Continuation of Patcher Reinstall Issues

pounamu

strefilb14_ESO wrote: »

Sweet...I tried the fix on page 7 as well and it worked...thank you so much to both Aldarund for the original work around and Paunamu for adding the NA file versions! you guys ROCK! Zenimax, you ought to give those two some free game time

we all wanted the same thing and Aldarund came through with a good way to fix it. And still 24hrs later no fix from Zenimax this isn't a good look for them at all and that poor forum mod who posted a couple of reply's would be pulling all there teeth out because they wan't to help but can't because they are not a dev and can only give what info they know .

Tigstk

KefkaGestahl wrote: »

I was unaware of this newer solution. I went and tried the old one - "cancelling the download then hitting repair". That ended up wiping all of my files. So now I do have to redownload the game. I don't have the fastest internet, so hopefully it's done by noon if I start it now...

And I just bought a six month subscription.

System recovery to 4/2?

Most computers automatically have a system restore that saves data within the last few days

Chantal

Try deleting the launcher, replacing the .version files and then reinstalling the launcher.

kanefire wrote: »

alright so you keep saying add these files i have added them and every time i start my launcher it just deletes them again any suggestions?

Kadigan

Okay, where is the official word from Zenimax on this? This has gone on far too long. Please make some kind of announcement on whether the launcher can be used without auto-erasing everyone's files or if we are still waiting on a fix or what. I'm seeing problems from people who are trying to run the game without the client and at this point even my patience is running thin. Loving the game itself doesn't matter much if we can't get past the launcher.

pounamu

For people not wanting to dig through all the 11 pages that are now finding they have the INSTALL button issue please visit this thread for a fix if it fails then 2 other options are listed.

http://forums.elderscrollsonline.com/discussion/68496/aldarunds-work-around-for-the-install-launcher-bug-support-please-make-this-a-sticky#latest

FezzikVizzini

Much obliged for the 3 files fix. It worked for me. I was going to do a complete uninstall and re-install but held off as I would have had to uninstall from Windows (as obviously the launcher did not have the uninstall option) and I was not sure if that would remove everything correctly. I will make sure I have a complete backup after every patch from now on.

As a computer programmer of 30+ years I have to say that I am amazed that ZOS have not fixed the problem by now, especially since the community have told them what the problem is. It certainly does not bode well for the future.

I was going to take advantage of the cheaper rate for a 6 month subscription but there is no way I am going to do that after this fiasco.

LunarMedic

I still don't have an eso.exe or 'Files' folder. How do I get them?

FezzikVizzini

LunarMedic wrote: »

I still don't have an eso.exe or 'Files' folder. How do I get them?

In that case your launcher has deleted your game files. Only way you can proceed is to do a complete reinstall.

Keurk

skhelterub17_ESO wrote: »

@sinbad This is probably your ONLY recourse as when this happened to me the original working client was already completely gone from my harddrive. SO if you have the client then run it from the eso.exe not the launcher.

i can say it worked for me . Im playing since 2 days now using the ESO.exe in program files X86/zenimax online /TESO EU/game/eso.exe and it works fine for me.
If i try to restart by the launcher, it still says i have to download some 5gb patch (what i already did 2 Days ago after the release downtime)
So, guys, until they fix the launcher in itself, try going directly from the application in your game files directory!

kattrax

Okay the fix worked but the problem is some of us are having problems trying to get those three files copied if anyone can please help walk us less com smart people get past that poin. It would be greatly welcomed. I hope they manage to fix this soon.

sonofdaw

when I click my patcher, it starts up and all it says is Loading.... then after about a minute it just goes away. there is no button to cancel. any suggestions?

ah nevermind...I have no patience lol.. I deleted and am downloading again... guess I wont play til sunday. /sigh

daydreamical

ProfessorSophie wrote: »

HELP please, I am in the same boat. I have been trying everything since the 5 day early release to no avail. I have even uninstalled and reinstalled, but used the launcher and I guess it immediately deleted those files mentioned above. There is just no way I can use up more data to download again. How do I use those files listed above, every time I click on them they open up a blank web page. What am I doing wrong? Thank you

Hello, you need to right-click on each of those links and do "save link as..." to your desktop.

From there, copy each of those 3 files into the respective locations mentioned in this thread: http://forums.elderscrollsonline.com/discussion/68496/aldarunds-work-around-for-the-install-launcher-bug-support-please-make-this-a-sticky#latest

Note: if you're playing on US megaserver, the directory will be "The Elder Scrolls Online" (without the "EU").

After that try going to Control Panel and uninstall your launcher (that will just uninstall the launcher, the "The Elder Scrolls Online" directory will remain). Then download the launcher installer again from your ESO account web page and install it.

After that try running it and see if it works (hope so!)

Hope this helps and best of luck for you and everyone with this problem!

Marthanna

I tried Aldarund's file fix, but unfortunately it didn't work for me. Like a fool I let the whole thing "re-install" overnight, woke up this morning and did the prompted "repair", now it says contact customer support and do the Game Consultant thing.

