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Community Vision and Increased Moderation

ZOS_GinaBruno
ZOS_GinaBruno
Community Manager
Hello everyone,

One of the goals of the official ESO forums is to provide a safe, welcoming place for our players and developers to read and talk about the game. We want to foster healthy and constructive discussions, debates and feedback, and with The Elder Scrolls Online: Tamriel Unlimited quickly approaching, welcome new and returning players.

Effective immediately, we will be enforcing stricter moderation of the existing rules on our forums, and will be much less tolerant of any type of behavior that hurts everyone’s experience. We will not tolerate trolling, demands, abusive or insulting language toward our community members, developers, company, or ESO itself. Once you receive a warning for any moderation action, you will be suspended for 72 hours on your next offense. Any violation after your suspension will result in a permanent ban from our forums (note that this will not affect your in-game status).

We’d love for everyone to take another look at How to be an ESO Community Hero to really embrace the type of behavior we’d like to see. We also want to encourage you to continue using the Report button for any posts or threads that may require a moderator’s attention. We recognize this may require some adjustments in the way you communicate and interact with each other, but with your help, it will make for a healthier and more constructive community. If there’s any doubt about what you’re about to post, please double check the rules.

Thanks for your continued support and understanding!
Gina Bruno
Community Manager - The Elder Scrolls Online
Dev Tracker | Service Alerts | Facebook | Twitter
Staff Post
  • yodased
    yodased
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    Spamming: Please do not post spam on the official The Elder Scrolls Online forums. Below are a few examples of what we define as spamming:

    Posting the same message more than once
    Posting messages that are nonsensical or have no real content
    Posting messages or images large enough to disrupt the normal flow of conversation
    Reposting material that has been removed by a member of the ESO Team
    Also, please refrain from posting the same topic in multiple areas of the forum, or cross-posting in an attempt to gain further views or replies. This is considered spamming, and the duplicate threads will be removed.

    Just to put this out there. Is posting an image say a cat meme or some such within the confines of a thread considered spamming? At what point are we not adding anything to the discussion?

    I am 100% seriously asking because there may be quite a few people getting the ban hammer for spamming if they are not told ahead of time.

    Tl;dr really weigh the fun you have in game vs the business practices you are supporting.
  • BillyMailman
    BillyMailman
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    We also want to encourage you to continue using the Report button for any posts or threads that may require a moderator’s attention.

    In that case, I'd like to re-raise a point I brought up months ago. Can we please get some sort of feedback after reporting things? I tried helping out by reporting things early on, but there's absolutely no way to know if I was reporting the sort of things that needed removal or not. It's more than a little bit discouraging, not having any idea whether or not you're helping.
  • ashlee17
    ashlee17
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    Wow - I'm kind of happy about this news :) looking forward to more developer responses :) and more encouragement for people to leave constructive thread feedback!

    Pretty please have them read this one -
    http://forums.elderscrollsonline.com/discussion/145742/help-we-need-more-guild-management-tools#latest

    Fingers crossed for a dev response- but I will continue to give zos as much helpful feedback as I can and rally others to do the same!
    Administrator of More Than Fair Guild- North American Server- Come and Join us for a fun and friendly experience - 480+ members and great trader location- all factions welcome - mail me @ashlee17 in game for an invite.
    Join the crusade for better guild management tools!
    http://forums.elderscrollsonline.com/discussion/145742/help-we-need-more-guild-management-tools/p1
    Please comment and support this cause!
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    We also want to encourage you to continue using the Report button for any posts or threads that may require a moderator’s attention.

    In that case, I'd like to re-raise a point I brought up months ago. Can we please get some sort of feedback after reporting things? I tried helping out by reporting things early on, but there's absolutely no way to know if I was reporting the sort of things that needed removal or not. It's more than a little bit discouraging, not having any idea whether or not you're helping.
    Definitely understand where you're coming from, but keep in mind we never discuss any action taken against another player's account. We can assure you that every reported post is reviewed entirely within the context, and acted on appropriately.
    Gina Bruno
    Community Manager - The Elder Scrolls Online
    Dev Tracker | Service Alerts | Facebook | Twitter
    Staff Post
  • UrQuan
    UrQuan
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    Since I am sure some may be caught by surprise by tighter than "usual" moderation, May I suggest a clear reference to the part of the rules that were broken? This is especially important where enforcement has been more forgiving in the past.
    @lordrichter has an excellent point. Any time the way moderation is performed changes, it is very important to make it clear to people exactly why moderation is being performed. This is the only way to avoid making it look arbitrary, which (naturally) leads to resentment.

