So about that communication, ZOS...

Wolfpaw

Liam12548 wrote: »

Lol, thank's for resurrecting this thread. Really goes to show how little they actually care about this game and the community. Over a year has passed since they supposedly were "working hard on a plan" and there has been no change whatsoever. In fact, they are now just flat out deleting all the threads about performance and frame drops because they are apparently "non-constructive and will not help developers assess the issues".

They literally don't care that the game's performance has deteriorated to a point where it is near enough unplayable for anyone that doesn't want to stand around shooting siege inside of a 24+ man group. They don't care that in IC, overworld zones, and certain dungeons/trials the FPS drops are worse and more frequent than they have EVER been. The players that have been actually playing the game for years know well enough now to not defend ZOS in any regard, despite the fresh waves of "they said they were going to address it next patch" sympathizers. It's straight up sad to watch one of the best MMO combat systems of all time be disregarded to the point of non-functionality by a team of sub par developers and disinterested community representatives.

Keep up the good work, zenimax. Pretty soon we can just do away with PVP and endgame pve, and make eso a strictly role-play oriented game.

Liam12548 wrote: »

Lol, thank's for resurrecting this thread. Really goes to show how little they actually care about this game and the community. Over a year has passed since they supposedly were "working hard on a plan" and there has been no change whatsoever. In fact, they are now just flat out deleting all the threads about performance and frame drops because they are apparently "non-constructive and will not help developers assess the issues".

They literally don't care that the game's performance has deteriorated to a point where it is near enough unplayable for anyone that doesn't want to stand around shooting siege inside of a 24+ man group. They don't care that in IC, overworld zones, and certain dungeons/trials the FPS drops are worse and more frequent than they have EVER been. The players that have been actually playing the game for years know well enough now to not defend ZOS in any regard, despite the fresh waves of "they said they were going to address it next patch" sympathizers. It's straight up sad to watch one of the best MMO combat systems of all time be disregarded to the point of non-functionality by a team of sub par developers and disinterested community representatives.

Keep up the good work, zenimax. Pretty soon we can just do away with PVP and endgame pve, and make eso a strictly role-play oriented game.

ZOS added housing to a 5y old game that was originally sold as a combat focused large-scale pvp mmorpg.

Housing is tied to a subscription with free housing gift a month, an increase in the amount of items in your house, gift another player and recieve a statue, crown store housing section, ingame items, & housing items added to gamblecrates....ZOS has a all new demographic of players & revenue that wont see or care about performance in pvp/trials that much.

ZOS ideal customer is RP, Housing, Overland quest/story alts, crown sellers, new players, & whales.

Of course I could be wrong?

Did ZOS hire a new team to take on housing (design, code, bugs, testing, performance, content, etc...) so not to impede on the other content this game was sold on?

short answer...we're already there.

SweepsAllClowns

Wolfpaw wrote: »

As we have seen over the years communication doesn't fix the game, I want to see all hands on deck action.

A real sense of urgency is what's missing.

Correct all the communication is useless waste of everyone's time, if nothing happens and won't get fixed. However talk and writing is very cheap and fast compared to actual fixing. It's all about the efficiency and money, we paying customers are just tools and nothing more.

Only urgency for Zenimax is to create the new content so it's ready in time so they can collect the profits, all other things waiting for fix can easily wait no matter how long they've been around, most players still play and tolerate the issues so there's no hurry at all. This clearly chosen strategy might work very well for Zenimax financially for now, but for how long I wonder. Many long time loyal customers must have quit by now, I bet this will show quite negatively for Zenimax after few years or when new great similar games arrive on the market. All the threads Zenimax is closing on forum are actually signs that players still care, when Zenimax gets what they want and silence all the whining, then the downfall of ESO is real, because most don't care or pay anymore at that point.

After my EU account has been completely stuck for 3 and a half months now, I know there's absolutely no urgency to fix it or many other bugs in the game.

Zathras

Turelus wrote: »

I think the reason she gave as to why they didn't was the maintenance and potential drama it could cause.
It would take a lot to maintain and it would become this horrible thing where people would complain every individual bug was not tracked and updated, also what happens when a bug is considered low priority and not fixed for months yet remains on the list, it would just give people more ammunition to be snarky about.

To paraphrase: "Why try?"

Other companies have done it successfully. Some still do. It's not like the wheel is being re-invented here for community management. If that is the mindset, then they are looking at the issue incorrectly, and have a really sour view regarding their customers.

Monsieur

I don’t want to believe that they don’t care about their game and their community, but at this point it’s hard to see otherwise.

The let downs, the broken promises, the lack of acknowledgement that there are performance issues.
Either they’ve been told to keep quiet, or they don’t care, but it’s hard to know when they simply don’t communicate.

Turelus

Zathras wrote: »

Turelus wrote: »

I think the reason she gave as to why they didn't was the maintenance and potential drama it could cause.
It would take a lot to maintain and it would become this horrible thing where people would complain every individual bug was not tracked and updated, also what happens when a bug is considered low priority and not fixed for months yet remains on the list, it would just give people more ammunition to be snarky about.

To paraphrase: "Why try?"

