So about that communication, ZOS...

frozywozy · November 2018

ZOS_GinaBruno wrote: »

SaltySudd wrote: »

Shraar wrote: »

What makes you tink tu derserve real communition?

You're not her boss. YOU don't even work at Bethesda.

She admitted herself that they hadn't been communicating as well as they should have been on the issues currently facing trials. Those were her words, not mine. I was simply following up with her statement to see if they are developing a plan to prevent similar situations from repeating in the future

While I'm not her boss, her job is to communicate with the community...so...ya know.

As for my end, there is a plan, but we need time to get it fleshed out and implemented. I don't want to speak on behalf of Rob in regards to the vision and strategy for the game moving forward, but he has been hard at work getting this together. Again, these things take time and isn't something you'll see after just a couple days.

is that plan only for pve-related topics?

fatmanatcomp · November 2018

JumpmanLane wrote: »

It’s actually awesome in and of itself for @ZOS_GinaBruno to pop into this thread without there being some major issue going on.

Do you have your head up your ass, no major issues going on !!

Talk is cheap, have we not heard this before? Until we see results ANY thing said by Zos or an employee should be taken as meaning nothing , just like most things concerning bugs/performance we have been told over time .

Raudgrani · November 2018

Shraar wrote: »

What makes you tink tu derserve real communition?

You're not her boss. YOU don't even work at Bethesda.

He pays her wages though, not her boss. So do I. Whatever you might imagine, this is the case.

wenchmore420b14_ESO · November 2018

[Quoted post has been removed.]

Wow. How rude!
Thank you for taking a good positive thread and take it to a negative and insulting tone.

Take any business class. Own a business. Rule #! is customers are the most important person to a company/business.
Without customers, no business, no cash, no job. Yes, we are ALL important to ZoS, even you.

And Thank You @ZOS_GinaBruno for taking the time to respond to this and the other communication thread.
We appreciate it..

Huzzah!

Vildebill · November 2018

Here's a thread with a polite genuine question, and the community manager pops in and give an answer. While the answer may not be satisfactory for everyone it's still perfectly reasonable, and by just showing up and commenting on these kind of threads shows good attitude.

And yet we have these people who's never satisfied and need to complain and pest the atmosphere. If you're not happy, fine, but don't ruin the experience for everyone else. Just leave and do something else if the game is so bad. Good riddance...

Suddwrath · November 2018

I feel like this needs to be bumped right now due to the group finder fiasco and how there hasn't been an official update from ZOS despite the forums being flooded with posts earlier

OFFL1MIT · November 2018

Vildebill wrote: »

Here's a thread with a polite genuine question, and the community manager pops in and give an answer. While the answer may not be satisfactory for everyone it's still perfectly reasonable, and by just showing up and commenting on these kind of threads shows good attitude.

And yet we have these people who's never satisfied and need to complain and pest the atmosphere. If you're not happy, fine, but don't ruin the experience for everyone else. Just leave and do something else if the game is so bad. Good riddance...

You just have done it your self, that what you just said above, but complaining about complainers. Reading forums is not manditory, especialy complains. But theres always will be complains like in every online game, no need to live in a fairy land.

SHADOW2KK · November 2018

So communication might be a bit better, ah well, it only took 4 and a bit years...

/slowclap

biovitalb16_ESO · November 2018

SaltySudd wrote: »

ZOS_GinaBruno wrote: »

Hi everyone. First of all, you aren't wrong. We agree we haven't been communicating as much as we should on this matter (among others) and for that, we apologize. There really is no excuse.

ZOS_RobGarrett wrote: »

While we do have a backlog of improvements identified for the game, it’s clear we could do a better job of answering those kinds of inquiries, both for the player community and ourselves.

In time we’ll also want to share more about the vision and strategy that will drive future combat updates.

Is there a plan for improving meaningful, consistent communication with the community regarding game breaking bugs or even just known bugs in general? Not just long term, but short term as well?

