agelonestar wrote: »This is a broken solution for a problem that was obviously very limited in nature. Instead fixing the problem, ZoS implemented a solution that patently doesn’t work.
jsharrad_ESO wrote: »No luck so far.
240825-002161 • Gifting
Waiting on agent
240826-002229 • Gifting
Waiting on agent
240823-003221 • Gifting
Ticket closed as duplicate
240819-004556 • Gifting
Ticket closed as duplicate
240817-002732 • Gifting
Ticket closed as duplicate
240816-002928 • Gifting
Ticket closed as duplicate
240815-002553 • Gifting
Ticket closed as duplicate
240814-002377 • Gifting
Ticket closed as duplicate
240813-003108 • Gifting
Ticket closed as duplicate
240812-002594 • Gifting
Ticket closed as duplicate
240811-004026 • Gifting
Ticket closed as duplicate
240810-002585 • Gifting
Ticket closed as duplicate
240809-002526 • Gifting
Ticket closed as duplicate
240808-004401 • Gifting
Ticket closed as duplicate
240807-002228 • Gifting
Ticket closed as duplicate
240806-002571 • Gifting
Ticket closed as duplicate
240614-005210 • Gifting
Answer Provided
Spamming Support daily is likely not going to accomplish what you are looking for.
Alright, so I posted in the general forum about the situation we have in my household. It was shut down because this thread already exists. That tells me if I want any kind of resolution, I need to post the request here. Well, here it is:
My husband used to play the game. Over a year ago he lost interest and went on to greener pastures. However, he neglected to cancel his sub. His account stacked up over 34,000 crowns before we rectified the situation. We'd like to get at least SOME value out of that misspent money by gifting stuff to my account. However, no matter how many times he submits a ticket/appeal, he gets the same copy/paste response. Just the canned language about having to be active online, in a community, whatever. For about a month now he's logged on each day, interacted with NPCs, mobs, taken the daily log in reward. Still no. Not active enough apparently. This vague, mysterious "active" concept ZOS customer service keeps quoting is beyond frustrating. He's demonstrated it's a real account. He even offered to just have the crowns moved from his acct directly to mine. He begged to have someone higher up in the management chain look at the situation and consider it fairly. Still no. This is getting ridiculous at this point. How long does he have to keep logging in before you'll allow gifting to me? Tell us what, exactly, he needs to do to reach this invisible bar of "active" so we can finally put this thing to bed.
AngryPenguin wrote: »The solution is simple. Everyone who does not automatically have crown gifting enabled by default should be sure to never buy crowns, either directly or via ESO+.
If ZOS doesn't want your money, don't give it to them.
Alright, so I posted in the general forum about the situation we have in my household. It was shut down because this thread already exists. That tells me if I want any kind of resolution, I need to post the request here. Well, here it is:
My husband used to play the game. Over a year ago he lost interest and went on to greener pastures. However, he neglected to cancel his sub. His account stacked up over 34,000 crowns before we rectified the situation. We'd like to get at least SOME value out of that misspent money by gifting stuff to my account. However, no matter how many times he submits a ticket/appeal, he gets the same copy/paste response. Just the canned language about having to be active online, in a community, whatever. For about a month now he's logged on each day, interacted with NPCs, mobs, taken the daily log in reward. Still no. Not active enough apparently. This vague, mysterious "active" concept ZOS customer service keeps quoting is beyond frustrating. He's demonstrated it's a real account. He even offered to just have the crowns moved from his acct directly to mine. He begged to have someone higher up in the management chain look at the situation and consider it fairly. Still no. This is getting ridiculous at this point. How long does he have to keep logging in before you'll allow gifting to me? Tell us what, exactly, he needs to do to reach this invisible bar of "active" so we can finally put this thing to bed.
Alright, so I posted in the general forum about the situation we have in my household. It was shut down because this thread already exists. That tells me if I want any kind of resolution, I need to post the request here. Well, here it is:
My husband used to play the game. Over a year ago he lost interest and went on to greener pastures. However, he neglected to cancel his sub. His account stacked up over 34,000 crowns before we rectified the situation. We'd like to get at least SOME value out of that misspent money by gifting stuff to my account. However, no matter how many times he submits a ticket/appeal, he gets the same copy/paste response. Just the canned language about having to be active online, in a community, whatever. For about a month now he's logged on each day, interacted with NPCs, mobs, taken the daily log in reward. Still no. Not active enough apparently. This vague, mysterious "active" concept ZOS customer service keeps quoting is beyond frustrating. He's demonstrated it's a real account. He even offered to just have the crowns moved from his acct directly to mine. He begged to have someone higher up in the management chain look at the situation and consider it fairly. Still no. This is getting ridiculous at this point. How long does he have to keep logging in before you'll allow gifting to me? Tell us what, exactly, he needs to do to reach this invisible bar of "active" so we can finally put this thing to bed.
