Disconnecting with an 'Unknown Error' message.

Krysune

It seems like they aren't going to ever fix this issue.

wunahokalugi

still happening post server maintenance

zone in; unknown error

wunahokalugi

no requesting character load this time

trying to zone into house dres crypts again; made it

improvement

code24

Krysune wrote: »

It seems like they aren't going to ever fix this issue.

You mean they want to take back their game and give my money back? I dont think so... I hope they fix it in short time.

epic_fail

post maintenance:

Character selection screen
infinite window with a blue circle Requesting character load



maintenance did not help

Hutch

Westy101 wrote: »

When we contact our ISP, what exactly should we say?

I'm not very techy when it comes to networking, so a idiots guide to talking to an IPS's foreign customer support call handler would be really useful.

I've flagged this issue with a few MMO sites and gaming magazines. I think the lack of detailed response from Zenimax is only fuelling confusion on the matter.

This is something I'm unsure of either. While I don't think the issue lies solely on my ISP's shoulders (because I had no issues in the beta) I don't even know what exactly to say to them if I call except, "My game isn't working and they say it's a packet loss." Is that sufficient? I don't have any info to really back up that it's not Zenimax's issue either and I'm sure they too will just want to say "It's not us, it's them" and I have no way of refuting it.

Incidentally, I did submit a ticket and got a response via email that essentially said, "If we don't hear back from you in 120 hours we'll assume the issue is fixed" and then it had the body of my description in the email and that's it. So what do I do now? Do I reply to the email and send a response to the generic email for the support people? Do I submit a new ticket?

wunahokalugi

spoke too soon; recalling to devon's watch to clear bags; unknown error; stuck at requesting character load going on 5 minutes

KrakhenJr

Hutch wrote: »

Incidentally, I did submit a ticket and got a response via email that essentially said, "If we don't hear back from you in 120 hours we'll assume the issue is fixed" and then it had the body of my description in the email and that's it. So what do I do now? Do I reply to the email and send a response to the generic email for the support people? Do I submit a new ticket?

I got the same automated response. Since there was no way to access the ticket in some sort of support site or instructions or a link to upload report files I simply replied and attached them. Don't know how that will go.

The process and wording was kind of ambiguous.

code24

KrakhenJr wrote: »

show previous quotes

Hutch wrote: »

Incidentally, I did submit a ticket and got a response via email that essentially said, "If we don't hear back from you in 120 hours we'll assume the issue is fixed" and then it had the body of my description in the email and that's it. So what do I do now? Do I reply to the email and send a response to the generic email for the support people? Do I submit a new ticket?

I got the same automated response. Since there was no way to access the ticket in some sort of support site or instructions or a link to upload report files I simply replied and attached them. Don't know how that will go.

The process and wording was kind of ambiguous.

I'm replied too. What else we can do...

Tuonelan

Same issue here. Tried DMZing router, before that port forwarding, turning firewall off etc to no avail. I am having this issue between loading zones and also when trying to interact with items after loading a zone. I don't see how this could be an ISP issue.

Thorntongue

It's the old blame the ISP game. I highly doubt that everyone with this issue has the same ISP. There was no issue in any of the beta's for me. There is no error code and how do we know that replying to the ticket means that it will be read or even received.

Also, does anyone know where I can repair the game files or check them?

Tuonelan

I am not a network engineer but if I change from a wired DSL connection to my wireless LTE connection its working like a charm. But why on earth is that the case...ports are wide open

Hutch

One other thing, and this is just an observation I thought about today and I'm not sure if this is helpful or not. As my wife and I are having the exact same issue, I wondered if it was an older version of the game, pre-beta, or something like that conflicting.

However, it just so happens (much to my chagrin) that my computer which had played the Betas in the past up and died not two days before the early launch. So I had to buy a new computer and get it set up. My wife is playing on her machine (which used the betas and they worked great) and is having the issue, and I have a fresh download of the game launcher and it's happening to me as well.

I'm not sure if that's helpful, but hey, might as well give out as much info and experience as I can.

Tuonelan

Hutch wrote: »

One other thing, and this is just an observation I thought about today and I'm not sure if this is helpful or not. As my wife and I are having the exact same issue, I wondered if it was an older version of the game, pre-beta, or something like that conflicting.

However, it just so happens (much to my chagrin) that my computer which had played the Betas in the past up and died not two days before the early launch. So I had to buy a new computer and get it set up. My wife is playing on her machine (which used the betas and they worked great) and is having the issue, and I have a fresh download of the game launcher and it's happening to me as well.

I'm not sure if that's helpful, but hey, might as well give out as much info and experience as I can.

I am playing the beta version if that is helpful at all and its happening to me too.

Mememe

I thought this was just me until I found this. Right now this launch sucks and I'm annoyed I have paid money for it. It's not packet loss. It's laggy as hell and glitchy before getting booted with this message. So annoyed I actually paid out for this, I had faith they would sort things after the beta. My beta was a better experience than this!

avertyn

This issue happens to me and my wife. We get kicked out of the game with "an unknown error has occurred" up to 10+ times per hour at the worst, but sometimes it lets us play for up to 20 or even 30 minutes.

