Bank Account Being Charged?

brodieradiob14_ESO

I set up a ticket days ago, and had one cookie cutter response, which I in turn responded to, informing them that I was willing to work with them to get my situation resolved, but was very upset. I was polite. No response after days. I have since replied to the cookie cutter response again, informing them that if they refuse to help me, legal action will be taken. Still no response.

biggies

Hi, is this some kind of sad joke ? I`v payd money for a product that i can`t use. Looks like some kind of scam...

mechsoldiersalvatorenub18_ESO

brodieradiob14_ESO wrote: »

I set up a ticket days ago, and had one cookie cutter response, which I in turn responded to, informing them that I was willing to work with them to get my situation resolved, but was very upset. I was polite. No response after days. I have since replied to the cookie cutter response again, informing them that if they refuse to help me, legal action will be taken. Still no response.

I had gotten a cookie cutter response as well.

Greetings!

Thank you for contacting The Elder Scrolls Online Team.

All players are required to set up and choose a subscription plan starting on Sunday, April 6th.
The 30 days of free game time are granted to all players who fill out their billing information and select a subscription plan.
For credit cards, debit cards, and PayPal, there is no charge made until after the included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. Players may see a temporary account authorization hold put on funds in their account while the verification completes. Usually, this authorization hold lasts a short period of time before being removed. The duration of this hold can vary from bank to bank.


They then proceeded to tell which payment methods have the immediate authorization check again. Gave no response to me even though my original e-mail I sent included the fact that my paypal account doesn't have the funds to go through an authorization check.

jaschacasadiob16_ESO

mechsoldiersalvatorenub18_ESO wrote: »

Thank you for contacting The Elder Scrolls Online Team.
All players are required to set up and choose a subscription plan starting on Sunday, April 6th.
The 30 days of free game time are granted to all players who fill out their billing information and select a subscription plan.

How strange, they told you that you need a subscription to play what you paid for but they did not tell you that simply by creating the subscription plan you will be charged for the next month, since you can´t cancel it without violating the ToS.

turjakeb_17ESO

Any chance of you actually cancelling the initial payment (reserved for later charge or whatever the official term is in english). I really hope it does not take a week to verify a credit card, and I would like to use my money myself. Using debit card its actually my cash thats reserved.

Calistrasza

I said this 4 pages ago and feel it needs to be said again, because people keep pointing out that "it's right there in the ToS" and those of you who are playing the game without any problems at all still don't understand why this is an issue for people who a) have no credit cards or b) are unwilling to pay an additional fee for something they've already paid for. Incidentally, saying "Just buy a game card" isn't helpful either, because from what I've read so far, game cards are nowhere to be found.

"The 30 days of free game time are granted to all players who fill out their billing information and select a subscription plan."

"...are granted to all players who fill out their billing information and select a subscription plan."

"...select a subscription plan."

"...select..."

se·lect [si-lekt]
verb (used with object) - 1. to choose in preference to another or others; pick out.
verb (used without object) - 2. to make a choice; pick.
(Definition source: http://dictionary.reference.com/browse/select?s=t )

You'll note that the definition of select does not include "commit to paying more money in order to access content you've already paid for".

What it should actually read is: "The 30 days of free game time are granted to all players who fill out their billing information and commit to paying for at least one month of subscription time." Because that is currently the only way to unlock/access the "free" 30 days of game time. I shall reiterate my analogy of buying a candy bar then being told that in order to take the candy bar that you've just paid for home, you have to buy a bag of chips, too.

FrostKittyPaw

I confronted support about the 'Bait and Switch' and even link and quote one of their earlier articles. This is what I got back.

My Email:
"On 4/5/16:
https://help.elderscrollsonline.com/app/answers/detail/a_id/462/kw/subscription
" WHAT IS THE DIFFERENCE BETWEEN THE RETAIL VERSIONS OF THE STANDARD EDITION AND THE IMPERIAL EDITION OF THE ELDER SCROLLS ONLINE?
Updated 04/03/2014 10:32 PM Published 01/28/2014 10:07 AM
Players who purchase the physical Standard Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription.
Players who purchase the physical Imperial Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription, as well as an exclusive collection of in-game rewards and premium physical items.
Please click here for full details on all bonuses for each version of the game."

