Crown Store Gifting Update – October 2023

PrincessOfThieves

Thank you!

Blobsky

@ZOS_Kevin

I note that although your post deals with the question of whether or not gifting is allowed, it doesn't yet answer the question of whether players will be permitted to gift those Crowns in exchange for gold.

Zenimax's previous advice on the topic has unfortunately been entirely at conflict, with staff stating both that it against the rule and, in complete contrast, that it is not. Screenshots of these historical comments can be found on numerous past threads.

Equally, neither Section 2(C) nor 2(E) of Zenimax's Terms of Services really deals with the issue (if anything, the current draft of clause 2(E) expressly precludes gifting, despite this being permitted by the system).

Crown to gold exchanges have plagued the economy significantly for around 2 years by now (and to a lesser extent, for multiple years previously), but i dont think anybody knows for certain what the rules are here.

Please could you therefore provide a clear answer to the following questions?

1. Are players allowed to gift crown items in exchange for payment by ingame gold?

2. If this is allowed, are there any restrictions on such exchanges that players should be made aware of?

Tagging a few senior GMs to whom this answer is likely to be of interest (no doubt plenty others are too)

@BansheeVT @RichestGuyinEso @TazESO @MissKokane @DiDro

BansheeVT

Would love to hear a detailed, updated answer to this too.

Ezhh

Have all accounts that are eligible had gifting unlocked at this point, or is this still being done? I have friends who are now able to gift but I'm unable to, despite my account being many years old, played pretty much daily, always on ESO+ and having bought all chapters. I'm not sure if I should be sending a ticket yet or waiting longer.

Also adding my voice to those saying they'd like it confirmed if gold for crowns exchanges are acceptable or not.

DragonRacer

Ezhh wrote: »

Have all accounts that are eligible had gifting unlocked at this point, or is this still being done? I have friends who are now able to gift but I'm unable to, despite my account being many years old, played pretty much daily, always on ESO+ and having bought all chapters. I'm not sure if I should be sending a ticket yet or waiting longer.

Also adding my voice to those saying they'd like it confirmed if gold for crowns exchanges are acceptable or not.

The maintenance does not end until noon Eastern so it is still in progress. It is only 10:20am Eastern right now.

Wolf_Eye

Ezhh wrote: »

Have all accounts that are eligible had gifting unlocked at this point, or is this still being done? I have friends who are now able to gift but I'm unable to, despite my account being many years old, played pretty much daily, always on ESO+ and having bought all chapters. I'm not sure if I should be sending a ticket yet or waiting longer.

Also adding my voice to those saying they'd like it confirmed if gold for crowns exchanges are acceptable or not.

The maintanence window for re-allowing gifting is not ending until 12 PM EST.

I would wait until after that time.

Kirawolfe

It's on! Haven't tested in the game yet, won't be able until later tonight, but this is exciting!

Thank you Kevin, and Zos!

Trundik

Explain that magic for those who doesn't fit well with AM PM things. I thought maintanance alredy should fire today, but I can't see it on ps4 server, so what is going on?

Kirawolfe

Trundik wrote: »

Explain that magic for those who doesn't fit well with AM PM things. I thought maintanance alredy should fire today, but I can't see it on ps4 server, so what is going on?

Someone said that they were working on it until 12pm EDT, so until an hour and a half from now.

This is on the Billing History page of the Account section on the elderscrollsonline.com website.

KENDALLPOP

Blobsky wrote: »

@ZOS_Kevin

I note that although your post deals with the question of whether or not gifting is allowed, it doesn't yet answer the question of whether players will be permitted to gift those Crowns in exchange for gold.

Zenimax's previous advice on the topic has unfortunately been entirely at conflict, with staff stating both that it against the rule and, in complete contrast, that it is not. Screenshots of these historical comments can be found on numerous past threads.

Equally, neither Section 2(C) nor 2(E) of Zenimax's Terms of Services really deals with the issue (if anything, the current draft of clause 2(E) expressly precludes gifting, despite this being permitted by the system).