When it happens, it happens to only one of us (we're using the same router to connect). We have set up 3 different systems to play on:

* brand new Dell 17 7000 series laptop i7 16 GB with 2 GB nvidea video card
* Dell XPS 8500 i7 12 GB w/ 2 GB Radeon video card
* Dell XPS 8300 i5 8 GB w/ 1 GB video card (I forget which brand this one has)

The two newer systems are on Windows 8.1, the older 8300 is Win 7.
We have updated video drivers and BIOS on all systems, to no effect.
We've had it happen on the character creation screen, while we're thinking of a name. We've had it happen at completely random times in the game.

I have opened at least 4 tickets on this issue, and my last one they sent a message saying that they were "escalating it to the high elves"...but apparently they were too high because they haven't contacted us since.

I doubt the ISP, since we can play WOW, Rift, SWTOR with no problems, and I also VPN in to my office all day long with no problems.

ItsGlaive

Yep just started getting this while trying to enter Spindleclutch

Tempiis

Ok I have tried to be patient but this is not acceptable mainly because the same exact issue was present in beta,which is the reason i did not play in said beta. Please address and fix this issue or I will not sub not a threat just a fact!

ItsGlaive

And now can't login on my character at all - just keeps loading and loading and and loading...

Tuonelan

As an intermediate solution try connecting your PC to an alternative connection like a mobile on via a cell phone and see if that improves things.

ArielleJureaux

I have decided to use this time to hone my chosen crafting profession and to use the limited time playing gathering materials. This lemon is making pretty good lemonade.
I am still a lowly level 3. I can't even stay on long enough to get out of the area I am in, much less try to do any quests to level up.

ItsGlaive

...and loading and loading...

Zheg

ArielleJureaux wrote: »

I have decided to use this time to hone my chosen crafting profession and to use the limited time playing gathering materials. This lemon is making pretty good lemonade.
I am still a lowly level 3. I can't even stay on long enough to get out of the area I am in, much less try to do any quests to level up.

I've got my provisioning up to 26 from all the barrels and crates I run around looting. I can certainly make you some lemonade! (once I find that recipe...)

Back on topic, my old junky computer that I played the beta on without any problems, still plays without problems to this day. My brand new rig however ... "unknown error". It "can't" be the ISP if both of my computers are using the same ISP and one gets on and the other doesn't. A few pages back, someone else posted the same situation, one computer in the house is fine, the other isn't.

ccrowder_ESO

Think I am giving up on even trying to play. Being able to stay connected only 5 to 10min at a time makes it impossible to really get much done. So much for the extra cash for early access. Only works if you can access and play. Hope they get this 'unknown error' stuff fixed or at least keep us informed.

Mememe

It's not the isp. Don't do a GW2. They had this issue after launch and blamed ISP packet loss....it wasn't there was a huge range of ISP's there and EU countries with the problem. I have to say my top end IMAC played fine in beta. This head start first day today has been rubbish....lag, lag, lag, boot out. Utterly useless. Considering what you are charging for the game and it's a sub based game, you need to sort it. If people can't play they won't sub. Once you lose a person from a sub game...especially at launch you won't get them back. GW2 fixed it eventually but by then lots of people who had the issue had left. There as it wasn't a sub people tried it for longer, they didn't feel like they are throwing cash on an unplayable game.

I remember at the time they had the same response. I had 2 rigs, two isps because I changed ISP and it still didn't fix it. Much like this game. I have a different ISP/rig to my friend and we are both having the same problems. I don't think you will be popular come official launch Zenimax.

me_ESO22

If you're having this problem, and it's not network related... check out this similar thread: http://forums.elderscrollsonline.com/discussion/64023/account-problem-not-network-an-unknown-error-has-occurred

Because of the nature of the error "an unknown error", we really need to seperate out the different problems... from a code perspective "an unknown error" only occurs when they don't have a test condition for it. One mega thread about all possible "unknown errors" is not as useful to the developers as organizing by cause.

KrakhenJr

It's not our responsibility to sort out "unknown errors" from each other. It's Zenimax responsibility to corner and capture them more precisely.
I do agree on the fact that they need to be able to pinpoint the root cause of an error in order to solve it.

Gaius_Baltar

From login, I have loading screen 5 mins -> unknown error 100% of the time. Just thought I should add my name to the petition.

me_ESO22

KrakhenJr wrote: »

It's not our responsibility to sort out "unknown errors" from each other. It's Zenimax responsibility to corner and capture them more precisely.
I do agree on the fact that they need to be able to pinpoint the root cause of an error in order to solve it.

I agree with the sentiment, but if we want them to fix it fast, we need to be as helpful as possible.

Icyfingers

Same problem here infinite loading screen then disconnected and if I am able to play I get a lot of rubber band lag, some other times I play just fine until I move to another area lag again, wtf is going on.