Account Problem (Not Network) - An Unknown Error Has Occurred

me_ESO22

I haven't been able to get into the game since yesterday. One of two things happens:

Scenario 1: The client logs out on the character select screen with "An Unknown Error Has Occurred".

Scenario 2: The client logs out during "requesting character load" with "An Unknown Error Has Occurred".

I have 3 machines on LAN all playing the game.. only my account has problems. It doesn't matter which machine I try to login with... If I log in with the problem account, I get the unknown error. The other accounts can log in fine - regardless of which computer is being used.

Help! Ticket 140401-039166

ArielleJureaux

There is already a thread going for this.

me_ESO22

The thread I saw was about network problems and being disconnected constantly... but they could actually get into the game. Or is there another thread?

BigJulian

i believe im having the same issue. Everytime I log in, it goes to loading screen and sits there for 5 mins then says an Unknown error has occurred. I have been able to play and I preordered so I should have been playing since the 5 day preorder. I have updated my computer so its definitely not a problem with my computer. this is terrible considering the price I paid for this game. I now want a full refund as this game is broken. Time to go back to WOW.

ArielleJureaux

Some pages back in the discussion some people cannot even log on, or they are getting stuck in character creation, etc. It is quite a few people having this problem and many are frustrated. I hope they work this out soon.

ArielleJureaux

So you are saying that you have more than one account and only one of them is affected? There are people in the other thread that are having this same problem

me_ESO22

I have a feeling it's being caused by a bug in code that allows any race in any alliance... while reinstalling the client, and making backups first I noticed this in the client log:

2014-01-11T12:24:08.443-08:00 Attempted to create character with invalid race or alliance.
2014-01-12T00:44:02.846-08:00 Attempted to create character with invalid race or alliance.

ArielleJureaux

Ooo...you need to add this to the discussion. This is new information that might help the players that are trying to find the source of this problem. Please forward this info to them!

me_ESO22

ArielleJureaux wrote: »

So you are saying that you have more than one account and only one of them is affected? There are people in the other thread that are having this same problem

That's exactly what I'm saying.

me_ESO22

BigJulian wrote: »

i believe im having the same issue. Everytime I log in, it goes to loading screen and sits there for 5 mins then says an Unknown error has occurred. I have been able to play and I preordered so I should have been playing since the 5 day preorder. I have updated my computer so its definitely not a problem with my computer. this is terrible considering the price I paid for this game. I now want a full refund as this game is broken. Time to go back to WOW.

I never have to wait any significant amount of time before being disconnected with an unknown error. I doubt it's the same problem, despite its similarity.

AzureButterfly

me_ESO22 wrote: »

I have a feeling it's being caused by a bug in code that allows any race in any alliance... while reinstalling the client, and making backups first I noticed this in the client log:

2014-01-11T12:24:08.443-08:00 Attempted to create character with invalid race or alliance.
2014-01-12T00:44:02.846-08:00 Attempted to create character with invalid race or alliance.

Those errors in the client logs seem to be from January, in which case I had the same problem during beta. I'm getting unknown errors, but they seem to be a completely different problem. In my case, my account works fine, but only my home computer. My laptop at school is not being cooperative.

The invalid race or alliance thing could be tied to it but since our problems are so different, it might not be the case. Did you run the test through the client? Could you run a couple and post the netstat portion?

Rakashua

Same problem, please help






Ticket 140401-050167

me_ESO22

I did run the self diagnostic... but since I can use account 'A' on any of my computers, but I can't use account 'B' on any of my computers, the networking information is irrelevant. report.txt attached.

AzureButterfly

All right, not seeing anything in common. Thank you though.

tjrankb16_ESO

I never had this issue until right before the server reset today. When I try to login in I get the character select screen for a brief moment then the error message. I don't believe it's network related:
I reinstalled - no luck.
I have 2 ISPs at home - 0ne cable and one DSL. Different providers too - no luck.
Installed it on different PC - no luck.
It's got to be some sort of bug with the account - the only tru way to test is to try another login and see...

me_ESO22

tjrankb16_ESO wrote: »

...
It's got to be some sort of bug with the account - the only tru way to test is to try another login and see...

If you have one of your buddies try the login and see if they encounter the same problem, you've proven it's the same. It sounds just like my issue.

FCqt

I have been playing since the server have been activated on the 30th and I never had this issue. I'm currently level 25 and I just experienced this error about 2 hour ago and now I can't login at all. I either get the Unknown Error when I try to log in my account or, if I get to the Character Screen, I get the error when trying to log in one of eight character.

This packet loss theory is bit ridiculous, I have never experienced a similar issue in 15 year of online gaming where my ISP or any "Packet Loss" would be at a cause... Even when I was on my 56k modem. These kind of reply from the customer service is an insult to their customer intelligence.

My ISP is Videotron from Quebec, Canada.

Edit: Tomorrow I'll be reseting my IP to see if this help. If it doesn't help I will try VPN service like WTFast and send the bill to ZoS .

Edit2: Same error with a new IP and WTFast.
Anyone have the Internet creator Phone Number in case ZoS refer us to him?

me_ESO22

Resetting your IP will not help - as I've proven it's not a network problem.
- I wish it would help, but wishful thinking is just that

me_ESO22

Extended maintenance fixed my inability to log in. Is anyone still experiencing the problem?

me_ESO22

When guild functionality was turned on, it broke my account again.

me_ESO22

This leads me to believe it is associated with being in 5 guilds.. some of which are large...

tjrankb16_ESO

Just broke again for me as a result of the guild functionality coming back on

FCqt

I'm in the same boat... I'm also in 5 guild with potentially all of them having 500 member.

Tuonelan

Check out http://forums.elderscrollsonline.com/discussion/65328/unknown-error-received-upon-disconnecting.

There was an extensive thread around this here: http://forums.elderscrollsonline.com/discussion/60955/disconnecting-with-an-unknown-error-message/p11 however ZOS closed it down for some unknown reason. If anyone from ZOS reads this, please reopen as people actually provided tangible advice for those experiencing the problem.

me_ESO22

Tuonelan: that's the network problem thread... we are aware of it. It's not relevant to this particular instance of "an unknown error has occurred"

me_ESO22

Got some information from in game... I found a player that is a member of 5 guilds, but none of them are >300 players...

I am a founder of a guild, with <300 players and a member of 4 other guilds... at least two of them are >300 members...

Lets see if we can narrow this down, since zenimax is not saying anything about this problem.

tjrankb16_ESO

It is guild size for me. I left a guild of 400 and got in. That reduce my guilds to 4 and about 1400 members.

me_ESO22

Were you able to do that from outside of game?

me_ESO22

Looks like it was ninja fixed.

tjrankb16_ESO

me_ESO22 wrote: »

Were you able to do that from outside of game?

Yes I had an officer kick me

Dominoid

I'd disable all add-ons from the add-on menu at the character select screen.