I do not disagree with the subscription policies that were originally stated on 4/3/14 and prior dates. I was subject to 'Bait and Switch' and 'False Advertisement', both of which are illegal in United States of America, regardless of contract (i.e. Terms of Service). "

Support Response:
"Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 120 hours.

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!"

They didn't even respond to the email.

VermaWyrda

what i dont get is for those that DONT want a subscription but instead want to use time cards to stay subbed
they basicly have to pay for another 30 day's to start this game
wich is even worse then only Slotting a full payment to later be refunded
i dont have 13 euro for the monthly time card thing
i have in total 25 bucks and thats all i have for dinner and gass till monday
after wich il get 50 for a week again for dinner and gass
and after that im going to the elf fantasy fair
wich i already purchased
meaning that even if my money is delivered on the 23rth i probably wont make it cause of ongoing bills that i currently have

meaning to say i HAD 30 day's YET i cant get to them till 2 months will have passed

Mizumauz

Eh, so I am having this issue as well, went to pay some bills today and saw my account was overdrawn all thanks to this Elder Scrolls. I'm using a Visa, so it's not technically a credit card, it's my own cash that's being "reserved" right now. I keep my funds on my savings for safety reasons, and didn't have 13e available when I set up my sub plan, but I thought this was merely a verification process, and not a checking of funds in the account process... plus, I saw no information stating that I should have the correct amount of money in my account or the supposed "short period of time" for the money to return may be delayed indefinitely... (if the lack of funds on account wasn't the issue, then the short period of time should've been listed as 3-5+ business days) ;p well I put the proper funds in my account now, still missing the 13e, and hopefully it returns within a reasonable amount of time.. haha well, it's fine just as long as it returns soon enough.. but, I can't say this bodes well for me continuing my sub, if these occurrences will be regular for TESO, aka mishaps where my funds will disappear and not be returned quickly, etc, then I do not feel like putting myself through the hassle. I really do not like the fact I have funds missing from my account right now that technically should be there... it's my damn money, and I kind of like to use it how and when I wish, not have it floating around somewhere in cyber space doing god knows what, when I could be investing it into some much needed wine, thanks.

edit: Pretty pissed that it chose my real name as my id, and won't let me change it-and also won't let me delete the comment. GG Zenimax, now that's really beyond impressive.

VermaWyrda

Winnower wrote: »

What we have here are a bunch of teenagers who want to use mommy's credit card to set up a subscription but if mommy sees the authorization hold they'll be in trouble.

Is this everyone? Nah, of course not, I'm sure there are people who actually live on such a shoestring that they can't afford $13-$15 authorization on their credit / debit card. If this true they probably don't have the budget to actually afford to play a P2P game (or buy it, that $60 should have gone to paying your bills or your groceries).

But what it REALLY probably is, is neither of the above; it's probably people who can perfectly afford the holding charge and the subscription fee who are so self-entitled that they like to go online and put all the anger of the quiet desperation, repression, and frustration of their meaningless existence (in a philosophical sense) into diatribes against a company who they have decided to work out all their issues against.

Honestly, Zenimax doesn't need clientele who can't afford to play the game; so I'm not seeing a loss here.

Any subscription MMO is painfully cheap; you basically pay about 2 cents an hour for 24 hour access to the game.

The game costs a tiny fraction of what it costs to have a computer that can play the game, or internet access that can play the game adequately. Furthermore it is only a blip on the radar of my total budget: any of my budgets for bills, cable TV or other entertainment, food costs, mortgage, etc are all meaningful expenses. If this is not you, you should reconsider your budgeting priorities.

