Unable to Login - "Your username or password may be incorrect or inactive at this time"

MercilessnVexed

While you're all busy complaining, I'm playing the game. Thanks ZoS!

Dake

Sythen88411 wrote: »

I just got home logged on just fine. Yall able to get back in?

2½ hours ago when I tried to login (and this thread was on 4 pages) it was absolutely not working on one account - got lucky and got in on my banker account (yay had 10 min of stuff to do) - the account management on the website wouldn't take either login.
Now people have gone to bed I can at least login and claim the daily - then go to bed because … well game time is over. At least Battlefield got patched.

Too bad I subbed 6 months upon comming back, lesson learned. Fool me once....

seveneighttwoub17_ESO

Just figured I'd chime in. Some are able to log in, but many still can't get in. Mine still does not work and many of my friends who play say they are unable to either. PC/NA

rez0055

Yes logging in seems to work. I'm logging in as we speak.

But doesn't justifiy the fact that ZOS NEVER COMMUNICATES WHAT'S GOING ON.

ZOS_GinaBruno

Thanks again for your patience, everyone. This afternoon, we experienced a critical failure in our network that caused a cascade of network traffic to back up the system. We had to first fix the core issue, then let the traffic resolve over time. At this time, things now seem to be getting back to normal.

Tantala

For what it is worth, I was having this issue so I logged onto my account and changed the password then everything worked ok.

Dake

seveneighttwoub17_ESO wrote: »

Just figured I'd chime in. Some are able to log in, but many still can't get in. Mine still does not work and many of my friends who play say they are unable to either. PC/NA

The game was working normal in terms of relogging characters and doing banking stuff on my one account while the other one was utterly locked out. So it seems the login server is the problem. At least was tonight - yesterday I skipped ESO due to the loading screen ***.

KexinAD

Time to resub for that annual ESO+ guys! Gogogoggo!

Salix_alba

thank you

Woodoochill

ZOS_GinaBruno wrote: »

Thanks again for your patience, everyone. This afternoon, we experienced a critical failure in our network that caused a cascade of network traffic to back up the system. We had to first fix the core issue, then let the traffic resolve over time. At this time, things now seem to be getting back to normal.

Great job! Thank you for being transparent with us.

StytchFingal

Dake wrote: »

seveneighttwoub17_ESO wrote: »

Just figured I'd chime in. Some are able to log in, but many still can't get in. Mine still does not work and many of my friends who play say they are unable to either. PC/NA

The game was working normal in terms of relogging characters and doing banking stuff on my one account while the other one was utterly locked out. So it seems the login server is the problem. At least was tonight - yesterday I skipped ESO due to the loading screen ***.

Yep, can now login on the EU server. Haven't attempted NA.

Thank you.

Cążki

Stop asking Gina for Gina because Gina crunch this week more hours than needs time to make vSS mount achviement Great job ! Thanks GIna for your responses !

teladoy

Finally i logged IN and guess what???? i played one BG and the second one is loading already since 5 minutesssssssssssssssssssssssss... i want my money back ZOS!!!!

JN_Slevin

ZOS_GinaBruno wrote: »

Thanks again for your patience, everyone. This afternoon, we experienced a critical failure in our network that caused a cascade of network traffic to back up the system. We had to first fix the core issue, then let the traffic resolve over time. At this time, things now seem to be getting back to normal.

Thank you for the Information! You guys have no idea how much it means to just have an explanation! It makes things so much easier!

Thank you again

adirondack

and just got kicked to login screen again.

Not all issues are fully resolved at this time. Thank you for your understanding.

Ydrisselle

Tantala wrote: »

For what it is worth, I was having this issue so I logged onto my account and changed the password then everything worked ok.

It was not possible to log in to account management during this problem

xenowarrior92eb17_ESO

maybe im crazy but I know the issues that were happening atm and I was still in the game doing master writs...suddenly I get kicked with this message


and now every time I try to log in I keep getting this message...and yes I did restarted the game...hell even the pc... :<

Recremen

@ZOS_GinaBruno

Mostly just a curiosity question, but is this related to ongoing EU outages, or a separate issue entirely?

Tinolyn

Sub canceled.

scorpius2k1

Tinolyn wrote: »

Sub canceled.

Same, unfortunately. I want to support this game so badly, but I've had enough. Next chapter will hopefully be a better experience but I am doubtful at this point. Really sucks.

TempPlayer

ZOS_GinaBruno wrote: »

Thanks again for your patience, everyone. This afternoon, we experienced a critical failure in our network that caused a cascade of network traffic to back up the system. We had to first fix the core issue, then let the traffic resolve over time. At this time, things now seem to be getting back to normal.

