Crown Store Gifting Update – October 2023

ZOS_Kevin

Following up on Studio Director Matt Firor’s message last month about the current and future status of Crown Store Gifting, we are moving forward with re-enabling this functionality for eligible players at the account level. In this post, we will detail what to expect.

In September, we temporarily disabled Crown Store gifting due to a rapidly growing issue of “bad actors” using various fraudulent means to amass crowns without paying for them, then using them in turn to sell Crown Store items to players for real-world cash outside of the game client. That said, we recognize that gifting is a meaningful part of our community, and we are in the process of manually re-enabling Crown Store gifting access for select players who meet our specific criteria. This work will be complete tomorrow, October 11, during the maintenance window from 09:00 AM ET to 12:00 PM ET.

Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.

If you do not have access to Crown Store gifting after it is re-enabled on October 11, 2023, and wish for a review of your account, please visit https://help.elderscrollsonline.com and submit a Customer Support ticket. Please choose the Billing / Purchase / Code category then Platform > I have a question about a sale / offer > I want to send gift items from this account.

We appreciate everyone’s understanding and patience while we get this solution up and running. Multiple teams have worked long hours to evaluate the best technical solutions that we could stand up in a reasonably short time, while also prioritizing the Crown Store gifting player experience. We are dedicated to continuing to explore ways to make this better and reduce fraudulent activity in ESO. Thanks again for being a part of our community and for your continued support.

sparxys

Massive slay
Danke for the update 😩

PieMaster1

Kevin da man

Destai

ZOS_Kevin wrote: »

Following up on Studio Director Matt Firor’s message last month about the current and future status of Crown Store Gifting, we are moving forward with re-enabling this functionality for eligible players at the account level. In this post, we will detail what to expect.

Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.

Thanks for the update! Can this "list of factors" please be communicated upfront? That might be helpful in cutting down on some confusion and resulting support tickets. I understand it's evolving, but it'd be good to get more baseline beyond the one factor you shared.

LunaFlora

nice! Looking forward to this

Dagoth_Rac

ZOS_Kevin wrote: »

You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center.

Should we able to see this now on billing page? Or will it not be visible until tomorrow after maintenance?

ZOS_Kevin

Dagoth_Rac wrote: »

ZOS_Kevin wrote: »

You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center.

Should we able to see this now on billing page? Or will it not be visible until tomorrow after maintenance?

Tomorrow, after maintenance.

heinousmoz

Is it just account maintenance or full server maintenance? There's no banner up yet.

Aorys

what about crown crates? I only need this info so I can free up my disc and reinstall eso

Four_Fingers

So, if I have a beta monkey and the senche tiger for subbing uninterrupted for one year on PC and transferred to console when it launched, I should be ok right?
Wow 10 years. lol

Kirawolfe

Thanks for the update, it's appreciated.

Darkmage1337

Thank you for the update, Kevin, as well as to the teams that worked diligently on a viable solution to this issue.
Hopefully this solution works out well and there will not be further issues in the future. Anyways, fingers crossed!

ZOS_Kevin

Destai wrote: »

Thanks for the update! Can this "list of factors" please be communicated upfront? That might be helpful in cutting down on some confusion and resulting support tickets. I understand it's evolving, but it'd be good to get more baseline beyond the one factor you shared.

We are not publishing the full criteria list as that just gives a roadmap for bad actors to look like real players. If you are not initially eligible, you are welcome to contact Customer Support after we re-enable Crown Store gifting functionality tomorrow.

meekmiko

Does this also mean that Crates will be giftable again?
Or will they still be disabled while everything else is giftable again?

Destai

ZOS_Kevin wrote: »

Destai wrote: »

Thanks for the update! Can this "list of factors" please be communicated upfront? That might be helpful in cutting down on some confusion and resulting support tickets. I understand it's evolving, but it'd be good to get more baseline beyond the one factor you shared.