2 cents an hour. And people whine. Wow.

you couldnt be more wrong about those with little money
as stated above your post i in fact have little money and i usualy when starting a new mmo play it for 30 day's then get tired and hop to a different game
to try the elder scrolls later on again when new content arises

with all hte payed mmo's i played there hasent been one case of needing more money to play the game's initial 30 day's
for SWTOR this wasnt the case
for WoW this still isnt the case
for DnD online wasnt hte case
LOTRO same thing not the case
Guild wars 2? HAH thats even better they only have a initial purchase and after that you can play whenever you damn want

having little money doesnt mean you are not alowed to play MMO's
it means that those people plan ahead regarding bills and game time
wich i did
only to find out i wont be able to play it for 2 months cause of NO MONEY

Calistrasza

Winnower wrote: »

What we have here are a bunch of teenagers who want to use mommy's credit card to set up a subscription but if mommy sees the authorization hold they'll be in trouble.

Is this everyone? Nah, of course not, I'm sure there are people who actually live on such a shoestring that they can't afford $13-$15 authorization on their credit / debit card. If this true they probably don't have the budget to actually afford to play a P2P game (or buy it, that $60 should have gone to paying your bills or your groceries).

But what it REALLY probably is, is neither of the above; it's probably people who can perfectly afford the holding charge and the subscription fee who are so self-entitled that they like to go online and put all the anger of the quiet desperation, repression, and frustration of their meaningless existence (in a philosophical sense) into diatribes against a company who they have decided to work out all their issues against.

Honestly, Zenimax doesn't need clientele who can't afford to play the game; so I'm not seeing a loss here.

Any subscription MMO is painfully cheap; you basically pay about 2 cents an hour for 24 hour access to the game.

The game costs a tiny fraction of what it costs to have a computer that can play the game, or internet access that can play the game adequately. Furthermore it is only a blip on the radar of my total budget: any of my budgets for bills, cable TV or other entertainment, food costs, mortgage, etc are all meaningful expenses. If this is not you, you should reconsider your budgeting priorities.

2 cents an hour. And people whine. Wow.

I have plenty of money. What I do not have is a credit card. Yes, this is by choice. No, I'm not going to get a credit card just to pay a subscription. I can fully afford to play this game. I had every intention of paying for a subscription once my 30 days was up. My plan was to buy game cards once every 60 days (because you can't buy a 30 day game card for whatever reason).

Here is the issue: There are no game cards. They. Do. Not. Exist. I cannot walk into any store, shop, game store or log onto any website and buy a game card. I purchased a digital copy of this game using the credit card of a very, very generous friend. When I was contemplating paying for it, I read that the purchase price included 30 days of play time. It did not say I would have to pay for an additional 30 days of play time in order to access the 30 days of play time I was paying for. Had they been honest about this up front, I probably wouldn't have purchased the game.

This isn't about the cost. It isn't about paying for a subscription. It's about the fact that people paid for 30 days (it's not "free" and anyone who thinks it is needs to think again) and they are now being told that in order to get the 30 days they have already paid for they have to pay an additional amount of money for a subscription that isn't even going to be active until the 30 days they've already paid for is over.

The bottom line is that it doesn't matter why people don't want to pay it. It doesn't matter if they planned on it originally, it doesn't even matter how they intended to pay for it. What matters is that we're being told that unless we pay upfront for a subscription that won't be activated for at least 30 days, we will not be allowed to access a product that we have already paid for. And that is why people are so angry over this.

jackal104

4 working days latter still no money back in my account not a happy person like other ppl have said there is no need for ppl to be charged this until the end of there 30 days

UnknownXV

The only problem I have with so far is that the holding charge has still not been released. I used a Debit card. It's not a huge deal, but I would like to know how long it's supposed to take? This was on Friday.

xondk

Vladish wrote: »

You do realize that one of the main reasons game performs better at launch than most other is that there is a huge chunk of people that are denied to game time due to company's shady tactics. If everyone was allowed to play it might have been different.

Well, while that definitly can make a difference in server stability and latency, the game still performs better in my opinion on other aspects such as large amount of npc + players giving not causing it to roll over and die as many other mmo's have it, but yes could be different if there were more players.


