"Unable to connect to game server. Please make sure you have a valid internet connection."

iam-spud

I have SH2ac, and experiencing this.

xbeerxbreath

Here we go again.
Getting kicked at least once an hour.
My connection is not the problem.
My console is not the problem.
Tired of submitting tickets only to have temporary fixes. I really enjoy the hell out of this game.
PLEASE get it straight.

Prowlar

ZOS_TristanK wrote: »

Thanks for the reports, folks! We wanted to ask a few questions. Those who are seeing "Unable to connect to game server. Please make sure you have a valid internet connection."

1. What platform are you on?
2. What server are you logging into?
3. Have you been able to play before?
4. Were you able to play after seeing this error?
5. Are you getting kicked from the game with this message or seeing it upon your login attempt?
6. Are you able to successfully log in on a different server?

We know this is a lot of information, but we appreciate your assistance!

- Playstation 4
- North America
- Yes
- Yes
- Message is displayed when I am brought back to the title screen
- Yes

Some additional information:

- When I started playing a month ago I use using AT&T Uverse for my service provider. The only issues I got then was the dreaded crash bringing all the way to the XMB menu.
- After switching service to Comcast. "Unable to connect to game server. Please make sure you have a valid connection." started.

Deveski

Patch today did not help. Still having disconnect issues after a few minutes. It actually is slightly better, lasting 20-30 minutes before each disconnect. I got a response for a ticket to try something to help them "further investigate," but can't try that until this weekend.

Brightxdawn

UNABLE TO CONNECT TO GAME SERVER. PLEASE MAKE SURE YOU HAVE A VALID INTERNET CONNECTION.

Grymligast

iam-spud wrote: »

I have SH2ac, and experiencing this.

Stick it in modem mode and then play for an evening to see how it acts.

BlackguardBob

Grymligast wrote: »

iam-spud wrote: »

I have SH2ac, and experiencing this.

Stick it in modem mode and then play for an evening to see how it acts.

It doesn't solve the problem (for me).

Grymligast

BlackguardBob wrote: »

Grymligast wrote: »

iam-spud wrote: »

I have SH2ac, and experiencing this.

Stick it in modem mode and then play for an evening to see how it acts.

It doesn't solve the problem (for me).

I wonder if they've *** up all the firmwares on the Superhubs (except for the SH1)? They seem to be classing these games (and connections) as torrents and managing them aggressively.

Even though my issues seems to be fixed by using a new router, I'm tempted to buy a SH1 VMDG480, as I had this in my old flat and had no problems at all just to test it out as i'm curious.

It's a shame ZoS have not a single thing to say about any of this, not even "it's not us". What's the point in having console technical support forums when they don't even contribute?

MacPhreak

*BUMP*

KYNG

I login in, get DC'd. IF i make it into the game, less than a min and im kicked out saying i have no internet connection. Yet I can play GTA5, Planetside 2 and even WoW on my crappy laptop.

So its not my internet.

Then I get times where I can play ESO for hours, lag spikes but no DCs. But once the DCs start, they never end.
I give up after 15 Mins or so. Hard resets and all that dont work

KYNG

Happened again, 5-6 hrs of straight gaming, go in town to do daily writs, almost done then i get a notice my research is done. I got to add a new one then BLAMO I DC.

6th try to login, never get pass character selection.

Grymligast

For those on VM i've managed to "fix" my issue by sticking the SH2 in to modem mode and putting a TP-Link Archer c20i AC750 in-between.

I haven't had any disconnects since.

People on WoW also experiencing this issue is http://eu.battle.net/wow/en/forum/topic/15162419406?page=1

I was thinking that maybe the forum team have got lots on, but what's the point in having a PS4/XBO Support forum if they don't monitor/care about it? Unless they're that short staffed they can't physically support the support forum. All they have to do is spend 30 minutes researching this issue and put a sticky with resolutions/what they need to do.

It's not going the extra mile, it's basic support.

EltharionTheGrim

I have the sam problem here!

I just bought the game and tried to play but I receive this error over and over again!

I have tried to open ports in my router, activated UPnP and whatnot and nothing helps! My Internet connection is perfectly fine. NAT Type is 2.

I have no errors whatsoever in other online games.

When I do get lucky and get to enter the game with a character, I can perfectly play until I have to change a region or dungeon where a loading screen comes up like upon exiting the Tutorial Area, then i get disconnected wth the error medsage above!

This game is unplayable at the moment! I have contacted the Support but only received a ridiculous automated reply with "tips" that I already tried and stated so in the ticket...

