Grendalism wrote: »@ZOS_Kevin
I think I’m seeing a reason why there’s a problem with gifting re-enablement.
From curiosity, I’ve just checked my billing history, and expected to see a good indication of crown store usage/crown purchase.
It doesn’t.
It shows ONLY twitch drop claims.
Unless there is some other method (I hope there is) then the billing history shown online here doesn’t match actual crown use ingame. Nor are any purchases made with crown crate gems listed either.
This is probably the reason for submitting a ticket.
I would have though the billing history would show all my crown store purchases as an auditable list, or (if you prefer) as a transactional list of crown purchases/receipts.
kringled_1 wrote: »Steam billing history I believe does not show either.
I just received a "We regret to inform you that we are unable to fulfill your request to activate Gifting", but to the best of my knowledge I meet all criteria the reply goes on to mention. I've replied to appeal the decision, but this honestly leaves a very bitter taste in my mouth when all I want to do is have the option to give gifts if I choose to do so.
Has anyone who has put in a ticket received a positive reply? I know they usually send a stock answer to tickets that you have to respond to, but this didn't read like one, and really leaves me quite worried. The implication is that I'm accused of breaching ToS or Code of Conduct even though I've never received anything to tell me this, and this is really NOT a good feeling when I'm fairly sure I haven't done anything that would come under this. Yet my account meets every other criteria the reply mentions...
EU PC 2000+ CP professional mudballer and pie thrower"Sheggorath, you are the Skooma Cat, for what is crazier than a cat on skooma?" - Fadomai
I just received a "We regret to inform you that we are unable to fulfill your request to activate Gifting", but to the best of my knowledge I meet all criteria the reply goes on to mention. I've replied to appeal the decision, but this honestly leaves a very bitter taste in my mouth when all I want to do is have the option to give gifts if I choose to do so.
Has anyone who has put in a ticket received a positive reply? I know they usually send a stock answer to tickets that you have to respond to, but this didn't read like one, and really leaves me quite worried. The implication is that I'm accused of breaching ToS or Code of Conduct even though I've never received anything to tell me this, and this is really NOT a good feeling when I'm fairly sure I haven't done anything that would come under this. Yet my account meets every other criteria the reply mentions...
You should reply to the email asking for gifting to be unlocked again. Most of the time it is an automated answer and it takes some time before you get a mail from a real human. If a real human being answers you they most likely will write at the end.
"Best wishes [name]"
I'm not sure if your ingame name is the same as as here on the forum but these bad actors who used the zone chat to advertise their stuff always had a random generated account name with random letters. Might be that your account got flagged by accident because you don't have an 'classic' account name like 'DragonSlayer' (or something along the lines) but a name the system associates with these random generated account names.
Wishing you the best of luck that they enable gifting for you!
I just received a "We regret to inform you that we are unable to fulfill your request to activate Gifting", but to the best of my knowledge I meet all criteria the reply goes on to mention. I've replied to appeal the decision, but this honestly leaves a very bitter taste in my mouth when all I want to do is have the option to give gifts if I choose to do so.
Has anyone who has put in a ticket received a positive reply? I know they usually send a stock answer to tickets that you have to respond to, but this didn't read like one, and really leaves me quite worried. The implication is that I'm accused of breaching ToS or Code of Conduct even though I've never received anything to tell me this, and this is really NOT a good feeling when I'm fairly sure I haven't done anything that would come under this. Yet my account meets every other criteria the reply mentions...
You should reply to the email asking for gifting to be unlocked again. Most of the time it is an automated answer and it takes some time before you get a mail from a real human. If a real human being answers you they most likely will write at the end.
"Best wishes [name]"
I'm not sure if your ingame name is the same as as here on the forum but these bad actors who used the zone chat to advertise their stuff always had a random generated account name with random letters. Might be that your account got flagged by accident because you don't have an 'classic' account name like 'DragonSlayer' (or something along the lines) but a name the system associates with these random generated account names.
Wishing you the best of luck that they enable gifting for you!