They say this a lot. It's just to make people happy in the short term. Anyone that actually thinks they are actually going to do this is fooling themselves.

eso_lags · November 2018

Gargath · November 2018

Shraar wrote: »

What makes you tink tu derserve real communition?

Being a customer should be enough.

MajBludd · November 2018

Any updates on this new and improved ZoS community relations?

Seems they are doing a fine job over in the grp finder posts.
They have been on top of it and constantly giving updates to the community.

Komma · December 2018

Systems degrading...crashes...bad performance in all areas of the game...lack of developers on the forums...most posts being about bugs or crownstore...these are all bad signs for an mmo. They throw a bone every once in a while but the excitement for most long time players is dwindling.

Ruinhorn · December 2018

Komma wrote: »

Systems degrading...crashes...bad performance in all areas of the game...lack of developers on the forums...most posts being about bugs or crownstore...these are all bad signs for an mmo. They throw a bone every once in a while but the excitement for most long time players is dwindling.

Greetings,

We are closing this thread because it was originally started 2 weeks ago and its content may no longer be relevant. If you would like to continue this conversation please feel free to create a new topic.

Thanks for your understanding.

P.S. You're non-constructive and no, we don't care about your problems. If you have any questions about buying crowns, feel free to communicate with our Support Team.

Shadow-Fighter · December 2018

Lack of communication

Its like the ZOS has a ping of +9999 while communicate with us

alanmatillab16_ESO · December 2018

Gargath wrote: »

Shraar wrote: »

What makes you tink tu derserve real communition?

Being a customer should be enough.

Are you a customer (ESO plus) though or a user (F2P), just curious.

Also, even if you are a subscriber you are entitled to nothing more than the bonuses that come with that. Nothing entitles you or I to affect design decisions, priority of bug fixing. The ONLY action we have is whether or not to play the game.

To take too much notice of the incessant whining, particularly to nerf demands, that goes on on this and every other game forum is a downhill slow to character, skill and npc homogenising like the way many other games have gone.

Suddwrath · January 2019

It's the new year and we still have yet to see a "Year Ahead" post or any update on the supposedly improved communication...

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?u=https%3A%2F%2Fmedia.giphy.com%2Fmedia%2FARH12W5IVAbni%2Fgiphy.gif&f=1

valeriiya · January 2019

@SaltySudd don't hold your breathe, we're still waiting for a response to this 2017 post https://forums.elderscrollsonline.com/en/discussion/323521/cyrodiil-performance-test-and-double-ap-event/p1

Hostee · January 2019

I got 99 problems but replying to your post, definitely ain’t one!

agegarton · January 2019

The deterioration of comms between Zennimax and the Players (who fund ZoS existence) is as astonishing as it is frustrating.

I have genuinely started to look around for something else to play. It’s not even the broken game: for me, it’s the fact that the breaks are getting worse and there is no communication, nothing to make me believe that anything is ever going to get any better.

From a business perspective, it’s an utter failure of leadership.

jcm2606 · January 2019

alanmatillab16_ESO wrote: »

Gargath wrote: »

Shraar wrote: »

What makes you tink tu derserve real communition?

Being a customer should be enough.

Are you a customer (ESO plus) though or a user (F2P), just curious.

Also, even if you are a subscriber you are entitled to nothing more than the bonuses that come with that. Nothing entitles you or I to affect design decisions, priority of bug fixing. The ONLY action we have is whether or not to play the game.

To take too much notice of the incessant whining, particularly to nerf demands, that goes on on this and every other game forum is a downhill slow to character, skill and npc homogenising like the way many other games have gone.

1. There is no such thing as F2P. You have to pay to own the game, so everybody is a paying customer.

2. Paying customers are absolutely entitled to receive an adequately working product or service, to which ESO is absolutely not working for many, many players. Zenimax, as a service provider, has an obligation to their paying customers to deliver a working product or service, or, in other words, they have an obligation to their paying customers to fix their game.

