haleysarahw wrote: »Hello, I am back - 4 simultaneous crashes in Rockgrove today.
I can't give them benefit of the doubt here.
For one, a lot of us have given very concrete examples of how to improve the comms, especially during situations like this, and I never, ever see a response to those suggestions. I'm genuinely curious what @ZOS_Kevin thinks when he sees posts like this. Like are comments like this not taken seriously? A lot of us are saying, we need more information, context, framing, etc. and it's just not being given.
It's not the first issue where this has happened either. So in theory, they'd have feedback to go off and better style their communications. I just don't see that happening. That makes me feel, and probably others, like it's a matter of "won't" and not "can't" change their communications style.
For two, if they were just testing things, and for whatever reason the literal forum manager can't find time to post that, fine, I'd expect some views on the videos. I don't think that's the case, or wasn't the case for a little while, so I'm not confident they're currently working on it. Again, all of these questions and ambiguities could be cleared up with the format folks like you and I have provided.
I want to follow up on this as while I understand this is frustrating, I want to clear up the notion that we do not care or are ignoring this. If we didn't want to deal with it, we would have closed the thread a long time ago. We know this is important and want to make sure that if there is information to share, that it is accurate.
To answer your question directly, what I think every time is I wish I had more info to share, because I know this has been a frustrating issue for months.
At the end of the day, with this situation in particular, this isn't something that we are trying to brush aside or don't want to talk about. If we could provide you with a detailed solution right here, right now, we would. Since my last few posts, the status of this issue has not changed. We have engineers checking new information as it comes up during the investigation, but nothing successful yet. We have also been passing along your updates and theories in hopes they will aid the investigation as well. This is all information we have provided before. So we literally do not have additional information to give. And we cannot give an update on information that we do not have.
As I noted the last time, we are following up internally to get an overall update to provide, but we are in the process of doing that now. Again, we know this is frustrating and we appreciate everyone bearing through this.
I can't give them benefit of the doubt here.
For one, a lot of us have given very concrete examples of how to improve the comms, especially during situations like this, and I never, ever see a response to those suggestions. I'm genuinely curious what @ZOS_Kevin thinks when he sees posts like this. Like are comments like this not taken seriously? A lot of us are saying, we need more information, context, framing, etc. and it's just not being given.
It's not the first issue where this has happened either. So in theory, they'd have feedback to go off and better style their communications. I just don't see that happening. That makes me feel, and probably others, like it's a matter of "won't" and not "can't" change their communications style.
For two, if they were just testing things, and for whatever reason the literal forum manager can't find time to post that, fine, I'd expect some views on the videos. I don't think that's the case, or wasn't the case for a little while, so I'm not confident they're currently working on it. Again, all of these questions and ambiguities could be cleared up with the format folks like you and I have provided.
I want to follow up on this as while I understand this is frustrating, I want to clear up the notion that we do not care or are ignoring this. If we didn't want to deal with it, we would have closed the thread a long time ago. We know this is important and want to make sure that if there is information to share, that it is accurate.
To answer your question directly, what I think every time is I wish I had more info to share, because I know this has been a frustrating issue for months.
At the end of the day, with this situation in particular, this isn't something that we are trying to brush aside or don't want to talk about. If we could provide you with a detailed solution right here, right now, we would. Since my last few posts, the status of this issue has not changed. We have engineers checking new information as it comes up during the investigation, but nothing successful yet. We have also been passing along your updates and theories in hopes they will aid the investigation as well. This is all information we have provided before. So we literally do not have additional information to give. And we cannot give an update on information that we do not have.
As I noted the last time, we are following up internally to get an overall update to provide, but we are in the process of doing that now. Again, we know this is frustrating and we appreciate everyone bearing through this.
I came here to see why this hasn't been being addressed for months now and was pleasantly surprised to see this. Genuinely appreciate the engagement even though I know it's frustrating for you as well. Every time I come back to the game though it's as if nothing has been done to improve performance, even though it was supposedly made a priority a couple years back.
I've spent the last couple days getting my account/storage ready to cancel my ESO+ (first time I'll play without it) because the lag is too bad to play outside of the times I do stuff with friends, and sometimes that is cut short from the lag as well. For a game with a subscription model, paid chapters, an in-game store, and loot boxes, I think it can be (at least for me) quite frustrating to feel like this has just always been an issue (true or not, it's been an issue enough for long enough that it feels that way) and makes it feel like it's not a priority.