That said, I'm looking at the receipt you get emailed from them now, and it clearly states 0 it clearly states you won't be charged until such time that your game time runs out.

I've talked with my bank about it, they told me to give them a full week, and if they have not sent in the cancellation of the money reservation (which they have not sent in to the bank, my bank checked), then if I bring them a copy of the receipt for them to read and unless I read it (the receipt) wrong they will begin a fraud case against ESO, and the sad part is that while such a case can take up to month or so, it would still end up getting me my money back faster then if I simply waited for it to fall off.
And since I also can bring the receipt for cancellation of subscription, he said it would likely be done much quicker since then ESO have clearly stated ok, we won't take or hold your money.
Yet they are still reserving them.

It doesn't matter how much money it is about, 1 month's subscription, 6 months, or a million, the amount doesn't matter. What matters is that when it comes to people's money you do not do anything with those money other then what you explicitly explain and tell your customers.

LiaraTsoni

This is ridiculous I am unable to play my inclusive 30 days I paid almost 4000 rubles for digital imperial edition and you are not letting me to play the game

I told you that i dont have any money on my visa debit card 0112. I only have cash to go to work and come back to home!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I will be paid in April 15, why do i have to wait when i already have paid 4000 rubles??????????????????????????????????????????????????
I cant start to play This is this the first online mmorpg game that asked me to preauthorize money on my visa debit card

Maestro_Sartori

Calistrasza wrote: »

Winnower wrote: »

What we have here are a bunch of teenagers who want to use mommy's credit card to set up a subscription but if mommy sees the authorization hold they'll be in trouble.

Is this everyone? Nah, of course not, I'm sure there are people who actually live on such a shoestring that they can't afford $13-$15 authorization on their credit / debit card. If this true they probably don't have the budget to actually afford to play a P2P game (or buy it, that $60 should have gone to paying your bills or your groceries).

But what it REALLY probably is, is neither of the above; it's probably people who can perfectly afford the holding charge and the subscription fee who are so self-entitled that they like to go online and put all the anger of the quiet desperation, repression, and frustration of their meaningless existence (in a philosophical sense) into diatribes against a company who they have decided to work out all their issues against.

Honestly, Zenimax doesn't need clientele who can't afford to play the game; so I'm not seeing a loss here.

Any subscription MMO is painfully cheap; you basically pay about 2 cents an hour for 24 hour access to the game.

The game costs a tiny fraction of what it costs to have a computer that can play the game, or internet access that can play the game adequately. Furthermore it is only a blip on the radar of my total budget: any of my budgets for bills, cable TV or other entertainment, food costs, mortgage, etc are all meaningful expenses. If this is not you, you should reconsider your budgeting priorities.

2 cents an hour. And people whine. Wow.

I have plenty of money. What I do not have is a credit card. Yes, this is by choice. No, I'm not going to get a credit card just to pay a subscription. I can fully afford to play this game. I had every intention of paying for a subscription once my 30 days was up. My plan was to buy game cards once every 60 days (because you can't buy a 30 day game card for whatever reason).

Here is the issue: There are no game cards. They. Do. Not. Exist. I cannot walk into any store, shop, game store or log onto any website and buy a game card. I purchased a digital copy of this game using the credit card of a very, very generous friend. When I was contemplating paying for it, I read that the purchase price included 30 days of play time. It did not say I would have to pay for an additional 30 days of play time in order to access the 30 days of play time I was paying for. Had they been honest about this up front, I probably wouldn't have purchased the game.

This isn't about the cost. It isn't about paying for a subscription. It's about the fact that people paid for 30 days (it's not "free" and anyone who thinks it is needs to think again) and they are now being told that in order to get the 30 days they have already paid for they have to pay an additional amount of money for a subscription that isn't even going to be active until the 30 days they've already paid for is over.

The bottom line is that it doesn't matter why people don't want to pay it. It doesn't matter if they planned on it originally, it doesn't even matter how they intended to pay for it. What matters is that we're being told that unless we pay upfront for a subscription that won't be activated for at least 30 days, we will not be allowed to access a product that we have already paid for. And that is why people are so angry over this.