Other companies have done it successfully. Some still do. It's not like the wheel is being re-invented here for community management. If that is the mindset, then they are looking at the issue incorrectly, and have a really sour view regarding their customers.

Can't say I know their workings or reasons fully, that's just what I remember the conversation going like. As said it was two years ago though so who knows what my brain has warped and changed.

I can kind of see why it's not a good idea with their current resources though. It would just be another thing they couldn't keep up with and become another failed project.

TBH the solution to so much of this is to nisy hire more staff to do the community stuff. At least that's my arm chair CEO opinion.

Jaraal

Turelus wrote: »

Zathras wrote: »

Turelus wrote: »

I think the reason she gave as to why they didn't was the maintenance and potential drama it could cause.
It would take a lot to maintain and it would become this horrible thing where people would complain every individual bug was not tracked and updated, also what happens when a bug is considered low priority and not fixed for months yet remains on the list, it would just give people more ammunition to be snarky about.

To paraphrase: "Why try?"

Other companies have done it successfully. Some still do. It's not like the wheel is being re-invented here for community management. If that is the mindset, then they are looking at the issue incorrectly, and have a really sour view regarding their customers.

Can't say I know their workings or reasons fully, that's just what I remember the conversation going like. As said it was two years ago though so who knows what my brain has warped and changed.

I can kind of see why it's not a good idea with their current resources though. It would just be another thing they couldn't keep up with and become another failed project.

TBH the solution to so much of this is to nisy hire more staff to do the community stuff. At least that's my arm chair CEO opinion.

They've had an ad for a community manager on their website for some time. My guess is that potential candidates take a quick look around the forums here and flee in terror!

Sandman929

Jaraal wrote: »

Turelus wrote: »

Zathras wrote: »

Turelus wrote: »

I think the reason she gave as to why they didn't was the maintenance and potential drama it could cause.
It would take a lot to maintain and it would become this horrible thing where people would complain every individual bug was not tracked and updated, also what happens when a bug is considered low priority and not fixed for months yet remains on the list, it would just give people more ammunition to be snarky about.

To paraphrase: "Why try?"

Other companies have done it successfully. Some still do. It's not like the wheel is being re-invented here for community management. If that is the mindset, then they are looking at the issue incorrectly, and have a really sour view regarding their customers.

Can't say I know their workings or reasons fully, that's just what I remember the conversation going like. As said it was two years ago though so who knows what my brain has warped and changed.

I can kind of see why it's not a good idea with their current resources though. It would just be another thing they couldn't keep up with and become another failed project.

TBH the solution to so much of this is to nisy hire more staff to do the community stuff. At least that's my arm chair CEO opinion.

They've had an ad for a community manager on their website for some time. My guess is that potential candidates take a quick look around the forums here and flee in terror!

They do it to themselves by disappearing for months at the time, and at the worst times where there are serious game issues that need to be addressed. Even worse, the pop their heads out of the ground to address the most trivial complaint about a chair someone got stuck in once and give reassurance that the issue will be addressed soon, or they hot fix the crown store and continue sidestepping the 15 page posts about disconnections and lag that has gotten worse since the update.
They've got developers double checking that chair to make sure they can repeat the problem and get a fix for a future update, but where's our developer investigative report stating that they've been able to repeat the constant disconnects and overall crap experience of Cyrodiil?

valeriiya

Sandman929 wrote: »

Jaraal wrote: »

Turelus wrote: »

Zathras wrote: »

Turelus wrote: »

I think the reason she gave as to why they didn't was the maintenance and potential drama it could cause.
It would take a lot to maintain and it would become this horrible thing where people would complain every individual bug was not tracked and updated, also what happens when a bug is considered low priority and not fixed for months yet remains on the list, it would just give people more ammunition to be snarky about.

To paraphrase: "Why try?"

Other companies have done it successfully. Some still do. It's not like the wheel is being re-invented here for community management. If that is the mindset, then they are looking at the issue incorrectly, and have a really sour view regarding their customers.

Can't say I know their workings or reasons fully, that's just what I remember the conversation going like. As said it was two years ago though so who knows what my brain has warped and changed.

I can kind of see why it's not a good idea with their current resources though. It would just be another thing they couldn't keep up with and become another failed project.

TBH the solution to so much of this is to nisy hire more staff to do the community stuff. At least that's my arm chair CEO opinion.

They've had an ad for a community manager on their website for some time. My guess is that potential candidates take a quick look around the forums here and flee in terror!

They do it to themselves by disappearing for months at the time, and at the worst times where there are serious game issues that need to be addressed. Even worse, the pop their heads out of the ground to address the most trivial complaint about a chair someone got stuck in once and give reassurance that the issue will be addressed soon, or they hot fix the crown store and continue sidestepping the 15 page posts about disconnections and lag that has gotten worse since the update.
They've got developers double checking that chair to make sure they can repeat the problem and get a fix for a future update, but where's our developer investigative report stating that they've been able to repeat the constant disconnects and overall crap experience of Cyrodiil?

Don't speak ill of that chair in Shimmerene, it's very important to me that I can put my orc butt in every single chair in Tamriel!! *Eyeroll*