The queuing is UNACCEPTABLE

Maxx7410

Microsoft hamster: something is wrong that isn't working right!!!

Zengrath

Wow. I just came back to ESO after wanting to try the latest expansion. ESO is the only Bethesda game I play anymore due to the quality of this publishers games going completely in wrong direction these days but ESO is actually one of the more enjoyable MMO's out there for me. It saddens me to see despite paying monthly. despite them charging so much money for so many different things from subscriptions, DLC's, upgrades like character slots, bags, mount upgrades, cosmetics and more. they are letting their servers have such a huge queue. I came to forums when i seen a huge queue today despite paying for Plus hoping it was just due to a recent maintenance issue, or a bug that's being worked on, or maybe for some reason due to an event there is an usual high amount of players right now and maybe they are working on upgrading the servers to hopefully stop this in future.

According to reactions in this thread, i'm sad to see this is an on going and common problem now. It doesn't surprise me though, Bethesda is regularly showing they care less and less about it's customers. for example I was one of first to buy a valve index and to buy Skyrim VR on PC when it came out, turns out I couldn't play it, the A button wouldn't work and when contacting Steam they told me repeatedly they couldn't do anything, that issue was a hard coded problem in the games .exe which they cannot touch. I tried reaching out to Bethesda but they kept giving me auto-reply messages saying I need to contact steam and it has nothing to do with them, which is clearly a lie. While other 100's of games i've had, patched all their games within months of Index coming out, and was either free or a fraction of cost of skyrim VR. Skyrim VR still was charging $60 and still was claiming Valve Index support which is a lie, yes headset worked but not controllers. everyone in community kept saying solution was to use old oculus controllers with index instead of index controllers. I tried so much to get it working as community claims I could get it working with mods and configurations on steam and for months i tried every now and then only for it to sometimes work temporarily but then stop next time I booted up the game again or work then suddenly stop in middle of playing. With as little buttons VR controllers have, losing A button simply wasn't acceptable and i was not interested in playing with alternative configurations that avoided using A button with massive losses in functionality. And steam wouldn't give me a refund since i spent more then 2 hours trying to get it to work due to fanbase ensuring me i was doing something wrong and i just had to use mods, which again i tried everything and spent probably 50 hours trying to fix it over months. Betheda also wouldn't respond or give me any refund for issue.

Then of course we had the horrible situation of Fallout 76. At this point between these two issues I realized Bethesda has gone the way of EA or Blizzard and decided I will never buy any new products again from them. However until now MMO has largely been unaffected by Bethesda's obvious corruption. However has ESO now fallen victim to Bethesda's clear disregard for their customers? Do I need to now just take the loss of money I put into this game and move on? I already put Bethesda on my ignore list on steam, but i fear ESO will need to be uninstalled. I don't want to wait 30-60 minutes to play. I have only a few hours on weekdays to play games and dont want to waste more time then needed on weekend.

Enemy-of-Coldharbour

I just went to Steam and download a new game while I'm waiting. I'm having so much fun with my new game I dropped my ESO queue. Life/time is too short to wait on ZOS.

@ZOS_GinaBruno
@ZOS_Kevin

Azrael_1976

Do you know, how long I have been qeueing for you?
@ZOS_GinaBruno , @ZOS_Kevin , @ZOS_KaiSchober

Pleased give us an Update about this crazy [snip]

[edited for profanity bypass]

joergino

Vex.1337 wrote: »

[snip]

This doesn't explain the queues consoles are getting. The issue seems to be unrelated to the Epic giveaway.

[edited to remove quote]

Gordias

Gordias wrote: »

After 40 minutes of queueing and getting the error, now

And this will be the result:

https://youtu.be/Aept6tOqAEY?t=243

..and it was the result:

shadow_7718

This needs a lot more attention, this IS ridiculous. I paid for the game, it's expansions, and a monthly stipend for ESO+, not to mention occasional crowns, and I have to wait to get in the game??? This is about to become grounds for a lawsuit no matter what the TOS says. Paying for playable but getting unplayable!!! I'm venting because I am truly pissed. I have a narrow window to get on and play and now that narrow window has been cut short. FIX IT NOW!!!!

Zengrath

Wow so after waiting 35 minutes I was told "Error 103 (4:5:287:0) Failed to obtain server connection information"

This is not acceptable at all. I've put hundreds of dollars into this game.

What is Bethesda saying about the issue? what's the official response?

Braggar

shadow_7718 wrote: »

This needs a lot more attention, this IS ridiculous. I paid for the game, it's expansions, and a monthly stipend for ESO+, not to mention occasional crowns, and I have to wait to get in the game??? This is about to become grounds for a lawsuit no matter what the TOS says. Paying for playable but getting unplayable!!! I'm venting because I am truly pissed. I have a narrow window to get on and play and now that narrow window has been cut short. FIX IT NOW!!!!

I second that!

scorpius2k1

nick59349b14_ESO wrote: »

nick59349b14_ESO wrote: »

There still has been no updated response since this started occurring 2 days ago (July 28th) on either of the official Twitter social media accounts. 🤷

https://twitter.com/BethesdaSupport



https://twitter.com/TESOnline

Ovrkyl

Dammit Q! Wrong franchise!