3. Those of us who pay the subscription are even more entitled to receive an adequately working product or service. This doesn't detract from the fact that everybody is entitled, as paying customers, to an adequately working product or service, though.

4. Given the fact that Zenimax is both delivering a product and service, they absolutely should listen to their community, else accept the repercussions of not having a source of income. It would be very unwise to *** off the community; you do not bite the hand that feeds you. A restaurant has to keep the customer happy to stay in business, Zenimax/ESO is no different.

5. This mindset of "players aren't entitled to anything" is part of the reason why the industry is in such a *** position. Companies are consistently and carelessly screwing the customer over every single day, and yet the customer defends the companies' malpractice, bending over all the same. Dammit, dude, you've paid money for the game. You may even continue to be paying money for the game. You are entitled to a working game, at the least! Don't accept the blatant laziness and mediocrity!

Suddwrath · January 2019

agegarton wrote: »

The deterioration of comms between Zennimax and the Players (who fund ZoS existence) is as astonishing as it is frustrating.

I have genuinely started to look around for something else to play. It’s not even the broken game: for me, it’s the fact that the breaks are getting worse and there is no communication, nothing to make me believe that anything is ever going to get any better.

From a business perspective, it’s an utter failure of leadership.

I agree 100%.

It blows my mind at how low the quality of communication from ZOS has fallen. It feels as though they have become detached from this game.

The bugs I could deal with. I've been tolerating them since the closed beta. The performance, despite being awful at times, I still tolerated. But the lack of communication from ZOS recently has been the last straw. I have been trying really, really hard to still like this game. But ZO$' inability to improve their communication with the community makes me question just how much they genuinely care about the community since it seems like lately they just care about $$$.

Hostee · January 2019

jcm2606 wrote: »

alanmatillab16_ESO wrote: »

Gargath wrote: »

Shraar wrote: »

What makes you tink tu derserve real communition?

Being a customer should be enough.

Are you a customer (ESO plus) though or a user (F2P), just curious.

Also, even if you are a subscriber you are entitled to nothing more than the bonuses that come with that. Nothing entitles you or I to affect design decisions, priority of bug fixing. The ONLY action we have is whether or not to play the game.

To take too much notice of the incessant whining, particularly to nerf demands, that goes on on this and every other game forum is a downhill slow to character, skill and npc homogenising like the way many other games have gone.

1. There is no such thing as F2P. You have to pay to own the game, so everybody is a paying customer.

2. Paying customers are absolutely entitled to receive an adequately working product or service, to which ESO is absolutely not working for many, many players. Zenimax, as a service provider, has an obligation to their paying customers to deliver a working product or service, or, in other words, they have an obligation to their paying customers to fix their game.

3. Those of us who pay the subscription are even more entitled to receive an adequately working product or service. This doesn't detract from the fact that everybody is entitled, as paying customers, to an adequately working product or service, though.

4. Given the fact that Zenimax is both delivering a product and service, they absolutely should listen to their community, else accept the repercussions of not having a source of income. It would be very unwise to *** off the community; you do not bite the hand that feeds you. A restaurant has to keep the customer happy to stay in business, Zenimax/ESO is no different.

5. This mindset of "players aren't entitled to anything" is part of the reason why the industry is in such a *** position. Companies are consistently and carelessly screwing the customer over every single day, and yet the customer defends the companies' malpractice, bending over all the same. Dammit, dude, you've paid money for the game. You may even continue to be paying money for the game. You are entitled to a working game, at the least! Don't accept the blatant laziness and mediocrity!

But yet, all of you who complain and tell others to not play the game are still here playing the game.....

Suddwrath · January 2019

Hostee wrote: »

But yet, all of you who complain and tell others to not play the game are still here playing the game.....

Nope, no longer playing the game here. I tried being optimistic, but it's going to take a drastic change in leadership and performance updates to get me to play ESO again.

So for the time being I'm looking for other games to play while still occasionally reading the forums to hopefully see those changes.

jcm2606 · January 2019

Hostee wrote: »

jcm2606 wrote: »

alanmatillab16_ESO wrote: »

Gargath wrote: »

Shraar wrote: »

What makes you tink tu derserve real communition?