Please Zenimax, come up with a solution to this! Hopefully I can still get into game through the eso.exe file (if it's still there).

Maestro_Sartori

There was another launcher update this morning...

sonofdaw

I wanted to update my post by posting another to share my experience and maybe giving some clues as to what is happening.

I downloaded the game last week during the early access. When the game went live I hadn't patched until today. The patcher had to update itself and during this process it appeared to me that the patcher had hung up and I terminated the app in the task manager then restarted. This is when my problems started. The patcher would start but all I would see is "Loading...". This would last about a minute and the program would just close itself.

I downloaded and copied the files as mentioned above but I had the same results.

So I uninstalled and started over.

To begin I moved the install location from default, c:/program files {x68}/zenimax/elder scrolls online, to E:/program files {x68}/zenimax/elder scrolls online. Same file structure as default just a different drive. I then downloaded the installer again and ran it. The installer updated itself, it asked me where to install and I gave it the same file location as I did before, E:/program files (x86)/zenimax/elder scrolls online and when the patcher ran it stopped in the same location, saying "Loading..." and it would close itself. I did this 3 times, each time uninstalling through the control panel and making sure the created folders were deleted.

On the 4th attempt I got frustrated and hurried the install not changing the location of install and it got through all the way to actually downloading and installing the game. I didn't realized what I did so I stopped the install and started over, uninstalling. This time I did change the install location to where I had it, E:/program files {x68}/zenimax/elder scrolls online and it failed again.

so I wanted the game to install on my "E drive" so I installed it in E:/program files (x86)/elder scrolls online, dropping the zenimax folder and now it is installing again just fine.

Once the installer is finished, I'll update this post.

Sorry for the long post I hope this helps the devs.

Edit: game is working now after changing the install location.

Maestro_Sartori

Yes don't terminate the launcher if its updating, and yes it looks likes its hanging but its not..

otomodachi

sonofdaw wrote: »

I wanted to update my post by posting another to share my experience and maybe giving some clues as to what is happening.

Likewise; have had whole program installed to D drive, otherwise standard filepath. Had no problems until after the two patches that came out pre-live. At that point, I got a repair button for my launcher, let it run played a while, logged, checked on the forums. Went back, had install button. Closed launcher, played a bunch yesterday 4.4, like probably a gross number of hours just running from the .exe. Starting noticing FPS drops of 50% intermittently until finally it seemed to just be a constant thing; went to load launcher.

Launcher automatically started the reinstall, but didn't delete my files. I let it do it's thing for a while while I did some research here. I clicked the gear for game options, cancelled the install, selected repair and it downloaded 3.65 megs, verified rest of install, downloaded another 1.6 megs, verified a 4-5 gig chunk, again, and was done with a play button again.

To re-state things other people said before met that helped- if your launcher is running the re-install, check your install directory to see if the files are still there, You probably wanna navigate to C:\Program Files (x86), and then right click the zenimax online folder and see if the size is big, like bigger than 20 gigs.

ZOS_JasonI

Hi there, everyone. Thank you for your patience while we've been investigating the issue. If you're still seeing the "Error 209 – PatchManifestError_VersionFail: Unable to determine current version" message, we'd like you to try a few things.

Please run the Game Consultant tool (located under Launcher Settings -> About) and provide the details of that .txt file to our Support Team. Our team will be able to review the contents of the file in order to find any reasons for this error.

You can also attempt the steps listed here:

1. Cancel or pause the patch
2. Expand the Game Options menu (Cog wheel located above the News Feed)
3. It should say "Updating….," and under that it should say "Cancel." Click Cancel
4. The expanded tab should now change to include "Repair." Click repair, and wait for it to finish.

Repairing will go through a loop of verify -> download -> verify until all the files are repaired. The progress bar will therefore go from 0 to 100 multiple times before it finishes. It is possible that the system will need to download large files.

5. Now attempt to log in again.

Please be sure to let us know if this helped solve the error. Thanks!

sonofdaw

Maestro_Sartori wrote: »

Yes don't terminate the launcher if its updating, and yes it looks likes its hanging but its not..

Ya, I know I caused the issue. but what I don't understand is, why does it continue to fail if I try to install the fresh game in its original location? I'm guessing there is registry corruption or something?

vengeful_batosai

My issue is that i cant open the launcher at all to get the patch i need to play the game. I can go to the EXE file and it will bring the game up but i try to sign in and it just times out. My version of the game is still 1.0.0.727772 so if your getting annoyed by having to use the EXE file to get into the game relax. at least you can get into the game. I cant even get there. 6 days and counting

FezzikVizzini

ZOS_JasonL wrote: »

Hi there, everyone. Thank you for your patience while we've been investigating the issue. If you're still seeing the "Error 209 – PatchManifestError_VersionFail: Unable to determine current version" message, we'd like you to try a few things.

Please run the Game Consultant tool (located under Launcher Settings -> About) and provide the details of that .txt file to our Support Team. Our team will be able to review the contents of the file in order to find any reasons for this error.

