Bank Account Being Charged?

whizzedoutwoz

I am amazed by this as it is common practice by a majority of MMO's and other services to only charge 0.01p for authentication, you also get to use the 30 days first, what makes ESO so special?

You really need to evaluate how you charge people, or make it less misleading.

Khyras

All they needed to do when setting up this subscription plan is to check if the credit card is valid (in use),which it is cause i used it to buy the game.I dont want to be charged 13 euros for 30 free days,not even temporarily.No other sub based MMO i played did this.I have 30 days free on my account,let me play 30 days without charging me for it.

ashley-jamesb16_ESO

Seras wrote: »

So... I pay the already scalped $120 Australian for the joy of buying the digital Imperial Edition directly from the ESO website, pay via Paypal... but now I apparently need to 'validate' the same Paypal account again by paying a full $15 fee up front.
Yeah. That makes sense. /sarcasm

You can set up a billing agreement with paypal, or charge $1 to a credit card. You DON'T charge someone a full months game time just to 'verify' their account.

This exactly, I'm from the UK bought from the Zenimax store so they have taken £79 from me yet they still want me to confirm the same payment info?

StevieKingslayer

Disgusting, Dirty, Underhanded Business techniques. I don't give a *** if they come back and say it's not their fault - their wording was not specific enough. I am so glad I did not enter my CC details, as I still have my two days free early access. Worst Launch Ever.

I really feel for the programmers and dev's on this one, because let's be honest - this little *** up will make a bunch of subber's walk away, and that's money lost. I thought that this was at least one area that they would not manage to mix up, but they did. It's been a while now with no update - which is no where near good enough when they are dealing with people's money.

I use a debit card, and I am lucky, because if I had entered my info, I would have been screwed royally. I don't have enough money for the sub right now, but I would have at the time for subbing. I know alot of people are in this same boat. There is no way in hell that I am being hit for an overdraft fee because they want to "authorize" my card. Charge $00.1 then, or even a dollar. NOT THE WHOLE BLOODY FEE. I don't care if it comes back within a certain period of time - It's not right. Not at all. Disturbing.

horizon011b14_ESO

still hasnt been fixed and still waiting on an email from billing
but if they havent read all these reponses and fixed it yet... i dont think they care

R1ckyDaMan

I was to and throw with support but kept getting the same generic responses, now they are not responding at all...

Flametyn

R1ckyDaMan wrote: »

I was to and throw with support but kept getting the same generic responses, now they are not responding at all...

Can an MMO have an auto response support?
Hell no!

SkerX

8 pages and not even a,calm down people we are on it from support team , great job zenimax$

Flametyn

yeah zen$max

deef85b16_ESO

Like I posted in an other thread:

What the heck is going on with Zenimax ?!

How much I do like the game, these latest messages about the full price billing and only 29 days of playtime (which should be 30 + 30 days if they already charged you the full subscription price) makes me very very upset!

And the silence on Zenimax part doesn't help either, this is very unacceptable.
This is not the way to treat customers which feeds you Zenimax keep that in mind!

If this isn't rectified soon I'll take this into the open on as many media I can think of.

If it weren't bad enough that people are still waiting to get their pre-order items back, bank items etc..

DAKherr

DAKherr wrote: »

Boy am I glad I haven't picked a subscription type yet seeing as I can't even get more than 30 minutes playtime in before getting disconnected due to an "unknown error" without fail and now these billing issues everyone is having. I'm also glad to see that Zenimax is taking such a proactive and reactive stance on these issues by keeping completely silent and not even bothering to try to address the largely growing and very angry consumer base that they're about to screw themselves out of even further due to financial issues. Bugs in a game is one thing... but not discussing MONEY with your consumers is very bad - especially when you're not following your own agreement.

Both of these combined are going to destroy this game... and the prospect that this game could possibly be dead before it even makes it out of the gate is something that scares me just a bit. I didn't spend $160 on two copies of the Imperial Edition to have it backfire in my face like this. Bethesda needs to step in and not let their flagship franchise get its name slandered.

This is how Zenimax looks to me right now: http://i.imgur.com/cMv3W1J.jpg

http://i.imgur.com/wGdDB4y.gif
http://i.imgur.com/IbDds9T.gif
http://i.imgur.com/oaXui9O.gif

It's nice to see Zenimax STILL haven't chimed in regarding this issue. Good job guys.

