Stop closing bugs that have never been fixed

Billium813 · October 2023

This is a more of a suggestion to the mods. You need to stop closing old bugs that have been around for YEARS just because they are old. The comments being added are that the bug STILL exists! And other players are confirming that it's still a problem! Deleting these old discussions throws away work around documentation for players and important information for devs in case they decide to fix it someday. It throws away just how many players have come here to post that it's still an issue!

INSTEAD
How about linking existing bugs to older ones that are already open? If the issue really is actually fixed in PTS, then you need to come to the forum and THEN close the bug as fixed! You can't just ASSUME the bug must have been fixed because its old! These are legitimate issues that aren't being addressed for YEARS! Closing old bugs and telling players to just open a new one is obviously NOT fixing the issue...

Billium813 · October 2023

Billium813 · October 2023

wilykcat · October 2023

My guess of why those threads are closed:
1. Maybe they don't need like a hundred different threads about the same exact topic. Or..
2. If most of those threads are old so bumping them is considered spam.

A suggestion: Just one thread about it is enough. Leave the newest one open and close the rest. I'm fine with that.

NoticeMeArkay · October 2023

Considering the fact that the oldest threads regarding both issues date back to 2017 and 2019, I doubt that leaving it at one thread will do anything apart from collecting dust. It's 2023 now and both issues are still present.
As far as I remember the bug haunting the boss fight in Castle Thorn has been attempted to be fixed a couple times now.
So far to no success but we know that the problem itself hasn't been forgotten about.

Perhaps we as the players should add our own contribution to the forum structure and keep a collective post at the very top of this forums section:

Players can report new found bugs in the comments right below that thing and multiple reports might end in an edit to the OP at the very top. To allow developers quick and easy access to current issues concerning the playerbase.
Players can also report that a certain old bug has been fixed, resulting into the removal of that exact bug from the top post.
Somewhat like a second verification after a hotfix or statement by zos that a bug should be fixed now.

Constantly closing old threats, moving them from one section and into another and having mods close down threads simply because some users are incapable of discussing an issue without being disrespectful or down right toxic didn't help much in the past years.

Freilauftomate · October 2023

NoticeMeArkay wrote: »

Perhaps we as the players should add our own contribution to the forum structure and keep a collective post at the very top of this forums section:

Players can report new found bugs in the comments right below that thing and multiple reports might end in an edit to the OP at the very top. To allow developers quick and easy access to current issues concerning the playerbase.
Players can also report that a certain old bug has been fixed, resulting into the removal of that exact bug from the top post.
Somewhat like a second verification after a hotfix or statement by zos that a bug should be fixed now.

Would be nice, but projects like that have all been shut down for whatever reason.

twev · November 2023

wilykcat wrote: »

My guess of why those threads are closed:
1. Maybe they don't need like a hundred different threads about the same exact topic. Or..
2. If most of those threads are old so bumping them is considered spam.

A suggestion: Just one thread about it is enough. Leave the newest one open and close the rest. I'm fine with that.

If you want one thread about a bug, then constantly closing threads reporting live bugs just because they are 'older' only forces new threads reporting the same bug.

Bump the original thread, and stop closing the original threads. Forcing a new thread when the original bug is either not fixed, or is reintroduced in a later patch just makes it look like the bug report is new with no history.
Carrying on a thread to document a longstanding bug allows players to see that a bug is ongoing, and that each player reporting the bug wont have to type multiple paragraphs of data outlining the SAME bug details that keep getting reported because the bug hasn't been fixed yet.

Closing bug threads that are reporting bugs that are still in the game just removes documentation of accountability by burying them deeper in the archives and giving the false impression that constantly live or constantly recurring bugs are suddenly being reported for the first time by newer players that are just experiencing them now.

It always felt to me as if that was a way to bury discussion of inconvenient record by making any bug thread look like it was no more than a few days or at most weeks old rather than showing that there are dozens or hundreds of reports going back years.

wilykcat · November 2023

Closing threads is not the same as deleting them. They are still there.

When a thread is closed that means no one can leave a comment on the thread. People can still read and go through those threads. So it's basically locked.

When a thread is deleted means no one can access it and it's gone forever. A post only gets deleted by request of its author or it gets deleted for breaking the rules (depending on severity and decision).

Closing multiple threads about the same topic or that are bumped prevents spam and keeps the forums free from clutter.

I'm done with this discussion.

If any moderators are out there. Please delete my previous comment in this discussion.

SaintJohnHM · November 2023

Yeah, it's a waste of player time to keep creating new threads about bugs that have existed for years.

I think we need to make a public bug tracker for them so they can't pretend bugs are resolved just because they're old.