Bank Account Being Charged?

TheJadeFist

I finally got helped. And am now able to play my 30 days.

This should never have happened.

This has soured my taste for you company.

It took 4 days and like 5 different service reps before one actually came through for me, but only after I was a tad rude which I don't like doing.

I played a bit today but my flow was broken up, i'm way under leveled, maybe and hopefully I'll be enjoying the game enough later in the month enough to look past this frankly dishonest practice.

FrostKittyPaw

https://help.elderscrollsonline.com/app/answers/detail/a_id/462/kw/subscription
" WHAT IS THE DIFFERENCE BETWEEN THE RETAIL VERSIONS OF THE STANDARD EDITION AND THE IMPERIAL EDITION OF THE ELDER SCROLLS ONLINE?
Updated 04/03/2014 10:32 PM Published 01/28/2014 10:07 AM
Players who purchase the physical Standard Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription.
Players who purchase the physical Imperial Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription, as well as an exclusive collection of in-game rewards and premium physical items.
Please click here for full details on all bonuses for each version of the game."

http://www.zenimax.com/legal_terms_us
"... FEES ARE PAYABLE IN ADVANCE AND, EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, ARE NOT REFUNDABLE IN WHOLE OR IN PART.ZeniMax reserves the right to change the fees or billing methods at any time upon notice to You through Your Account. If You pay a periodic (e.g., monthly) subscription for a Service, ZeniMax will provide You with at least thirty (30) days advance notice of any such changes. Your continued use of the Service thirty (30) days or more after ZeniMax provides such notice of the changes means that You accept such changes. If any change is unacceptable to You, You may cancel Your subscription at any time, but ZeniMax will not refund any fees or prorate fees for any subscription. Depending on the country where You reside, including if You live in the EEA, Norway, Switzerland or Australia, the law may require different provisions to apply which will be specified when You subscribe and/or in the specific notice provided to You. ..."

http://www.zenimax.com/legal_terms_us
"... If You have subscribed for an automatic subscription renewal, You agree that Bethesda may continue charging You on an automatic recurring basis for Your current subscription preferences unless You cancel Your subscription at least thirty (30) days prior to the expiration of the subscription. ..."

http://www.law.cornell.edu/uscode/text/15/52
15 U.S. Code § 52 - Dissemination of false advertisements
"(a) Unlawfulness
It shall be unlawful for any person, partnership, or corporation to disseminate, or cause to be disseminated, any false advertisement—
(1) By United States mails, or in or having an effect upon commerce, by any means, for the purpose of inducing, or which is likely to induce, directly or indirectly the purchase of food, drugs, devices, services, or cosmetics; or
(2) By any means, for the purpose of inducing, or which is likely to induce, directly or indirectly, the purchase in or having an effect upon commerce, of food, drugs, devices, services, or cosmetics. ..."

http://www.law.cornell.edu/uscode/text/15/54
15 U.S. Code § 54 - False advertisements; penalties
"(a) Imposition of penalties
Any person, partnership, or corporation who violates any provision of section 52 (a) of this title shall, if the use of the commodity advertised may be injurious to health because of results from such use under the conditions prescribed in the advertisement thereof, or under such conditions as are customary or usual, or if such violation is with intent to defraud or mislead, be guilty of a misdemeanor, and upon conviction shall be punished by a fine of not more than $5,000 or by imprisonment for not more than six months, or by both such fine and imprisonment; except that if the conviction is for a violation committed after a first conviction of such person, partnership, or corporation, for any violation of such section, punishment shall be by a fine of not more than $10,000 or by imprisonment for not more than one year, or by both such fine and imprisonment: Provided, That for the purposes of this section meats and meat food products duly inspected, marked, and labeled in accordance with rules and regulations issued under the Meat Inspection Act [21 U.S.C. 601 et seq.] shall be conclusively presumed not injurious to health at the time the same leave official “establishments.” ..."

http://answers.usa.gov/system/templates/selfservice/USAGov/#!portal/1012/article/3439/Complaints-False-Advertising
"FAQ #3439 | Last Reviewed: 2/10/2014
Complaints: False Advertising
If you have a complaint about deceptive advertising, you should contact the company responsible first to try to resolve the problem. If you are unable to resolve the problem directly with the company, there are several local, state, and federal agencies that can help you with resolving a dispute:

The Better Business Bureau (BBB) handles disputes involving companies marketing and advertising practices. If it does become necessary to file a complaint regarding deceptive advertising, the local BBB where the company in question is located handles these types of complaints.
Contact your state or local consumer protection office.
At the federal level, contact the Federal Trade Commission (FTC). While the FTC does not intervene in individual cases, your input may help the FTC identify a pattern of law violations that could facilitate law enforcement action. Visit the advertising section of the FTC's website for more information.
Need More Information? Try These Additional Resources:

Better Business Bureau (BBB)
Complaints: Businesses and Nonprofits
The short link for this FAQ is http://1.usa.gov/1i79VwL"

AntiParadox

TheJadeFist wrote: »

I finally got helped. And am now able to play my 30 days.

This should never have happened.

This has soured my taste for you company.

It took 4 days and like 5 different service reps before one actually came through for me, but only after I was a tad rude which I don't like doing.

I played a bit today but my flow was broken up, i'm way under leveled, maybe and hopefully I'll be enjoying the game enough later in the month enough to look past this frankly dishonest practice.

Glad to hear that you were able to get results. Thank you for keeping us posted! Hopefully you experience smooth sailing from here on out.

And hey, one more person's problem down, only a thousand more to go! They'll get to the rest of us eventually, right...? *crickets*

jackal104

Well day 5 and finaly got my money back in my account 5 days to validate an account shocking

Flametyn

gazumpipes wrote: »

Finally someone from support contacted me and assisted me with applying my game-code and explorer's pack that I purchased from GmG... it has even said that I have redeemed my 30 days inclusive. But I am back to square one. I cannot log into the game as I do not have a subscription.

As stated via the screenshot this is not a mistake, it is a feature and requires you to add a subscription. However I am still unable to load a subscription and still get the transaction not authorized using visa, mastercard and paypal. So my 30 days inclusive is going to just tick off and I cannot access the game unfortunately.

as i said in some previous post you should ask for a compensatory 1 day code in order to set your account to the status Active- non recurring, i purchesed the game on gmg too... and it worked.

xundeadly

TheJadeFist wrote: »

I finally got helped. And am now able to play my 30 days.

This should never have happened.

This has soured my taste for you company.

It took 4 days and like 5 different service reps before one actually came through for me, but only after I was a tad rude which I don't like doing.

I played a bit today but my flow was broken up, i'm way under leveled, maybe and hopefully I'll be enjoying the game enough later in the month enough to look past this frankly dishonest practice.

heeey if youd like when I manage to get mine working...if it ever does I can help you level up or run some things my IGN is Kronous if you want~

gazumpipes

Flametyn wrote: »

gazumpipes wrote: »

Finally someone from support contacted me and assisted me with applying my game-code and explorer's pack that I purchased from GmG... it has even said that I have redeemed my 30 days inclusive. But I am back to square one. I cannot log into the game as I do not have a subscription.

As stated via the screenshot this is not a mistake, it is a feature and requires you to add a subscription. However I am still unable to load a subscription and still get the transaction not authorized using visa, mastercard and paypal. So my 30 days inclusive is going to just tick off and I cannot access the game unfortunately.

as i said in some previous post you should ask for a compensatory 1 day code in order to set your account to the status Active- non recurring, i purchesed the game on gmg too... and it worked.

Completely correct. I replied to my ticket again asking more assistance as I still wont be able to play and they redeemed a 1 day compensatory code and sorted it all out. I can finally start playing again! Going to be a long nights this coming weekend.

Bunk

FrostKittyPaw wrote: »

tldr

it's so cute when people who know next to nothing about law try and act like litigious armchair lawyers :^)

TtT

TtT wrote: »

After waiting about 6 hours, I got contacted by phone but unfortunately there was a connection issue. I had explained in the comment box that I don't have a credit card and thus don't plan to choose a recurring subscription, but iDeal instead.