Syldras

Started queuing at 8 pm: 1 hour queu.
8.30: 55 minutes left
8.45: 50 minutes left
Interesting.

Inyhel

This is actually worse than the Diablo IV beta testing. I guess no one thought to stress test the servers before doing the EPIC and ESO+ freebie events...

My queue errored and now I have to start over again for another 1hr. Was thinking about subbing to ESO+, not anymore I'm afraid.

Syldras

Inyhel wrote: »

I guess no one thought to stress test the servers before doing the EPIC and ESO+ freebie events...

It's always the same problem when they do events and free ESO+ trials at the same time. Or new story chapter/dlc releases and free ESO+. And now the Epic Store promo on top of it...

Same nonsense as doing a big update and starting an event on the same day.

DinoZavr

Dear @ZOS please explain

Hurbster

Tried again.

Hour and a half.

Yeah, not happening.

DipItInCider

came back to see how things are. I believe I have QUEUE FEVER looking for a antidote ZOS????

redlink1979

Thanks to all who made this possible. PC EU

Zengrath

I submitted a ticket for this issue demanding an official response. even if we wait 30 minutes or more it says then it couldn't connect to servers. I got an email with a generic post saying to review the bug forums then saying if I don't respond within 4 days they will assume issue resolved and no further updates will be provided by Bethesda. I then try to update ticket to respond and indicate this isn't an acceptable solution and ticket says, " This incident cannot be reopened or updated. If you need further assistance, please submit a new ticket."

Are you kidding me? this is Skyrim VR all over again. They always automatically close our tickets with no official response and no assistance at all. this is not acceptable for a product i've spent hundreds of dollars on to just be told to shut up and don't contact them. I'm opening another one since I have no choice but wait in queues that keep failing and they claim issue was fixed on 7/28.

Lumenn

nick59349b14_ESO wrote: »

Wait, is this real? The cs tickets are letting people know and the forums are getting snipped, edited for(insert reason) but we can't even get a header? Has there been a comment anywhere on another thread?

Monkeywithtacos

What in the actual [snip]?? I pay a subscription to play your game ZoS! A 51min queue is unacceptable!!! What in the HELL are you thinking?

Absolutely UNACCEPTABLE...

@ZOS_GinaBruno @ZOS_Kevin

[edited for profanity bypass]

Zengrath

Lumenn wrote: »

nick59349b14_ESO wrote: »

Wait, is this real? The cs tickets are letting people know and the forums are getting snipped, edited for(insert reason) but we can't even get a header? Has there been a comment anywhere on another thread?

Ok so it's a temporary issue? not the norm now? I sure hope so. i already wasted an hour today and I just renewed and bought the expansion and will have to wait until next weekend to play now. Do i get compensation for my week I couldn't play, my wasted time, and my stress? Sigh

Ravensilver

1 hour and 34 minutes? @ZOS_GinaBruno or whoever! Do you honestly believe that I will sit here one and a half hours, *waiting* to be *allowed* to play a game that I pay for every month? What the [snip]???

[edited for profanity bypass]

DipItInCider

Monkeywithtacos wrote: »

What in the actual [snip]?? I pay a subscription to play your game ZoS! A 51min queue is unacceptable!!! What in the HELL are you thinking?

Absolutely UNACCEPTABLE...

Hey we are all in the same boat here. Most are paying customers.

[edited to remove quote]

mumbling-midget

oh [snip], so waited my 1 hour 32 minutes only to get and error message on login.

come on, this needs sorting

[edited for profanity bypass]

Sunshinesunset

As an eso plus member this is completely unacceptable. I do have a life and I try to log into the game when i have time.
Waiting an hour is [snip]. Why should I pay you 16 dollars a month when I have to wait an hour to get in? Don't give it away free if you dont have enough servers to handle everyone. Or at least queue up the new people and let the plus members who have been playing a long time to get it. This is bad business.

[edited for profanity bypass]

Rowjoh

not a great advert for potential new players to be met with never ending queue times, and no sign of acknowledgement, explanation or reassurance on ESO's home forum.

wenchmore420b14_ESO

wenchmore420b14_ESO wrote: »

And of course this happens today. This is the last day I have available to to play for a couple of weeks as I am having to move to another state and won't be able to play for awhile.
Last night I kept getting disconnected every time I changed characters and now this.
Glad I at least got trader bids done last night.

@ZOS_Kevin @ZOS_GinaBruno
Any response would be appreciated.
Thank you!

Well, my 20 minutes turned into 30 minutes.
Got in game, rushed to do as much as I could, i.e. guild stuff, basic dailies, etc, 30 minutes in, kicked from server.
Now queue is at 2 hrs. Guess Im done playing till my move is done. Hope they have this fixed in a couple of weeks when I am able to get back on line....

"Wench is a SAD panda".....

ValerraTheProwler

Just play something else in the meantime.

Melissa1414

I never had to wait to get in THIS game before this weekend. I am in a 35 minute queue right now because I got logged out because it took longer than expected to give my animals their medication.