I haven't paid a dime for the subscription to this game and I'm still playing:)

ggurathub17_ESO

I was going to buy to play just to max level and map clearing but between seeing this thread and reading the perm ban ones (people claim its for giving a friend, sibling, spouse, gold or whatever and some say they don't even know why because they're not even given a reason). I have the money for the hold but it's the fact that they do it for the entire amount is just wrong to me. Like others said, it should be $1.00 or $0.01 to make sure the card is good and fall off in 3-days. If they even read this then know that it's these two problems primarily that prevent from spending $59.99 on game. My biggest issue is the random perm bans, but both are important.

Willow

I subbed for 180 days and I still have the (77.94) amount on "hold" since April 5, 2012. Will this amount be on "hold" until it is due on May 5, 2014?

sahib

Willow wrote: »

I subbed for 180 days and I still have the (77.94) amount on "hold" since April 5, 2012. Will this amount be on "hold" until it is due on May 5, 2014?

If it was a credit card, it can take up to 30 days to drop the auth hold. If it was a debit card, probably closer to two weeks. It all depends on your bank.

Calistrasza

Maestro_Sartori wrote: »

Calistrasza wrote: »

Winnower wrote: »

What we have here are a bunch of teenagers who want to use mommy's credit card to set up a subscription but if mommy sees the authorization hold they'll be in trouble.

Is this everyone? Nah, of course not, I'm sure there are people who actually live on such a shoestring that they can't afford $13-$15 authorization on their credit / debit card. If this true they probably don't have the budget to actually afford to play a P2P game (or buy it, that $60 should have gone to paying your bills or your groceries).

But what it REALLY probably is, is neither of the above; it's probably people who can perfectly afford the holding charge and the subscription fee who are so self-entitled that they like to go online and put all the anger of the quiet desperation, repression, and frustration of their meaningless existence (in a philosophical sense) into diatribes against a company who they have decided to work out all their issues against.

Honestly, Zenimax doesn't need clientele who can't afford to play the game; so I'm not seeing a loss here.

Any subscription MMO is painfully cheap; you basically pay about 2 cents an hour for 24 hour access to the game.

The game costs a tiny fraction of what it costs to have a computer that can play the game, or internet access that can play the game adequately. Furthermore it is only a blip on the radar of my total budget: any of my budgets for bills, cable TV or other entertainment, food costs, mortgage, etc are all meaningful expenses. If this is not you, you should reconsider your budgeting priorities.

2 cents an hour. And people whine. Wow.

I have plenty of money. What I do not have is a credit card. Yes, this is by choice. No, I'm not going to get a credit card just to pay a subscription. I can fully afford to play this game. I had every intention of paying for a subscription once my 30 days was up. My plan was to buy game cards once every 60 days (because you can't buy a 30 day game card for whatever reason).

Here is the issue: There are no game cards. They. Do. Not. Exist. I cannot walk into any store, shop, game store or log onto any website and buy a game card. I purchased a digital copy of this game using the credit card of a very, very generous friend. When I was contemplating paying for it, I read that the purchase price included 30 days of play time. It did not say I would have to pay for an additional 30 days of play time in order to access the 30 days of play time I was paying for. Had they been honest about this up front, I probably wouldn't have purchased the game.

This isn't about the cost. It isn't about paying for a subscription. It's about the fact that people paid for 30 days (it's not "free" and anyone who thinks it is needs to think again) and they are now being told that in order to get the 30 days they have already paid for they have to pay an additional amount of money for a subscription that isn't even going to be active until the 30 days they've already paid for is over.

The bottom line is that it doesn't matter why people don't want to pay it. It doesn't matter if they planned on it originally, it doesn't even matter how they intended to pay for it. What matters is that we're being told that unless we pay upfront for a subscription that won't be activated for at least 30 days, we will not be allowed to access a product that we have already paid for. And that is why people are so angry over this.