    I'd suggest when a post is moderated a private message be sent to the poster with details on the rule broken, and why the post was considered a violation of that rule. At the same time, the moderated post should be left in the thread rather than vanishing (with edits, naturally, up to and including removing the entirety of the text), with a message stating what rule the post broke. That way, not only does the person who posted it know exactly what he/she did wrong, but others are aware of what sorts of offenses are resulting in moderation. You also avoid vanishing post syndrome by doing this. I've seen a couple of forums implode due to community irritation over vanishing post syndrome. Granted, they were smaller forums that weren't the official forum of any company, but still I think it's important to have that kind of transparency.
    LonePirate wrote: »
    We definitely need a subscribers only forum where we can voice concerns that apparently will result in bans if submitted on the free for all forums where we all have to march in lock step with smiling faces.
    The announcement above certainly doesn't say anything about "voicing concerns" resulting in bans. Mind you, if those "concerns" are voiced as demands, or using "abusive or insulting language toward our community members, developers, company, or ESO itself" that's another story. It sounds like with this increased moderation they are essentially forcing people to act like adults, and voice any concerns in a reasonable manner, instead of in the manner of petulant children which is so often seen on these forums. And for the record, that is not directed at you @LonePirate - I don't recall seeing you acting childish on the forums. It might have happened, but if so I don't remember seeing it :) .
    Caius Drusus Imperial DK (DC)
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    Vigbjorn the Wanderer Nord Warden (EP)
    Hrokki Winterborn Breton Warden (DC)
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    Someone stole my sweetroll
  • BillyMailman
    BillyMailman
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    Definitely understand where you're coming from, but keep in mind we never discuss any action taken against another player's account. We can assure you that every reported post is reviewed entirely within the context, and acted on appropriately.

    Then don't tell me what happened to that person's account. I couldn't care less about that account. Tell me what happened to that post, if you're willing (a post vanishing, after all, isn't exactly hidden information). If not, at least just give me a simple "Yes, that flag was helpful." vs. "No, that flag wasn't helpful.". Something to encourage those members of the community who really do want to help out, who really do want the forums to be something better than they have.
  • Iago
    Iago
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    Kragorn wrote: »
    [
    For example, just saying "this game sucks"
    So are you seriously saying that if I post that in future that's a banable offense?

    Most likely
    That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.

    -Thomas Pain

  • jamesharv2005ub17_ESO
    jamesharv2005ub17_ESO
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    What good does it do to say a game "sucks". I believe they would prefer to know why you dont like it and what can be done to fix it.
  • Aimora
    Aimora
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    I think this is great thank you for implementing this.
    Aimora Gilidhren - 50 Hybrid Sorcerer
    Aimae Gilihdril - 50Templar Healer
    Aimsae Astasia - 50 Templar Tank
    Aimellie Halfpenny - 50 Nightblade spinning DPS
    Sofae Ethelbur - 50 Dragonknight Tank
    Sha'Mash 50 - Nightblade - Former Empress
    Saelenor Wilihfren 50 - Templar No. 3
    Seliene Harbingerin 50 - DK in training
    Aims For Equanimity 10 - Magicka DK


    Circle of the Phoenix - Guild Mistress
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    Auridon Trading Company - Joint GM


    Looking for a friendly, progress focused guild check us out at thecircleofthephoenix.gamerlaunch.com/


    Check me out at Anook anook.com/aimora
  • Arki
    Arki
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    Kragorn wrote: »
    For example, just saying "this game sucks"
    So are you seriously saying that if I post that in future that's a banable offense?

    [edit]

    Also, please define insulting .. suggesting a developer is totally out of touch with players, does that count?

    I would guess only writing that one sentence would be borderline offensive, as it is in no way constructive and it's namedropping someone as incompetent.

    Suggesting that something a developer said regarding some spesific skill or whatnow seem totally out of touch with players, because this and that reason should be no problem imo.

    Think soccer: You have to tackle the ball not the man to avoid penalties :smile:
  • Darlgon
    Darlgon
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    Just a reminder.. this policy is most likely being clarified BEFORE the B2P players return, so it is clearly in place when they get back or start.
    Power level to CP160 in a week:
    Where is the end game? You just played it.
    Why don't I have 300+ skill points? Because you skipped content along the way.
    Where is new content? Sigh.
  • nimander99
    nimander99
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    Just the other day I prayed at my Houses Waiting Door... Now I see my prayers to the Ancestors are sometimes answered.
    I AM UPDATING MY PRIVACY POLICY

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    ∽∽∽ 2 years of Elder Scrolls Online ∼∼∼
    "Give us money" = Box sales & monthly sub fees,
    "moar!" = £10 palomino horse,
    "MOAR!" = Switch to B2P, launch cash shop,
    "MOAR!!" = Charge for DLC that subs had already paid for,
    "MOAR!!!" = Experience scrolls and riding lessons,
    "MOARR!!!" = Vampire/werewolf bites,
    "MOAARRR!!!" = CS exclusive motifs,
    "MOOAARRR!!!" = Crown crates,
    "MOOOAAARRR!!!" = 'Chapter's' bought separately from ESO+,
    "MOOOOAAAARRRR!!!!" = ???

    Male, Dunmer, VR16, Templar, Aldmeri Dominion, Master Crafter & all Traits, CP450
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