like every 5 minutes. One thing the tech support said try was adjust the resolution. i left my resolution the same and just lowered my setting to medium instead of ultra high and that seemed to help, played for a while and no error message

antmck2011rwb17_ESO

Just got one for today as I was entering the bank at Shornhelm. I've used the bank many, many times before without any prob.

RinaldoGandolphi

These data load errors are caused by missing textures.

i have come to the conclusion that the only way to solve this is to find which files are causing the problem.

i am going to calculate the sha hashes of all the files in the zenimax folder under program files later today and post them, and i can get others to do the same, we should be able to find the file causing the problem because all of us should have the same exact file hashes on every file,when we find the files that the hashes don't match on we will have our culprit.

hopefully then a zenimax employee will gives a direct link to the said file so we can replace it with a correct version so this nonsense stops.

roos.o.91b16_ESO

I've noticed there's a rather annoying difference between this error on my Mac and on my boyfriend's PC. When it happens to him he can just click "ignore once" and return to his game without issue (until the error hits again, of course). But when it happens to me while why character is running or on horseback and I click "ignore once" to return to the game, I have lost control over my character so they're running around like a madman. All I can really do is direct them to run into a wall or tree and log out to character select, then log back in again. Since I'm nearly always moving when the error hits that means there is basically no option for me to deal with this error without interrupting my gameplay in a major way. Especially since this sometimes happens within minutes or even seconds of each other.

So far I've been dealing with this by playing on my boyfriend's computer which is obviously not an ideal solution. I don't even really mind that I get an error semi-regularly, I can deal with that. I do mind that there is no way to deal with this in my client of choice that does not involve either crashing to desktop or logging out to character select in the middle of a battle.

Has anyone else with the Mac client had this problem or is it just me?

danno8

woodsro wrote: »

These data load errors are caused by missing textures.

i have come to the conclusion that the only way to solve this is to find which files are causing the problem.

i am going to calculate the sha hashes of all the files in the zenimax folder under program files later today and post them, and i can get others to do the same, we should be able to find the file causing the problem because all of us should have the same exact file hashes on every file,when we find the files that the hashes don't match on we will have our culprit.

hopefully then a zenimax employee will gives a direct link to the said file so we can replace it with a correct version so this nonsense stops.

I wish you all the luck in the world.

Still get this all the time. Sometimes several per hour, sometimes none in a whole play session.

MaisyMae

I'm encountering the same issue every 15-30 minutes. The game continues running in the background, getting me killed more times than not. It's basically unplayable and upsetting it's been since June this complaint has been given with no fixes.

allenzach

Happens to me every time I play probably every 5 minutes or so. Sometimes faster than that. I once had to close 4 Data Load Failure boxes before I could get back in. Can't even play the game anymore.

antmck2011rwb17_ESO

Now I'm getting this error when I click on readable books?!

GTech_1

GTech_1 wrote: »

August 6th, 2014
The 1.3.3 patch has been applied and my Wife and I are still receiving the "artdata" load failure.

I want an official update on the status of this "Known issue".

It is now August 12th, 2014 ... still no official update.

Seriously, what's the deal?

GTech_1

And yes, it is *still* happening, as of earlier today.

Grimjac100

Also getting the error. Not holding out much hope that it will do any good, as we haven't seen any progress since June, at least. I really want to like the game but it's difficult with these nonsensical errors.

stefan.gustavsonb16_ESO

That dialog box is stupid. I'm sorry to say it, but there's no better word for it.

Having a dialog box for an apparently non-fatal error that throws you to the desktop right in the middle of a fight is just stupid, plain and simple. I get this error a lot when I play, no matter what I do or where I go, and I am fed up with it. It ruins my gaming experience and makes me think that the developers are idiots. I know they're not, but I cannot help but wonder what stops them from just disabling that stupid dialog.

If I can ignore the error with no apparent ill effects apart from a few red "missing" boxes (which tend to appear here and there anyway), why make it a show-stopper? If you really need to make end users debug your production code, at least make the debug dialog a toggle so your users can have a relatively smooth and uninterrupted experience with the game. After sending in dozens of bug reports, I can no longer contribute any useful details. It just pops up all the time, everywhere.

Stupid. And annoying.