Well.... none of my three accounts have "classic" account names - they're all very distinct "non-normal" names for US English....
EU PC 2000+ CP professional mudballer and pie thrower"Sheggorath, you are the Skooma Cat, for what is crazier than a cat on skooma?" - Fadomai
You should reply to the email asking for gifting to be unlocked again. Most of the time it is an automated answer and it takes some time before you get a mail from a real human. If a real human being answers you they most likely will write at the end.
"Best wishes [name]"
You should reply to the email asking for gifting to be unlocked again. Most of the time it is an automated answer and it takes some time before you get a mail from a real human. If a real human being answers you they most likely will write at the end.
"Best wishes [name]"
Like I said, it didn't read like the typical stock reply I've had in the past. I've already replied to it in the hope I can get somewhere, but it felt worth flagging how this is being handled.
Using my account name to make a decision against me feels like a stretch. I'm aware some people find it hard to pronounce, but it is just a name and there are so many better things they can check.
I just received a "We regret to inform you that we are unable to fulfill your request to activate Gifting", but to the best of my knowledge I meet all criteria the reply goes on to mention. I've replied to appeal the decision, but this honestly leaves a very bitter taste in my mouth when all I want to do is have the option to give gifts if I choose to do so.
Has anyone who has put in a ticket received a positive reply? I know they usually send a stock answer to tickets that you have to respond to, but this didn't read like one, and really leaves me quite worried. The implication is that I'm accused of breaching ToS or Code of Conduct even though I've never received anything to tell me this, and this is really NOT a good feeling when I'm fairly sure I haven't done anything that would come under this. Yet my account meets every other criteria the reply mentions...
You should reply to the email asking for gifting to be unlocked again. Most of the time it is an automated answer and it takes some time before you get a mail from a real human. If a real human being answers you they most likely will write at the end.
"Best wishes [name]"
I'm not sure if your ingame name is the same as as here on the forum but these bad actors who used the zone chat to advertise their stuff always had a random generated account name with random letters. Might be that your account got flagged by accident because you don't have an 'classic' account name like 'DragonSlayer' (or something along the lines) but a name the system associates with these random generated account names.
Wishing you the best of luck that they enable gifting for you!
Well.... none of my three accounts have "classic" account names - they're all very distinct "non-normal" names for US English....
Sorry, I don't know what better word to use than 'classic', English is not my first language - with 'classic' I mean names like DragonSlayer or Azura or any other account name that does not seem like random letters next to each other like 'ktwgp' or something along the lines.
TaSheen for example seems like a real account name based on its structure - if that makes sense - instead of random letters.
I hope this makes more sense now - I apologize if I was unclear but I don't know what other word to use.
Has anyone who has put in a ticket received a positive reply? I know they usually send a stock answer to tickets that you have to respond to, but this didn't read like one, and really leaves me quite worried. The implication is that I'm accused of breaching ToS or Code of Conduct even though I've never received anything to tell me this, and this is really NOT a good feeling when I'm fairly sure I haven't done anything that would come under this. Yet my account meets every other criteria the reply mentions...
I just received a "We regret to inform you that we are unable to fulfill your request to activate Gifting", but to the best of my knowledge I meet all criteria the reply goes on to mention. I've replied to appeal the decision, but this honestly leaves a very bitter taste in my mouth when all I want to do is have the option to give gifts if I choose to do so.
Has anyone who has put in a ticket received a positive reply? I know they usually send a stock answer to tickets that you have to respond to, but this didn't read like one, and really leaves me quite worried. The implication is that I'm accused of breaching ToS or Code of Conduct even though I've never received anything to tell me this, and this is really NOT a good feeling when I'm fairly sure I haven't done anything that would come under this. Yet my account meets every other criteria the reply mentions...
You should reply to the email asking for gifting to be unlocked again. Most of the time it is an automated answer and it takes some time before you get a mail from a real human. If a real human being answers you they most likely will write at the end.
