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Bank Account Being Charged?
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ZaegaZ✭I just want to play the damn game! Havent been playing since early access thanks to this stupid billing system! Got myself the imperial Edition to. I dont have a credit card but i have a paypal account but you need a card for that to which sucks! So the only way is game time cards, but guess what, they arent in the store yet!2 -
sahib✭✭✭I realize most of you guys have gotten charged a sub fee before your 30 days is up. But why did I get charged the price of the game twice? I have 2 charges for $65.84 on my bank account. Is this some kind of authorization as well??? I didn't receive any subscription fees, just a double purchase fee...
I was in a similar situation. Word of advice - before you take this up with customer support read my topic on this board (here). You just might find yourself with the game removed from your account.0 -
Excyte✭What they still didnt fix this? I had to buy a prepaid card for 5 bux to get my 30 days. I should get an extra week and 3 days for that.
I'm sorry for everyone that still can't get their first paid 30 days. I had that problem only 2 days and i already wanted to get a refund as that problem tainted the game for me.Edited by Excyte on April 11, 2014 1:13PM0 -
Eledra✭Oh, ok money from "they check" is unblocked, next time Z/B use some better method to do this, also better info for players/customers, okay?
I hate those gray wings at my back,
because they gave me too much pains in time of my born.
But, still i love them,
because they color is not white or black, but beautiful grey.
And who i am?
I am sinner, i am haibane.0 -
Tedric✭Been waiting a week now for the pre-auth to run it's course and my money returned to me, how long is it supposed to take?!0 -
FrosthammerSoul ShrivenI'm not even angry anymore. Just tired of this. The sub failed to take, but charged my account anyway so now I have to wait for the money to get sent back to even be allowed to try to sub again. All support did was tell me to make sure I had enough money in my account before subbing...
They can keep the bloody money for all I care I just want to play the game.0 -
jaschacasadiob16_ESO✭✭✭✭✭
That's exactly Zenimax'spirit: shut up and payFrosthammer wrote: »They can keep the bloody money for all I care I just want to play the game.
"Yesterday while searching a barrel in vVoM I found a lemon. Best drop of the whole run."
Protect the weak. Heal the sick.
Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love.
Honor the Earth, its creatures, and the spirits. Use Nature's gifts wisely. Respect her power. Fear her fury.1 -
FrosthammerSoul Shrivenjaschacasadiob16_ESO wrote: »That's exactly Zenimax'spirit: shut up and pay
What can I say support has thoroughly broken my will.
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5 days passed on me too, no money returned! AH!~~~ROMANIAN SPIRITS~~~
~ALDMERI DOMINION~1 -
Sarahyuki✭✭Been waiting a week now for the pre-auth to run it's course and my money returned to me, how long is it supposed to take?!
Same here made tickets about it but alll i get is a roleplaying answer telling me something about the forces of evil sometimes take longer to defeat....but that the pre-auth should go away after a short period of time....
I sent a reply this morning to them asking once again how long this was going to take as i see 5 days as not being a temporary thing.
Also asked if i could cancel my reacurring sub without loosing my 25 days gametime left ( dont wana take chanses with this company anymore )
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Qaeta✭Money has finally been returned to my account. Had the ticket escalated to look into the charge issue, looks like they fixed it.1 -
taze222b14_ESO✭✭✭My surcharge hasnt been returned either....my patience is wearing thin with Zenimax...1
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it said if a credit card was used for the subscription, i wouldnt be billed immediately, but i was, and not even 12.99 like it said, just the full 6 months there and now it says ill be billed again in a month, wtf?0
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xondk✭✭those that have gotten the 'authorization' money unblocked, any of you from europe? just wondering, maybe there is hope still that they will release it before the reservation runs out.....which would be 1½ month from now.....0
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ZOS_GinaBrunoCommunity ManagerHey there, everyone! We want to let you know that we are taking this very seriously and are currently analyzing the situation. Our team is working to respond to all affected players who have contacted us. We are very sorry for any confusion or inconvenience that this may have caused, and want to ensure everyone fully enjoys our game.0 -
jaschacasadiob16_ESO✭✭✭✭✭
Well Gina, if you wanna build a long lasting relationship with costumers, that is, if you guys want people to keep paying, then you guys might starting being a little less shady and more sincere. And with this I mainly refer to the fact that to play the 30 days we paid for, we have to pay at least another month, as per ToS. And we both know you perfectly know what I mean.ZOS_GinaBruno wrote: »We want to let you know that we are taking this very seriously and are currently analyzing the situation.
Nobody blames you guys for the bugs or the problems with the cloud infrastructure. We understand that it happens and that you guys work hard to fix it.
Just don't fool us.
...and have a nice weekend!
"Yesterday while searching a barrel in vVoM I found a lemon. Best drop of the whole run."
Protect the weak. Heal the sick.
Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love.
Honor the Earth, its creatures, and the spirits. Use Nature's gifts wisely. Respect her power. Fear her fury.4 -
Well, i hope they will fix it, because many still haven't received their money back, either days added to their account!~~~ROMANIAN SPIRITS~~~
~ALDMERI DOMINION~0 -
Renoaku_ESO✭✭ZOS_GinaBruno wrote: »Hey there, everyone! We want to let you know that we are taking this very seriously and are currently analyzing the situation. Our team is working to respond to all affected players who have contacted us. We are very sorry for any confusion or inconvenience that this may have caused, and want to ensure everyone fully enjoys our game.
I got a simple solution and fix for Zenimax it sounds like a great idea.