What platform are you on?
-PS4
What server are you logging into?
-Europe
Have you been able to play before?
-Yes
Were you able to play after seeing this error?
-Yes
Are you getting kicked from the game with this message or seeing it upon your login attempt?
-Both, after I selected a Character and a loading time of about 40 seconds and everytime ingame when I have to change Locations that make a loading screen necessary. In "normal" free roam play it has not happend so far.
Are you able to successfully log in on a different server
- No, same error!

Jaydace

ZOS_TristanK wrote: »

Thanks for the reports, folks! We wanted to ask a few questions. Those who are seeing "Unable to connect to game server. Please make sure you have a valid internet connection."

1. What platform are you on?
2. What server are you logging into?
3. Have you been able to play before?
4. Were you able to play after seeing this error?
5. Are you getting kicked from the game with this message or seeing it upon your login attempt?
6. Are you able to successfully log in on a different server?

We know this is a lot of information, but we appreciate your assistance!

PS4
EU
yes
yes
yes
no
I'm in Ireland and my ISP is vodafone and as with everybody else here same issues since day one have tried all the fixes
but to no avail there is obviously a serious flaw to say this many people are experiencing the same thing i also have no problems playing other online games infuriating to say the least

KYNG

Consoles shouldnt need an indepth troubleshoot guide like PCs do.


I shouldnt have to tinker with my settings to the point i'm changing modem/router settings just to play this game.
Consoles are plug n play, all consoles are the same (PS4), so why isnt there a solution yet?

I can play ALL my games online without touching any settings, just start the game and I play online.
Even WoW is more reliable than ESO on consoles.

How can you not respond or update us on this issue? Almost 600 posts! SIX HUNDRED!!!


Stop focusing on your DLCs and PTRs when people cant even play the basic version of the game.

Did I just pay full price for a beta?!

Deveski

KYNG wrote: »

Consoles shouldnt need an indepth troubleshoot guide like PCs do.


I shouldnt have to tinker with my settings to the point i'm changing modem/router settings just to play this game.
Consoles are plug n play, all consoles are the same (PS4), so why isnt there a solution yet?

I can play ALL my games online without touching any settings, just start the game and I play online.
Even WoW is more reliable than ESO on consoles.

How can you not respond or update us on this issue? Almost 600 posts! SIX HUNDRED!!!


Stop focusing on your DLCs and PTRs when people cant even play the basic version of the game.

Did I just pay full price for a beta?!

I agree with you 100%, but according to them, it's an issue on our side not theirs. They sent me this on 8/10:
"We are aware of some minor issues on general internet connection (not on our side), especially on the East Coast, that's nonetheless going to be solved within the next hours."

And more recently on 8/19:
"In regards to your issue, I completely understand where you're coming from. From your side, you can play all other games without issue and there's a number of similar voices on the forums. On our side, we can see the majority of players are able to connect and play without issue, such as your friend can."

I have had this ticket open since beginning of August, 8/5. Still no resolution. I have changed my router to no firewall, still have had issues, so put it back to normal. I have done everything they said and more and still get disconnected.

Ch4mpTW

As of lately (yesterday late afternoon/evening), I'm beginning to notice issues again with randomly getting disconnected with the: "Unable to connect to game server. Please make sure you have a valid internet connection." message being displayed. I wonder if we're in for another series of server connectivity issues.

EltharionTheGrim

Its just ridiculous what happens here. So many People with this problem and all the troubleshooting with port-forwarding and whatnot brings no help at all!

And then saying that the problem is not on their side is just a massive slap in the face for the customer!

Like many people here I even tried to set my PS4 to a DMZ/Exposed Host in my Router meaning that no port control or anything whatsoever happens and still: NOTHING!

If there will be no permanent solution in the next weeks I will return the game to the store and get my money back. In the flyer that comes with the game it says that they garuantee that the game is free of errors for at least 30 days after purchase... what a big lie!

Eshelmen

I blame Cal Ripken JR.

Eshelmen

EltharionTheGrim wrote: »

Its just ridiculous what happens here. So many People with this problem and all the troubleshooting with port-forwarding and whatnot brings no help at all!

And then saying that the problem is not on their side is just a massive slap in the face for the customer!

Like many people here I even tried to set my PS4 to a DMZ/Exposed Host in my Router meaning that no port control or anything whatsoever happens and still: NOTHING!

