The_Brosteen wrote: »

ZOS_JessicaFolsom wrote: »

itzTJ wrote: »

https://www.youtube.com/watch?v=qQDm5rGhqaI&t=431s

I really think you guys should reconsider perma bans for 1st time offenders. I mean put yourself in these peoples position, you are doing a trial and stumble on a way to just kill the bosses without dying.. YES this is wrong, YES this is stupid, but malicious? I dont think so..

These guys made a stupid decision, yes i get that. But for you to ban a 1st time offender for an IN GAME EXPLOIT, not even cheat engine or an outside program, is just terrible. I mean they stumbled onto it in game. Obviously they should have reported it and not done the trial but they didnt, yes it was wrong, but a perma ban is so harsh! I Know you guys want to make a statement because of the community mob that is upset, but you should take your stand against outside program hacks and cheats!! Not 1st time offenders using an exploit they stumbled onto a COUPLE days after the update..

Idk, i linked the video above from fengrush because this is a similar situation.. @ZOS_JessicaFolsom you guys, in the past, have unbanned people for using outside cheats on PC.. But yet you say you will NOT look at an appeal for these guys on console? Why? Idk i just think if you guys try to put yourself in these peoples situation you will see that they were NOT malicious like people who have used cheats and been unbanned... Yes they were stupid, but not malicious. You guys are to quick to throw around perma bans because people are upset.. You could give them a 1 month ban and strip their stuff from the trial... You could make it so they could never get the skin or weapons again.. Hell, you could perma ban the character they were on, with all there trial gear, and give them a 1 month account ban.. These are things that you could do instead of PERMA BANNING 1st time offenders.. People spend thousands of hours and dollars on this game i just think the least you can do is give them 1 strike and their out..

People should watch that video, its a very similar situation.. Idk, i guess i just feel bad for these people because everyone makes stupid mistakes.. These guys didnt get an outside program to cheat at the game, they found a glitch and made a stupid call to not report it but a perma ban is to harsh, with no appeal, especially considering the past.. Also, this is scary to me because there have been exploits in the past, like keep jumping, that were very vague if it was an exploit.. The fact that they perma ban for exploits means that anyone could get caught up in an "exploit" one day and be perma banned..

We hear you, @itzTJ, and we didn't make this decision lightly. This particular exploit and the repercussions were particularly severe (unlocking an extremely difficult-to-get achievement and reward.) We also recognize that we have gone too easy on cheaters/exploiters in the past. (But not bots - bots get nuked on the first offense.) We're taking a stance to crack down harder, especially when the exploit is as deliberate and severe as this one was.

@ZOS_JessicaFolsom

You say you crack down on bots but over the past two weeks I have reported the same group of players botting in deeshan about 7 times. Nothing. It is not hard to look into these reports, you can simply travel to these players and watch them for a few minutes. Or you can look at their logs and see that their actions resemble botting behavior.

If you aren't serious about these things you might as well overturn these perma bans, it's not fair to those players if zos is not going to follow through with what is said in all instances.

I fear that those perma bans were really just a move for some positive perception points because this was during the height of the loading screen issues. If nothing is continually done about these bots then that theory starts to make more and more sense.

BadSerpico wrote: »

It’s part of the selective outrage. Just look at the dragon bones imperial city exploit bans. Most are getting temp bans fir first infraction. It shows there is no actual system or criteria. So it’s best not to play on release week less you risk getting banned

VaranisArano wrote: »

Stinkyremy wrote: »

lynog85 wrote: »

Perma bans way too harsh imo. Zos are releasing unfinished content with these exploits only being possible because of THEM. I hope all accounts who done this get it overturned.

I actually agree with this
Release content, charge players for said content despite originally saying there was never gonna be a paywall. Release said content without fully testing it, releasing a bugged content, players play the content they paid for...gets their entire accounts banned because of half assed bug testing.
It's like bethesda devs are working at ZOS.