jsharrad_ESO wrote: »Alright, so I posted in the general forum about the situation we have in my household. It was shut down because this thread already exists. That tells me if I want any kind of resolution, I need to post the request here. Well, here it is:
My husband used to play the game. Over a year ago he lost interest and went on to greener pastures. However, he neglected to cancel his sub. His account stacked up over 34,000 crowns before we rectified the situation. We'd like to get at least SOME value out of that misspent money by gifting stuff to my account. However, no matter how many times he submits a ticket/appeal, he gets the same copy/paste response. Just the canned language about having to be active online, in a community, whatever. For about a month now he's logged on each day, interacted with NPCs, mobs, taken the daily log in reward. Still no. Not active enough apparently. This vague, mysterious "active" concept ZOS customer service keeps quoting is beyond frustrating. He's demonstrated it's a real account. He even offered to just have the crowns moved from his acct directly to mine. He begged to have someone higher up in the management chain look at the situation and consider it fairly. Still no. This is getting ridiculous at this point. How long does he have to keep logging in before you'll allow gifting to me? Tell us what, exactly, he needs to do to reach this invisible bar of "active" so we can finally put this thing to bed.
This is the exact situation I'm in. 2 months of denials so far.
jsharrad_ESO wrote: »Alright, so I posted in the general forum about the situation we have in my household. It was shut down because this thread already exists. That tells me if I want any kind of resolution, I need to post the request here. Well, here it is:
My husband used to play the game. Over a year ago he lost interest and went on to greener pastures. However, he neglected to cancel his sub. His account stacked up over 34,000 crowns before we rectified the situation. We'd like to get at least SOME value out of that misspent money by gifting stuff to my account. However, no matter how many times he submits a ticket/appeal, he gets the same copy/paste response. Just the canned language about having to be active online, in a community, whatever. For about a month now he's logged on each day, interacted with NPCs, mobs, taken the daily log in reward. Still no. Not active enough apparently. This vague, mysterious "active" concept ZOS customer service keeps quoting is beyond frustrating. He's demonstrated it's a real account. He even offered to just have the crowns moved from his acct directly to mine. He begged to have someone higher up in the management chain look at the situation and consider it fairly. Still no. This is getting ridiculous at this point. How long does he have to keep logging in before you'll allow gifting to me? Tell us what, exactly, he needs to do to reach this invisible bar of "active" so we can finally put this thing to bed.
This is the exact situation I'm in. 2 months of denials so far.
Besides the fact that one gets robotic/canned denials that don't even address the details in the tickets, for the first 6 to 12 times one submits a ticket, (there's the backlog time issue where it can be a week between submittals and responses) before a human being reads the remaining tickets.
All one has to do is read the text of the denials to see that most of the tickets were never read by an actual person.
In common practice, companies have been known to use that tactic to weed out the users who are determined for resolution from those that give up easily and never have to be addressed by an actual person.
Sometimes its just hard to out-wait the canned response bot who doesn't get discouraged or bored.
Lady_Lindel wrote: »'Hi @Sturmir. We have been pretty clear that we will not be providing any additional criteria regarding gifting qualifications as bad actors have tried to use those qualifications in order to try and process fraudulent actions. While we understand this is frustrating, we are not trying to disrespect customers, but rather reduce the harm that is being done by bad actors.
This is a ridiculous argument.
Following up on Studio Director Matt Firor’s message last month about the current and future status of Crown Store Gifting, we are moving forward with re-enabling this functionality for eligible players at the account level. In this post, we will detail what to expect.
In September, we temporarily disabled Crown Store gifting due to a rapidly growing issue of “bad actors” using various fraudulent means to amass crowns without paying for them, then using them in turn to sell Crown Store items to players for real-world cash outside of the game client. That said, we recognize that gifting is a meaningful part of our community, and we are in the process of manually re-enabling Crown Store gifting access for select players who meet our specific criteria. This work will be complete tomorrow, October 11, during the maintenance window from 09:00 AM ET to 12:00 PM ET.
Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.
If you do not have access to Crown Store gifting after it is re-enabled on October 11, 2023, and wish for a review of your account, please visit https://help.elderscrollsonline.com and submit a Customer Support ticket. Please choose the Billing / Purchase / Code category then Platform > I have a question about a sale / offer > I want to send gift items from this account.
We appreciate everyone’s understanding and patience while we get this solution up and running. Multiple teams have worked long hours to evaluate the best technical solutions that we could stand up in a reasonably short time, while also prioritizing the Crown Store gifting player experience. We are dedicated to continuing to explore ways to make this better and reduce fraudulent activity in ESO. Thanks again for being a part of our community and for your continued support.
shadyjane62 wrote: »I have reached the stage where after ten years, something has to give. I have tons of money in game and would like to spend it on crowns. Other games have mechanisms for gold conversion and auction houses but here we get some very dangerous methods to doing business.
This is my last year subbing, I have no intention of leaving game, I will just no longer support it monetarily.
crappyjazz1964 wrote: »I'm really tired of the non-support, copy and paste approach to tickets. I'm also in a situation where my wife no longer plays but is not allowed to gift her crowns to me, an active player who plays everyday. She doesn't play because she became ill with a chronic disease and is not able to.
I, too, plan to unsubscribe and not buy crowns until this company tries to manage its systems better and treat customers as human beings.