I have videos of my issues as of late, and it's only with this game. Stability tests and traces show a stable connection on my side. Oddly (and this may be a coincidence) the issue seems to be lessened with my VPN on.
This, using a VPN and hopping around does make it slightly better - which it shouldn't considering my speeds go from 850mbs down to 100 mbs on vpn.
KaironBlackbard wrote: »Where do you all live at? What state?
NW Florida seems to have been resolved.
KaironBlackbard wrote: »I can't give them benefit of the doubt here.
For one, a lot of us have given very concrete examples of how to improve the comms, especially during situations like this, and I never, ever see a response to those suggestions. I'm genuinely curious what @ZOS_Kevin thinks when he sees posts like this. Like are comments like this not taken seriously? A lot of us are saying, we need more information, context, framing, etc. and it's just not being given.
It's not the first issue where this has happened either. So in theory, they'd have feedback to go off and better style their communications. I just don't see that happening. That makes me feel, and probably others, like it's a matter of "won't" and not "can't" change their communications style.
For two, if they were just testing things, and for whatever reason the literal forum manager can't find time to post that, fine, I'd expect some views on the videos. I don't think that's the case, or wasn't the case for a little while, so I'm not confident they're currently working on it. Again, all of these questions and ambiguities could be cleared up with the format folks like you and I have provided.
I want to follow up on this as while I understand this is frustrating, I want to clear up the notion that we do not care or are ignoring this. If we didn't want to deal with it, we would have closed the thread a long time ago. We know this is important and want to make sure that if there is information to share, that it is accurate.
To answer your question directly, what I think every time is I wish I had more info to share, because I know this has been a frustrating issue for months.
At the end of the day, with this situation in particular, this isn't something that we are trying to brush aside or don't want to talk about. If we could provide you with a detailed solution right here, right now, we would. Since my last few posts, the status of this issue has not changed. We have engineers checking new information as it comes up during the investigation, but nothing successful yet. We have also been passing along your updates and theories in hopes they will aid the investigation as well. This is all information we have provided before. So we literally do not have additional information to give. And we cannot give an update on information that we do not have.
As I noted the last time, we are following up internally to get an overall update to provide, but we are in the process of doing that now. Again, we know this is frustrating and we appreciate everyone bearing through this.
I came here to see why this hasn't been being addressed for months now and was pleasantly surprised to see this. Genuinely appreciate the engagement even though I know it's frustrating for you as well. Every time I come back to the game though it's as if nothing has been done to improve performance, even though it was supposedly made a priority a couple years back.
I've spent the last couple days getting my account/storage ready to cancel my ESO+ (first time I'll play without it) because the lag is too bad to play outside of the times I do stuff with friends, and sometimes that is cut short from the lag as well. For a game with a subscription model, paid chapters, an in-game store, and loot boxes, I think it can be (at least for me) quite frustrating to feel like this has just always been an issue (true or not, it's been an issue enough for long enough that it feels that way) and makes it feel like it's not a priority.
I have videos of my issues as of late, and it's only with this game. Stability tests and traces show a stable connection on my side. Oddly (and this may be a coincidence) the issue seems to be lessened with my VPN on.
This, using a VPN and hopping around does make it slightly better - which it shouldn't considering my speeds go from 850mbs down to 100 mbs on vpn.
That mean's it's not really ZOS's fault, but somewhere in between. Perhaps the hosting platform? Perhaps the unified spot everyone's data stream is going through that can't handle it all? Don't have to have the same ISP to be run through the same spot. Perhaps the VPN manages to skip a few, granting better internet, or VPN sends your connection to a far away place giving you 100 ping, but the servers there are more stable, and thus not 899 ping? (Lower ping is better ping) Then again, if it's the latter, could just be your local ZOS servers, and wherever your VPN sends the connection to has stable ZOS servers. Or something. In which case would still be a ZOS issue.
Which begs the question:
Where do you all live at? What state?
NW Florida seems to have been resolved.
KaironBlackbard wrote: »Where do you all live at? What state?
NW Florida seems to have been resolved.
So how does a VPN help? If you use a VPN, then your ISP X connects to network M, which then connects to VPN V who then connects to network N and on to ISP B. Well, you don't know that the VPN will connect to ISP B. Maybe it'll end up reaching the datacenter via A as well! Which is why a lot of gaming VPN services give you choices for which node to use. One of them is bound to not end up with ISP A, and you just gotta pick one, see if it works, and if it doesn't pick another.
