For all of you guys recently submitting ticket. you should know that there are tens of thousands of people ahead of you. It will take hundreds of man-hours to resolve all of them, so be patient. People with tickets in the low thousands that submitted tickets late last week are already getting compensated.

just posting in with a quick update: i just got booted from the game after the telling 'ding' of new mail. the message said that they needed to boot me to reimburse me for lost space.
lo and behold i have significantly more than i had thought lost (maybe there was some rare items that they took into account?)
so everyone: keep your panties on! they will get to you! i am very relieved and feel my faith being restored! the fact that they even gave me a note was pretty impressive. other companies have used similar tactics with my accounts before with the notable difference being no message. they just left me to puzzle out what the heck happened! Kudos ZO!

How does one gauge the "sufficient" there... There is no AH, there are guild stores. I am part of a few large guild stores, none of them with items in the number of what I lost- not even close. The figure, whatever it is, will be arbitrary. The repercussions, especially in inflation, of flooding the market with exorbitant figures would make any offer undervalued compared to items lost, both in time and gold cost. So yeah, without specific examples, one can only assume.

They apologize in the compensation ticket? Are you kidding me? Unless you're carrying around the Fanboi Drum of Greatness, you know very well what I meant. I mean a sincere, companywide apology on the way Customer Service has been mishandled. Not a cut and paste per-ticket apology. I was never a fan of the Final Fantasy franchise, so I didn't play their latest online game. But I followed their launch, and the people in charge apologized to everyone- in public. They owned up to their mistakes, not only on a certain bug, but on their own handling of the whole situation. That's what people want, myself included.

"If only people would read posts properly and drop the red mist, half of your questions have been answered. "

This leave half of their questions unanswered. You have every right to be patient, read every post, and be as optimistic as you like. But this is a customer service forum. People come here to rant, to seek help, and to vent. If you don't like that, don't read it.

Just got my compensation for my April 9th ticket. I only lost slots, so mine was easy.

The only thing still outstanding for me is the extra Imperial Edition item emails. Should we keep or Delete?

More good news. Like a few others, I was booted while played and returned to a mail saying they were reimbursing me and the amount I was giving more then made up for the missing bank slots. So cross your fingers that you'll be next.

Nothing restored, no compensation of any kind and no response to my last inquiry about my supposedly escalated ticket (second one I submitted on the issue). Sorry but I'm done. I'll cut my losses at the money I spent buying the game and move on.

No other MMO I've ever paid for with a subscription fee has made me unsub before the first month was up and I've been playing MMOs since Ultima Online. TESO now has this dubious honour.

Just got my email and my gold. They did say in the email that if there were any specific items I had lost that I wanted back, I could contact support with the name of what I lost and they would look into it. Of course, I have no idea what exactly I lost, but I'm pretty sure it was all low-level crafting stuff. Based on that and the number of slots I lost, I'd agree that the amount of gold they gave me was appropriate.

Now, like others, I just want to know if it's OK to keep the extra Imperial Edition stuff that got emailed to me.

@Kord be patient, they are not doing everyone at once but one at a time. you not being reimbursed yet doesn't mean they overlooked you but that it wasn't your turn yet..

Is there a way to get a status on my ticket? I have requested a status twice since the patch and have not received an update. #140412-113868

Soul_of_Wrath wrote: »

Is there a way to get a status on my ticket? I have requested a status twice since the patch and have not received an update. #140412-113868

Sent in a ticket the day it happened, resubmitted it the next day as per instructions here on the forums. Nothing so far not even a email saying they are working on it. So I sent in another ticket asking what is going on. Still nothing.

Overall not very happy with the CS so far in this game.

I did resume using my bank, and redo the upgrades as of earlier today without waiting for reimbursement. So many alts and crafters, so much pain. It was the weekend and I just wanted to play. I agree there should be a cheevo for "I survived the great bank bug of 2014 with crafters!".

When I returned from dinner, they did reimburse me cost to cover my lost slots, cover the lost gold and a smidge extra. I had no known missing items. So I was able to put that toward the next expansion, so I'm now at bank expansions+1, and replaced gold. I was probably easy, having lost no items or skill points.

Bennett Sawyer wrote: »

I have a question for those that have been reimbursed the gold for the lost bank slots (which is all I need because that is all I lost)- should I wait to hear from CS or can I start upgrading my bank now? I'm under the impression I should leave everything "as is" from the bank bug as evidence- though I would really like to move on now from all this and do understand the line of people ahead of me.
Also I want my inventory management achievement

If you check the edited first post, they say it's OK to go ahead and upgrade slots. It won't affect your reimbursement. I upgraded slots this morning and got my gold this afternoon, no problem.

Bennett Sawyer wrote: »

I have a question for those that have been reimbursed the gold for the lost bank slots (which is all I need because that is all I lost)- should I wait to hear from CS or can I start upgrading my bank now? I'm under the impression I should leave everything "as is" from the bank bug as evidence- though I would really like to move on now from all this and do understand the line of people ahead of me.
Also I want my inventory management achievement

I would recommend waiting until your experience with CS has been resolved. I will confidently say that more than likely, you will be compensated with gold. However, I wouldn't want your repurchasing of the slots to impact the resolution of your case.

Basically, be safe, and hold tight for just a bit longer.

They just threw money at my problem (all my gear missing from bank and character) and said go buy new gear.. glad to know that my problem is important enough to click the restore character to earlier time button... Gladly unsubbed today.

Wait, how do we know if they reimbursed us and how much it's for? I did notice just now I had what I thought was too much gold but I shuffle gold between toons a lot..and really don't pay attention..was it just dumped on a character? If so how'd they pick which character? I definitely don't have any in game mail from them but got a similar email to those posted above.