You know how on World OF Warcraft all you have to do is buy the game at the store make an account put the key into a redeem key box and there you got 30 days download and play, of course this is before they changed it to 10 day free trial and such and I have 5 wow accounts btw but no longer play wow quit years ago.
Why don't you just do the same thing that they did and put a redeem key on your the website, don't require players enter any credit-card information and in 30 days if they want to keep subscribed they can pay for a subscription of what they choose to same thing that they did how it should have been to begin with?
Like Imagine what would have happened if I used PayPal to put the transaction through and they billed $14.95 to my Bank Account, I use a prepaid debit card, and when PayPal charges my account they charge it as a check therefore I would have owned over $100 USD for $14.95 that Zenimax Charged, I am lucky I didn't do this because I only deposit the money I use to buy things online with into the prepaid account because I don't trust banking too many hackers but that is beyond the point.
So I am guessing I have to file a support ticket or wait about 10 more days or so before I can play again I have never experienced a MMO Launch like this before.Edited by Renoaku_ESO on April 11, 2014 10:08PM3 -
megafonisheSoul ShrivenReply from CS
Greetings!
Thank you for contacting The Elder Scrolls Online Team.
At this time I am going to send this issue up to the Mage's Guild. Once they have consulted their scrolls, a Mage will contact you as soon as possible to assist you with your issue.
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
ОК\m/_(O_O)_\m/1 -
It seems that for them this is like a kind of joke or something!...interesting way to deal with, indeed! our money are not a joke, a...es!~~~ROMANIAN SPIRITS~~~
~ALDMERI DOMINION~0 -
otomodachi✭✭✭jaschacasadiob16_ESO wrote: »
Well if you want a refund or something they must verify it's you. I already had my game refunded to my bank account. Of course, I had to provide them these details (they know them all already anyway, so why worry?).DOB
Email Address
Last 4 Digits of your Credit Card
Answer to your Secret Question
Well, you didnt play, but if you agreed with the ToS and activated a sub plan, they can legitimately charge you for the next month. You know that already...now i have to watch my banks account to make sure that they dont charge for a game they will not let me play
I got a refund like 4.8 I think, for the cost of game, and never once was I asked for any information whatsoever. Email chain for ticket DID match account email, and it has my IRL name attached to it.
EDIT: Oh, yeah, sorry wanna add it worked for me, glad not to have to go through that step and they did it right.Edited by otomodachi on April 11, 2014 11:25PMWhat do you gain by criticizing a CSR complaint?0 -
jaschacasadiob16_ESO wrote: »
Well Gina, if you wanna build a long lasting relationship with costumers, that is, if you guys want people to keep paying, then you guys might starting being a little less shady and more sincere. And with this I mainly refer to the fact that to play the 30 days we paid for, we have to pay at least another month, as per ToS. And we both know you perfectly know what I mean.ZOS_GinaBruno wrote: »We want to let you know that we are taking this very seriously and are currently analyzing the situation.
Nobody blames you guys for the bugs or the problems with the cloud infrastructure. We understand that it happens and that you guys work hard to fix it.
Just don't fool us.
...and have a nice weekend!
You don't have to pay for another month, though. Whether you cancel after setting up the sub or not the auth will still fall off of your card/bank account and you have the 30 days without paying for another month.
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cheeser123✭✭✭zshadez_ESO wrote: »You don't have to pay for another month, though. Whether you cancel after setting up the sub or not the auth will still fall off of your card/bank account and you have the 30 days without paying for another month.
Terms of service clearly state, when you cancel, you will still be billed for any renewal that occurs within 30 days. So, unless you activate and cancel on the same day....0 -
MercyKilling✭✭✭✭✭matthew.adamkramerb14a_ESO wrote: »Well, I love how I tried 9 times to get my billing address to validate and it kept saying it was invalid. But I checked with the bank today to make sure I was entering it in correctly, and I was. They also let me know today that ESO took $134.91 from my account. With out any confirmation or approval. I got robbed by ESO. 4 days no contact form ESO support since I submitted my original ticket. I got robbed hard.
That's actually very likely because you kept submitting a subscription choice. Every single one of my online vendor purchases(which only amount to refilling the bus pass and purchasing more time for my pay as you go phone) say to ONLY CLICK SUBMIT ONCE.
What probably happened is instead of you going through the entire process once, clicking submit, then contacting customer support and having THEM validate the address....you went through the entire process again...and clicked submit again. Then did it all again...and again...and you get the picture by now, right? You basically told them to charge you nine different times.
Now this might be wrong, but it's just an educated guess on my part.I am not spending a single penny on the game until changes are made to the game that I want to see.
1) Remove having to be in a guild to sell items to other players at a kiosk.
2) Cosmetic modding for armor and clothing.
3) Difficulty slider.
4) Fully customizable player housing that isn't tied to anything in the game other than having the correct resources and enough gold to build. Don't tie it to PvP, guild membership, or anything at all. Oh, make it instanced so as not to take up world map space, too. Zeni screwed this one up already.
Any /one/ of these things implemented would get me spending again, maybe even subbing.0 -
KreeVa✭✭Its been 4 or 5 days, my money is still locked away, I NEED IT FOR BUS FARE FOR COURSE ON MONDAY, NOW I'M ***.2 -
I used my paypal debit card and my account still shows pending for $14.99 and it has been that way since the 7th of April.
Thanks for essentially holding money from my own account for a stinking authorization, I really do appreciate it. You could have at least did an authorization of a $1 or $2 like most places have done to me in this sort of situation, not the entire cost of a month. You haven't lost a paying customer, but I figure if this persists for another week or so I am done altogether.0