After the failed phone call I got an email with apologies for the bad connection and with a game time code. A quote from the email:

"I definitely understand the concern regarding the subscription and would like to offer a temporary resolution. Below is a one day game time code. This will place a subscription on your account and allow you to use the 30 days game play included with your game."

So I'm not sure if I will be able to play only one day now, or 30 days... I will come back here once I know more, but I hope for the best!

After two and a half days I still have access, so I suppose the one day game time code really gave me access to all my 30 days!

jaschacasadiob16_ESO wrote: »

TtT wrote: »

"I definitely understand the concern regarding the subscription and would like to offer a temporary resolution. Below is a one day game time code. This will place a subscription on your account and allow you to use the 30 days game play included with your game."

Big question: couldn't the simply do the same for the whole world who already paid 30 days?

That's the million dollar question indeed (literally)...

zeitz1973

i have been haveing a issue with a pending charge on my bank account for the 180 day plan as of Sunday April 6th i am not allowed to sign into the game because i dont have a subscription plan. there has been a hold on my bank account (which i made sure has pleantly of funds in it) i have been reaching out to the customer service emails and after a week they tell me i need to call my bank to make sue they ok this charge. but its the same account i used to purchase the game through the offical THe Elder Scrolls online website. Now i have to change my account number because i dont want thegame to start chargeing me now that i am deleteing the game. and i still havent been able to access the game i lost almost one week of my free game play and they are makeing it all my fault. I also filed a complaint with econsumer.gov

kage71

Bunk wrote: »

FrostKittyPaw wrote: »

tldr

it's so cute when people who know next to nothing about law try and act like litigious armchair lawyers :^)

Nope but I find it really sad for someone who has little else to say beside trying to belittle someone else who is giving information for the rest. And really though since we both know you don't know the person you are talking about, just how do you know what profession the above person actually does in real life? Hmm ever thought that a lawyer would actually play MMOs? Reality check pal doctors, lawyers and even actors all play MMOs and that has been a fact for a very long time.

TheJadeFist

AntiParadox wrote: »

TheJadeFist wrote: »

I finally got helped. And am now able to play my 30 days.

This should never have happened.

This has soured my taste for you company.

It took 4 days and like 5 different service reps before one actually came through for me, but only after I was a tad rude which I don't like doing.

I played a bit today but my flow was broken up, i'm way under leveled, maybe and hopefully I'll be enjoying the game enough later in the month enough to look past this frankly dishonest practice.

Glad to hear that you were able to get results. Thank you for keeping us posted! Hopefully you experience smooth sailing from here on out.

And hey, one more person's problem down, only a thousand more to go! They'll get to the rest of us eventually, right...? *crickets*

I think I noticed that if you submit another ticket, it'll close out your previous ticket. I can't swear by that though.

So I don't know if i'd recommend spaming tickets, but at the same time you almost have to before you'll get a service rep that'll do something.

raglau

I'd like to say, I've not had a credit card authorisation charge, despite me using my Amex to buy the game and subscribe online with ZOS. My sub is displaying correctly with first payment due May 6th.

gazumpipes

TheJadeFist wrote: »

AntiParadox wrote: »

TheJadeFist wrote: »

I finally got helped. And am now able to play my 30 days.

This should never have happened.

This has soured my taste for you company.

It took 4 days and like 5 different service reps before one actually came through for me, but only after I was a tad rude which I don't like doing.

I played a bit today but my flow was broken up, i'm way under leveled, maybe and hopefully I'll be enjoying the game enough later in the month enough to look past this frankly dishonest practice.

Glad to hear that you were able to get results. Thank you for keeping us posted! Hopefully you experience smooth sailing from here on out.

And hey, one more person's problem down, only a thousand more to go! They'll get to the rest of us eventually, right...? *crickets*

I think I noticed that if you submit another ticket, it'll close out your previous ticket. I can't swear by that though.

So I don't know if i'd recommend spaming tickets, but at the same time you almost have to before you'll get a service rep that'll do something.