Crown to gold exchanges have plagued the economy significantly for around 2 years by now (and to a lesser extent, for multiple years previously), but i dont think anybody knows for certain what the rules are here.

Please could you therefore provide a clear answer to the following questions?

1. Are players allowed to gift crown items in exchange for payment by ingame gold?

2. If this is allowed, are there any restrictions on such exchanges that players should be made aware of?

Tagging a few senior GMs to whom this answer is likely to be of interest (no doubt plenty others are too)

@BansheeVT @RichestGuyinEso @TazESO @MissKokane @DiDro

Someone asked about this a while ago.

DragonRacer

Trundik wrote: »

Explain that magic for those who doesn't fit well with AM PM things. I thought maintanance alredy should fire today, but I can't see it on ps4 server, so what is going on?

Kevin answered earlier in the thread that this is NOT a maintenance that takes the server down. That is why there is no maintenance banner at the top. The maintenance is LITERALLY currently in progress based on the times he explained in the original post.

I don’t know how to assist with explaining AM and PM. As of the literal time stamp of this post I am making, maintenance runs for a remaining one hour and 14 minutes.

Do the math from there.

Four_Fingers

Didn't get any in game notification but it seems I can gift again on PS and PC.
edit - Verified all 6 of my accounts can gift again! Thank you.

Blobsky

@KENDALLPOP Unfortunately, a few weeks after this post, they said the complete opposite again, so straight back into confusion. Equally, the Bethesda post on reddit was, in any event, before the latest series of events

The advantage of Kevin confirming in clear concise language, is that we can be sure that:

(a) The information is from a person, rather than a bot and, equally, not a copypaste; and

(b) The information is up to date

(Ps: I'm very much hoping sales are against the rules, but I'll settle with clarity)

ZOS_Kevin

Nothing has changed with our position on gold-for-crowns transactions at this time. We are closely monitoring for activity that contravenes our Terms of Service (exploitative behavior, fraud, black-market activity, etc.) and may change this stance in the future. As a reminder, we do not officially support gold-for-crowns transactions and our Customer Support team will not aid in facilitating them.

johnebrown wrote: »

Having three accounts, being able to gift to my other accounts makes life so much easier. However, the one thing I am not seeing is if we are allowed to gift to others in exchange for gold, mats or anything else. If we don't know what we aren't allowed to do, it's hard to follow the rules, and nobody here wants to get banned or lose their gifting privileges entirely.

But a big thanks for getting gifting re-enabled

ZOS_Kevin

Hi all, following up to let everyone know we have concluded maintenance and Crown Store Gifting is re-enabled. Thanks for your patience during this process.

As a reminder, if you do not have access to Crown Store gifting after today's maintenance, and wish for a review of your account, please visit https://help.elderscrollsonline.com and submit a Customer Support ticket. Please choose the Billing / Purchase / Code category then Platform > I have a question about a sale / offer > I want to send gift items from this account.

Special thanks to our dev teams internally who have worked diligently to make this a smooth process.

Wuduwasa13

ZOS_Kevin wrote: »

Hi all, following up to let everyone know we have concluded maintenance and Crown Store Gifting is re-enabled. Thanks for your patience during this process.

As a reminder, if you do not have access to Crown Store gifting after today's maintenance, and wish for a review of your account, please visit https://help.elderscrollsonline.com and submit a Customer Support ticket. Please choose the Billing / Purchase / Code category then Platform > I have a question about a sale / offer > I want to send gift items from this account.

Special thanks to our dev teams internally who have worked diligently to make this a smooth process.

Can we now have crown gem & endeavour store gifting?

xosaara137ox

400 days played and gross amounts of money spent and I can’t gift lol. Ticket submitted, I’m sure there will be a bunch of them.

Ezhh

Thanks to those who replied earlier - I didn't want to send a ticket for no reason, but still no gifting unlocked for me, so ticket sent.

It says to allow AT LEAST 7 to 10 days for it to be processed.