In other word, someone took a network cable and connect both end to the same hub.

darigaaz87

It seems that for me and many other people the issue persist. I've been trying for a while now to login, but the game gives me an error message saying "LOGIN ERROR - An unexpected internal error has occurred. Please contact costumer service at help.elderscrollsonline.com". I highly doubt that opening a ticket would help me in resolving this problem. I'll try a repair of my game files, see if that'll resolve the problem...

EDIT: After a repair I've managed to get into the game. The repair did only validate my files, no need to download anything.

GenjiraX

Got the "An unexpected internal error occurred. Please contact customer service at help.elderscrollsonline.com" on Xbox but deleting my save files fixed it.

Can I not delete my own comments on here?

xenowarrior92eb17_ESO

scorpius2k1 wrote: »

Tinolyn wrote: »

Sub canceled.

Same, unfortunately. I want to support this game so badly, but I've had enough. Next chapter will hopefully be a better experience but I am doubtful at this point. Really sucks.

I'm more disappointed in the DLC tbh... I mean sure for some reason I found the story and side quests more interesting than northern elsweyr...so my guess for that is cuz THEY MADE SENSE???? since they cut elsweyr to make it like this for money...also im disappointed as hell cuz all previous DLCs we always got something either a skill line or arena or trial...something...now what we got? a base that's upgraded through achievement progress from daily quests but after ur done u have no purpose to come back and tbh the furniture rewards are kinda meh... I mean im all up for stuff to get upgraded in time with work by players and all that...but this was made poorly, and after ur done there is no reason for "the play to come back" as it was stated...
We should also be aware of the fact that zos isn't the only1 to blame...coders are workers who do their job and the ones to be blamed for all the !@#$% we get are the publishers...cuz they are whipping poor workers daily and push stuff for release that's unfinished just to grab more money...give devs proper working conditions and they will do their job...and I thought we are done with this crap of splitting Chapter content just for an extra quick buck...SERIOUSLY does the publishers didn't learn anything from the Morrowind/CwC crap that happened? and you brought this on my beautiful elsweyr that looks like someone forgot what happened in the middle?...meh...2 bad I love this game 2 much 2 quit but dont worry since there aren't many like me and sub money its all you get from me.
Would also love if they stop developing content and focus on fixing stuff (as they said they will do in 2020...hopefully) and how about dear ZoS u go slap the marketing division back to their seats and show them why they should gtfo in the 1st place from ur back since the game its suffering cuz they keep pushing unfinished stuff out...like that half baked pie that everyone eats and they all end up in hospital, the real way to go for a DLC or no actually at this point we should even make a proper 1st Expansion...where you work for 1-2 years properly and you release 4-6 damn zones that are properly tested before that and you put a straight path on how to progress...where to start and this is strictly on lore part since we vets know which and what...new players wont understand anything...hell even I am having a hard time piecing together the lore and info we are provided so I can make sense of it...and most of the time I have to come up with how things work and luckily when you bring the rest its matching it.../facepalm

All in all...there is still hope for ESO...unless this its all part of a plan of perpetual doom towards the franchise just until ZoS new MMO comes out and if I remember correctly it has nothing to do with TES...so that would be a low blow in my opinion(make sure it has cats and I wont complain that much though >:3 )

ShawnLaRock

Just happened to me trying to log in XBOX EU. Only once - second try successful, but thought I’d share in case the problem is creepin’ across platforms.

Edit - infinite load screen trying to log OUT of XBOX EU.

S.

StarMightyMaster

ShawnLaRock wrote: »

Just happened to me trying to log in XBOX EU. Only once - second try successful, but thought I’d share in case the problem is creepin’ across platforms.

Edit - infinite load screen trying to log OUT of XBOX EU.

S.

Eu it like 4am why trying log in

RMerlin

With the number of fires Gina had to put out these past two weeks, including the last weekend late night emergency maintenance,, I wonder if she's considering taking a vacation right before the next DLC lands... No one in the player base would blame her if she did.

shaielzafine

Yikes

Ugh_Tech

TempPlayer wrote: »

In other word, someone took a network cable and connect both end to the same hub.

If ZOS still uses hubs in their data center, this explains a lot! *scnr*

GenjiraX

Subscription maintained. I don't expect 100% uptime. Accidents happen, technical failures happen and, in this case, communication and explanation also happened.

I put hundreds of hours into No Man's Sky (I know, more fool me) through to the Next upgrade and I don't think I've had a more frustrating experience in my life. I'm very happy with ESO, despite its occasional glitch here and there. Last night (UK) was just one of those things.