I logged about 4 tickets, the one they finally managed to fix my problem on was the first one i logged on friday the 4th. Then this morning I got a response to one I logged later and I had to explain it was sorted out. So maybe logging multiple tickets is not a good thing. Also I found if you immediately respond to a email as soon as you recieved it, you tend to immediately or within 5 to 10 minutes get another response. However if you dont look at your mail for a couple hours and only then send a response.. then expect another couple hours before they get back to you (in my case 48hours) for the next ticket.

Saessa

So what do people like me get in return for having a direct debit bounced (which will now cost me £15-20 in bank charges) because the funds that should have been there to cover it have been held in limbo for a over a week for what is basically a credit card verification. Because I opted for the 3 months rolling subscription, I have had £23.97 removed from my account, now on the 5th May, I would have accepted that money to be removed from my account when it was due, not on the 4th April.

raglau

Saessa wrote: »

So what do people like me get in return for having a direct debit bounced (which will now cost me £15-20 in bank charges) because the funds that should have been there to cover it have been held in limbo for a over a week for what is basically a credit card verification.

When you say credit card verification but then direct debit, what do you mean? Was this a fee against your bank account?

Saessa

It's a credit/debit card, so yes, a fee against my bank account.

raglau

Saessa wrote: »

It's a credit/debit card, so yes, a fee against my bank account.

Ah ok. I was thinking if they had direct debited you without your approval you could throw the book at them. A credit card you can obviously perform a chargeback but a debit card may not carry that protection. I personally never use mine for that very reason.

I would speak to the provider and explain the circumstance and see what protection may apply. Ultimately suppliers should not be taking money from a card or account without prior permission, I am really not clear on the credit hold matter as this has not happened to me with ESO and the times it has happened (hotels, car rental etc), I have agreed it with the supplier at the time. Either in their WWW terms and conditions (car rental) or face to face (hotels).

raglau

http://www.infoplease.com/ipa/A0002122.html

So it's perfectly legal, so long as the block is inline with the expected final amount. Which I assume it is for people here (I did not get a block).

elderscrollsb16_ESO109

TtT wrote: »

jaschacasadiob16_ESO wrote: »

Big question: couldn't the simply do the same for the whole world who already paid 30 days?

That's the million dollar question indeed (literally)...

Only my guess, but did you saw the forum posts complaining about bots ?

Removing the payment verification process would have huge consequence regarding gold farmer / seller / bot that would have life so easy to stole (no they don't pay them) and activate 100 times more account, poisoning us much more.

This is not solution.
(That doesn't mean there's no problem with this process, but it exists for some good reasons).

vangelis866eb17_ESO

That could have been solved easily if they had a proper plan before launch

Valwardon

elderscrollsb16_ESO109 wrote: »

TtT wrote: »

jaschacasadiob16_ESO wrote: »

Big question: couldn't the simply do the same for the whole world who already paid 30 days?

That's the million dollar question indeed (literally)...

Only my guess, but did you saw the forum posts complaining about bots ?

Removing the payment verification process would have huge consequence regarding gold farmer / seller / bot that would have life so easy to stole (no they don't pay them) and activate 100 times more account, poisoning us much more.

This is not solution.
(That doesn't mean there's no problem with this process, but it exists for some good reasons).

Right okay yeah. Ask how well having a sub based system worked for WoW or UO in dealing with bots. Most "gold farmers" Actually do a process called carding. Carding will bypass there "fund holding" Your excuse for ESO is a very poor one.

You know in dealing with "gold farmers" Just yesterday I was booted off the server while fighting a solo quest boss. With a temp ban.. why?? For spamming chat?? Really I have said maybe two words in chat and that was THANK YOU to someone who helped me in a public dungeon. That was during EARLY ACCESS. At no point in time while fighting that solo quest boss did I say anything at all. I can not complain the ban was only for less then a minute. Yet this shows there system is seriously flawed.

Roibeard

elderscrollsb16_ESO109 wrote: »

Removing the payment verification process would have huge consequence regarding gold farmer / seller / bot that would have life so easy to stole (no they don't pay them) and activate 100 times more account, poisoning us much more.

I doubt that a credit card authorization will stop them better than actually having to pay 60 dollars for a new game key whenever their accounts get banned...

elderscrollsb16_ESO109

Roibeard wrote: »

elderscrollsb16_ESO109 wrote: »

Removing the payment verification process would have huge consequence regarding gold farmer / seller / bot that would have life so easy to stole (no they don't pay them) and activate 100 times more account, poisoning us much more.