You can also attempt the steps listed here:

1. Cancel or pause the patch
2. Expand the Game Options menu (Cog wheel located above the News Feed)
3. It should say "Updating….," and under that it should say "Cancel." Click Cancel
4. The expanded tab should now change to include "Repair." Click repair, and wait for it to finish.

Repairing will go through a loop of verify -> download -> verify until all the files are repaired. The progress bar will therefore go from 0 to 100 multiple times before it finishes. It is possible that the system will need to download large files.

5. Now attempt to log in again.

Please be sure to let us know if this helped solve the error. Thanks!

If you or anyone else at ZOS had bothered to pay ANY attention to this thread you would know that this answer is the most insulting pile of **** imaginable.
Where has anyone mentioned this 209 error ?

Please re-read the problem. It is not a patching problem.

THE PROBLEM IS THAT THE LAUNCHER ONLY HAS THE OPTION TO INSTALL
AVAILABLE. NO REPAIR, NO PATCH. ITS BECAUSE IT IS NOT RECOGNISING THE GAME IS THERE, IN MOST CASES BECAUSE THOSE 3 FILES ARE MISSING !!!!!!!!!!

Thankfully I managed to fix the problem as described by a previous poster (3 files missing). For anyone else I would suggest uninstalling from windows and dowloading the whole thing again from accounts page.

Don't bother to wait for ZOS to do anything because quite clearly they don't have a scooby.

joshisanonymous

ZOS_JasonL wrote: »

Hi there, everyone. Thank you for your patience while we've been investigating the issue. If you're still seeing the "Error 209 – PatchManifestError_VersionFail: Unable to determine current version" message, we'd like you to try a few things.

Please run the Game Consultant tool (located under Launcher Settings -> About) and provide the details of that .txt file to our Support Team. Our team will be able to review the contents of the file in order to find any reasons for this error.

You can also attempt the steps listed here:

1. Cancel or pause the patch
2. Expand the Game Options menu (Cog wheel located above the News Feed)
3. It should say "Updating….," and under that it should say "Cancel." Click Cancel
4. The expanded tab should now change to include "Repair." Click repair, and wait for it to finish.

Repairing will go through a loop of verify -> download -> verify until all the files are repaired. The progress bar will therefore go from 0 to 100 multiple times before it finishes. It is possible that the system will need to download large files.

5. Now attempt to log in again.

Please be sure to let us know if this helped solve the error. Thanks!

I'm glad you're offering a possible fix and all, but I never got that error. I also can't begin the install in order to be able to cancel it because I don't have another 60GB free on my HD. Any suggestions?

ZeroPersona

WebGet Request Failed problem. can help me. getting *** already bcoz cant play

Cypherseeker

Hey, I just wanted to say thank you to everyone. For some reason my game was running fine when all of this started, but my husband's only had the install option. Thanks to this forum, and NOT to ZOS, we've been able to play this game with little issue despite not being very tech savvy. On one hand I'm amazed at how helpful everyone here is, and on the other I'm massively disappointed in the actual people running this operation. So, with that, thank you once again.

pad11

Okay so weird thing for me is I CANNOT find my Zenimax folders anymore! WTF???? I did not uninstall the game...has anyone else had this issue?

matt2115

I downloaded the files and than repaired launcher... ant it fixed the problem (it wanted to download 5gb but I just clicked cancel)

Dev

I would prefer if available, that Zenimax makes the files available to download. Nothing against the guy who posted them, but I just prefer to get the files from the company.

FezzikVizzini

Dev wrote: »

I would prefer if available, that Zenimax makes the files available to download. Nothing against the guy who posted them, but I just prefer to get the files from the company.

You won't get them from ZOS because although this thread informs them what the problem is they are either too stupid or just can't be bothered to do anything.

Bryce

Because of the missing DE files: Backup your entire Zenimax Online folder, otherwise you are more borked then now.

Go into the "Zenimax Online\The Elder Scrolls EU\depot" folder like Aldarun described. Rename the file depot.version (like depot.version_ )

Open the file "Zenimax Online\Launcher\ProgramData\applications.json" with Notepad. Find the string

"autoPatch":true,"region":"EU",

and replace it with

"autoPatch":false,"region":"EU",

Save and close the file. Start the launcher directly from the launcher folder and stop any progress if there is one. Go to Settings and click repair. It will re-download the renamed manifest file and the current small patch. If the launcher still download something big, that tip may not worked for you. Go back to the mentioned backup.

Please let us know if that tipp worked too.

Aviate

None of what you all have provided has worked for me. After patching those files were still in my ZO/Elder Scrolls Online folder. I even tried replacing them with the ones you all had provided, the game began to patch again, cancelled the patch as many posts state, ran repair. SAME ISSUE. 30 days of free game time my arse. Only solution I've found is to uninstall the game and completely re-install it. Lost half my early access time thanks to this, now having to still do it during launch on this "free" 30 days. UGH