DanteYoda

So after sunday my game stops working and i don't get paid till tuesday...

If i get this extra fee (which i'm seriously doubting i will do) will i still get my 30 free days from then?

thegamekittenub17_ESO

I remember when I got WoW, came in with the Burning Crusade I believe. When I got my box, I installed, made an account...and played free with no CC required. I got an email from Blizzard about a week before my time was up saying I should soon set up my CC information.

Now I read every page and notice that this company is charging full month payment as a check (validation of card)? This is not good. I am also surprised there isn't a response to it. There is several things since early access that has went wrong. Down time during early access. Short time required to register your game, even if you pre-ordered the box edition and some places aren't sending them out yet even with the fastest delivery. Now charging full month just to check if your CC is valid?

I smell F2P coming because they are killing their paying customers with all the ugly things they are doing. And I actually love this game, but come on...You are making EA look good right now.

Elvikun

TirielsWhisper wrote: »

Elvikun wrote: »

Which is exactly why I say focus on the amount that gets blocked on you bank account for a little while, rather than "My time started running out today, I'm suing you unless it's resolved in 13 seconds!".

And then the dramatic part - they ARE robbing you? Really? Well maybe you should press charges then... Unless they actually aren't robbing you and are doing the most common thing out there when it comes to sub-based services of any kind.
And this ties to what I said already, this is absolutely normal, noone should complain about that, the suprising part is that the amount you get billed and returned is not 1USD/EUR, as it should be.
But reading this topic, this important and really only relevant part gets completely lost in all the drama, chaos and panic.

A lot of people live paycheck to paycheck. You may not be familiar with this concept - and if so, lucky you! But a lot (probably even "most") do live from paycheck to paycheck. This means planning out your expenditures to the penny if you don't want to end up with overdraft fees (bounced checks anyone?) and the like.

The problem with what Zenimax is doing is that someone may have planned out their money assuming that Zenimax would charge only $1 or nothing at all (since...basically no one charges more than $1, I literally have never seen a gaming company do this), but now they are having $15 held on their account. And, sure, it's going to fall off in a few days.

But in those few days, other things are going to try to clear. Checks may bounce. When overdraft fees are something like $35+ each, and you have an unexpected hold you can't get off that account, that's a problem. It's a problem that adds up to a serious, SERIOUS issue very quickly. Zenimax should have told people up front that the hold would be placed on their account, and made it 100% explicitly clear how much would be on hold and for how long.

Or else they should pay the overdraft fees.

But we all know that won't happen.

This is so incredibly unprofessional and abusive I just. I don't even. I pay $80, being told I get a free 30, and instead I get overdraft charges. \o/

Well, you may want to reread what I wrote, because you definitely aren't arguing my point there.

To sum it up, what I'm saying here, billing and returning a little bit of money is standart practice, people shouldn't rage about that, sub time starting to run out today instead of sunday, probably just a mistake because of the timing of when they decided to extend the grace period, that will likely get fixed and it's not exactly a pressing matter, no need to rage about that either.
Testing account by billing the full sub amount? Yes, that is bad and needs to be fixed (and I mean fixed, because this smells a lot like it was not intentional), but there is no need to scream bloody murder and run around setting the world on fire. Because of all the rage and chaos this causes half of the people didn't even realise it's not "Dey robbed ma account! Call dem polices!", believing it's not going to be returned.

So yes, it's a problem. It will likely be fixed before the grace period ends I would hope. With or without people being horrible asses about it.

I guess my point is simply that just because it's internet doesn't mean you (not you-you) have to scream like a dying goat and act like an idiot all from the dawn to dusk. It's not helping, it may even be making things slower and worse in fact.

trojka

Time to cancel pre-orders or sell keys.
https://account.elderscrollsonline.com/store/product/palomino_horse
Ingame shop comming. We'll have a new pay2win game. It was a good try Zenimax.

gazumpipes

Nice post, if it wasnt for the grace period of the early access pre-order, I wouldn't be very happy right now, but I can wait until sunday and hopefully they can have it sorted out..... but what about the new people that bought retail and want to activate today for the official launch for first time?

AngryNord

trojka wrote: »

Time to cancel pre-orders or sell keys.

So can I have Your stuff?

Cormoran

This is disgusting.

First issue comes in not having the money in ones account now, which means the bank will charge a penalty fee for overcharging (if your account is even set up for that, which if it isn't then say byebye to your "free month"). Second issue is if one doesn't have the money in there when ZOS takes it out after the first 30 days then the check is useless.

