thejadefalcon wrote: »ZOS_GinaBruno wrote: »Thanks for your patience, guys. We're working on a solution In the meantime, please create and submit a ticket to Support so you can get yourself in their queue.
The solution is simple. Don't make these things for one character only. Give *all* characters the items and you would NEVER have that these problems. This was brought to your attention countless times over the beta period.
In the same boat, though thankfully the only issue for me at the moment is the CE maps for Coldharbour. Not sure why the vanity pets and the CE maps are one character only - I can sort of understand the Ring of Mara (which is the only email that states one use only btw).
Submitted in game and on the site, hope to see it resolved shortly.
Datamadness wrote: »In the same boat, though thankfully the only issue for me at the moment is the CE maps for Coldharbour. Not sure why the vanity pets and the CE maps are one character only - I can sort of understand the Ring of Mara (which is the only email that states one use only btw).
Submitted in game and on the site, hope to see it resolved shortly.
I have been waiting five hours for mine. Submitted a CSR call back request 3 1/4 hours ago for something else, but no contact. Not impressed.
Walter_WhiteBoi wrote: »Odd the mail I got with my items CLEARLY STATES "DO NOT DELETE THE HERO THESE ITEMS ARE ON OR THEY WILL BE GONE" maybe you didn't read it through but you really should you spent that much money on it and didn't take a few seconds to clearly read through the terms.
Hell it even tell you to put them into the bank to share them how could you miss that whole instruction in the mail with the items?
Datamadness wrote: »Walter_WhiteBoi wrote: »Odd the mail I got with my items CLEARLY STATES "DO NOT DELETE THE HERO THESE ITEMS ARE ON OR THEY WILL BE GONE" maybe you didn't read it through but you really should you spent that much money on it and didn't take a few seconds to clearly read through the terms.
Hell it even tell you to put them into the bank to share them how could you miss that whole instruction in the mail with the items?
See the post from Luxx:
"You're right, you can't. Except mine didn't say that.
i57.tinypic.com/sdib9k.jpg"
MornaBaine wrote: »Datamadness wrote: »In the same boat, though thankfully the only issue for me at the moment is the CE maps for Coldharbour. Not sure why the vanity pets and the CE maps are one character only - I can sort of understand the Ring of Mara (which is the only email that states one use only btw).
Submitted in game and on the site, hope to see it resolved shortly.
I have been waiting five hours for mine. Submitted a CSR call back request 3 1/4 hours ago for something else, but no contact. Not impressed.
This does not bode well. My husband is waiting as well.
Datamadness wrote: »Okay, finally got a hold of a live CSR. Fixes are not being done "soon" as I was told this morning. A manual fix is not being done since there are thousands of people asking for their items back. Instead a system fix is being worked on. So, not hours, but days or more. Guess best not to wait to start a PC.