(Edit: double negation.)

antmck2011rwb17_ESO

Absolutely positively agree with stefan.gustavsonb16_ESO. This is really getting annoying. It can (and does) happen anywhere, anytime. Mostly when I'm just trying to get from A to B - running over land, not interacting with anything. Recently though I've had this when using the door to a bank, or a dungeon. Just moving through dungeon passage ways is enough to get this error now. I think I even had it once using an anvil.

Come on... just get rid of that annoying thrown back to desktop with window.
Why can't this error simply "ignore" itself silently??? When I get this error and hit ignore then click on the ESO icon in the task bar to get back to play - I find nothing different, nothing missing. So why the abrupt drop out???

Zenimax must be losing players over this.

SavageHenry

Add me to the list of people having this problem, already been on to Tech support and done everything they asked but still getting this error 1 to 2 times and hour.
it's really starting to put me off logging in. Game play experience is really starting to be affected by this.

GTech_1

In order to put a minor band-aid on this and slow the hemorrhaging I would say:

After you enter the game, Alt-tabbing out of ESO and closing the launcher makes the "Data Load" error less frequent. 1-2 times per extended session, rather than 1-2 times per hour.

This is *not* a fix, and should not be thought of as such, but it does reduce the "rage factor".

Hope this helps,
GTech_1

bsmerak633

I'm still getting "ALERT data load failure" on my Mac. Sometimes happens several times per minute. Very rarely happens in group dungeons but happens frequently in busy villages and cyrodil. This has been happening for well over a month, since the second big patch I think. I too lose control of my character, get kicked to the desktop, and get stuck running forward if moving at the time of the crash. Zenimax please fix this!

Erlindur

Well, tomorrow is my two months anniversary with this bug. I usually get it a few times, mostly in towns, so it is merely an annoyance. I thought I could live with it till it gets fixed. And then I tried PvP for a change. It is impossible to play in a castle siege. When crowds get together, I keep getting it every 5 secs. I even get it while in the death recap screen.

Can anyone else affected by this, verify that it gets far worse in that situation? If that's the case, we may have some new way for them to recreate the bug and maybe finally fix it.

indigoblades

I was getting it all the time the last 2 weeks but i haven't had it happen in a few days. I was wondering if anything changed.

EDIT 8/25: Lately i THINK i have been usually closing the launcher as GTech1 suggested... it has happened less so i hope that is helping. I will pay attention to my launcher status and update the thread if i am sure that closing the launcher is making a difference.

EDIT 8/28 I haven't had a Data Load failure since i Edited this post and have been trying to close the launcher after i play. ..... today i got a 'data load failure' and the launcher was open in background.

antmck2011rwb17_ESO

indigoblades wrote: »

I was getting it all the time the last 2 weeks but i haven't had it happen in a few days. I was wondering if anything changed.

Lucky you. I'm still getting it.

indigoblades

Knock on wood. I got it once today loading a char. My guess it wont happen for a while then i will have few days the game is unplayable. Two months is a long time for such a major bug considering it is all most as bad for some as a mild crash (it doesnt exit the game but definitely hinders progress). Lots of my time is not questing or in combat but just crafting, checking mail & moving things between alts. If i was in combat mainly against against major threats it would upset me a lot more ... I assume for lots, if not most people, they are in combat and it does get them killed alot... that is why i think this bug is MAJOR problem. (much higher than most bugs, but 2 months has gone by and its still happening )

rozcinana

Way back when this started happening, I was getting this error at High settings every hour or so. It stopped happening when I switched to Low... unfortunately I got the error again yesterday while on Low.

Aulakauss

Been happening to me, as well as getting Windows messages that the computer has run out of memory. This never happened before, but I played last in May. Data Load Error has been happening to me every day for the past couple days since I renewed and the memory issues have happened three times so far.

Am playing on a laptop with 4GB of RAM at Medium graphics, one setting lower than I was in May. The DLE doesn't seem to crash it if I hit Ignore Once but the memory error locks it up and I have to Windows+D or Alt+Tab out of it and nuke it with task manager.

SavageHenry

Between this and the endless loading screen I get half the time, I've canceled my sub, I'll play out the rest of my game time and maybe check in again in a few months. But it's getting to the stage where it is impossible to play, constant errors and crash's and tech support have done all they can. So at this stage I really have no choice but to go play some thing that works.

Edit: another error am getting is the no orange text to warn for stat overcharging grrr.