"Best wishes [name]"
Like I said, it didn't read like the typical stock reply I've had in the past. I've already replied to it in the hope I can get somewhere, but it felt worth flagging how this is being handled.
Using my account name to make a decision against me feels like a stretch..
Grendalism wrote: »I’d keep replying to the mails/reply until you get a HUMAN, and then push for a specific reason.
“Don’t meet the criteria” is a weak and useless answer…ask which specific criteria…ask why, as a ESO+ crown store user who’s not been in trouble you still don’t meet their criteria.
This whole situation has been so badly managed for us, the customers.
It’s the equivalent of not letting anybody into a store because of one or two shoplifters, then saying you’ll let people in only with photo ID, but turning people away at the door because you don’t t like their picture.
I’m into “day five of waiting for an agent” so have yet to get to and outcome yet, but (having 20+ years of customer service experience) I’m prepared to ask for clarity if the decision goes against me.
Grendalism wrote: »You should reply to the email asking for gifting to be unlocked again. Most of the time it is an automated answer and it takes some time before you get a mail from a real human. If a real human being answers you they most likely will write at the end.
"Best wishes [name]"
Like I said, it didn't read like the typical stock reply I've had in the past. I've already replied to it in the hope I can get somewhere, but it felt worth flagging how this is being handled.
Using my account name to make a decision against me feels like a stretch..
I’d keep replying to the mails/reply until you get a HUMAN, and then push for a specific reason.
“Don’t meet the criteria” is a weak and useless answer…ask which specific criteria…ask why, as a ESO+ crown store user who’s not been in trouble you still don’t meet their criteria.
This whole situation has been so badly managed for us, the customers.
It’s the equivalent of not letting anybody into a store because of one or two shoplifters, then saying you’ll let people in only with photo ID, but turning people away at the door because you don’t t like their picture.
I’m into “day five of waiting for an agent” so have yet to get to and outcome yet, but (having 20+ years of customer service experience) I’m prepared to ask for clarity if the decision goes against me.
Necrotech_Master wrote: »Grendalism wrote: »You should reply to the email asking for gifting to be unlocked again. Most of the time it is an automated answer and it takes some time before you get a mail from a real human. If a real human being answers you they most likely will write at the end.
"Best wishes [name]"
Like I said, it didn't read like the typical stock reply I've had in the past. I've already replied to it in the hope I can get somewhere, but it felt worth flagging how this is being handled.
Using my account name to make a decision against me feels like a stretch..
I’d keep replying to the mails/reply until you get a HUMAN, and then push for a specific reason.
“Don’t meet the criteria” is a weak and useless answer…ask which specific criteria…ask why, as a ESO+ crown store user who’s not been in trouble you still don’t meet their criteria.
This whole situation has been so badly managed for us, the customers.
It’s the equivalent of not letting anybody into a store because of one or two shoplifters, then saying you’ll let people in only with photo ID, but turning people away at the door because you don’t t like their picture.
I’m into “day five of waiting for an agent” so have yet to get to and outcome yet, but (having 20+ years of customer service experience) I’m prepared to ask for clarity if the decision goes against me.
kevin did explicitly state that the wait period for these tickets to get taken care of was 7-10 business days
I just received a "We regret to inform you that we are unable to fulfill your request to activate Gifting", but to the best of my knowledge I meet all criteria the reply goes on to mention. I've replied to appeal the decision, but this honestly leaves a very bitter taste in my mouth when all I want to do is have the option to give gifts if I choose to do so.
Has anyone who has put in a ticket received a positive reply? I know they usually send a stock answer to tickets that you have to respond to, but this didn't read like one, and really leaves me quite worried. The implication is that I'm accused of breaching ToS or Code of Conduct even though I've never received anything to tell me this, and this is really NOT a good feeling when I'm fairly sure I haven't done anything that would come under this. Yet my account meets every other criteria the reply mentions...
Four_Fingers wrote: »Meanwhile the gold sellers are still giving out their website address to buy gold and mats for real money in zone chat on PS NA Reapers March.
It never ends...