I doubt that a credit card authorization will stop them better than actually having to pay 60 dollars for a new game key whenever their accounts get banned...

That is assuming they pay the 60 $ for the game which is a false assumption. ( mainly they stole game accounts).

elderscrollsb16_ESO109

Valwardon wrote: »

You know in dealing with "gold farmers" Just yesterday I was booted off the server while fighting a solo quest boss. With a temp ban.. why?? For spamming chat?? Really I have said maybe two words in chat and that was THANK YOU to someone who helped me in a public dungeon. That was during EARLY ACCESS. At no point in time while fighting that solo quest boss did I say anything at all. I can not complain the ban was only for less then a minute. Yet this shows there system is seriously flawed.

I agree the system is somewhat flawed. I'm quite certain it will be improved and our feedback will contribute to.
But it exists for some good, legitimate reasons to protect us from harassment, from gold sellers etc.

This task cannot be handled manually. They need automatic systems to perform it, and it cannot be perfect. It catchs innocent player and cause them trouble. Yes.
But without those systems, there would be much more player complaints.
it's a delicate thing to equilibrate and yes it needs improvement.
The game isn't a week old yet !
Give them some time.

silvestru_liviueb17_ESO

so did they not got enough time until now? no1 forced to came out with the launch now. could have been more betas, more tests...is not the players who forced out the game.

Roibeard

elderscrollsb16_ESO109 wrote: »

That is assuming they pay the 60 $ for the game which is a false assumption. ( mainly they stole game accounts).

Well, in that case the account will already have an active subscription. They won't be paying someone else's subscription. That would kinda forfeit the purpose of stealing, wouldn't it?

TtT

elderscrollsb16_ESO109 wrote: »

TtT wrote: »

jaschacasadiob16_ESO wrote: »

Big question: couldn't the simply do the same for the whole world who already paid 30 days?

That's the million dollar question indeed (literally)...

Only my guess, but did you saw the forum posts complaining about bots ?

Removing the payment verification process would have huge consequence regarding gold farmer / seller / bot that would have life so easy to stole (no they don't pay them) and activate 100 times more account, poisoning us much more.

This is not solution.
(That doesn't mean there's no problem with this process, but it exists for some good reasons).

They could have done it after the first 30 days, like I've said many times before. I'm not saying they shouldn't do it at all. And there is a difference between people with a credit card subscription and people using pre-paid methods.

Flametyn

TtT wrote: »

TtT wrote: »

After waiting about 6 hours, I got contacted by phone but unfortunately there was a connection issue. I had explained in the comment box that I don't have a credit card and thus don't plan to choose a recurring subscription, but iDeal instead.

After the failed phone call I got an email with apologies for the bad connection and with a game time code. A quote from the email:

"I definitely understand the concern regarding the subscription and would like to offer a temporary resolution. Below is a one day game time code. This will place a subscription on your account and allow you to use the 30 days game play included with your game."

So I'm not sure if I will be able to play only one day now, or 30 days... I will come back here once I know more, but I hope for the best!

After two and a half days I still have access, so I suppose the one day game time code really gave me access to all my 30 days!

jaschacasadiob16_ESO wrote: »

TtT wrote: »

"I definitely understand the concern regarding the subscription and would like to offer a temporary resolution. Below is a one day game time code. This will place a subscription on your account and allow you to use the 30 days game play included with your game."

Big question: couldn't the simply do the same for the whole world who already paid 30 days?

That's the million dollar question indeed (literally)...

He will have access to the 30 dayss too, few pages before i confirmed it.

mhenson40b14_ESO

30 hours ago I was charged a full 14.99 - other companies charge .99 to determine if your account is active - I don't have the use of my money - I really don't want corporate America accessing my account with rollover billing. We're told that time cards are available from select retailers (but not which ones) why can't I purchase game time directly from ESO? I can do that with WoW. If this is not resolved by today's close of business I will cancel my account and get a refund. So far this constitutes a breach of contract.