I haven't paid a dime for the subscription to this game and I'm still playing:)

I'm genuinely happy for you. I'm truly glad that you didn't run into any issues and that you can play the game. I am having an issue with it and I can't play the game, as much as I'd really like to.

Your good fortune does not negate someone else's bad fortune.

Willow

sahib wrote: »

Willow wrote: »

I subbed for 180 days and I still have the (77.94) amount on "hold" since April 5, 2012. Will this amount be on "hold" until it is due on May 5, 2014?

If it was a credit card, it can take up to 30 days to drop the auth hold. If it was a debit card, probably closer to two weeks. It all depends on your bank.

This is the first time ever I have had auth hold for more than 48 hours.

Bansheedragon

Maestro_Sartori wrote: »

Calistrasza wrote: »

Winnower wrote: »

What we have here are a bunch of teenagers who want to use mommy's credit card to set up a subscription but if mommy sees the authorization hold they'll be in trouble.

Is this everyone? Nah, of course not, I'm sure there are people who actually live on such a shoestring that they can't afford $13-$15 authorization on their credit / debit card. If this true they probably don't have the budget to actually afford to play a P2P game (or buy it, that $60 should have gone to paying your bills or your groceries).

But what it REALLY probably is, is neither of the above; it's probably people who can perfectly afford the holding charge and the subscription fee who are so self-entitled that they like to go online and put all the anger of the quiet desperation, repression, and frustration of their meaningless existence (in a philosophical sense) into diatribes against a company who they have decided to work out all their issues against.

Honestly, Zenimax doesn't need clientele who can't afford to play the game; so I'm not seeing a loss here.

Any subscription MMO is painfully cheap; you basically pay about 2 cents an hour for 24 hour access to the game.

The game costs a tiny fraction of what it costs to have a computer that can play the game, or internet access that can play the game adequately. Furthermore it is only a blip on the radar of my total budget: any of my budgets for bills, cable TV or other entertainment, food costs, mortgage, etc are all meaningful expenses. If this is not you, you should reconsider your budgeting priorities.

2 cents an hour. And people whine. Wow.

I have plenty of money. What I do not have is a credit card. Yes, this is by choice. No, I'm not going to get a credit card just to pay a subscription. I can fully afford to play this game. I had every intention of paying for a subscription once my 30 days was up. My plan was to buy game cards once every 60 days (because you can't buy a 30 day game card for whatever reason).

Here is the issue: There are no game cards. They. Do. Not. Exist. I cannot walk into any store, shop, game store or log onto any website and buy a game card. I purchased a digital copy of this game using the credit card of a very, very generous friend. When I was contemplating paying for it, I read that the purchase price included 30 days of play time. It did not say I would have to pay for an additional 30 days of play time in order to access the 30 days of play time I was paying for. Had they been honest about this up front, I probably wouldn't have purchased the game.

This isn't about the cost. It isn't about paying for a subscription. It's about the fact that people paid for 30 days (it's not "free" and anyone who thinks it is needs to think again) and they are now being told that in order to get the 30 days they have already paid for they have to pay an additional amount of money for a subscription that isn't even going to be active until the 30 days they've already paid for is over.

The bottom line is that it doesn't matter why people don't want to pay it. It doesn't matter if they planned on it originally, it doesn't even matter how they intended to pay for it. What matters is that we're being told that unless we pay upfront for a subscription that won't be activated for at least 30 days, we will not be allowed to access a product that we have already paid for. And that is why people are so angry over this.

I haven't paid a dime for the subscription to this game and I'm still playing:)

Your comment brings up a very important question.