We are not publishing the full criteria list as that just gives a roadmap for bad actors to look like real players. If you are not initially eligible, you are welcome to contact Customer Support after we re-enable Crown Store gifting functionality tomorrow.

Oh, ok, thanks for letting us know! Thanks for the hard work getting this back up and running.

Katheriah

Amazing news, thanks!

ZOS_Kevin

heinousmoz wrote: »

Is it just account maintenance or full server maintenance? There's no banner up yet.

There will be no downtime for maintenance. So you should not see any impact to accessing ESO.

heinousmoz

Thanks for confirming that Kevin.

DragonRacer

PC and console together or will anything be staggered (only asking because I know how updates can be)?

ikzaa

Destai wrote: »

ZOS_Kevin wrote: »

Following up on Studio Director Matt Firor’s message last month about the current and future status of Crown Store Gifting, we are moving forward with re-enabling this functionality for eligible players at the account level. In this post, we will detail what to expect.

Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.

Thanks for the update! Can this "list of factors" please be communicated upfront?

Playing the clarinet badly.
Waving your flashlight back and forth really fast.
Eating or holding cubed cheese; sliced cheese is ok.
Stomping around.
Wearing a hoop skirt.
Wearing clown shoes.
Wearing a sombrero in a goofy fashion.
Screeching like a chimpanzee.

FantasticFreddie

Excellent! In time for the current crown listings!

ZOS_Kevin

DragonRacer wrote: »

PC and console together or will anything be staggered (only asking because I know how updates can be)?

Everything at once. So everyone should be good to go after tomorrow.

Wolf_Eye

Is it that case that both the gifter and the recipient need to have all the requirements fulfilled or is it just the gifter (the person buying the gift)?

Wolf_Eye

ZOS_Kevin wrote: »

Destai wrote: »

Thanks for the update! Can this "list of factors" please be communicated upfront? That might be helpful in cutting down on some confusion and resulting support tickets. I understand it's evolving, but it'd be good to get more baseline beyond the one factor you shared.

We are not publishing the full criteria list as that just gives a roadmap for bad actors to look like real players. If you are not initially eligible, you are welcome to contact Customer Support after we re-enable Crown Store gifting functionality tomorrow.

I think that's fair and prudent.

ZOS_Kevin

meekmiko wrote: »

Does this also mean that Crates will be giftable again?
Or will they still be disabled while everything else is giftable again?

Crown Crate gifting is part of this, so you will be able to gift those again.

Tyrant_Tim

Thank you!!! Literally the day before my birthday on the 12th, great timing! lol

Taracmeden

I am not seeing the " I want to send gift items from this account" option.
All I see is "Was this an offer on ElderScrollsOnline.com?", "Where did you learn about this offer?", and "Please provide a link to the offer or the name of the place where you saw it."

Taracmeden

Sorry for the double post. Was it supposed to be enabled today since the post was from yesterday? Or is gifting being reenabled tomorrow?

Wolf_Eye

Taracmeden wrote: »

Sorry for the double post. Was it supposed to be enabled today since the post was from yesterday? Or is gifting being reenabled tomorrow?

The post was released today. The post date is a bit misleading since ZOS reps can create posts earlier than when they post them; so, likely, Kevin made the post yesterday but did not release it to the public until today (likely to have time to make sure the post was perfectly edited and double checked)

Also, the post itself specifies Oct 11 (which is tomorrow).

~

CrashTest

Thank you!

ZOS_Kevin

Wolf_Eye wrote: »

Taracmeden wrote: »

Sorry for the double post. Was it supposed to be enabled today since the post was from yesterday? Or is gifting being reenabled tomorrow?

The post was released today. The post date is a bit misleading since ZOS reps can create posts earlier than when they post them; so, likely, Kevin made the post yesterday but did not release it to the public until today (likely to have time to make sure the post was perfectly edited and double checked)

Also, the post itself specifies Oct 11 (which is tomorrow).

~

Bingo