I'm a huge supporter of this game and the development team. I understand that this stuff happens, and it sucks.

However, the lack of good communication with the consumer on an issue that is halting progress, or just in general, is a very big problem.

Sure, other MMO's have had larger issues than what ESO has, however those developers and publishers had a far better team on board to communicate with the consumer on what was going on to make them feel like they cared about them. Zeni doesn't make people feel that way, and that's a shame.

I love this damn game and I'm going to do other things in game to try and entertain myself, but seriously, the lack of proper communication and the vague "we're working on it" statements is your biggest problem and the cause of most of the outrage.

Bad customer support will kill a fanbase much faster than a buggy game.

I want to work for ESO. Cause you get paid for not doing a thing. But wait, even better, I want to be ESO, cause you get people to send $15 a month to get a product that's so broken it is ridiculous. Shame on you ESO, shame on you for the product and for the customer support service you are offering us. Yes, another broken quest and yes another quest that will not be fixed accordingly, And a product that has so much potential, but its not working!!

Actually, the pull *will* trigger again if you just walk back to the area by the top of the stairs. At least, that's what happens to me. If I survive the fall, I wind up stuck in a wiggling animation (as if I'm still in his hands) or if I die, I re spawn and then can walk around ineffectively until I walk to the area by the stop of the stairs again, at which point I am teleported back into his hands again. Sometimes he drops me and I die, sometimes he drops me and I survive and get stuck in wiggle mode, and sometimes I just stay in his hands.

Same here get the same problem dropped to my death or he picks me up and does not let me go and of course sometimes he drops me and I don't die but I go into puppet mode.

Locked out since monday on my 2nd char. My first char was locked out of this same quest for 4 days b/c of a different bug in the same quest line. This launch is starting to look like AoC where they would add one new thing and break three old things.

Fyi that game had over a million subs at launch and now sits around 50k

Numbers a bit off... 700k to under 100k in the first year of its launch (2009 article) http://www.videogamer.com/pc/age_of_conan/news/age_of_conan_subs_estimated_below_100_000.html

Some algebra from a financial report (2013): http://forums.ageofconan.com/showthread.php?t=181414



Only a 23 million dollar loss. CFO was fired in that case. Zenimax is a private company so we cannot see how they are doing financially. I do know they are hiring a ton of new people. http://jobs.zenimax.com/search

ZOS_JasonL wrote: »

Thanks for reporting this to us, guys. We've sent this along to our team to investigate. In the meantime, please use "/bug" in-game so we can collect more information.

So what do we do now? Can we at least get in game support so that we at least can continue with the rest of the game?

ronald58 wrote: »

ZOS_JasonL wrote: »

Thanks for reporting this to us, guys. We've sent this along to our team to investigate. In the meantime, please use "/bug" in-game so we can collect more information.

So what do we do now? Can we at least get in game support so that we at least can continue with the rest of the game?

You'd think at this point they would do that, but as far as I know we have to wait until they fix it instead of getting any actual help.

ronald58 wrote: »

DrOrpheus wrote: »

ronald58 wrote: »

ZOS_JasonL wrote: »

Thanks for reporting this to us, guys. We've sent this along to our team to investigate. In the meantime, please use "/bug" in-game so we can collect more information.

So what do we do now? Can we at least get in game support so that we at least can continue with the rest of the game?

You'd think at this point they would do that, but as far as I know we have to wait until they fix it instead of getting any actual help.

CS confirmed that we will not get any help in this matter. I will go and play another game and see whether this issue will be resolved before my subscription runs out.

Wow..another example of a completely incompetent and non caring corp, unbelievable. Love the game but *** company is starting to outweigh love of game.

"CS confirmed that we will not get any help in this matter". That's a pretty suspicious quote. Do you perhaps mean instead that they said *they* (CS) can't do anything about it and the developers are aware of it and fixing it"? I can't believe they would simply state that no one is going to help ever.

It's a complete showstopper as is for all those affected and, given the number of complaints actually posted (which always represent the tip of a proverbial iceberg), there must be many people affected by this. So both the severity and priority should be sky-high.

Hard to believe they would let this kind of thing languish during Wildstar launch week. I'm trying to resist the temptation, but ... I can't even play!

zenimax's handling of this situation will have great impact of my further subscription. Right now, it looks bad for them. For the time being, my subscription stays cancelled.

DrOrpheus wrote: »

i'd be curious to see the subscription drop after last patch which had the memory leak and nerfed some builds and this patch which prevents any progression to 70% ish of the game.

This.

My wife and I just bought Wildstar to "try it out", too. Since we can no longer progress in ESO due to the "God of Scheme" quest bug (which is only the LAST QUEST IN THE MAIN STORY LINE), it's hard to maintain interest at this point, even as excited as we've been since beta weekends/early access. Never thought I'd say this, but I think this is going to cost them a lot of subs who, like us, are going to "try out" Wildstar.

Sigh. I remember when the name Bethesda was synonymous with "bugs", back in the "fall through the geometry" days of Arena and Daggerfall. And yes, I know, ZoS did this game. But corporate culture always starts at the top and at the end of the day, Bethesda makes the call what level of bugs they will tolerate. What a shame to trash this storied franchise on this note.

ronald58 wrote: »

So what do we do now? Can we at least get in game support so that we at least can continue with the rest of the game?

I have been told by three reps now that someone would be able to help me in game and that my ticket has been escalated, the latest was this morning at 10:30cst. Now as of 5:03cst I have still received no word on when someone would be doing this, despite the 3 hour window I was given this morning.

Currently installing Wildstar. I'm huge for supporting the customer service, and being nice to them and understanding that stuff happens. But when I'm told one thing, and then it is completely ignored, even I have my limits

kbadziak wrote: »

Done this quest 5 minutes ago. Had the same problem and seen that it has some to do with physics. So I've tried some crazy combinations like jumping, crouching, going to various menus when he graps me, and it worked (after ~10 tries). Hell yeah..

Don't just tell us what you did worked, tell us WHAT you did that worked. Where you jumping while crouching and looking at the PvP score? Were you beating your redheaded stepchild who owed you money, while tossing a green salad with a light vinaigrette in the kitchen? WHAT DID YOU DO MAN OUT WITH IT!!