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Bank Account Being Charged?
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Well WoW did not even ask for a credit card when I got the box and made an account. My 30 days was free no CC needed..that was back in Burning Crusade..4 -
trojka✭thegamekittenub17_ESO wrote: »Time to cancel pre-orders or sell keys.
https://account.elderscrollsonline.com/store/product/palomino_horse
Ingame shop comming. We'll have a new pay2win game. It was a good try Zenimax.
That is fluff (cosmetic mostly) and you don't really need that pretty baby to play the game. Oh..I love fluff.
A cash shop isn't a major anything these days. Almost all gaming/games have them or DLC which is like a CS.
It is the lack of response from this company and the ugly things that are popping out everywhere from this company. And if you didn't read some of the customer service replies to players that posted what was said to them. This full month payment take out to check if your CC is valid could take up to 30 days to refund (Well isn't that just jiffy since by then your 30 days free time will be up).
It's like they are trying to compete with EA who can win this year's award. This is not a way to treat any customer you want to pay a monthly sub. The free 30 days should be free period.
I'd say "its coming". It's a little start for me. Zenimax can win for this year.
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I'd say "its coming". It's a little start for me. Zenimax can win for this year.
I would definely leave then. Lol, would most likely even return to WoW after a year of not playing it. This is a beautiful game and I do love it. With that being said I do hope they fix this. It is a bad.
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Forss_Davidb16_ESO wrote: »You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.
People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.
... most of the people here don't have the stupid authorize money which is $15.. not $1 but $15, and most even don't have credit cards so now they need to go buy a damn 60 day gamecard to get there game activated, even though they already paid for FREE 30 days..
Edited by ZOS_MarissaM on April 4, 2014 12:01PM3 -
Pac✭So what if people don't use credit card ? So what if they gonna pay with gametime card ? How can you ask for confirmation, so you say if you don't have credit card,debit card, paypal etc u can't access The Elder Scrools Online. %20 People only use gametime card. Also i'm using paypal for web shopping how can u refund me with paypal ? Paypal will charge some money for that. This need to be fixed ASAP.2
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s2firestar✭✭Agreed. If they don't do sometForss_Davidb16_ESO wrote: »Bethesda’s Global VP of Marketing and PR, , Pete Hines
“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/
just as information.
Just to quote the next paragraph from what Peter Hines said“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.
People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.
Except when your bank (and your government) takes +5% off ANY kind of charge. Even if it is refunded later (and there goes the other 5%).
Except when you weren't informed about this, and now you only see that you don't have your 30 day of playtime what you have payed for, BECAUSE IT'S THE FRIGGIN END OF THE MONTH AND MANY OF US DON'T HAVE MONEY ON THEIR CC-s.
I payed for the *** thing, and now I want to use it!Edited by ZOS_MarissaM on April 4, 2014 12:02PM6 -
StevieKingslayer✭✭✭✭✭To all you people saying "it's not a big deal" You are wrong.
For some of us it is.
The bank I am with, If I get charged for something and I don't have the money, they take it and stick me into overdraft, I then get penalties ontop of that overdraft, plus I have to pay an extra fee because of the exchange rate. Our banks don't credit refunds or repayments until at least 24hrs, so the money doesn't come back straight away.
If that is not a big deal to you, Congratz, you can afford the mess around and don't have a messed up banking system. But how about a thought for those of us that have to deal with that sort of thing.
Not to mention, what about the people that have AP's coming out right now? If ESO has just taken their money, then their AP bounces, what then? Are they going to front up and give that person money for the inconvenience of now having to pay a bouncing fee? No. No they won't.
Just because it doesn't effect you, doesn't mean it isn't a problem.I am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.6 -
Tizz✭I don't have a credit card and I don't use PP. I was forced to use giropay and thus pay my second month of gametime immediately since I could not activate my key without doing so.
This IS unacceptable and I just did it because I really like the game so far and will probably play it for more than a month - but nonetheless I feel ripped off.Edited by Tizz on April 4, 2014 11:02AM3 -
Teoulas✭I have the same problem I paid for the game and I cant use my code because I dont have a cc currently...0
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Rozari✭ZENIMAX, THIS IS JUST BULL SH IT, YOU LOOSING CUSTOMERS WITH YOUR POLICY!
I don't want to play this game more and more, this policy is just a NAIL IN THE COFFIN!Edited by Rozari on April 4, 2014 11:08AM2 -
Rykoth✭✭✭✭Some of y'all are spoiled entitled brats. If you were able to muster up anywhere in the range of 60-100 bucks to buy the damn game, you should be able to afford 15 bucks that get held for all of maybe 3 days. If you don't... well, that's your lack of priorities on money spending, not Zenimax's.Gorthal gro-Gunthak, Chieftain of Mor'Grumaar
Sigrun Elkhorn, Nordic Warrior and Skald
Mor'Grumaar - Orcish Stronghold Roleplay3 -
felixgamingx1✭✭✭✭Christophetes wrote: »So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?
What kind of nonsense is this!?
Deposit $3 dollars
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Flametyn✭✭✭ok this discussion is now the most viewed and commented and we still ain't got any official answer.2 -
StevieKingslayer✭✭✭✭✭Some of y'all are spoiled entitled brats. If you were able to muster up anywhere in the range of 60-100 bucks to buy the damn game, you should be able to afford 15 bucks that get held for all of maybe 3 days. If you don't... well, that's your lack of priorities on money spending, not Zenimax's.