If there will be no permanent solution in the next weeks I will return the game to the store and get my money back. In the flyer that comes with the game it says that they garuantee that the game is free of errors for at least 30 days after purchase... what a big lie!

proof of this flyer , or it didn't happen

gamsir

Here we go again, at about 12pm BST 25/8.
Logging into grahtwood zone, playing and doing a little inventory/skill management. Geeting kicked 5 times! After being logged in for 3-6 minutes max disconnects with the message.
All other internet devices working fine, 15/12mb download/upload speed.

[*] What platform are you on? PS4
[*] What server are you logging into? EU
[*] Have you been able to play before? Yes since launch, had this problem periodically on two different modems
[*] Were you able to play after seeing this error? Yes, immediately after
[*] Are you getting kicked from the game with this message or seeing it upon your login attempt? Getting kicked
[*] Are you able to successfully log in on a different server? I don't have a char at US server

Deveski

My latest response from then was to change dns servers, but also to call Sony again and check the PlayStation connection stairs... Everything else is fine, but yea it's Sony's fault now.

Jaydace

Deveski wrote: »

My latest response from then was to change dns servers, but also to call Sony again and check the PlayStation connection stairs... Everything else is fine, but yea it's Sony's fault now.

I got the same response apparently sony are in control of the nodes really sick of the customer support responses they just seem to go around in circles blaming everybody else

KYNG

Jaydace wrote: »

Deveski wrote: »

My latest response from then was to change dns servers, but also to call Sony again and check the PlayStation connection stairs... Everything else is fine, but yea it's Sony's fault now.

I got the same response apparently sony are in control of the nodes really sick of the customer support responses they just seem to go around in circles blaming everybody else

*sarcasm on* Because all my other online games also DC me due to Sony. *sarcasm off*

Get a grip zen, your game is the only one this bad when it comes to online.

KYNG

Eshelmen wrote: »

EltharionTheGrim wrote: »

Its just ridiculous what happens here. So many People with this problem and all the troubleshooting with port-forwarding and whatnot brings no help at all!

And then saying that the problem is not on their side is just a massive slap in the face for the customer!

Like many people here I even tried to set my PS4 to a DMZ/Exposed Host in my Router meaning that no port control or anything whatsoever happens and still: NOTHING!

If there will be no permanent solution in the next weeks I will return the game to the store and get my money back. In the flyer that comes with the game it says that they garuantee that the game is free of errors for at least 30 days after purchase... what a big lie!

proof of this flyer , or it didn't happen

I think hes referring to the text inside the game cover.

Open it, on the right side read the first few lines ...

Jaydace

Between the recent patch and todays maintenance i have gone from being able to play sometimes to not being able to play at all i log in and in the space of 20 seconds i'm back at the title screen with that stupid message i don't think I've ever been this p***ed off about a game in my life. If I ever see a ZENIMAX logo on a game again not only will i not buy it but I'll do my utmost to make sure everybody i know does likewise this whole thing is an absolute disgrace.

WellJustSayin

Lost my guild. 3 of my friends and brother stopped playing. This is so sad. I can't believe this game was so broken and they still sold it to us. Theres no fix in sight guys. I have no words for ZOS.. I was reading about them from pc players prior to console release but I had no idea they were this bad, and here we are, and yes they are THAT bad. They deflect and point blame and stick to their guns. What a heck of a game ESO is... I'm losing faith in gaming as a whole.

EltharionTheGrim

KYNG wrote: »

Eshelmen wrote: »

EltharionTheGrim wrote: »

Its just ridiculous what happens here. So many People with this problem and all the troubleshooting with port-forwarding and whatnot brings no help at all!

And then saying that the problem is not on their side is just a massive slap in the face for the customer!

Like many people here I even tried to set my PS4 to a DMZ/Exposed Host in my Router meaning that no port control or anything whatsoever happens and still: NOTHING!

If there will be no permanent solution in the next weeks I will return the game to the store and get my money back. In the flyer that comes with the game it says that they garuantee that the game is free of errors for at least 30 days after purchase... what a big lie!

proof of this flyer , or it didn't happen

I think hes referring to the text inside the game cover.

Open it, on the right side read the first few lines ...

Exactly so.

KYNG

Recent maintenance has done nothing to fix the CRIPPLING DC issue.

Will keep posting to help bump until fixed.


THIS POST MUST REMAIN ON THE TOP!

mr_wazzabi

Ps4
Na
Yes
Yes
Yes
No interest in eu server

Get this fixed. We paid money to play the game, not get locked out