Did you buy the game directly from Zenimax(ESO Store), or did you but a physical copy from a different seller?

jackal104

well just spoke to my bank about this they said its not on there part they cant release funds back to my account until authorized by the company that Zenimax are using for payments. they offered to give me there fax number. i feel for the ppl that my have other bills coming out there account and dont have money to cover it bacause of all this crap.

kirk_lewis_ESO

Mine cleared today after subbing Sunday. I use Chase checking

silvestru_liviueb17_ESO

These are the first and also the last 15 bucks or whatever amount i pay with card...is nice to have (not) the money in acc over the night. (WITH 0-zero receipt)
I can buy at any time 60days game cards so no problem here.
If you ZOS (or whatever acronym) "verify" me for the next month by taking the money already, maybe next time you would like to re-verify me for the next month also? and the month after? maybe you wanna verify me for the next year too? hum? I can expect that, sure!
Maybe we need to pay in advance for the next month just to be able to play in one random month? We play an mmorpg not going to b...es ffs!
GG for a stupid, idiotic system!

Maestro_Sartori

Bansheedragon wrote: »

Maestro_Sartori wrote: »

Calistrasza wrote: »

Winnower wrote: »

What we have here are a bunch of teenagers who want to use mommy's credit card to set up a subscription but if mommy sees the authorization hold they'll be in trouble.

Is this everyone? Nah, of course not, I'm sure there are people who actually live on such a shoestring that they can't afford $13-$15 authorization on their credit / debit card. If this true they probably don't have the budget to actually afford to play a P2P game (or buy it, that $60 should have gone to paying your bills or your groceries).

But what it REALLY probably is, is neither of the above; it's probably people who can perfectly afford the holding charge and the subscription fee who are so self-entitled that they like to go online and put all the anger of the quiet desperation, repression, and frustration of their meaningless existence (in a philosophical sense) into diatribes against a company who they have decided to work out all their issues against.

Honestly, Zenimax doesn't need clientele who can't afford to play the game; so I'm not seeing a loss here.

Any subscription MMO is painfully cheap; you basically pay about 2 cents an hour for 24 hour access to the game.

The game costs a tiny fraction of what it costs to have a computer that can play the game, or internet access that can play the game adequately. Furthermore it is only a blip on the radar of my total budget: any of my budgets for bills, cable TV or other entertainment, food costs, mortgage, etc are all meaningful expenses. If this is not you, you should reconsider your budgeting priorities.

2 cents an hour. And people whine. Wow.

I have plenty of money. What I do not have is a credit card. Yes, this is by choice. No, I'm not going to get a credit card just to pay a subscription. I can fully afford to play this game. I had every intention of paying for a subscription once my 30 days was up. My plan was to buy game cards once every 60 days (because you can't buy a 30 day game card for whatever reason).

Here is the issue: There are no game cards. They. Do. Not. Exist. I cannot walk into any store, shop, game store or log onto any website and buy a game card. I purchased a digital copy of this game using the credit card of a very, very generous friend. When I was contemplating paying for it, I read that the purchase price included 30 days of play time. It did not say I would have to pay for an additional 30 days of play time in order to access the 30 days of play time I was paying for. Had they been honest about this up front, I probably wouldn't have purchased the game.

This isn't about the cost. It isn't about paying for a subscription. It's about the fact that people paid for 30 days (it's not "free" and anyone who thinks it is needs to think again) and they are now being told that in order to get the 30 days they have already paid for they have to pay an additional amount of money for a subscription that isn't even going to be active until the 30 days they've already paid for is over.

The bottom line is that it doesn't matter why people don't want to pay it. It doesn't matter if they planned on it originally, it doesn't even matter how they intended to pay for it. What matters is that we're being told that unless we pay upfront for a subscription that won't be activated for at least 30 days, we will not be allowed to access a product that we have already paid for. And that is why people are so angry over this.

I haven't paid a dime for the subscription to this game and I'm still playing:)

Your comment brings up a very important question.

Did you buy the game directly from Zenimax(ESO Store), or did you but a physical copy from a different seller?

I bought the Physcial imperial edition through Gamestop. Pre-ordered it, got my early access code e-mailed too me. I ordered it overnight delivery I had it Friday morning on the 4th. All the other codes were with the game which I entered without any issues.