Right, so I am a spoiled brat because my payday is not smack bang where Zenimax want it to be? It took me a while to save up for two copies of the game, for me and my boyfriend both. We should not have to jump through hoops in order to play it. I have been playing online games for a while, and I have never had to jump through as many hoops as I have had to for this game. I have had a more than my fair share of their customer service these last few days, I can handle bugs, launchers not working and all sorts of things, But I will not stand by this. For some of us, that money could get held longer - but you only know what applies to your banking situation, and not others, so of course you wouldn't understand.
I budget my money well, but I happen to live in a country where if you don't have the money in your bank at that time, you get hit with massive fees. I really feel for the people that have had these issues, I have not had the misfortune yet, but I'm sure I will.
I am sorry if I am coming off as a ***, but this is seriously a bad move, and the lack of understanding from support and from the community, is astounding.I am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.7 -
arondight✭✭ZOS_JessicaFolsom wrote: »Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.
Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.
You have no business checking wether I have money on an account now that I might or might not need 30 days from now. The bank accout could be terminated by then. I might not want a sub.
Also, why do you bother at all? You were payed for a product and a service. You have that money already. Now deliver that service for the time you've been payed for! Should I be unable to continue paying you 30 days from now, you can and should terminate my game-account at that point in time. But my financial status up until then is none of your business.
You got the money. Stop asking questions. Deliver what you've been payed for, what you agreed to deliver.Edited by arondight on April 4, 2014 11:33AM14 -
orion17✭I have no accounts in euros, so the bank automatically transfers money from the national currency to the euro when paying at the current rate of the bank. When you transfer money the process is reversed. But the bank, however, remains as a commission for transactions, and the difference in the exchange rates.
And anyway, I do not understand why I have to pay the bank about 1.3 euro bank commission because someone wants to test my ability to pay?6 -
gryffon2✭✭It's a standard money making practice. Same as those credit report score companies. "Get your credit score for free! But you do need to put in your credit card first." The hope is you'll forget to cancel your subscription before the month is up and they'll get that subscription payment.
Personally I'm OK with it as I'm aware of the practice, but normally there's isn't a "test" charge. Even when there is, Paypal does one when entering a new card, it's only $1 just to confirm the card is good and the money is returned in a couple days. A full month's sub is not normal practice at all and I completely sympathize with those players who're getting hosed by this. (Buys them some Nord Mead so they can drown their sorrows
) 1 -
Cormoran✭✭Some of y'all are spoiled entitled brats. If you were able to muster up anywhere in the range of 60-100 bucks to buy the damn game, you should be able to afford 15 bucks that get held for all of maybe 3 days. If you don't... well, that's your lack of priorities on money spending, not Zenimax's.
And some of "y'all" will white knight a company no matter how underhanded they act.
I have the money, the point is that no other MMO dev has ever asked for this "authorisation check" when setting up an account with them. Even sites and services that do require such an authorisation check do it with a sum of $1.
What ZOS is doing is clear as day, they're making money from the interest they'll accrue by having this money in their accounts for that time. And yes even for such a small time, such an amount added up among all the subscribers will make them money.
They are doing this at our expense. I don't consider it being "spoiled" to ask that I simply not get screwed over. If you do then you deserve to be screwed over, you're no more than a door mat to them and they'll continue walking over you and others like you while you condone their actions.Cormoran Venim, level 6 Nightblade, Ebonheart Pact10 -
I haven't decided if I want to keep playing after the first month. I don't use a credit card and I don't plan on using one. My plan was to use paysafe or some other kind of gamecard if i wanted to keep playing, does this mean i am ***? If so, this really isn't right.2
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AngryNord✭✭✭✭✭
✭✭have People checked their account page here on elderscrollsonline.com?
Mine says:
Game Time Remaining
You have 29 days of game time remaining.
Billing Date
You will be billed on May 4, 2014 for kr.474.00
So wouldn't worry too much1 -
arondight✭✭Jazzblaster wrote: »I haven't decided if I want to keep playing after the first month. I don't use a credit card and I don't plan on using one. My plan was to use paysafe or some other kind of gamecard if i wanted to keep playing, does this mean i am ***? If so, this really isn't right.
Yes, you are ***.
They need subscriptions now, so they can boast about them in a press release. That press release is more important than you.
Also, they clearly want to coerce you to spend more money now, before you really know the game (if, for example, you need a gamecard for some reason). Speaks volumes about the trust they put in their own product.1 -
A friend of mine got this 15$ in his credit card. He asked the Support and they said it was temp. And yes it was. His account got charged with 15$ and got refunded for 15$ . This argument is over0
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Flametyn✭✭✭gtholouliseb17_ESO wrote: »A friend of mine got this 15$ in his credit card. He asked the Support and they said it was temp. And yes it was. His account got charged with 15$ and got refunded for 15$ . This argument is over
yeah don't bother of the others, if my friend is ok for that that must be ok for everyonegtholouliseb17_ESO wrote: »A friend of mine got this 15$ in his credit card. He asked the Support and they said it was temp. And yes it was. His account got charged with 15$ and got refunded for 15$ . This argument is over
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n3philimSoul ShrivenI just bought this game with the last of the money I had on my card. So what now?2 -
felixgamingx1✭✭✭✭We'll I'm not ok with taking out $15 as temp charge I *** want $1 dollar taking out!0