@ZOS_Kevin
Something definitely happened during the maintenance patch this monday that exacerbated the disconnect and rubberbanding lag. The undaunted event were already underway, and for the most part was fine on the weekend. But starting monday, disconnects and rubberbanding and lag spikes nonstop.
Whatever was in the update that was pushed to the clients on monday should be rolledback, because its like almost a week of degraded performance.
This is a 4man random normal dungeon today. have like 200+fps and my ping is 60-90ms, but still nothing happens, and everything catches up.
https://drive.google.com/file/d/1PI7eTfTInDyvo4hwv5bqZifUArr1VEFs/view?usp=drive_link
I can't give them benefit of the doubt here.
For one, a lot of us have given very concrete examples of how to improve the comms, especially during situations like this, and I never, ever see a response to those suggestions. I'm genuinely curious what @ZOS_Kevin thinks when he sees posts like this. Like are comments like this not taken seriously? A lot of us are saying, we need more information, context, framing, etc. and it's just not being given.
It's not the first issue where this has happened either. So in theory, they'd have feedback to go off and better style their communications. I just don't see that happening. That makes me feel, and probably others, like it's a matter of "won't" and not "can't" change their communications style.
For two, if they were just testing things, and for whatever reason the literal forum manager can't find time to post that, fine, I'd expect some views on the videos. I don't think that's the case, or wasn't the case for a little while, so I'm not confident they're currently working on it. Again, all of these questions and ambiguities could be cleared up with the format folks like you and I have provided.
I want to follow up on this as while I understand this is frustrating, I want to clear up the notion that we do not care or are ignoring this. If we didn't want to deal with it, we would have closed the thread a long time ago. We know this is important and want to make sure that if there is information to share, that it is accurate.
To answer your question directly, what I think every time is I wish I had more info to share, because I know this has been a frustrating issue for months.
At the end of the day, with this situation in particular, this isn't something that we are trying to brush aside or don't want to talk about. If we could provide you with a detailed solution right here, right now, we would. Since my last few posts, the status of this issue has not changed. We have engineers checking new information as it comes up during the investigation, but nothing successful yet. We have also been passing along your updates and theories in hopes they will aid the investigation as well. This is all information we have provided before. So we literally do not have additional information to give. And we cannot give an update on information that we do not have.
As I noted the last time, we are following up internally to get an overall update to provide, but we are in the process of doing that now. Again, we know this is frustrating and we appreciate everyone bearing through this.
Thanks @LadyGP ! That gif shows exactly what I am experiencing playing ESO lately. Not sure what is the issue but hope ZOS can fix it soon. I am also experiencing audio lags constantly, not sure if that is also what you are experiencing.
Just_Attivi wrote: »Yea, my main gripe right now regarding this issue is:
-how long its been going on
- minimal updates
- being told theres nothing to update when its game breaking performance for over 4 months
- how is there nothing to update? genuinely, I cannot fathom how a company lets this go on so long and doesnt have anything they can report.
- If this is such a complicated problem, how have outside professionals not been brought in to assess the situation? doesnt microsoft, you know, the folks with all the computer thingies, have a hand in this? Would you drive a car that randomly stopped every 2 minutes, or ejected you from the seat occasionally, or teleported onto the sidewalk sometimes, when youre making as much revenue as this company? Id get it if this was a tiny indie dev doing their best and asking their pet hamster for advice and funding, but this is ZOS. its unacceptable. go call the mechanic.
- if this is a problem that cannot be remedied by the company, what is the best course of action to take? because FOUR MONTHS of this. I've started deciding on baby names and what color curtains to hang (theyll be black out curtains, btw, so we cant see all the problems happening or whats broken, consider it a favor.)
Ive held true to not spending a penny on this game since I said i'd stop supporting it, I know a few have done the same, and with it, my play time has gone from a main pass time to a few hours a week tops, which impacts others decisions to play as well. small fish, im sure, but the numbers are growing. unfortunately, im sure lots of new players are still getting suckered in, so this little ripple isnt even noticed. but I suspect the last time we log in is coming up for a lot of people that don't realize it yet, as my friends list and guildie log ins are spaced out more and more.
Can we just try taking akaimi out of the routing table. Just for science? Give us like... 2 nights without it just to see.
Just_Attivi wrote: »Can we just try taking akaimi out of the routing table. Just for science? Give us like... 2 nights without it just to see.
Best we can do is an ambiguous test that may or may not be about this issue or just a drunk bet someone lost, that we tell you nothing about and you should be thankful you got to be a part of, take it or leave it. Before you ask, no, you won't hear the results of said test