ZOS, If you wanted to actually check it you could have done it with $1 (which paypal has already done for me, at my specific request and not on the sly) doing it with $15 just makes it look like you're just trying to milk us for the interest you'll earn from that money being in your account.

I fully understand setting up my subscription plan on day 1, I've done that in countless other MMO's, however asking for more money on that very day is something entirely new. You don't need to do this, no other MMO has, and the way you're going about it is suspicious enough for me to contact the ACCC tomorrow to discuss my options.

Shame on you.

Daviiid_ESO

Pretty sure WoW also required you to enter CC information to authorize to access your 30 days. At least when I played.

It's amazing how people still whine that they've been charged and "WHY WHYY WHYYYYYYYY" when it has been clearly stated several times that it's just authorization and you HAVE NOT BEEN CHARGED. Pre-Auth usually takes a couple of hours max.

Ojustaboo

ShiBu wrote: »

Bethesda’s Global VP of Marketing and PR, , Pete Hines

“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”

http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/


just as information.

Just to quote the next paragraph from what Peter Hines said

“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”

Flametyn

They are just ridicolous

thegamekittenub17_ESO

trojka wrote: »

Time to cancel pre-orders or sell keys.
https://account.elderscrollsonline.com/store/product/palomino_horse
Ingame shop comming. We'll have a new pay2win game. It was a good try Zenimax.

That is fluff (cosmetic mostly) and you don't really need that pretty baby to play the game. Oh..I love fluff.

A cash shop isn't a major anything these days. Almost all gaming/games have them or DLC which is like a CS.

It is the lack of response from this company and the ugly things that are popping out everywhere from this company. And if you didn't read some of the customer service replies to players that posted what was said to them. This full month payment take out to check if your CC is valid could take up to 30 days to refund (Well isn't that just jiffy since by then your 30 days free time will be up).

It's like they are trying to compete with EA who can win this year's award. This is not a way to treat any customer you want to pay a monthly sub. The free 30 days should be free period.

gazumpipes

Wow managed to get on the phone with someone from support.. Speaking to his supervisor quickly, on hold while he chats to him... will get back with what he says.

Streega

trojka wrote: »

Time to cancel pre-orders or sell keys.
https://account.elderscrollsonline.com/store/product/palomino_horse
Ingame shop comming. We'll have a new pay2win game. It was a good try Zenimax.

Yup, that was my thougt either
And yes, AngryNord, you can have my stuff - but, you see, I'm a little Bosmer girl, about 1.40 m tall (4,5 feet?), so I'm afraid it want be good for you to wear :P

trojka

AngryNord wrote: »

trojka wrote: »

Time to cancel pre-orders or sell keys.

So can I have Your stuff?

Canceled it.

NyanOverlord

Forss_Davidb16_ESO wrote: »

Pretty sure WoW also required you to enter CC information to authorize to access your 30 days. At least when I played.

It is since WotLK I believe.
I dont know what all people are whining about. They charge me 15 bucks, yes, and they returned them back to me in two hours. What is the big deal?
And publisher of ESO is Bethesda Softworks, not ZOS. Probably should blame publisher, not developer, eh?

gazumpipes

gazumpipes wrote: »

Wow managed to get on the phone with someone from support.. Speaking to his supervisor quickly, on hold while he chats to him... will get back with what he says.

Okay, they found the post, are aware of it, logged and escelated the problem with higher ups in billing and they will be working on it to resolve the problem.

Let hope they get it sorted out quickly.

trojka

Forss_Davidb16_ESO wrote: »

Pretty sure WoW also required you to enter CC information to authorize to access your 30 days. At least when I played.

It's amazing how people still whine that they've been charged and "WHY WHYY WHYYYYYYYY" when it has been clearly stated several times that it's just authorization and you HAVE NOT BEEN CHARGED. Pre-Auth usually takes a couple of hours max.

Wow didn't even ask for you credit card. I played it for years without a credit card. Do you have any solution for who has not money in his card?

Daviiid_ESO

Ojustaboo wrote: »

ShiBu wrote: »

Bethesda’s Global VP of Marketing and PR, , Pete Hines

“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”

http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/


just as information.

Just to quote the next paragraph from what Peter Hines said

“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”

You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.

People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.

Witblitz

This entire franchise is a good example on how not to do things the correct way.