A long ban, even 6 months to a year would have been fine, a way to dissuade people from doing such exploits. Taking away their achievements, and maybe even permanently locking out their ability to get the achievemnets would be adequate, but destroying peoples years of work, money spent and time invested just because ZOS are incompetent at bug testing is unfair.
It's not like they created bugs or hacks to break the work ZOS did on creating the content.

For example, if I found a node that instantly respawned, I would have to be an idiot to not sit their farming it forever rather than running around everywhere farming. is that my thought ZOS made a mistake that I am taking advantage of to lessen the trivial grind....

I mean, its not like these people decided they were going to "fight" ZOS' newest trial by standing in a certain place and hitting the boss with certain skills so that the boss didn't fight back, it just ...happened, I guess. Multiple times, offered runs like that in zone chat, you know, business as usual.

/sarcasm

(The TOS and Code of Conduct you agree to when you play the game are pretty clear that you agreed to not take advantage of any mistakes, bugs, or glitches that you find in the game. Instead, you are required to report them and stop using them. But if you value your word so little that you would take advantage of ZOS' mistakes, whether a trial glitch or a respawning node, well, you deserve the consequences of breaking the TOS and COC you agreed to.)

DPShiro wrote: »

ZOS_JessicaFolsom wrote: »

Recently, a small number of players discovered a way to kill Saint Olms + 2 (Hard mode in Veteran Asylum Sanctorium) from safely outside his room where he could not attack them. This is not only unintended and an exploit, but it cheapens the time and work put in by players who have legitimately beat this fight and earn a very difficult achievement and reward. As a result, we have permanently banned all players – 34 accounts in all – who used the exploit to complete the kill and earn the special achievement and skin in this way. We will not be considering overturns for these account bans. They are permanent and final.

We are working on a fix for this exploit, but we will not be able to deploy it until Monday at the earliest. We will be watching things closely over the weekend. After we deploy the fix on Monday, we will do another audit of kills for this fight. Be warned: we will permanently ban any additional players who use the exploit over the weekend.

I sincerely hope that this new approach and enforcement still applies.

The_Brosteen wrote: »

BadSerpico wrote: »

It going to post GT obviously but like too know what actions are being taken to cast the net on the next group of exploiters @ZOS_JessicaFolsom

Probably nothing unless summerset has a botched release like clockwork city did. That bad press was the main reason behind the perma bans that happened with the first round of of VAS exploits.

The only consistency is the inconsistency with these things. Prove me wrong.

ZOS_JessicaFolsom wrote: »

Recently, a small number of players discovered a way to kill Saint Olms + 2 (Hard mode in Veteran Asylum Sanctorium) from safely outside his room where he could not attack them. This is not only unintended and an exploit, but it cheapens the time and work put in by players who have legitimately beat this fight and earn a very difficult achievement and reward.

ZOS_JessicaFolsom wrote: »

As a result, we have permanently banned all players – 34 accounts in all – who used the exploit to complete the kill and earn the special achievement and skin in this way. We will not be considering overturns for these account bans. They are permanent and final.

ZOS_JessicaFolsom wrote: »

We are working on a fix for this exploit, but we will not be able to deploy it until Monday at the earliest. We will be watching things closely over the weekend. After we deploy the fix on Monday, we will do another audit of kills for this fight. Be warned: we will permanently ban any additional players who use the exploit over the weekend.

ZOS_GinaBruno wrote: »

We've been keeping a close eye on the chatter surrounding the Veteran Asylum Sanctorium exploit. We did have a fix go out for this in today's PC patch, and it will be fixed in the Update 18 patch for console in a couple weeks. Unfortunately due to the type of fix this is, the scheduling we have for certification, plus a number of other factors, this cannot be hotfixed. In the meantime, we are generating logs of everyone who may be taking advantage of this exploit, and we do plan to action those accounts accordingly.

Remember, if you come across what appears to be an exploit, please stop doing what you're doing and reach out to a staff member with details.

DoctorESO wrote: »

ed7878 wrote: »

I think there are tons of other ways to look at this. My two cents. No need for a reply.

When you write a message to ZOS, there's no need to put "no need for a reply." They know that and follow that!