Being a customer should be enough.

Are you a customer (ESO plus) though or a user (F2P), just curious.

Also, even if you are a subscriber you are entitled to nothing more than the bonuses that come with that. Nothing entitles you or I to affect design decisions, priority of bug fixing. The ONLY action we have is whether or not to play the game.

To take too much notice of the incessant whining, particularly to nerf demands, that goes on on this and every other game forum is a downhill slow to character, skill and npc homogenising like the way many other games have gone.

1. There is no such thing as F2P. You have to pay to own the game, so everybody is a paying customer.

2. Paying customers are absolutely entitled to receive an adequately working product or service, to which ESO is absolutely not working for many, many players. Zenimax, as a service provider, has an obligation to their paying customers to deliver a working product or service, or, in other words, they have an obligation to their paying customers to fix their game.

3. Those of us who pay the subscription are even more entitled to receive an adequately working product or service. This doesn't detract from the fact that everybody is entitled, as paying customers, to an adequately working product or service, though.

4. Given the fact that Zenimax is both delivering a product and service, they absolutely should listen to their community, else accept the repercussions of not having a source of income. It would be very unwise to *** off the community; you do not bite the hand that feeds you. A restaurant has to keep the customer happy to stay in business, Zenimax/ESO is no different.

5. This mindset of "players aren't entitled to anything" is part of the reason why the industry is in such a *** position. Companies are consistently and carelessly screwing the customer over every single day, and yet the customer defends the companies' malpractice, bending over all the same. Dammit, dude, you've paid money for the game. You may even continue to be paying money for the game. You are entitled to a working game, at the least! Don't accept the blatant laziness and mediocrity!

But yet, all of you who complain and tell others to not play the game are still here playing the game.....

I'm not. Haven't played in a little over a month, and don't intend to until something changes. Might be next patch, might be sometime in 2020. Still love the game, but am absolutely sick of the outright neglect.

the_other_Alice · January 2019

Don´t you worry - they are communicating just fine...
For instance if the next events are broken as well - who cares?
"Note that we are also planning to add Event Tickets to the Crown Store late Q1"
Nuff said

edit for typo

gepe87 · January 2019

the_other_Alice wrote: »

Don´t you worry - they are comunicating just fine...
For instance if the next events are broken as well - who cares?
"Note that we are also planning to add Event Tickets to the Crown Store late Q1"
Nuff said

Sounds they just want to profit till they close the game.

Suddwrath · January 2019

ZOS_GinaBruno wrote: »

As for my end, there is a plan, but we need time to get it fleshed out and implemented. I don't want to speak on behalf of Rob in regards to the vision and strategy for the game moving forward, but he has been hard at work getting this together. Again, these things take time and isn't something you'll see after just a couple days.

ZOS_GinaBruno wrote: »

Seriously though, don't want to commit to anything until everything is at least down on paper. Anywhere from a few weeks to the beginning of next year?

@ZOS_GinaBruno is there any update on this?

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MornaBaine · January 2019

ZOS_GinaBruno wrote: »

SaltySudd wrote: »

Shraar wrote: »

What makes you tink tu derserve real communition?

You're not her boss. YOU don't even work at Bethesda.

She admitted herself that they hadn't been communicating as well as they should have been on the issues currently facing trials. Those were her words, not mine. I was simply following up with her statement to see if they are developing a plan to prevent similar situations from repeating in the future

While I'm not her boss, her job is to communicate with the community...so...ya know.

As for my end, there is a plan, but we need time to get it fleshed out and implemented. I don't want to speak on behalf of Rob in regards to the vision and strategy for the game moving forward, but he has been hard at work getting this together. Again, these things take time and isn't something you'll see after just a couple days.

So... "no ETA."

Sounds right.

Volckodav · January 2019

Guessing we will have more info the 15th, but yes frustrating to say the least...