Vladish

Calistrasza wrote: »

I said this 4 pages ago and feel it needs to be said again, because people keep pointing out that "it's right there in the ToS" and those of you who are playing the game without any problems at all still don't understand why this is an issue for people who a) have no credit cards or b) are unwilling to pay an additional fee for something they've already paid for. Incidentally, saying "Just buy a game card" isn't helpful either, because from what I've read so far, game cards are nowhere to be found.

"The 30 days of free game time are granted to all players who fill out their billing information and select a subscription plan."

"...are granted to all players who fill out their billing information and select a subscription plan."

"...select a subscription plan."

"...select..."

se·lect [si-lekt]
verb (used with object) - 1. to choose in preference to another or others; pick out.
verb (used without object) - 2. to make a choice; pick.
(Definition source: http://dictionary.reference.com/browse/select?s=t )

You'll note that the definition of select does not include "commit to paying more money in order to access content you've already paid for".

What it should actually read is: "The 30 days of free game time are granted to all players who fill out their billing information and commit to paying for at least one month of subscription time." Because that is currently the only way to unlock/access the "free" 30 days of game time. I shall reiterate my analogy of buying a candy bar then being told that in order to take the candy bar that you've just paid for home, you have to buy a bag of chips, too.

You are perfectly right, and because of the wording in their own TOS it is meant to entrap customer into at least one month's payment, and as it was pointed out:

jaschacasadiob16_ESO wrote: »

mechsoldiersalvatorenub18_ESO wrote: »

Thank you for contacting The Elder Scrolls Online Team.
All players are required to set up and choose a subscription plan starting on Sunday, April 6th.
The 30 days of free game time are granted to all players who fill out their billing information and select a subscription plan.

How strange, they told you that you need a subscription to play what you paid for but they did not tell you that simply by creating the subscription plan you will be charged for the next month, since you can´t cancel it without violating the ToS.

You can't really cancel it without violating their own TOS. That is probably illegal (looking into it from Canadian stand point), but definitely amoral, as it backs the consumer into a corner.

The fact that it feels like their customer service is populated by idiots and/or monkeys that can do nothing more than copy/paste, and the company itself appears not to give a *** about the people interested in their product is totally new set of wrong too.

And for the record, not all of us that complain don't have the money for it, some of us simply choose to stand by certain principles and not let corporations treat us like *** and/or exploit us, just because they don't feel accountable for their actions, like ZeniMax seems to act. If I am to commit to use any services from anyone, I want to know that I am somewhat valued and respected as a customer, and not just a body bag to be exploited and tossed out.

bathompson83ub17_ESO

This will be my final post here as my previous once mentioned I cancelled and uninstalled. I find it sad that so many are White knighting the company in this action. Instead you should be helping those who were wronged because this issue has a direct impact on your community.

How many like myself won't be playing? how many like myself had a wife and another couple we gamed with not buy the game?

The problem and lack of concern from the company about it and lack of interest in making right is going to cost members of your community. This early in the game is when people should be rallying together to show the company its wrong and get them on track so future incidents are handled properly and the people affected feel like there hardship actually mattered to the company.

I will leave with this last note. I already had suspected the company did not care about the hardship caused by them when I was told my support ticket was being closed. It was further more proved to me when I cancelled my subscription and was not asked "Why?" every game I ever played before asked you to submit the why. Apparently here if you feel the need to share it you can email them as so stated on the cancel confirmation screen. I hope everyone not impacted by this error enjoys what I felt was a great game and farewell.

Turrican

I really don't understand the problem here. Yes, you have to choose a subscription and then they will run an authorisation check on your card (but not charge you). What is stopping you from simply cancelling your subscription and enjoying the remainder of the 30 days play time?

Qaeta

Turrican wrote: »

I really don't understand the problem here. Yes, you have to choose a subscription and then they will run an authorisation check on your card (but not charge you). What is stopping you from simply cancelling your subscription and enjoying the remainder of the 30 days play time?

They ARE charging some people (myself being one of them, confirmed with my bank). For some people, the funds are not simply being held, but are in fact being WITHDRAWN from their accounts.