I've been playing for years, on ESO+ nearly the whole time, buy new chapters on release, never been informed I'm in violation of anything, and an active guild leader who logs in close to every day. Really does leave me wondering what the criteria for gifting is, and needing to wait a minimum of a week for a reply feels a bit harsh.

xosaara137ox

Ezhh wrote: »

Thanks to those who replied earlier - I didn't want to send a ticket for no reason, but still no gifting unlocked for me, so ticket sent.

It says to allow AT LEAST 7 to 10 days for it to be processed.

I've been playing for years, on ESO+ nearly the whole time, buy new chapters on release, never been informed I'm in violation of anything, and an active guild leader who logs in close to every day. Really does leave me wondering what the criteria for gifting is, and needing to wait a minimum of a week for a reply feels a bit harsh.

Glad to hear it isn’t just me! I was excited, totally killed it for me.

lillybit

ZOS_Kevin wrote: »

Hi all, following up to let everyone know we have concluded maintenance and Crown Store Gifting is re-enabled. Thanks for your patience during this process.

As a reminder, if you do not have access to Crown Store gifting after today's maintenance, and wish for a review of your account, please visit https://help.elderscrollsonline.com and submit a Customer Support ticket. Please choose the Billing / Purchase / Code category then Platform > I have a question about a sale / offer > I want to send gift items from this account.

Special thanks to our dev teams internally who have worked diligently to make this a smooth process.

Can you confirm its been re-enabled on consoles too please? I sub, regularly buy crowns, play daily and have done every quest in the game except one of the trials, and still can't gift. Not sure what else I could do to qualify that I haven't already done.

dragonlord500

mines enabled. I guess playing since 2015 makes me feel a little special.

Aleris

yeah no gifting for me as well... sent a ticket.

EF321

xosaara137ox wrote: »

Ezhh wrote: »

Thanks to those who replied earlier - I didn't want to send a ticket for no reason, but still no gifting unlocked for me, so ticket sent.

It says to allow AT LEAST 7 to 10 days for it to be processed.

I've been playing for years, on ESO+ nearly the whole time, buy new chapters on release, never been informed I'm in violation of anything, and an active guild leader who logs in close to every day. Really does leave me wondering what the criteria for gifting is, and needing to wait a minimum of a week for a reply feels a bit harsh.

Glad to hear it isn’t just me! I was excited, totally killed it for me.

Don't worry, I don't look like trustworthy player to them as well

ZOS_Kevin

lillybit wrote: »

Can you confirm its been re-enabled on consoles too please? I sub, regularly buy crowns, play daily and have done every quest in the game except one of the trials, and still can't gift. Not sure what else I could do to qualify that I haven't already done.

Yes, it has been re-enabled for console.

fizl101

Same here - PS5. One think I note is that my account page that is linked to my playstation account doesn't show my eso plus, any of my crown packs I've bought, the chapters I've bought etc. I'm not sure if that is because they are going through the sony store and therefor not showing as bought on my subscription or billing history pages

lillybit

Do we have to wait the 30 days to be able to gift then? Does that start now?

Ezhh

fizl101 wrote: »

One think I note is that my account page that is linked to my playstation account doesn't show my eso plus, any of my crown packs I've bought, the chapters I've bought etc. I'm not sure if that is because they are going through the sony store and therefor not showing as bought on my subscription or billing history pages

I'm wondering about this as well. I'm on PC but play through Steam, so my chapter, ESO+ and any crown purchases go through that, and don't show in my billing history. If this is the reason then there's going to be a lot of tickets for them to process.

Aleris

Ezhh wrote: »

fizl101 wrote: »

One think I note is that my account page that is linked to my playstation account doesn't show my eso plus, any of my crown packs I've bought, the chapters I've bought etc. I'm not sure if that is because they are going through the sony store and therefor not showing as bought on my subscription or billing history pages

I'm wondering about this as well. I'm on PC but play through Steam, so my chapter, ESO+ and any crown purchases go through that, and don't show in my billing history. If this is the reason then there's going to be a lot of tickets for them to process.

same

xosaara137ox

I am also on console so my billing history is mostly blank aside from some purchases made on PC in 2014 before I swapped platforms.

lillybit

I have lots in my billing history but it's all the free stuff! Doesn't show that I sub or all the chapters and crowns I've bought